LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,597 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Very easy to schedule and pay right online. Driver texted me to say he was on his way. Very professional and courteous.”

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Posted 2 months ago

“Arrived on time, very professional, in and out in 5 minutes. Appreciate your work.”

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Posted 2 months ago

“Thank you for all that you did! Your dedication, professionalism, and commitment to providing exceptional customer service are truly appreciated. I will definitely use your service again.”

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Posted 2 months ago

“I was expecting two people for this removal. But one very strong gentleman did the job. I am very happy with the service and would recommend Load Up to anyone!!”

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Posted 2 months ago

“Erick did a wonderful job cleaning up the dock yard trash and hazard piles. Thank you for doing such a great job. We will definitely keep you in mind for future services.”

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Posted 2 months ago

“Sign up was easy, payment was easy, and the guys were on time. I was at first told my loveseats were going to the dump, which was upsetting. The older driver then corrected and told me they were delivering to a charity. It would be really very nice to know that this is what happened and to know which charity. That would be a really nice way to follow up. I would have given five stars but for that incident. I picked your company because you emphasized sustainability and repurposing and because This Old House did a good review.”

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Posted 2 months ago

“Yudiel and his worker arrived on time. They took the item away in less than 10 minutes. In and Out real quick. Service was excellent.”

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Posted 2 months ago

“My loaders were not prepared with tools when my order stated I needed disassembly. They instead asked for a tip to break the piece apart. The loaders left gouges in my hallway and stairwell that my landlord is mad about. I told the loaders they could come back with the tools they needed and they told me to take it up with the company and then left.”

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Posted 2 months ago

“Terrible experience. Twelve hour window for pickup and they never showed. Call driver and he let me know he was too busy come or to get ahold of me. Rescheduled for next day. Once again they never showed up. Very quick to take my money but not provide the service I was paying for. When I asked for a full refund they kept asking if I wanted to reschedule. Absolutely not! Now I have to wait up to five business days for the refund and find another hauler. Extremely unprofessional and I would never recommend.”

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Posted 2 months ago

“Excellent service and we're extremely pleased. Will use again when necessity dictates. Thank you so much!”

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Posted 2 months ago

“Quick, easy scheduling and pricing of items that we needed to be picked up. Good communication. Fast and easy pick up on the day of.”

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Posted 2 months ago

“Haulers were kind and courteous. Fast, too.”

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Posted 2 months ago

“I had my worst experience ever with LoadUp. My total job was a treadmill, a projection TV( Very heavy-about 145 lbs ), a desk and two small entertainment centers. When the loader arrived, he was by himself. No way could he do this job by himself. His excuse was that his partner had broken his leg. Needless to say, after much puttering around, he left the treadmill and the base of the TV behind. Mind you, I myself helped the loader get the TV up the stairs. No way could he do it by himself. He told me he would return the first thing the next morning with a helper to finish the job. The next morning, he did not show and completely disappeared. I informed LoadUp and they told me the job would be reassigned and that a helper would be with the loader this time. Well, the second loader arrived and he too was by himself. He tried to get the treadmill up the stairs by himself but no way could he do it. I helped him by working very vigorously but at the top of the the stairs, he badly scratched my hardwood floor. So, LoadUp sent a single person twice for a two man job. The first loader who said he would return the next morning, totally disregarded me and completely disappeared. They told me the second loader would have a helper, but he didnt. I needed to help him do the job and believe me it wasn't easy. My hardwood floor was badly scratched and will need repair. I should not be doing any work to help the loader. This was a two man job . My floor was damaged as well. What a nightmare”

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Posted 2 months ago

“Thank you.”

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Posted 2 months ago

“Do not use this company! Consumers be aware. No guarantee of pickup time or date plus was charged 50% for canceling my order! I scheduled my order on 10/19 and due to inability to get to a live person via phone or text after several tries, I cancelled on that same day. Mind you my scheduled junk removal was scheduled 9 days out for 10/29 yet they had the audacity to charge me for canceling over a week out for a service date and time that’s not even guaranteed. Do not use. Please save yourself the headaches. This company will be reported by me to state and local consumer protection office and the Better Business Bureau.”

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Posted 2 months ago

“Fast, efficient and friendly. Would definitely call them again.”

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Posted 3 months ago

“Arrived on time. Lenard and Shawn were friendly and worked quick. They got an 88" leather rotted sofa out my apt. door in 2 mins. Didn't mark up or damage any walls. Easy to work with. I will recommend them to friends and would for sure use them again. Thank you, LoadUp!”

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Posted 3 months ago

“Excellent job and very satisfied.”

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Posted 3 months ago

“Actually arrived a little bit early. Communicated well. Pricing was fair and they didn't try to hit me up for more money along the way. Very polite and courteous. I would use them again.”

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Posted 3 months ago

“Your guys are warm, friendly and efficient. What else is there? Russ D.”

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Posted 3 months ago

LoadUp is rated 4.6 based on 5,597 reviews