Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 650 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

Questions

Metrics

2.0

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“called in the saltney branch on sunday 19th took a jacket to the till to confirm sale deduction and was greeted by a very warm welcome and suggested i browse around whilst she renewed my card which had expired i came back with two pairs of boots and a bobble hat and was watching the lady going through keys and tapping away on her mobile i thought there might be something wrong and was expecting helicopters above but no she was going through a price check to try to reduce the overall cost i could not believe it and was really impressed she got 90 pounds deducted she was so switched on i commented what a waste of talent on the till i have my own company although a total different line and if this lady is not at least supervisor in waiting i would retire so a very happy customer indeed her name is Leigh+1 of whom i have never met before”

Helpful Report

Posted 3 years ago

“We purchased a gift card for our son for Christmas and received it today in appalling condition delivered by Hermes (see photos) The packaging was ripped open and the invoice was torn in half The wallet that contains the card was torn and creased Contacted customer services straightaway who advised me to return to head office and they would then issue a new one I was not happy to return at my expense as for safety I would need to send it as registered. Also the time they took to deliver this one made it very likely that I would not receive the new one in time for Xmas I asked if they could cancel this card and issue a new one as I was not sure that it had not been tampered with. Apparently they were unable to do so I then asked if they could send out the paper wallet that the card is attached to but they were unable to do that either If the gift card was for myself then the wallet would not matter but the clue is in the name “gift” Really poor customer service”

Helpful Report

Posted 3 years ago

“Absolutely dreadful. I spent a fortune with Go Outdoors this year but I'm now mired in customer services hell dealing with numerous different people trying to get a refund for faulty goods from 3 months ago. So far around 30 emails have been exchanged but prcesiely zero progress made and a letter before actuion has now been issued. I fully anticipate this will end up in the County Court and I will never again buy from Go Outdoors.”

Helpful Report

Posted 3 years ago

“Excellent service received throughout the order process. Will be using again!”

Helpful Report

Posted 3 years ago

“After a lot of delay buying walking boots at their Norwich Branch i received a parking fine for £100 from G24 parking. I appealed this proving that the till receipt was timed at 15.15 pm , and their photographic evidence was timed at 15 .17 pm . Go Outdoors claim that the parking fine is nothing to do with them.”

Helpful Report

Posted 3 years ago

“after two failed attempts to get a bike for my son first one apparently lost in the post second one after saying it was despatched now not in stock”

Helpful Report

Posted 3 years ago

“The prices are good so long as you buy a Go Outdoors discount card. They make it almost compulsory to have one because without it the prices are outrageous! And if you question the advertised prices, you get short shrift. Not especially happy with this situation.”

Helpful Report

Posted 3 years ago

“I was charged twice for £130 walking boots and after many emails/calls over 4 weeks later I was refunded. However, few days later in September 2021 about 20/30 camp beds were delivered to my address in husbands name (named on boot order). It's £200/300 worth of merchandise we did not order. I have emailed many many times but each time I seem to get different operator. I have sent photos of excessive order etc but still nothing. An awful experience shopping with GO Outdoors online and I most certainly will not be back nor recommending. Absolute nightmare.”

Go Outdoors 1 star review on 15th November 2021

Helpful Report

Posted 3 years ago

“Absolutely dreadful service! Avoid buying anything online folks! That’s been two orders I haven’t received with no notifications of where the items are. Trying to talk with any of their team on the phone is appalling due to the noise in the background! Absolute shambles!!!”

