Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.43

4.4 Rating 1,727 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,727 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 22nd December 2024

269

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my bed. Every piece fitted perfectly, easy to put together and very solid. This is not your cheap MDF bed, they are fantastic for the money and well made pieces of kit. I was so impressed I was tempted to buy a mattress from them based on the quality of the bed alone but they were a little out of my price range. All in all a fantastic purchase and peace of mind with the 11 year guarantee.”

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Posted 3 months ago

“Love my new Get Laid Beds oriental space saver bed! It fits beautifully leaving plenty of space in the rest of the bedroom. The bed is excellent quality, the wood is beautiful and it was very easy to assemble (for a non-handy person!) Delivery was super quick too. Highly recommended - by me and my dogs ! Thanks GLB!”

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Posted 3 months ago

“I spent a ridiculous amount of researching beds before I settled on this company. This is mainly because U am fed up with buying cheaper beds that break within a couple of years. My single Space Saver Platform bed is great! Totally solid, the slats are wide and thick and wide and don’t creak! I was kept informed of the production and delivery targets throughout. 👍”

Helpful Report

Posted 3 months ago

“I purchased a "Low Tokyo Bed" a couple years ago & loved it. Just today I assembled two "Four Poster Beds" for my daughters. A few canopy's and ferry lights, and they're genuinely princess beds! My daughters are so excited & I am very pleased with the quality.”

Helpful Report

Posted 3 months ago

“One star is too many, the instructions are just pictures, the wood is supposed to have fully predrilled holes except the bed I ordered certainly didn't so on trying to complete the hole the drill bit broke. Phoned and had someone say but it's just pine one too many times as though what was my problem! I have built lots of furniture and this was just rubbish, however, they kindly offered to send out a replacement part which should have arrived yesterday but now received email confirmation arriving next week... so my daughter will have been sleeping on a mattress on the floor for a fortnight! And don't get me started on the underbed drawer, what a piece of junk certainly not worth a fraction of what I paid, save your money and buy elsewhere, I do not recommend!!”

Helpful Report

Posted 3 months ago

“Very poor quality. The queen frame doesnt even have a middle support, which they only sell for “extra”. AVOID”

Helpful Report

Posted 3 months ago

Good Afternoon, Thank you for your review. We can see that you have been in contact with the customer service team. They have informed you that you had assembled the frame incorrectly, based on a YouTube video that pertains to a different bed entirely. You were dissatisfied when they requested for you to rebuild it properly in order to determine if the issues you were encountering persisted. As previously mentioned, the frame size you received does not include a central support as a standard feature. As there is slightly more flex in the slats than expected we will be sending you a central support, along with other components of the bed that we believe will assist in resolving this issues you have experienced now that the bed has been assembled correctly. There is no charge. Please do continue to communicate with customer service throughout this process. Regards, The Escalations Team

Posted 3 months ago

“Firstly the felt feet pads (which were paidfor) were not in the delivery, otherwise the bed is very nice, but quite hard to put together by oneself.”

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Posted 3 months ago

“Arrived on time, aesthetically pleasing & easy to put together.”

Helpful Report

Posted 4 months ago

“Excellent communication from Get Laid Beds at every stage of the process and delivery timescale met. A few minor points. The assembly instructions need proof reading but thankfully the errors are fairly obvious. We needed to clamp the sides in the centre whilst fitting the slats to ensure a good fit. The outside back of one of the storage drawers was rough and not smoothly finished. Overall very pleased.”

Helpful Report

Posted 4 months ago

“Lovely bed, weve only slept on it for a couple of nights so far, but it seems comfortable, and easy to lift the ottoman base. It is quite low, which I didn't expect, but actually really I really like. However it also means the under bed storage is not as generous as our old ottoman. The delivery was fine, but when it came to assembling the bed the instructions were poor. It took my husband the best part of a day: not clarifying important details made it very frustrating - he actually said Ikea instructions are the best, words I never thought I'd hear him say! Because the set up was so difficult I can only give it 3 stars.”

