LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,329 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,329 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“This company is awesome. From start to finish. I recommend calling them .”

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Posted 3 months ago

“Excellent service. Very friendly and professional.”

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Posted 3 months ago

“Very good customer service. Mark picked up mattress from condo with no issues.”

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Posted 3 months ago

“Neighbors had damaged Solar Panels that needed removal from their garage. Most landfills do not allow solar panels to be dumped at their facility. So, took me several hours to identify and then call various vendors. Many did not handle solar panels. Several that did were very expensive. Called LoadUp and they were very knowledgeable about the process and where able to do a pickup the next day! Also, their fee was very reasonable and much lower than 2 other firms. They gave us a time window and called 30 minutes ahead of their estimated arrival time. Excellent experience and highly recommend LoadUp! Ian Robertson”

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Posted 3 months ago

“The team that was sent out was friendly and courteous.. did a great job, would recommend.”

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Posted 3 months ago

“Service was good”

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Posted 3 months ago

“The gentleman was very friendly and efficient and a pleasure to deal with. He is a true asset to your Company. Thank you Nadine O'Donnell”

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Posted 3 months ago

“Your staff was on time and was very satisfied With the service . I would recommend your organzation to others”

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Posted 3 months ago

“This service was excellent. Arranging a pick-up was easy and even changing the details at the last minute wasn't a hassle. The driver, Olulowo, was very competent and helpful.”

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Posted 3 months ago

“They couldn't have been nicer or more polite. They did a great job and made me feel confident in them and safe. They even removed the boxes so I wouldn't have to worry about doing it!!!! I highly recommend them.”

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Posted 3 months ago

“They did the best ever!”

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Posted 3 months ago

“The loaders showed up and quickly got everything cleared out.”

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Posted 3 months ago

“Friendly, very efficient and highly recommended! I give them a 5!!!”

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Posted 3 months ago

“Great job very professional on time quick and easy. Thank you so much. I would hire you again.”

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Posted 3 months ago

“Donovan is fabulous. He was friendly, thorough and on time. I couldn’t be more pleased!”

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Posted 3 months ago

“Two men from Loadup arrived around 8:30AM. They assembled the Recliner, Office Chair and Cabinet and removed the old furniture with in a very short time. They also put the large cartons out for garbage disposal. The furniture was assembled to perfection, I would highly recommend LoadUp.”

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Posted 3 months ago

“Ed and Pierre were amazing-punctual, friendly and very helpful. They came prepared and “loaded up” quickly. I will definitely use them again and highly recommend them for cleaning out junk and moving. Sylvia”

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Posted 3 months ago

“They was both here. Done a professional job at picking up my stuff. Will use load up again the future. Very very happy.”

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Posted 3 months ago

“Living in a small town, no bulk removal of speak of, renting a house that has no storage, junk leftover from previous renters, I decided to start cleaning up and removing what I could. It takes way too long to disassemble things to fit in the receptable the city picks up, plus I run out of room for my kitchen trash. Fortunately, there were not that many pieces to be removed, but they were big and bulky, very heavy. I'm 67 and need to stop working like a man, so when I searched and found LoadUp, I was quite thrilled to see I could afford to schedule a pickup and finally unload mine and someone else's leftover junk from my yard. I received notifications of who my loader was and that he was on his way. I tried to make pick up easy, so I stacked 7 large items against the side porch where the driveway is. I got busy in my kitchen, my loader came, loaded up, and left, so quietly that my dogs never sounded an alarm that something was going on outside. That was odd because they go off when just the mail is delivered. I am thrilled to see the items gone, but sorry I missed the chance to thank the LoadUp workers. I will surely let friends know of this service and how actually affordable it was for me. I won't be shy about scheduling another pickup in the future when needed. Thank You LoadUp.”

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Posted 3 months ago

“The loaders left several scratches and dents on several walls in my house. They did not use any moving tools at all like other companies do where they would wrap the furnitures before moving them around. They just literally moved the items themselves, and because these were heavy furniture, they struggled and left those damages in the wall. I had to clean them up and while I was able to fix the scratches, the dents are not something I can fix myself. They also said they were coming between 10:30 and 11:00 and they arrived 11:30 so while I understand I was given a 4-hour window, when I have direct contact with the loader who gives me a time, I am expecting them at that time. Also you send way too many notifications, one saying the service is completed when the loaders haven’t even arrived yet! Surprised with the quality of service really considering all the good reviews. I used another service before with no problems like this (they were so careful with everything and packed everything before moving them downstairs where movers usually struggle) and I regret not using them again. I emailed their customer support who only offered a discount on my next order, but with this experience, why would I do business with them again? And when I responded how their offered "remedy" would fix the dents on the wall, they sent me to fill out a form and repeatedly distanced themselves from the service and pointed to the "independent contractors" over and over. 😑”

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Posted 3 months ago

LoadUp is rated 4.6 based on 5,329 reviews