Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 647 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

Questions

Metrics

2.0

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

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“Price match a scam.. their generated auto response is "the product is out of stock at the competitor therefore we cannot price match " and before you have chance to prove that it isn't in stock, they have closed the case so you have to start a new one and so it starts all over. Scum.”

Helpful Report

Posted 2 years ago

“My issue, we bought two camping chairs from the Go Outdoors website on Saturday (18.06), they had an offer on for two chairs for £90 (full price was £49 each, reduced to £90 when you bought 2), after ordering I received a confirmation email. We had attended the new Bury store to buy them but they were sold out (which is fine) but the staff (when one could be located) were beyond useless, for a new store, it was a huge shame it’s that poor so quickly. I have since checked my bank account and noticed that Go Outdoors issued a refund of £41, leaving £49 paid, I have had no communications, no emails or calls to let me know what’s going on, I assume one of the chairs has been cancelled, (a guess but makes sense) it’s all been a very poor experience. I also have issue with how the refund was only just enough to leave a full price chair on the order, I think that’s particularly bad that Go Outdoors would allow me to buy items based on an offer, only to alter the offer after I’ve paid so Go Outdoors end up with the full price for a part order, that’s borderline scam. Just a poor experience, and to add salt, it seems most of the stuff on offer at Go Outdoors is similarly priced elsewhere so I for one will not be returning anytime soon. So im stuck with no communications from Go Outdoors, ive emailed etc, but nothing back, no chairs and my money is with them so I cant even buy from another supplier, what if this lot go bust!!! not happy.”

Helpful Report

Posted 2 years ago

“In store manager, Stuart, rude and unhelpful.”

Helpful Report

Posted 2 years ago

“Staff have always been very helpful the member of staff putting up the tents have always been very helpful and Eve and college were very pleasant we really love shopping at go outdoor it's a happy place”

Helpful Report

Posted 2 years ago

“Absolutely shambles of a company. Waiting days for an update on my online order which I chased, to be told it was processing to be dispatched shortly, followed by a further e-mail 15 minutes later saying the order was cancelled with no reason. I am certain if I hadn't chased this I would have never been contacted. I questioned this to be told "it looks like the item is out of stock" and "our website does not always show real time stock". Well that's helpful. The item has been since I ordered and still is showing "in stock". I'll now order it from Amazon which I should have done in the first place and will NEVER waste my time and money with Go Outdoors or any JD Sports company again.”

Helpful Report

Posted 2 years ago

“shocking customer service my order was sent wrong I paid with Paypal tried to message them there email on customer service doesn't work emailed them through there store no response went to store to return couldn't do it I paid with Paypal so asked for a manager he said you have to go through customer service 🙄 can't email doesn't work I was upset so he tried to help got new order but I had to pay he couldn't exchange I paid with Paypal he gave me a return slip and said I would be refunded two weeks had past no refund contacted customer service a different way at least a dozen emails later a got my refund asked for head office contact details still to complain still waiting for the details from them”

Helpful Report

Posted 2 years ago

“I spent £2700 renewing all of my camping equipment and paid in cash The cashier counted the money along side of me and gave me £20 back as 2 of the note we're stuck together, I took two of the trolley to my van and when I returned for my other 2 trolleys I was told I paid £200 short! And couldn't leave unit I paid it I was told by customer service Fter I sent an email they couldn't help me and only the store could Nobody wants to listen to what I have to say!”

Helpful Report

Posted 2 years ago

“Needed a changing robe and spotted one on the Go Outdoors website. It was showing as in stock online and also in stock at my local store. As I needed it for a swim in 2 x days, I selected click and collect as the website showed that it would be available within a matter of hours. I received the order confirmation straight away but I still hadn’t received a collection email a day later. I decided to drive to the store to see what was happening. I was told that they didn’t have any in store but they could order one, however, upon checking the system it transpired that Go Outdoors actually didn’t have any in stock at all. Complete waste of time. The store assistant told me that the website is never right. I submitted a complaint to Customer Services and was told that I should’ve received a cancellation email, they apologised for not sending that. How about not offering items for sale that aren’t in stock.”

