“You seem to be doing a lot to contact people and get them to change their focus. Someone needs to do it, as individuals feel they are banging their heads against the wall and feeling futile in the process.
Like the way I can ring you up and get a reply pretty quickly and that your staff understand what I am trying to say. keep up the good work.
My only grouse is common to all the Electric/gas utilities, why cannot the gas and the electric accounts be grouped together. We tend to have a larger surplus in gas and perhaps in debit to the electricity.
Cheers Marion Sborne”
“Good energy would get a "very good" from me if the billing was clearer and not so frequent.
I get monthly emails for gas and electricity, I don't really have time to read them each month , why don't you make it quarterly?”
“There is not much to report on really except that we didn't even notice the changeover. It was seamless. All the lights, ovens etc work as ever and we have had no blackouts!
There is a bit of an inner glow though, knowing that none of my money is going into fossil fuels.
I will be happy to know that Good Energy sponsor entrepreneurs who are figuring out ways to store energy surpluses using electrolytes. None of that wind should go to waste.”
“I had nothing but poor service and shocking times with previous energy suppliers. In fact, one still owes me £108 but I have heard nothing from them about it. Good Energy have been excellent this last year and I love their personal service, their ethos and their future plans. I recommend this company to everyone. A big thank you.”
“Since swapping to Good Energy, we have begun to help our environment by using 100%renewable energy whilst save ourselves money on our previous energy costs with edf - it's about £8 per month, but that's a good £96 per year so we're more than happy! ???? ???????? the handover was quick and easy, our energy supply had been uninterrupted and all billing is online and by direct debit. Everyone wins with Good Energy!”
“I've been with Good Energy almost since its beginning and chose them primarily because they always supply 100% renewable energy, even though, initially, it cost me a little bit more than standard tariffs. I felt very strongly that it was a small cost to pay to know it was helping me to minimise my impact on the planet. However, over the years, I found many more reasons to stay with Good Energy. Their prices have become increasingly competitive; they voluntarily supported pioneer installations of solar thermal systems like mine with their HotRocs scheme, long before the government got round to the Renewable Heat Incentive; they are a company you can rely on to tell the truth; they take an ethical stance on all their activities; they answer the phone promptly with a real person and they keep me informed! What more could I want? One thing only: that all energy companies acted in the same way!”
“I love the fact that all your electricity comes from renewables. I switched to Good energy when I got PV panels, as I didn't want anyone else to get the energy I would generate.
The communications with Good Energy are really good, lovely phone operators and if I email I always get a reply very quickly either telling me what I want to know or telling me when a reply would be sent.”
“So far I'm happy although I was over charged for my first month's direct debit...also wondering whether I will be better off as my original quote led me to believe?? Happy to be with a company who is dedicated to renewal able and not one of the big 6!!”
“I am very pleased that you are using energy from within Britain. I also find that I am attended to without much delay and your staff are always pleasant ,courteous and helpful ,explaining things in an understandable way .i have told quite a few people about you so I hope that they respond
Sincerely
Margaret Doak”
“Clear communication. Consistent pricing. Very good customer service and a pleasing feeling that I am not dealing with a company that will do ANYTHING for money”
“At the time I switched from Scottish Power I realised that this might be a terrible mistake. Your company did not take control of the transfer process and just sat back waiting to be given meter readings from a third party that just could not get the readings correct. It took about four months to get this sorted out giving a lie to the notion that switching supplier is simple and straightforward. It should have been but Good Energy were useless at resolving the problem. Since then matters have not improved and I find the first level respondents in your Customer Service to be friendly but inept at dealing with enquiries. I have stated that I will have moved away before the end of my first year with you and I intend that to be so.”
“Great that all my electricity is now 100% renewable. Great customer service (give poor old Dane a pay rise for his patience!) only thing which could be improved is to have your phone lines open until 6:30 a couple of nights during the work week, or open at 8am, so I can pay off bits of my bill by debit card. Where I work is out in the sticks and no mobile reception. :)”
“We love Good Energy. every aspect of the service, billing, on line information and switching have been great. It makes me and the rest of my family happy to know that all our domestic energy is renewably sourced. It makes me really smug, when cold callers try to get us to switch, to be able to say that our energy is morally and ethically superior to so called market leaders and frequently better on price too!”
“I've been a Good Energy customer for many years and when I've had reason to contact them they've always answered the phone quickly and sorted my query quickly. Also, my PV solar array is processed through GE and I always get my FiT payments on time, and my installer stated that GE paperwork is the best and easiest he's ever had to complete (I live in Essex.) Unfortunately GE aren't well represented in my area, but all in all I rate GE very highly.
Les P”
