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LoadUp Reviews

4.6 Rating 5,626 Reviews
89 %
of reviewers recommend LoadUp
4.6
Based on 5,626 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read LoadUp Reviews

Phone:

844-239-7711

Email:

support@goloadup.com

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The gentlemen who removed the furniture worked well together. They were very cordial and in and out with a breeze. OUTSTANDING. They removed 1couch, 1 loveseat, a chair and ottoman.
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Posted 1 year ago
Excellent work!
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Posted 1 year ago
Hey guys is my first day with the app And I love it 🥰
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Posted 1 year ago
bait and switch situation! I asked for all my furniture to be donated to Veterans or Battered women ! Walked out to hacking up a pottery barn bench with cubbies and baskets ! The 2 guys were very nice , but they had been told all my pickup went to junk… I’m sad that this happened , I could have easily taken this piece myself ! Along with price increase quated $315, went to $550
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Posted 1 year ago
Professional, courteous, efficient, and careful!
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Posted 1 year ago
Good service
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Posted 1 year ago
Ryan is Excellent and I will be calling you again soon!!!!!
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Posted 1 year ago
My loader Matt was exceptional. He was courteous, professional and friendly. Definitely be recommending LoadUp to others. Thank you!
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Posted 1 year ago
Professional fast
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Posted 1 year ago
Two very nice young men showed up on time and took care of business. They were very helpful and respectful.
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Posted 1 year ago
Communication with LoadUp was excellent and easy. I asked for a quote, received a quoted price the day I asked for it, and that price remained the same over many months until I was ready to schedule the pick-up. When I was ready to schedule, scheduling was easy and quick. They were able to schedule within a day of my phone call. Then LoadUp texted me a reminder that they were coming first thing in the morning the day of the pick-up. The two persons assigned to pick-up for me called before arriving, arrived on time, and were quick and very nice. Everyone at LoadUp was friendly and professional. I will definitely use them again whenever the need arises.
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Posted 1 year ago
The customer service by Miguel was excellent and they were in touch with me throughout the day after there was a miscommunication on the scheduled delivery. I had a couch and love seat picked up. Leo and Nick, the movers did a great job. They were courteous and professional. They showed thoughtfulness and patience when they had a difficult time getting my furniture out. They were very careful not to cause any damage. I will recommend Load Up to friends and use Load Up again should I need the services. Thank you.
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Posted 1 year ago
Loaders were very professional and quick. Thank you for your service.
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Posted 1 year ago
I had to click on a star...Buyer BEWARE! This company is horrible! From the initial quote to the company they contracted with locally - disappointing. I was told that they would donate what could be donated and then toss the rest. Not what the local pick up guy shared. Loadup, maybe get your company values aligned with the contractors you work with or don't promise what you can't deliver. We packed up garbage in bags so it would be easier for the pick up crew. I was given a pick up window from 8-12, had the contractor been given all 22 pictures maybe he would have shown up at 8am and the job could have been completed in time for us to leave. We worked 2 days to get the house ready because we were on a very tight schedule, had the company come at 8am it would have been done in the appropriate time frame. - The contractor they hired here locally was not given accurate information on the pick up so when he arrived our expectations were not aligned. Not at all upset with the local pick up company he was misinformed as well. They make you pay up front, I'll never do that again! They offered up many solutions none of which would work for the tight schedule we were on... They refused to give me a full refund so I had no choice but to deal with their solution. We've had to reschedule our flight to accommodate the 2nd contractor that Loadup sent out(their solution)- because they wouldn't give me a full refund, full fee was $3100, they would have kept half. So, extra money spent to change flight- So happy we could accommodate your company, it's just more money, right? - Your company is a joke. Beyond upset with this company, I will never suggest them to anyone. People in California or Nevada DO NOT USE LOAD UP!!!
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Posted 1 year ago
Fast and no hassle. Friendly people.
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Posted 1 year ago
Excellent info provided on order and pickup details. Very efficient all the way from order to pickup via emails and messaging
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Posted 1 year ago
First rate; fast, friendly and efficient
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Posted 1 year ago
Scheduler sent one individual to pickup large heavy sofa with a queen sleeper and two(2) large power recliners. This sofa needs two people minimum and the pickup person did not know it. I paid 190 dollars and had to help the poor pickup driver. The four hour window turned out to be 5 1/2 hours. Then scheduler at the office told my wife two options: reschedule for next day or extend today’s window till 8:00 pm.The pickup driver was very apologetic and did a great job. Poor rating is the highest I could give the company service. No courtesy call from company/ driver.
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Posted 1 year ago
Our loader, Jacque, (I think I misspelled that) did a great job. We will ask for him next time.
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Posted 1 year ago
Scheduler sent one individual to pickup large heavy sofa with a queen sleeper and two(2) large power recliners. This sofa needs two people minimum and the pickup person did not know it. I paid 190 dollars and had to help the poor pickup driver. The four hour window turned out to be 5 1/2 hours. Then scheduler at the office told my wife two options: reschedule for next day or extend today’s window till 8:00 pm.The pickup driver was very apologetic and did a great job. Poor rating is the highest I could give the company service. No courtesy call from company/ driver.
Helpful Report
Posted 1 year ago
LoadUp is rated 4.6 based on 5,626 reviews