Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.44

4.4 Rating 1,671 Reviews

86 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,671 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 23rd November 2024

265

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are extremely pleased with our very comfortable super king-sized ottoman storage bed. It is so much more solid than others that we looked at in stores, but, despite being as large as it is, it's manageable to lift to access the storage underneath. Having looked at Get Laid Beds online and wondering if they would really be as good as the reviews suggested, I realised that they were just half an hour from my home so went to the showroom before buying. There was a good range of beds to see and try and the staff were extremely helpful. The email communication once I had ordered was excellent, keeping me updated at every stage. I opted for the standard delivery which was only to the ground floor of my house. We managed, but I would recommend going for the slight additional cost if ordering a very large mattress, as I suspect that the delivery people are far more skilled at getting it upstairs than we were! There was a slight issue with the assembly instructions, but a call to the office and a very helpful video from them resolved the problem. They have assured us that the error in their instructions is being corrected. This was the only problem we encountered and I have still given a top rating, as the product itself and customer service warrants that.”

Helpful Report

Posted 3 months ago

“I initially purchased a small single bedframe and this time purchased some new bedding. I haven't had a chance to use the bedding yet, but I have confidence in the materials and workmanship from my experience. Customer service has been very helpful in facilitating my orders.”

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Posted 3 months ago

“Very good bed. Easy to assemble. Well delivered”

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Posted 3 months ago

“Lovely, sturdy bed. Quick set up.”

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Posted 3 months ago

“Very happy with the product! Customer service was very professional and flexible when I needed to reschedule the delivery date.”

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Posted 3 months ago

“Very disapointed with findamental design flaws making the bed, not of merchantable quality. Have explained this to manufacturers giving full detail in an email. Have not yet received a response. Given the cost of these beds, disapointed doesn't even come close”

Helpful Report

Posted 3 months ago

Good Morning, Thank you for taking the time to write a review. We are very sorry for your disappointment in the quality of what you have received. We have received correspondence from you at 08:44 on Monday, the 12th of August. This was followed by notification of your 1-star review, which we received just one minute later. Our team promptly responded to your complaint email at 14:41 on the same day, well within our expected 24- working hour response time. In order to better assist you and fulfil our reporting obligations, our team has requested visual documentation of your concerns. They extended their sincere apologies for any inconvenience and disappointment caused to you. Additionally, they have provided you with the option of receiving replacement parts or returning the bed for a full refund. We sincerely hope that you will continue to work with our customer service team to reach a satisfactory resolution. Regards, The Escalations Team

Posted 3 months ago

“Just what we expected. Staff very friendly and helpful too”

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Posted 3 months ago

“Beautiful and great quality beds”

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Posted 3 months ago

“We absolutely love our bed! We chose to assemble it ourselves and we were slightly worried that we wouldn't be able to do it! However, the instructions came with it and it was so easy to do! The quality of the bed is amazing, I posted it on my social media and i cant even count the amount of messages I've received asking where it's from! I never want to leave our bedroom now! Thank you so much x”

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Posted 3 months ago

“Staff replied promptly to all queries by email and item was easy to order online. Delivered on time and in good condition”

Helpful Report

Posted 3 months ago

“This review is in progress, as the issues I have highlighted with Lewis at Customer Services are currently being dealt with, I hope. My main issue is with the spec of the product.”

Helpful Report

Posted 3 months ago

“We love our new bed, it’s well made and looks great. We also asked for a made to measure adjustment and the white glove assembly service which was excellent and I really professionally done. My only complaint would be that if you try move the bed it can get out the of alignment with the ottoman mechanism that opens it.”

Helpful Report

Posted 3 months ago

“Get laid beds are reliable and make nice bed frames which we have previously ordered for tenants who have been happy with these. WE recently ordered a single simplicity matress for a spare room bed, our guest has been hapy with it but on needing to use this matress ourselves, we are not impressed. It is not sufficiently firm supportive for a really good night's sleep. Sadly though it has barely been used, we are not allowed to exchange it for upgrade. This is disappointing as the matress has only been slept on for 10 nights in total and has beeen fully protected.”

Helpful Report

Posted 3 months ago

Thank you for your second review. The mattress you have opted for is classed as a Medium a per the website. We are sorry to hear that it was not to your liking but glad to hear your guests found it comfortable. Due to hygiene reasons we are unable to accept returns of opened mattresses unless they are covered by our 100 night trial. Kind Regards, The Escalations Team.

Posted 3 months ago

“The bed is really attractive and well built. It was well worth paying for the assembly service which was speedy and professional.”

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Posted 3 months ago

“The customer service of Get Laid Beds was exceptional. The customer service and the assembly team were both very experienced & we are very pleased with the bed. Thank you. I”

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Posted 3 months ago

“Sturdy, well made bed that's simple to assemble. No fuss with delivery to a remote location and looks great in my teenage daughter's upgrade!”

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Posted 3 months ago

“Got very little for the money, very disappointed. Would buy again.”

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Posted 3 months ago

Dear Barry, We want to start by expressing our sincere apologies for any disappointment you experienced and for the feeling that you received very little value for your money. We understand how frustrating it can be when expectations are not met, and rest assured that we take your concerns seriously. In order to rectify the situation and ensure that we avoid similar issues in the future, we would greatly appreciate it if you could provide us with more specific details about what did not meet your expectations. This frame is very minimalist and this is very clear on the website as to what it entails. By understanding the specific areas where we fell short, we can actively work towards correcting them and making improvements that will benefit all our customers. Please feel free to reach out to customer service directly at your convenience, they will be happy to discuss any further concerns or suggestions you may have. Kind Regards, The Escalations Team

Posted 3 months ago

“Bed is ok. Not as good quality as I expect for the price. Instructions are very poor. Parts were meant to be labelled and they were not.”

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Posted 3 months ago

“Great range of beds in every style possible! Excellent communication from placing the order through to delivery. The craftsmanship is to a very high standard.”

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Posted 3 months ago

“Nice bed and good quality”

Getlaidbeds.co.uk 5 star review on 4th August 2024

Helpful Report

Posted 3 months ago

Getlaidbeds.co.uk is rated 4.4 based on 1,671 reviews