LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,972 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I requested some assistance moving large boxes from one building to another and LoadUp failed to show up. I got nervous after I hadn't heard from anyone for a while, so I reached out via phone call which went absolutely no where. There is no point in having a business phone number if you're never going to use it to communicate with customers. I received a text the morning of my delivery letting me know that my services were going to be delayed, and gave the team a window that I would be unavailable. Hours go by with no response, so I reached out again, and the team let me know that the expectation is that customers are available for a 12 hour window!? I'm sorry, but asking working people to be available for 12 hours with only a 30 minute warning in completely outrageous! What a HORRIBLE experience. Do better LoadUp.”

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Posted 9 months ago

“UNPROFESSIONAL THEY DIDNT EVEN FINISH MY ORDER and the loader said he is not going back to finish the order”

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Posted 9 months ago

“Terrible experience! The contracted loader did show up that day (Saturday) on time. His helper however was his girlfriend who did very little. As it was family and friends were able to show up to help us load up the truck for our move. Unfortunately, this contractor loader decided to double charge us for the previous day when no one showed up.”

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Posted 9 months ago

“Terrible experience! Could not get ahold of the main office and contracted loader did not show up within the agreed upon timeframe.”

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Posted 9 months ago

“Terrible experience. Could not contact main office regarding first assignment date/time. Individual loader did not show up within the agreed upon 4 hour window.”

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Posted 9 months ago

“I was scammed . I was told that 12 items would be picked up and I paid in advance . 3 Items were picked up with a list that was not what I had discussed in the phone and sent in my list . The movers were very late and did not know what they were doing . One was very HIGh and snorting and scratching himself . It was really very unprofessional . Do Not recommend .”

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Posted 9 months ago

“I will never use nor refer LoadUP. Loaders were three hours past their scheduled time. No contact without me initiating it. When I emailed the company to describe my experience I received a boiler plate response that took no responsibility rather than trying to learn and improve.”

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Posted 9 months ago

“I would not recommend this company. They were 2.5 hours late after their scheduled appointment. I called the support number and there was not even a way to talk to an agent for the person waiting. The company seems to give the jobs to independent contractors. The person who picked up was not the person listed. The person who picked me up was nice. I am not just fan of giving up almost my entire day as they can't give a correct ETA off by hours.”

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Posted 9 months ago

“I was supposed to have a mattress picked up yesterday. I got two emails confirming I contacted the company. They said they were coming and no one showed up then I sent a text message. They asked if I wanted to reschedule for today which was the next day and then no response After probably 10 tries of texting 4 1/2 hours of texting no response from the company and they’re open on Saturdays. I don’t understand this kind of treatment from a business. I did confirm that they do service my area. They even confirmed they service my area so I don’t know what the problem is especially after getting two emails , confirming they were coming and speaking to customer service twice that they were indeed coming to pick up my mattress. I think that this is rude and very, very bad business. How does a company have high ratings? If this is how they treat their customers what is more frustrating And I think the biggest frustration of all is that there is no phone number to contact them and speak to somebody in person. You have to do it by texting that’s unacceptable because you can’t talk to a manager or a high-level person I have to rely on texting poor business I need my mattress moved out , because it was set up through a mattress company I didn’t even set it up. I would give the company - stars.”

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Posted 9 months ago

“Given 12 hour window for pick up of 3 items. Stayed home all day waiting and it was not picked up as promised. Load up should not ‘confirm’ order unless loader committed to the job is found.”

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Posted 10 months ago

“The loaders were great. However the schedulers are horrible. We paired for loaders for a Monday. They were to arrive between 12 and 4. We finally get notified that no one picked up the job. They wanted to know if they could come after 4. We said yes. Then we get notified that no one picked up the job. They wanted to reschedule for Thursday. This was a clean up after an eviction of renters. Don’t use them if you have a limited timeframe.”

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Posted 10 months ago

“I have been waiting all day for pick up and no show at all from 8-12 pm they didn't seems to know so then they reschedule me 12 -2pm , no Call or show again I can't understand what is going on with this company but it's not good at all waiting all day is not acceptable after you pay your hard earn money I refuse to use this company or past this site to anyone .”

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Posted 10 months ago

“Terrible experience, a hassle to deal with. Were hired to assemble a bed. First, they dispatched workers to the wrong address (billing instead of shipping) in another state. When the workers arrived, they had the wrong work order and had to spend 30 minutes sorting that out. Finally, the bed was assembled with significant gaps in the frame. Totally amateur work.”

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Posted 10 months ago

“Horrible experience. Showed up hours after the 12-3pm window, and only because I called to find out where he was. Worker said he accepted the job but got his days wrong. I was not flexible with my removal date, and dispatch did not find me a different remover. He showed up hours later and did not have the proper tools to remove my items. He had to use our carts and my boyfriend had to help remove all the heavy items. The next day we found that he had thrown all of my furniture into the dumpster at my apartment, which I had told him was not allowed (the reason I hired removers in the first place). Not to mention load up advertises as a donation service. My furniture certainly did not make it to anyone in need, in addition to making me out of compliance with my lease. When contacting load up they wouldn’t even refund my money after all of this. Highly would recommend staying away from this company.”

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Posted 10 months ago

“The worst experience ever! They are crooks! I should get a full refund but had 20% stolen!! I’m calling the BBB and taking legal action! Don’t use this company. I will see if they are truly honest and legit. But I doubt it. No principles. No out cost by your company. So why the theft ??”

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Posted 10 months ago

“Worst company ever. They are racist and very discriminatory and they promise to pay their workers and they are very unprofessional and they don't have the proper tools to tell their workers that their are stairs st the homes. This company needs to be shut down and my lawyer is in the process of suing them right now.”

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Posted 10 months ago

“1 guy showed up to move a couch. In what world can 1 guy move a couch. I paid money to remove a couch and he acted like I was supposed to remove the couch. Unacceptable horrible experience. 1 guy can't move a couch”

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Posted 10 months ago

“Horrible away! 1 guy showed up to move a couch I paid money to remove. In what world can I guy move a couch. Guy acted as though I am supposed to move the couch and be his labor Unacceptable horrible 1 guy can't move a couch I paid to remove!”

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Posted 10 months ago

“Language barrier. Could not understand oral or written instructions, like FRAGILE. Broke headboard/frame by trying to stuff it in. Upended dressers/cedar chests without asking if contents could go upside down. Never again. Did not inquire about how I wanted my stuff handled. Totally careless.”

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Posted 10 months ago

“Would not recommend Load Up. They make you pay online when booking to have something removed and like I had to cancel because I no longer needed their services I was only refunded half of what I paid and I cancelled more than 24 hours before hand.”

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Posted 10 months ago

LoadUp is rated 4.6 based on 5,972 reviews