Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.42

4.4 Rating 1,784 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,784 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 1st February 2025

Anonymous

Getlaidbeds.co.uk 5 star review on 29th January 2025

JANE DRYLAND

Getlaidbeds.co.uk 5 star review on 28th January 2025

Kristina Todorova

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had delivery of our low oriental space saver bed, which fits just perfectly, with a comfy mattress. The friendly delivery team, Chris and Susan were brilliant at assembling the bed with such skill - the right choice to go for the white glove + assembly option. Thank you to all of the staff in the showroom who expertly advised us on bed options available and for keeping us posted by email and to Susan and Chris. Couldn't be more pleased 🙂”

Helpful Report

Posted 1 year ago

“After being scammed by another company I messaged the Get Laid Beds team to help me find a low down bed to be used for me 15 months old son as a floor bed. They were super responsive and helpful. I loved the detail the website provided so I could envision exactly how it would look. The best thing was how quickly the bed arrived from order to delivery (3 days) thanks to their express delivery option. The bed arrived packed well and easily to put together. When I need to join my son on bed I know the bed is strong enough for this. Very happy thank you for providing us with a great bed for our son.”

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Posted 1 year ago

“Good bed frame”

Helpful Report

Posted 1 year ago

“We booked our slot to visit the showroom, and got undivided attention. All the beds looked fantastic. All really well made proper beds. Decided on the White Knight space saver small double with an underbed storage drawer. I received emails saying when the bed was being made. On delivery day, I got an estimated delivery time, a phone call saying they were on their way, and then a 'track your bed' I could even see it got stuck in traffic at the end of the road. Chris and Susan assembled the bed quickly and carefully. We are really happy with the bed and how it got to us.”

Getlaidbeds.co.uk 5 star review on 12th September 2023

Helpful Report

Posted 1 year ago

“Not really impressed to be honest. Firstly, The optional extra side bedside table piece came with damage to it. It wasn't huge, but noticeable and when paid £79 extra for essentially a couple of pieces of wood I wasn't expecting it to be damaged. Emailed the company website a number of times and got no response which I found very frustrating. Tried with and without attachments so don't see any way that it won't have got through. And when I emailed before purchasing I got a response very quickly regarding my query. It seems they're not interested now I've made my purchase. Poor customer service in summary. In terms of the bed, I'll caveat this as I assembled myself (I needed the bed asap and the information seemed to suggest it would be an easy assemble and I do quite a lot of DIY). However it isn't as sturdy as I imagined it would be. The headboard has quite a lot of movement in it and the pieces don't sit flush where they should be after I needed to move it across the room. I found the picture instructions quite confusing a lot of the time and felt there could have been worded explanations in addition to the pictures. I certainly wouldn't call it an easy assemble. I wouldn't recommend assembling yourself and would choose a different company who would assemble if need sooner than the assembly delivery allows for. The price they offer to assemble is very reasonable, and would also have been able to show them the damage to the bedside table so my first review point probably wouldn't be an issue either. So I'll give it an extra star because in principle it is a good service, just hasn't been for me. However I'm not really convinced it is my assembly that has caused the problems rather than just not being the most sturdy of designs that doesn't cope with being moved a couple of feet across the room.”

Helpful Report

Posted 1 year ago

Good Afternoon, We are very sorry but we have not received any correspondence from you in any of our Customer Service Inboxes, Spam folders, Live chat or phone records. This is why you have not had a timely response. The team have replied to one of your old email chains in the hope it reaches you. They have requested information so they can assist you further with your delivery damage and of course any other concerns you may have with its assembly. Please be assured once we hear from you they will be able to come to a resolution for you. Kind regards, Marie Customer Service Manager

Posted 1 year ago

“The bed looks great and feels sturdy. I had a difficult time choosing the colour and although I think I went for the right colour in the end I think having more pictures of the bed in different situations would be useful. Customer service was quite responsive but couldn't give me a time period for my delivery which was frustrating as I had to make sure I was home between 7am and 9pm.”

Helpful Report

Posted 1 year ago

“Absolutely amazing customer service from requesting samples through to delivery and bed assembly. Couldn’t be happier with our new bed. We went for the headboard cover and shelves too and so glad we did - everything is fantastic quality.”

Helpful Report

Posted 1 year ago

“From online ordering to delivery, I have not been disappointed. The white glove delivery was excellent. The delivery guys were absolutely wonderful and the bed looks amazing. Not to mention, the mattress feels like I am lying on a cloud.”

Helpful Report

Posted 1 year ago

“Excellent build quality. Instructions could be a lot clearer with regard to labelling of the parts, but the bed came together well and I am very happy with the final product.”

