Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,012 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,012 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 5 star review on 24th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought my insurance through the go compare sight and followed the quote through all the steps which took me to Payment in which I payed through my card. All good up to then.... but now I tryed to activate my £250. Free Excess following the Email that was sent to me . View quote summary TOYOTA AVENSIS T SPIRIT D-4D 1995cc 31 January 2020 12:22 Cheapest Price: £586.84 Cover Type: Comprehensive Cover Start Date: 31/01/2020 Claims: No previous claims Voluntary Excess: £100 Protected NCB: Yes Additional Drivers: No additional drivers View quote summary TOYOTA AVENSIS T SPIRIT D-4D 1995cc 31 January 2020 12:16 Cheapest Price: £586.84 Cover Type: Comprehensive Cover Start Date: 31/01/2020 Claims: No previous claims Voluntary Excess: £100 Protected NCB: Yes Additional Drivers: No additional drivers View quote summary TOYOTA AVENSIS T SPIRIT D-4D 1995cc 31 January 2020 03:17 Cheapest Price: £586.84 Cover Type: Comprehensive Cover Start Date: 31/01/2020 Claims: No previous claims Voluntary Excess: £100 Protected NCB: Yes Additional Drivers: No additional drivers View quote summary TOYOTA AVENSIS T SPIRIT D-4D 1995cc I clicked on the register policy option. But I cannot redeem My Free Excess.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your review for us. We're sorry to hear you were having an issue, however I've had a look at your account and it appears that your free excess policy has been successfully redeemed. If you do have any further queries, please do not hesitate to reply to this email. We're also available to speak with on the phone Monday - Friday, 9am - 5.30pm. You can reach us on 01633 654019. Many thanks, James GoCompare

Posted 5 years ago

“You recommended one call. One call failed to provide insurance on spot then I pressed buy. they took money and send quote no. quote was alredy given earlier and Ipaid by paipal. then I called them they said they doing checks and 2- 3 daysd. I ve cancveled . they took 50 punds for admin feeds. never use ONE CALL never use GO COMPARE”

Helpful Report

Posted 5 years ago

Hi Tomas, Thanks for leaving your review about us. We're sorry to hear about your experience with One Call. It's important to us that you receive proper service from all our insurance partners. I'll email you directly to find out more information to see if we can help you further. We're also available to speak with on the phone Monday - Friday, 9am - 5.30pm. You can reach us on 01633 654019. Many thanks, James GoCompare

Posted 5 years ago

“Got a cheaper price then u gave me”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. As insurance providers use real-time pricing your quotes may change if you return to buy later. We display messages on our site to advise our customers of this. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Regards, Tom, GoCompare.

Posted 5 years ago

“I have been trying to amend personal details in my account, and for some reason it tells me that my details are the same as someone else, and the problem is that i cannot take out insurance when things like date of birth are wrong, I also asked Autonet for a call back so that I could correct things, but 4 days later NOTHING.”

Helpful Report

Posted 5 years ago

Hi Andy, Thanks for leaving your feedback. We're sorry to hear you have had difficulty obtaining a quote using our website. It seems you have a duplicate profile on your account, please do not worry this is not something to be concerned about. We just need to be advised who the duplicate profile is in order to get it removed. Please can you get in touch by calling us on 01633 654 019 or emailing customerservices@gocompare.com. We look forward to speaking with you. Regards, Tom, GoCompare.

Posted 5 years ago

“I got a car insurance quote. I always pay annually. The quote was £291 and when I tried to pay it went up to £336. The monthly payment worked out £331 and when I checked just to see the payment went up it was the same. £5 cheaper to pay monthly. Total waste of time. I emailed to find out why still waiting on a reply.”

Helpful Report

Posted 5 years ago

Hello Michael, Thanks for getting in touch and leaving your feedback. We’re very sorry the price of your policy had increased when you returned to purchase it. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurer’s prices are based on information about you, such as your age, driving experience and vehicle details. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It’s very likely that your quotes will change if you return to buy later. We hope you will still use us to help you choose the right insurance. If you have any further questions, please give us a call on 01633 654 019. We’re open Mon-Fri between 09:00 and 17:30. Thanks, Tom, GoCompare.

Posted 5 years ago

“I am still waiting for call they didn’t call me”

Helpful Report

Posted 5 years ago

Hello Saki, Thanks for leaving a review. We will contact you shortly to discuss any issues you may have had. If you need to contact us in future, you can do so by emailing customerservices@gocompare.com or calling 01633 654 019. We are open Monday to Friday between 09:00 and 17:30. Regards, Dan.

Posted 5 years ago

“Quotes were ridiculous”

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Posted 5 years ago

“I havent rerceved my policey yet.”

Helpful Report

Posted 5 years ago

Hey John, Your policy documents are sent by your insurer directly, not GoCompare.com. I have emailed you further details regarding this. If you have any further queries please email to customerservice@gocompare.com , or by calling us on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. Many thanks, Imelda

Posted 5 years ago

“The price you have sourced is double last years premium what could be worse than that.”

Helpful Report

Posted 5 years ago

Hello Ian, Thanks for taking the time to leave a review. As we are a price comparison service, we have no influence over the prices returned to you by the companies on our panel. These prices are determined by the answers you provide to the questions on our online quote form. If you would like to discuss this further, you can get in touch by emailing customerservices@gocompare.com or calling 01633 654 019 (Mon - Fri, 9am - 5.30pm). Regards, Dan.

Posted 5 years ago

“Getting to the end of the questionnaire to find a message stating it wouldn't be possible to go any further because of a fault on your part. A lot of time and effort went into this application. I was so disgusted I went with the opposition.”