Helpful Report

Posted 4 months ago

“Regular email updates and bed delivered on the date requested”

Helpful Report

Posted 4 months ago

“Very disappointing! There is nothing on their site that mentions screwing the entire bed together. Not only that, a good portion of the screws cannot be screwed in because the bed rails are in the way. And the other screws are too close to the inside rail to fit any sort of drill. I'm livid. The wood is good quality, the assembly is worse than ikea at 5 times the price.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We are very sorry you were not fully aware of how our flat packed bed frames may be put together. As you were unhappy with the design of the bed frame and how it needs screws to securely keep it together we offered you the option to return the bed frame. You have declined this option. Please accept our apologies for the difficulties you've experienced and we hope that once you assemble the frame you are happy with the final product. If you do struggle with any other aspects of the assembly please let customer service know and they will be happy to assist you. Kind Regards, The Escalations Team

Posted 4 months ago

“Lovely bed, arrived when they said, get updated regarding delivery and guy who put it together was fab, so quick. Really pleased will be ordering another soon, once room decorated.”

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Posted 4 months ago

“Quality bed, didn't take too long to construct and a really lovely finish to the wood - impressed.”

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Posted 4 months ago

“We ordered a King sized London bed and it was excellent quality. We would definitely recommend as it was all we can ask for. Thank you so much!”

Getlaidbeds.co.uk 5 star review on 25th August 2024

Helpful Report

Posted 4 months ago

“The bed is great, good quality & sturdy, very pleased….the instructions on the other hand are terrible! This is something that needs looking at. Each piece needs labelling & the instructions need rewriting / drawing! Words were missing, pages not in the right order….drawings not true to size, very confusing when in-fact it’s quite easy to make! The instructions over complicated it! Apart from that, everything else was brilliant, the customer service is great, the product brilliant…just sort the instructions & labelling of parts!”

Helpful Report

Posted 4 months ago

“Lovely bed. Quickly built with no fuss, and looks amazing. Thank you.”

Helpful Report

Posted 4 months ago

“Good quality well made fairly easy to put together”

Helpful Report

Posted 4 months ago

“The instructions manual is really poorly made, with some steps requiring to screw in parts based on the location of the ones installed in the following step. Some pre-drilled holes were not lined up properly, some parts had slight dints in them. For the price I was also expecting higher finishes/quality, especially when I make a point of buying UK-made to support our economy.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We are very sorry you have had difficulties with your order. We are unable to find any communication from you to our customer service team in regards to the difficulties you are having. Please do reach out to them directly as they may be able to assist you with a solution. Regrettably we are unable to assist you through reviews. Kind Regards, The Escalations Team

Posted 4 months ago

“The bed was made of very soft wood. They don't provide the proper fasteners so that the pieces pull together tightly and permanently. One side of the bed can literally wiggle out of the headboard because the mortise must have cracked. I should have purchased the hard wood, now that I know the poor quality of the soft wood. Also, the varnish was poorly and unevenly applied. I wanted to love this bed because it came in a Full XL size, but I regret the purchase. Thankfully, my husband is a carpenter and is adding braces to make this a secure piece of furniture.”

Helpful Report

Posted 4 months ago

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry to hear that you are unhappy with your bed frame. There as been no communication from you to our customer service team regarding your concerns. Scandinavian pine is classed as a soft wood but is still durable for furniture. With all of our beds we supply metal screws to secure the mortice and tenon joints together, along with other components such as the slats to the inside long rails. Our customer service team are available to contact via phone call, email and live chat and will endeavour to respond within 24 working hours. Please contact them with our concerns and they can offer a swift resolution for you. Kind Regards, The Escalations Team

Posted 4 months ago

Getlaidbeds.co.uk is rated 4.4 based on 1,727 reviews