Helpful Report

Posted 1 year ago

“Delivery of the bed was twice delayed. I thought the comms could have been much better on the first occasion. But once the bed arrived the delivery team were great and the bed itself is great.”

Helpful Report

Posted 1 year ago

“This is my second bed from Get Laid Beds this year. My daughter and I, are REALLY big girls Weighing over 26 and 23 stones respectively, Each one of the beds can hold us easily. Sometimes my kids and I sit on the bed and talk for hours, the beds can easily hold us all laughing and giggling away. Together all five of us weigh about 695kg!! I'm so glad I've finally found a good company that builds beds to last!! Just like in the good old days. I need two more beds when we move in a few months. I can confidently say Get Laid Beds is the ONLY place I'll be buying my beds from, from now on. Also, the delivery team were really professional and respectful both times. THANK YOU SO MUCH Guys. xx”

Helpful Report

Posted 1 year ago

“Bed arrived on time as stated, very well made strong easy to errect , slept on for the first time last night it looks lovey in our room too , I cannot fault the service from get laid beds brilliant from start to finish thankyou so much .(Cornwall customer ).”

Helpful Report

Posted 1 year ago

“I have previously bought two beds from Get Laid Beds and have been happy with the purchases. However, I had to rely on a friend to wait in for the latest order. She spent half a day waiting for the bed to arrive and only 2 packages were delivered. She had to come back the next day and waited 1.5 hours for the third package. Not only was it a waste of her time but I was left putting the bed together the night before it was needed for guests instead of two days before. It's really disappointing. The beds are really solid but I should not be charged for such a poor delivery service.”

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Posted 1 year ago

“Best customer care...what a team, thank you Bed looks fab in son's new room”

Getlaidbeds.co.uk 5 star review on 5th September 2023

Helpful Report

Posted 1 year ago

“Very pleased with the bed frame and the efficient delivery and construction. Staff really polite and friendly. Would highly recommend and use again.”

Helpful Report

Posted 1 year ago

“Previous excellent experience with Get Laid beds but this time around their carrier FedEx has let them (and me) down badly. Initially delivered to incorrect address the GL delivery department tried to rearrange with FedEx but got fobbed off repeatedly by FedEx on three separate occasions about a new delivery date to our home. Still have NOT received the bed a week past the original date. I keep being told by GL it will come tomorrow ( and it doesn’t). I’ve had to wait in on three full days so far. VERY disappointed and would think twice before ordering from GL again. Beautiful beds, nightmare delivery!”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave a review about one of our 3 standard delivery couriers. We rely heavily on outside couriers when the White Glove or the Assembly service is not selected for available areas. It is extremely disappointing when they let our customers down! Please accept our apologies for the delay you experienced and the unhelpful and frustrating information they provided us both. It has since been delivered and we do hope that you can now start to enjoy your bed. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“Excellent online site for ordering - so user-friendly to navigate round the various options. Clear information. Organising a suitable delivery date was straightforward. Delivery service superb! Thank you. And . . . We love the bed.”

Helpful Report

Posted 1 year ago

“This is the second shoreditchin I've ordred. My order though was honey satin to match other pine bedroom furniture, the item received was more cinamon/coffee in colour. Whilst the frame is hidden, the headboard isn't, pillows cover it so I can live with it as I don't want the hassle of dismantling and reassembling another bed. The bed is well constructed but creaks more than the first, the lats don't sit equally on the joists either, overlapping on one side or short on the other despite pre drilled holes (7" and 4" using the middle holes and 5" and 5.5" with the first and furthest), something I don't remember being issue with the first bed. It's a good bed though it would have been nice to have got what I ordered.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your honest review. We are very sorry for your disappointment in your new order. I can see that you have been in contact with Customer Services and they have arranged the assembly team to come out and assess the creaking and take replacement components to use to help alleviate it. If you need any further assistance please do not hesitate to contact customer services directly. Kind regards, Marie Customer Service Manager

Posted 1 year ago

“Very good service, the delivery and assembly team were great and polite They took all The packing material with them. Gave us advise on care and after service care. They complimented the company and it’s service which is very positive attitude, felt like Get Laid is a happy family. Also needed to change details on my invoice was done my Cara on line and she was wonderful”

Helpful Report

Posted 1 year ago

“Delivery and set-up all went fine and the bed is solid ,well made and looks amazing !”

Getlaidbeds.co.uk 5 star review on 30th August 2023

Helpful Report

Posted 1 year ago

Getlaidbeds.co.uk is rated 4.4 based on 1,784 reviews