Helpful Report

Posted 3 years ago

“I ordered a garment on line, paid for it and received an email to say it would be 3-5 days. Now 5 days on and nothing. The carrier has only just collected it from wherever it was stocked to be delivered to my local store. Really frustrating because I wanted it for my holiday. In store, customer service is mediocre and the range of products isn’t what it used to be. Disappointing experience”

Helpful Report

Posted 3 years ago

“Thursday 4th Nov 2021 Loughborough Very good helpful and polite”

Helpful Report

Posted 3 years ago

“I doubt anybody’s sorry in go outdoors. Brought some walking boots for £140 from Norwich after waiting an age to get served and failing to notice a parking time limit on what I believed to be their car park received £100 fine for exceeding limit three weeks later tried complaining absolutely POINTLESS. Tom the supervisor hung on me , won’t be buying anything else ever tosser!! Ps don’t know how providing an email address verifies a purchase,”

Helpful Report

Posted 3 years ago

“Awful experience. They continuously made mistakes with my orders and cancelled items for being out of stock. Multiple customer support assistants asserted that they were in stock, and that cancelling them was a mistake/glitch. Then they failed to refund me for all of my orders, when it was meant to be automatic. Finally after refunding me correctly they took MORE money from my account and marked it as a purchase, when I didn't authorise anything; I made no purchase! I can't seem to get my money back and It's been exhausting chasing them. Furthermore, they do not have sufficient information on their own-brand products, such as items by "North Ridge". For instance, they have no idea what some of the fabrics used are, which is awful for walking gear. Unfortunately customer support couldn't help either. The only positive of this site is that their call centre employees are very polite & helpful in my experience. However, I can't say the same for their the email customer support, which was very bad. They gave incorrect information, didn't seem to actually read my messages and seemed more like automatic replies.”

Helpful Report

Posted 3 years ago

“I went to Canterbury store today to buy a pair of walking boots, a member of staff asked if we needed help, after asking several questions the member of staff said she would get someone else to help us as she couldn’t answer simply enquiries, unfortunately the next member of staff equally had very little knowledge of the products, durability etc etc she gave us a pair to try and then walked away not even waiting to see if they fit offer more help etc etc , very disappointed is an understatement so we walked out with no boots/shoes!”

Helpful Report

Posted 3 years ago

“They cancelled my order before dispatch due to a systems issue, when I called about a refund, they said they'd given it and PayPal must not have passed it on and there was nothing more they could do. I also had another order with them where they cancelled but refunded the out of stock items but not the discount card, which never turned up. Just as well as I have no use for it. I would not recommend these cowboys to anyone and will never shop there again. If you like throwing money away, then feel free to ingore this review.”

Helpful Report

Posted 3 years ago

“Advertise a price on the shelf and in store and a 30% discount get to the till full asking price with no discount unless you sign up which they want to charge you for also. Looked online and actually found it 33% cheaper and more local. So my take on Go Outdoors over priced and paying to join a club which gives you no benefit is a complete waste of anyones time and money.”

Helpful Report

Posted 3 years ago

“Poor service two orders none full fill avoid at all costs”

Helpful Report

Posted 3 years ago

“Item showing in stock, placed my order on line. Requested price match after seeing the same item £12 cheaper with another company and they cancelled my order saying the item was out of stock. Trading standards notified.”

Helpful Report

Posted 3 years ago

“Avoid buying anything from them online. Absolute shambles. 3 weeks after ordering a Rab jacket, still not arrived. Phoned customer services, they told me that they had contacted the store and that the jacket was now out for delivery to me - wrong! Another week and the jacket still hasn’t arrived. Emailed them today, no reply but email from PayPal informing me that I have just been refunded £86. Looks like the company is going under, beware.”

Helpful Report

Posted 3 years ago

“September 9th ordered some Lowa boots to go to the Lake district they never turned up - They was not in stock despite me paying for them and receiving an email to confirm waited 10 days to phone them when they told me absolute JOKE of a Company. " weeks later i see an advert online and look at items for sale so i order a jacket for my wife receive the same email confirmation. HOWEVER they never turned up despite saying it would arrive on Friday- it never turned up phoned them up Monday 18 ONCE AGAIN NOT IN STOCK WHAT A BUNCH OF CLOWNS. If you want to fked around for 2 weeks order from GOOUTDOORS if not DO NOT BUY ANYTHING ONLINE FROM THIS COMPANY absolute amateurs”

Helpful Report

Posted 3 years ago

Go Outdoors is rated 2.0 based on 650 reviews