LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,616 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,616 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Love this service! My loader today was Timothy and her was professional, communicated well with me (especially when he was to arrive later than expected), was kind and happy to be there helping me. Will definitely use this company again because of employees like Timothy. One suggestion would be to work on the website’s picture loading capability. Tried to load my requested photos several times and finally needed to contact costumer service for help.”

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Posted 1 year ago

“Buyer beware... They gave us a price for clearing out an office space and quit before it was finished. They caused damage to the hallways of the building and are now enforcing a 14 day claim rule even though they knew about the damage well before. We had to hire another company to finish the job. The additional cost was $4,000 and they credited us $700 for the work they did not do. Customer service was less than stellar. I will say the crew that did the work was good to work with for what they got done. As for the company, I could not recommend them less. They added way more stress to an already stressful situation.”

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Posted 1 year ago

“Easy to arrange; prompt service; regular updates; smooth experience - thank you”

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Posted 1 year ago

“EXCELLENT SERVICE AND NICE GENTLEMAN WHO TOOK CARE OF MY PROJECT . THANKYOU.”

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Posted 1 year ago

“Easy to arrange; prompt service; regular updates; smooth experience - thank you”

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Posted 1 year ago

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Posted 1 year ago

“LoadUp was a God-send for me. Their customer service team was friendly, responsive, and caring to meet my same day needs. My loader, Leo, also worked around my schedule for the pickup and was courteous and professional. LoadUp fully met my expectations and at a competitive price. As I know that Loadup is a nationwide service company, I highly recommend LoadUp for any furniture disposal at least in the L.A. South Bay area.”

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Posted 1 year ago

“Eric and Annie showed up on time with all the necessary equipment to move a very large, heavy antique cabinet. They were friendly and efficient. All communication from LoadUp was helpful prior to their arrival. I would use them again.”

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Posted 1 year ago

“If I could give zero stars, I would. What kind of a company takes money weeks in advance to guarantee a service and then cancels the morning of? And they don’t return the entire amount you paid even though THEY were the ones who cancelled! And good luck trying to get through to them, they don’t respond. Horrible company.”

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Posted 1 year ago

“Good professional service.”

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Posted 1 year ago

“Great service! Will definitely use again!”

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Posted 1 year ago

“Great service! Will definitely use again!”

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Posted 1 year ago

“PLEASE BE AWARE OF LOADUP. There's a reason their prices are so low. Before you make the decision to employ Loadup, please be aware of what they really are: they subcontract all of their jobs to whoever will complete the delivery. This means that when you book your pickup time and day, they do NOT have a team ready for you until the day of, and in my case, my order was entirely dropped AFTER it was assigned. Any of their loaders can choose to drop your order even after they take it. It is a COMPLETE toss up as to whether or not your order will be fulfilled. In addition, since you prepay, you will lose 50% of your price should your order not be fulfilled. Customer service is non-existent as well, and you may receive conflicting messages through automated services. That's how this business makes their money - subcontract, automate, with zero guarantee. You will not get a human to actually help your case if you run into trouble - you are on your own here. Please find a reputable local junk removal company and build relationships with them instead. Do not be fooled by the fancy website, the reviews, and the pricing online. Do your research on this company and you'll see the many complaints about the same issue, and also be warned that because of the nature of their business practice, your loader is not guaranteed to be experienced or even capable of removing the items themselves - if they even show up. This is a company posting your job as a daily gig for anyone who wants to make an extra buck. There are no standards and you are gambling with your time and money.”

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Posted 1 year ago

“I had not used Loadup before when moving furnishing. I made an inquiry and order online, which was fast and easy. From that point on, the customer service contacts I made were extremely friendly / professional / with prompt response. From the point of my order through to the pick up they remained in contact with me so that was aware of everything related to the pick up of my item, which was picked up exactly as scheduled, and without a hitch. I will certainly reach out to Loadup for any future needs! Slightly more pricey that I would have hoped, but considering the quick service I decided it was worth it.”

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Posted 1 year ago

“Great service and extremely nice guys. I would highly recommend them.”

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Posted 1 year ago

“Excellent. Great communication. On time So easy Highly recommend”

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Posted 1 year ago

“John was extremely fast and friendly!!”

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Posted 1 year ago

“Quick , easy and great customer service ! Thank u!!”

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Posted 1 year ago

“Showed up within the first two hours of schedule d window. Very professional and friendly.”

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Posted 1 year ago

“Mr Sadler and his colleague were punctual, efficient and personable. They have my highest rating for there service and I will use your service again.”

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Posted 1 year ago

LoadUp is rated 4.6 based on 5,616 reviews