Helpful Report

Posted 5 years ago

Hello Andrena, Thanks for taking the time to leave a review. We are sorry to hear that you have experienced issues whilst using our website. If you would like to discuss this, please get in touch by emailing us at customerservices@gocomapre.com or calling 01633 654 019. We are open Monday to Friday between 09:00 and 17:30. Regards, Dan.

Posted 5 years ago

“Allow me to claim teward”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. You are able to redeem your excess protection cover here: https://mygocompare.gocompare.com/FreeExcessProtectionCover. Please ensure that you are logged into your account. You will then find the 'Free Excess Protection Cover' tab at the top of your account page, which will take you to the redemption page. You need to make sure that the details you enter on this page are accurate and match the quote that you obtained and purchased through us. If you need further assistance, let us know by emailing customerservices@gocompare.com or calling 01633 654 019, Mon - Fri, 9am - 5.30pm. Regards, Dan.

Posted 5 years ago

“Premium was £50 more expensive with same insurer on a different comparison site. Seems like the customer is unwittingly paying for ‘free’ excess cover. In addition your quote reference could not be found by the insurer. Wasted an hour of my time - glad the insurer failed to find the quote as I used an alternative site.”

Helpful Report

Posted 5 years ago

Hi Tim, Thanks for taking the time to leave us a review. As we're a comparison website not an insurer or broker, we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you would like us to look into this further, please call us on 01633 654 019 Mon - Fri 9am - 5pm or email us to customerservice@gocompare.com Many thanks, Imelda

Posted 5 years ago

“Don’t have hedgehog insurance as No 1 they are very bad company as they only do online service and charge a lot to change or update info as I have experienced already.”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We're sorry that you have had this experience following your visit to GoCompare. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Recommended Choices were over £100 more than chosen insurer.”

Helpful Report

Posted 5 years ago

Hi Mel, Thanks for leaving your much appreciated feedback. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Thanks for contacting GoCompare, if you need any further help completing our quote form please do not hesitate to reply to this email. Or you can call me on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. Also, did you know we also offer an online chat service Monday to Friday until 19:00, should you have any quick queries you’d like to ask. Regards. Tom, GoCompare.

Posted 5 years ago

“I went through yourself for van insurance for my other half, hasting direct came up at 271.81 one single payment, or £312.31 which I paid £25.98 1st payment then 11 payment at 26.03 .. which I was happy with, only a few minutes later I had a email through saying my quote was 426.58 a year which didn’t make sense, so I phoned them up which got told after 24 hours later saying it was wrong and they couldn’t insurance my boyfriend van as it was a wrong quote which they said it was wrong figures on there behalf... so am waiting for a refund of 25.31 plus extra as I was on the phone for a while ... not happy !!!!”

Helpful Report

Posted 5 years ago

Hi, We're very sorry to hear this has happened. There could be many reasons as to why the insurer can no longer provide cover for your partner, but we would need more information so that we can look into this further. Please can you email us at customerservices@gocompare.com, or call us on 01633 654 019 Mon - Fri 9am - 5:30pm, so the team can investigate this for you. Thanks, Imelda

Posted 5 years ago

“I did find one code for my car insurance company call udrive they said one code on gocompare and then took deposit money they haven’t give insurance they said we will call you I din’t Get phone call from them I did call 2nt day they said still fined some information I waited after three day’s they said you had accident that’s funny how come this is my first car I don’t drive before in UK I don’t know where they find something like that anyway they offer third party fire and theft which Is more £1000 that I find in go-compare if they can’t offer why they said in go compare I am very disappointed.”

Helpful Report

Posted 5 years ago

Hi Somas, We're sorry to hear that you have had a few problems with the insurer. Insurance companies use a shared database that shows any claims within the last five years, so this may be where they located the claim. We would like to look into this further, could you contact us via email at customerservices@gocompare.com or via phone on 01633 654 019 Mon - Fri 9am - 5:30pm. Many Thanks, Imelda.

Posted 5 years ago

“Tried to book my insurance and kept timing me out”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your much appreciated feedback. We are sorry to hear the website was not performing as it should when you attempting to purchase insurance. We are not aware of any issues that may have caused this error, so if you return to our website and try to login again you should not have any more problems. If the problems continue, please could you let us know the type of device that you are trying to use e.g. a computer or a mobile phone together with the make and model. It would also be helpful to know the operating system you're using and the name of your internet browser. This will help us to investigate this for you. Sometimes internet history can affect the way our website functions, so you could also try clearing your internet history and cache. Regards. Tom, GoCompare.

Posted 5 years ago

“last entry would not let me proceed. have purchased car insurance elsewhere”

Helpful Report

Posted 5 years ago

Hi William, Thanks for leaving your feedback. We're sorry to hear you were not able to complete your quote and ultimately purchase through GoCompare. We hope in the future you keep us in mind and return to GoCompare to obtain quotes in the future. Thanks a lot, Tom. GoCompare.

Posted 5 years ago

“Could not get a true quote because your site says my registration is not valid so it was a waist of my time”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your much appreciated feedback. We are sorry to hear our service was unable to assist you in the search for insurance. For the future, you are able to search for the vehicle via make and model if the website does not recognize the vehicles registration. Hopefully in the future you return to GoCompare.com and can assist you in obtaining a quote successfully. Regards, Tom, Go Compare.

Posted 5 years ago

“While you use company's like Esure I will not use compare the market anymore”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your much appreciated feedback. We are sorry to hear our service was unable to assist you in the search for insurance. Just to make you aware GoCompare and Compare the Market are two separate companies. However, we hope in the future you will use GoCompare again. Regards, Tom, Go Compare.

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,012 reviews