Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.42

4.4 Rating 1,790 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 1st February 2025

Anonymous

Getlaidbeds.co.uk 5 star review on 29th January 2025

JANE DRYLAND

Getlaidbeds.co.uk 5 star review on 28th January 2025

Kristina Todorova

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The mechanism works fine but as explained when I spoke to your representative, I specifically ordered from you as bed came part made due to a serious accident resulting in a broken back amongst many other injuries. The lady I spoke to said my address was fine and to order it online. I did this but upon calling again as the order didn't show on my account with yourselves despite the debit being made from my bank I was told the bed would be flat packed contrary to what the website said. The tongues of 2 of the headboard planks were too long both ends which has resulted in there being a gap as per photos attached. This is definitely a manufacturing fault and absolutely nothing to do with assembly.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry for the disappointment and inconvenience caused to you due to the order being a standard flat packed order. I have listened to the call and there was no mention of using the assembly service or any discussion in regards to the assembly's availability. Very sorry for any confusion caused. The website will only allow you to select a service that is available in your area. A confirmation email with full order and delivery information was sent to you on the email provided by yourself on the 29th of December. This will have detailed information regarding the delivery service which is stated as "Standard". If you have any questions regarding your bed frame please do email customer services directly on hello@getlaidbeds.co.uk. They will require photos and may ask you for measurements to help assist you. Again please accept our apologies for any frustrations caused. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“It was easy enough to order the bed. Delivery on the day was made easy with tracking info. The two gentlemen who delivered and put the bed together were very helpful.”

Helpful Report

Posted 2 years ago

“Good sturdy beds. Fairly easy to put together. Small suggestion would be to supply a small match pot of the paint used to paint the frames so that any scratches can be touched up once the beds are put together.”

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Posted 2 years ago

“A beautiful product at a very good price. Carefully and promptly delivered. A very happy customer.”

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Posted 2 years ago

“Love it, great quality and easy to put together on your own. The customer service is excellent too :-)”

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Posted 2 years ago

“Beautiful bed, excellent service, prompt and organized delivery. Very happy! Thanks so much!”

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Posted 2 years ago

“Excellent service from start to finish!”

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Posted 2 years ago

“Third time we have purchased from GLB and second time we have used the assembly service, from purchase through to delivery and assembly has been seamless, wish all companies were as easy to deal with and cared about customer satisfaction as much. Keep up the good work.”

Helpful Report

Posted 2 years ago

“Changed the original delivery date on me. Then your delivery partner panther delivered half of a bed. I've sadly returned the bed due to having to purchase another bed to avoid sleeping on the floor. This wouldn't have been an issue but I don't work from home so quite an inconvenience. Thanks”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry that you were affected by delays in receiving your bed. Despite our best efforts things can change or go wrong. You were made aware of a delivery date issue within 24hr of placing your order due to a website problem. We apologised and asked if there were any other suitable dates you required instead. Sadly on the day of delivery the couriers did not deliver 1 of your boxes at the same time as the others despite all 4 boxes being collected from us at the same time. We understand this was very frustrating for you and you requested a full return and refund. The items were collected and your refund has been processed within 6 days of the collection date, normally this is 14 working days. We understand it is disappointing when things do not go as expected, please accept our apologies for the inconveniences caused to you. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Very good service overall. I contacted the Customer Service as I wanted to provide parking instructions. They were polite and quick to respond both on the online chat and email. Delivery service was very good too, with their team carefully navigating through the flat to bring all the parts of the bed in the bedroom. Having said that, arranging for delivery might be problematic depending on where you live. GLB will require parking near the flat (within 100 meters if I remember correctly) and you need to pay for parking if needed (e.g. pay and display). Given the price of the bed and the fact that you have to pay extra even for standard delivery, I would expect the parking cost to be already covered.”

Helpful Report

Posted 2 years ago

“Although the bed itself is good, the service is not. My wife and I travelled up to Leicester to see the bed in person, a bed we saw online and checked they had in the showroom. We got there (3 hour travel time) and there was the bed in painted black. We then got told that the website was wrong and they no longer do that colour, AND all the beds in the showroom were showing the old colour so we could see the new colour. We left very disappointed as we'd rung to check prior to arriving, asking about that specific colour and bed, and no one thought to tell us that they no longer do this. We emailed about this but never received a reply nor apology. 6 hours of my life I won't get back!”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your honest review. We are sorry to disappoint you with our images and what is now available. The required changes are in production however this is a lengthy process which Customer Service do not have any control over. Your complaint will be fed back to those who can make these changes to encourage it to be a smoother transition. I can only find one phone call from the number on the order and this was just to discuss a late arrival to the showroom due to traffic. I am sorry if you have called from a different number to have this conversation regarding finish, if you could provide the telephone number privately I can listen and speak to the team member involved and discuss the errors with them. I'm sorry you have not had a response form an email you have sent. Sadly we do not have an email or message on any of our Customer Service contact services from the email address given on your order, your name or the name used to book the appointment. I have also checked the spam folders. Our Customer Service email is hello@getlaidbeds.co.uk. Please accept our apologies for not responding because of this. I am happy to see that after your visit you were still able to place an order with us for a Black Wash Four Poster Bed. Please do not hesitate to contact us on the email address above with your order ID in the subject title if you wish for me to look into any other phone calls we have had from you or if you have any further questions. I do hope that you do still enjoy your new bed frame and please accept our apologies again. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Perfect bed for a teenager in a small room. Ordered a 3’6” Oxford bed. Easy to assemble ( under 3 hours) All screws provided and helpful pre drilled holes.”

Helpful Report

Posted 2 years ago

“We got our bed with a little delay , but we have been informed about it. The delivery then was on time as per email and text message and the guys put the bed together within 15 minutes. They were very polite. The bed looks fantastics it is brighter colour what we saw online but it's still very nice.”

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Posted 2 years ago

“Instructions clear. Use a rubber mallet to gently push joinery together. Excess screws available . Looks good and is very comfortable with a Simba matress.”

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Posted 2 years ago

“This is the 3rd bed I have ordered from you and once again I am thrilled with my purchase. Thank you”

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Posted 2 years ago

“Good solid product. Good communication and helpful members. very happy with service.”

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Posted 2 years ago

“From a great website and product selection/product information, to a slick end to end fulfilment process I can't fault these guys. Delivery was quick and all in order via Panther too. The bed itself is amazing. Well built, lovely materials in use and so easy to put together. Wouldn't hesitate to buy it again and can easily recommend get Laid Beds”

Helpful Report

Posted 2 years ago

“Excellent communication. Loved the option to add extras and to choose a finish. Excellent delivery as well and the bed itself looks great. The only major downside was that the bed was an absolute nightmare to build. Parts of it were made out of pine and those were super easy to assemble. However putting together the parts made of oak was nearly impossible. Personally I can't understand why having the installation included is not a must-have when you choose a hardwood finish.”

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Posted 2 years ago

“Awesome to have a Made in England product, really good quality, fun website to design your bedframe - fantastic customer service too. I had the option of Assembly, the team was so efficient. Thank you!”

Helpful Report

Posted 2 years ago

“Love my daughter's bed. It's made her rolm look much bigger. Amazing quality and good communication from seller. If I were to change any of my beds soon, this is where I'll be coming first.”

Helpful Report

Posted 2 years ago

Getlaidbeds.co.uk is rated 4.4 based on 1,790 reviews