Helpful Report

Posted 2 years ago

“Great they was helpful”

Helpful Report

Posted 2 years ago

“As with loads of other reviewers; order, order confirmed, almost two weeks later order cancelled by them. The shops are great, online they are atrocious…..don’t bother with them.”

Helpful Report

Posted 2 years ago

“Scouts avoid! Wish I’d looked here first. Ordered items only to have the bulk cancelled yet it still shows as in stock online. Now I’m left paying for next day delivery and a members card to get some tent pegs that were an after thought. Scouts should avoid this as their business practices do not align with Scout beliefs. They do not do their best, they are not honest, and they are definitely not doing a good turn! I truly wish I could give zero star.”

Helpful Report

Posted 2 years ago

“Have a considerable amount voucher to spend in Go Outdoors given as a birthday present, I have tried for 6 months to buy a pair of walking boots from the Pudsey branch, but they never have a size 5 in, they are unwilling to order them in, they tell you to order online and pay for them first (again they can't do this in store) so they tell you to order online, but the voucher won't work online, despite ringing customer service to be told my voucher is still in date. But they can't let me use it online even though there are size 5s online. Asked for a manager to call back, still not had a call back. Its appalling”

Helpful Report

Posted 2 years ago

“Avoid ordering anything online with Go Outdoors!! Their customer service is the worst have have ever experienced. They are rude, lie and even shout at you on the telephone!!! Avoid at all cost and go elsewhere. Shame I had to give one star as they are not even worthy of that!!!!!!”

Helpful Report

Posted 2 years ago

“Currently on the phone for the 3rd time, over an hour later still on hold, just need to return an item as it’s not as described on the website!! can’t email me to confirm this AVOID AVOID AVOID”

Helpful Report

Posted 2 years ago

“On day 8 waiting on a three-day delivery, then I found out that GoOutdoors is owned by Peter Cowgill of JD Sports. The man who runs manual warehouses does not believe in computer systems for logistics and has ruined Evans Cycles by knowingly selling items, out of stock as in stock. I would have bought it from Decathlon if I had known.”

Helpful Report

Posted 2 years ago

“Shocking customer service. Half an order arrived, tent porch but no tent. Tent porch damaged and had to take it to a shop to change. 2 weeks later, tent not arrived and told the order cancelled. There are still tents available online so why can't they just send one out. Now being told to order again!”

Helpful Report

Posted 2 years ago

“I placed an order with GoOutdoorGear.com the first of the week and recieved my order by the end of the same week. Quick shipping. Order was 100% correct. Very satisified.”

Helpful Report

Posted 2 years ago

“After reading the online reviews for Go Outdoors there appears to a negative response for the customer service !!!! Couldn't agree more. I contacted customer services, approximately 7 weeks ago, to check whether I was entitled to the 10% online discount advertised as Get10 on an attempted online order. Their payment system wasn't working and didn't accept the payment . Consequently I had to drive to their store 10 miles away to get the items as I needed for my planned walking trip. The store would accept the code. I contacted the CS to see if I qualified for a refund numerous times. Each time after explaining my question ,promises were made that someone would ring me within a few days. These uncontactable imaginary people must be stationed on the Mary Celeste. I appreciate that they are busy BUT l consider that no reply in 6/7 weeks is unacceptable and poor practice. There is no point the customer service team promising anything if its not followed up.”

Helpful Report

Posted 2 years ago

“Ordered items, they cancelled items without explanation the next-day, and then parcel undelivered. Customer service did not help at all with regards to missing parcel. Just a "we will get back to you"”

Helpful Report

Posted 2 years ago

“Paid extra for fast delivery items did not turn up. Phoned customer service complete waste of time. First time I’ve used this company and the last it’s back to Amazon for me.”

Helpful Report

Posted 2 years ago

Go Outdoors is rated 2.0 based on 647 reviews