Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.11

4.1 Rating 308 Reviews

75 %

of reviewers recommend Gigi Pip

4.1

Based on 308 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

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“Thoughtfully designed hats and excellent customer service!”

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Posted 5 months ago

“Gigi Pip goes above and behind to get every customer the perfect hat!!! Love their product and love their service!”

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Posted 5 months ago

“This review is regarding confusing shipping policies from Gigi Pip. When you check out, your order automatically includes an almost $5 charge for "Free & Easy Return for Store Credit or Exchanges + Package Protection Valid in US." This does NOT mean that you get free and easy returns, including if your package is damaged and the product is therefore ruined! My package and hat were damaged, and I felt the quality was sketchy for a decoration element, so I asked to return the hat. After going through the process, I asked why I was charged for a return and this is the explanation: "I do apologize for that confusion + would love to clarify! The free + easy return only applies for store credit or exchanges - if you are wanting to return for a refund there is a $6 restocking fee, rather than the $11 restocking fee without the protection." You also have to wait an inordinately long time to hear back from customer service. Expect two days, each and every time you have to reach out with a question. So you will get a refund, but it could take you longer than a week if you have questions. NOTE to Gigi Pip: If you're expecting us to pay extra for package protection, we deserve a better box. The box you send is flimsy. I very strongly feel that if someone pays extra for "package protection," they should NOT have to pay to return a product damaged during shipment. The photo attached shows exactly how the box looked when it arrived at my door.”

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Posted 7 months ago

“I ordered two Billie Tall Hats and they never arrived. I only realized that something went wrong when I got an email from Gigi Pip asking me to review the hats that I never received. I really wanted the BLACK Billie Hat and I was so disappointed when I was told there are no more to replace the one I already purchased (in size 59), but I can select another hat, I was told yesterday. I tried to accept that fact that I would not get the Black Billie Hat that I wanted, and did as suggested, and selected another hat and let them know the one I wanted yesterday. Gigi Pip seemed to ignore my request after I made my selection. Then I sent a message today about the new hat they said I could have sent and also asked them to send the package where would need to sign for it to make sure I get it, and without communicating with me at all, they simply sent me a PARTIAL refund on the Black Billie hat that I never received. I have purchased hats from Gigi Pip in the past and have not had a problem receiving them. But this experience makes me not want to every purchase from them again. From looking at other reviews, it seems there IS a problem with their shipping department and when things go wrong, Gigi Pip does what is best for THEM and not the CUSTOMER. I paid extra to make sure my two hats were sent, but I still have nothing! So sad.”

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Posted 7 months ago

“Love the dedicated selections for Us Women!! Also so the brand in a nearby Dillards!! Great job GigiPip branching outside of Utah!!”

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Posted 1 year ago

We are so happy to hear you love our selection + saw us in Dillards! Thanks so much for sharing! xx

Posted 1 year ago

“I love everything I've purchased from GP! I love the mission and they have high quality products and excellent customer service.”

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Posted 1 year ago

Ahh it truly means the world to us that you love everything you've purchased from us! We are beaming over here! It makes our hearts so happy you love our mission, high quality products + excellent customer service too! Thanks for sharing + for being part of the Gigi Pip family! xx

Posted 1 year ago

“I did not receive a beanie”

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Posted 1 year ago

We're so sorry to hear you haven't received your beanie! Please reach out to our team + we will absolutely get you taken care of! xx

Posted 1 year ago

“Love this bucket hat, will be perfect for days spent out on the boat.”

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Posted 1 year ago

We love to hear it! Sounds dreamy! Thanks so much for sharing! xx

Posted 1 year ago

“The hat was okay, but how about you stop sending me emails? I have clicked unsubscribe multiple times now.”

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Posted 1 year ago

So sorry! I just confirmed you are unsubscribed, so you should no longer receive emails from us! xx

Posted 1 year ago

“I have not received my hat. It was delivered Friday, Aug 18 however, not to me. It was delivered per tracking to Bountiful, Utah. Please contact me regarding this. I either need my card credited or find my hat. thank you...Laura Jelks 205-821-3384; laurajelks1@gmail.com”

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Posted 1 year ago

Hey Laura! We are so sorry to hear this! It sounds like it was returned to sender due to an incorrect address. We absolutely want to get you taken care of! Please reach out to our team + we can get this resent! xx

Posted 1 year ago

“High quality hats!”

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Posted 1 year ago

This means the world, thank you! xx

Posted 1 year ago

“Love this company and every Gigi Pip hat I own! Quality hats and people!”

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Posted 1 year ago

Ahh to say this made our day is an understatement! We are beaming over here, thank you Alli! xx

Posted 1 year ago

“I really like it very much.”

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Posted 2 years ago

We're so happy you do! Thanks for sharing! xx

Posted 2 years ago

“Just in Love”

Gigi Pip 5 star review on 10th March 2023

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Posted 2 years ago

We are so thrilled to hear that! You look so amazing in your hat! Thanks for sharing! xx

Posted 2 years ago

“I haven’t received my hat”

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Posted 2 years ago

Hey there! Thanks so much for reaching out! I just looked into this for you + it looks like we don't have a hat order for you! You've just ordered two bands! If you want to reach out to our team we are more than happy to help with this + get you taken care of! xx

Posted 2 years ago

“Fabulous Linda Freeman”

Gigi Pip 5 star review on 10th November 2022

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Posted 2 years ago

“Child's hat sold to adults. Staff will try to tell you it's just a label mistake. Not so!!! This hat is visibly smaller than my other one of the same style.”

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Posted 2 years ago

“Such great quality hats, and very stylish!”

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Posted 2 years ago

Ahh thank you so much! xx

Posted 2 years ago

“only place I buy hats from, favorite shop ever!!”

Gigi Pip 5 star review on 15th July 2022

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Posted 2 years ago

Ahh we are so honored to be your favorite! This shot is stunning, thanks so much for sharing! xx

Posted 2 years ago

“I love your hats but you don't respond to customers complains it's difficult getting in touch with your company.”

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Posted 2 years ago

Hey Angel! It looks like we've got you all taken care of, please don't hesitate to reach out if we can help with anything else! xx

Posted 2 years ago

Gigi Pip is rated 4.1 based on 308 reviews