Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 643 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

Questions

Metrics

2.0

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rarely buy in their stores as I resent paying for the membership card. It seems a scam that to shop in their stores costs £5 a year. They pressure you into doing this by showing inflated prices for non members and not particularly cheaper prices for members. To avail yourself of the above average lower price you have to be a member. The berghaus jacket in the colour I wanted was £70 in most other stores. Initially I found it for £55 but then at the till it rang up at £88. It tripwires the stock had been hung under the wrong price label. The bored cashier offered no apology and just muttered ‘Do do you want it or not’. The new label advertised it at £88 then club discounted it to £73 with £5 membership taking it back to £78. The store in York is gloomy and dated and staff are few and far between. I only forced myself in their based solely on availability of that one item and my membership will expire before I return. On a side note I find it of concern that so many people take time to leave similar poor experience reviews yet GoOutdoors do not respond to any. If this was my business I would be concerned that people felt so strongly that their experience was so poor and maybe react to some of the negative experiences.”

Helpful Report

Posted 3 years ago

“My dad ordered a Christmas present on 3 rd December and still not arrived-( non in stock in shop therefore suggested he order through them ) - shop unhelpful and unable to get through to delivery firm numbers- still no present and no answer- just put of pocket and frustrated.”

Helpful Report

Posted 3 years ago

“Bought Higear boots 13 months ago from Go Outdoors, Wolverhampton store - sole of one boot came off last Sunday (3/1/21) - complained & was told 12 months was standard returns limit. Only worn boots about 30 times walking about 6 miles each time. Cost per mile more expensive than an Aston Martin. Pathetic. One star too many!! Won't be going again!! Mel Ballard”

Helpful Report

Posted 3 years ago

“I joined Go Outdoors and applied for their club card. They took the money and I started shopping. In the first week ordered 5 items, on each occasion they took the money. Then one by one i received order cancellation e mails from them on which the do not state reasons. E mails have been ignored. On ringing i was informed that every item i ordered was out of stock and i would be refunded. This seems strange as the customer card was also 'out of stock'. I am told if i go online and place another order i will get 10% off. But is anything on offer in stock, maybe its just coincidence that everything i ordered including their card is out of stock. I only give 1 star as there is no option for none.”

Helpful Report

Posted 3 years ago

“The poole store has got serious security issues, they need to get some tips from Cotswolds who let their loyal customers shop in peace. Instead the assistants at Go outdoors follow you around pick your items up in seconds and take them as if their abandoned its a horrendous experience to shop.”

Helpful Report

Posted 3 years ago

“Placed an order checking both items were in stock. Then realised I could just collect from my local store. So went to my local store within 2 hours of the order been placed. The store assistant was very good but even she looked shocked when not only was she told the order could not be changed but management had instructed staff not to issue any refunds until the New Year. (Order placed Boxing day) I rang the online staff myself and was just fobbed off. They claimed they had no means of offering refunds! Really? Since then only one item has been delivered.”

Helpful Report

Posted 3 years ago

“Go outdoors was the worst shopping experience ever, you make a purchase, then get followed around every isle by a young assistant! Im 53 years old just paid by card. Then your a suspect its a sad place to shop they obviously need proper security advice as it was a insult to say the least.”

Helpful Report

Posted 3 years ago

“I went to your poole shop this evening renewed my membership, them bought a berghaus fleece from £60 to £29. After the purchase i was followed around like a common shoplifter it was an appalling experience 28/12/20, i asked the young gent what time they close, he didn’t know! All he knew was to chase loyal customers from the store like criminals! I cant believe what I endured what a Christmas spirit in ‘ Go outdoors’ folks you couldn’t make this stuff up 😕”

Helpful Report

Posted 3 years ago

“Ordered walking boots online, delivery arrived 3 weeks later. However no walking boots in the package they had been swapped for Ski gloves. Customer Service after many attempts have been most unhelpful and expect me to pay the postage to send back the gloves. Awful experience.”

Helpful Report

Posted 3 years ago

“If I could give zero star I would !!! Absolutely shocking bike ordered on 20 nov well in time for Christmas present due for delivery by 5 dec at latest been chasing online & customer service for a month no bike has arrived no confirmation or emails what so ever customer phone line does not work only auto msg taken over £350 .... out of my bank & been chasing for a refund to buy else where now Christmas Eve & receive an email to say item is out of stock & refund will be issued in 5-7 working days thanks a lot go out doors for your amazing service & fantastic communication don’t even attempt to purchase from this store Thankyou for your sublime customer service !!! If 2020 was summed up in a shop it would be you completely RUBBISH”

Helpful Report

Posted 3 years ago

“Online service absolutely hopeless. This company needs to sort its digital service, vouchers still not arrived - how difficult is it to send some vouchers?”

Helpful Report

Posted 3 years ago

“Ordered a coat xmas present 10/12 received texts 15/12 and 17/12 saying all well. On 19/12 email confirming earliest delivery 30/12! Tried to ring customer service closed contrary to info on website. Emailed I still await a response. Coat did arrive but by then I had sourced coat directly from Rab their coat arrived before GO coat.”

Helpful Report

Posted 3 years ago

“DO NOT ORDER FROM GO OUTDOORS! My Go Outdoors order for a MULE hydration pack was cancelled without warning. When I enquired why, Go Outdoors said they had no stock. Strangely the website said they did have the exact same item in stock, but it was now being sold at an increased price. My order was unfulfilled even though I had ordered and paid before the increase in price. TERRIBLE customer service, complaints not dealt with satisfsctorily. DO NO ORDER FRO GO OUTDOORS!!”

Helpful Report

Posted 3 years ago

“Appalling. Ordered a bike for my son on the 28.11.2020. Had multiple emails saying it’s been dispatched, even an email to say been delivered about 8 days after, came home to a letter with a £5 membership card I “bought” no bike. Emailed multiple times and had no correspondence, no refund, no communication and £135 down just before Christmas. Last thing I need as a single mum! Not sure what to do, reading the reviews I’m now worried I’ll never receive my money back or the bike.”

Helpful Report

Posted 3 years ago

“The Inverness store and Mandy in particular are getting my 5stars. Main office customer services absolutely useless, promise you delivery in 3-5days but of course that never happened!! Numerous phone calls an emails later no sign of my trousers so in desperation I went into my local store where Mandy sorted it out in two minutes!!! Would I order online again? No chance, if it’s not in store I will just find something else.”

Helpful Report

Posted 3 years ago

“Have tried phoning and emailing regarding undelivered goods. order placed 28/11/2020. All I get is automated emails. Showing as despatched on my account but courier website is showing that they haven’t received the goods.”

Helpful Report

Posted 3 years ago

“Placed an order on 28/11/20 and the money left my account on the same date. I haven’t received an order confirmation and I haven’t received my order almost 4 weeks later. I have attempted to contact the company with no success and I now I am extremely concerned that I won’t receive the order in time for Christmas or whether I’ll actually receive it at all! I am furious!”

Helpful Report

Posted 3 years ago

“Rubbish company always a supply problem”

Helpful Report

Posted 3 years ago

“Took 7 days to inform me of no stock & another 7 days to refund me, absolutely disgusting service always seem to have problems with your stores as well. Won't be using you again. As they about service do something good they will tell 4 people, something bad they will tell 40.”

Helpful Report

Posted 3 years ago

“Absolutely disgraceful. No goods have arrived and it is impossible to get a reply out of them. Avoid at all costs.”

Helpful Report

Posted 3 years ago

Go Outdoors is rated 2.0 based on 643 reviews