“2 of 4 candles ordered were broken. Contacting company was difficult at best. I would NEVER order from them again. I’ll encourage those considering a purchase to buy a candle in person and not await disappointment from this company when broken candles arrive.”
“Ordered on Dec 8th for guaranteed shipping by Christmas. Got several emails that they were shipping out within 24 hours. Never shipped. Canceled order 2 days before Christmas. Horrible. Don’t advertise something you can’t provide.”
“Order not shipped in timely manner
Response to my request to know why was vague and not helpful
The contact person couldn’t confirm an expected shipping date
Very disappointed. Will not order here again”
“Same as everyone else. Ordered 12/10 and still no tracking as of .12/23/24. I have sent several emails and I get form letters in response. One of the emails said they had gone viral this year and were behind. Change your website information. I just checked and it still says that it ships in 3-5 days. It is 3-5 weeks not days and that info needs to be changed. Terrible customer service. No one cares that you went viral. You can’t handle your business. You have created a lot of damage to your brand. Hire more people or change you shipping information.”
“Goose Creek just barely shipped my order I placed a month ago. These were Christmas gifts that now won’t be here till after the new year. There is no customer service hotline and no email for support contact! Horrible buisness and would not ever attempt to purchase from this company again”
“I ordered candles on December 8th, 2024 and they still have not shipped, however, you have charged my credit card. Very disappointed, especially this time of year.”
“I order numerous candles on December 8th as Christmas gifts and the order didn’t even ship until 12-24-24!
This is ridiculous!!!
Horrible customer service!
I’ll never order again!”
“You didn't make me happy 1st of all , I ordered 2 and a half weeks before Christmas and it's still going to be late, 2. now I have to pivot to something else on the special day. 3. it's shameful you made sure you got paid first but where are my items. 4. tighten up in your shipping department it's poor customer service to take 2+ weeks at the holiday to deliver anything .”
“Ordered Dec 7th , did not get updated with shipping info until submitting a support ticket, product will not arrive until Dec 27 at the earliest. Without a doubt one of the worst decisions I've made is buying anything from this company . Will be charging these back .”
“I ordered candles on December 8 with guaranteed Christmas delivery. They just shipped my order the day before Christmas Eve and won’t arrive till at least December 27. You can’t just call the company and talk to somebody you have to put in an email request and then 24 to 48 hours they email you back worst customer service ever when someone finally emailed me back to compensate for this issue. They gave me a five dollar gift card that won’t even buy one candle that is completely ridiculous and bad customer service so I am going to report them to the Better Business Bureau.”
“I placed a big order through a holiday promotion on dec 8th guaranteed delivery before Christmas. I contacted them on dec 17th because my order hadn't been processed yet. I then contacted them on dec 24th because it had yet to be even processed. Then seconds before they responded to my email about a refund my order miraculously processed and now they are giving me the run around about a refund. I was told my order was too far along now for the refund imagine that... Why would you push the order through 16 days after it was ordered knowing the customer is going yo want a refund? Just a shady business all around...good luck”
“I have ordered from Goose Creek many times and never had an issue until now. I ordered candles that were supposed to be Christmas gifts on December 9th and they have yet to be shipped. I was told they are behind and they appreciate my patience. I understand the Holidays can be busy but this is unacceptable. I now have to rush out and buy gifts to replace the candles.”
“First time ordering and will be my last! Ordered 12/11 and I’ve yet to get a tracking number! All they do is text staying order will be shipped soon! The customer service is below zero! I ordered because my coworker likes candles and i couldn’t do gift exchange for work because i didn’t receive my order yet!”
“Pretty much the same across the board. Terrible company GARENTEED DELIVERY BEFORE CHRISTMAS.
ordered on the 8th nothing . TEMU ships faster. I don't care how busy you are you fly your banner of GARENTEED delivery before christmas then you make sure that you can support your promise.
It's called FALSE ADVERSTISEMENT.
You lured in thousands of customers with a promise to buy from you and delivery before christmas.
I believe you need to pay the shipping and give out a few free candles. It's your fault not your consumers.
GOOSE CREEK CANDLES YOU SHOULD BE ASHAMED.
I WILL MAKE SURE I CIPY AND PASTE THIS EVERYWHERE.”
“ordered on 12/8 over $100 and zero communication from this company. now it is 12/24 and nothing yet. no response to any of my emails. Horrible customer service!!!!!!”
“I’m in the same boat as everyone else in here. I ordered candles that were supposed to be here within 2-5 business days and here we are the day before the holiday and no candles. I ordered mine in 12/11/24. I placed an order for an item from Texas on the same day and it came 4 days after it was ordered.
Thankfully I wasn’t planning on giving the candles away as gifts. I feel for those who paid money who did. What a way to mess peoples plans up and now they have to spend more money on gifts. I could have gotten candles from B&BB by now for the amount of time I’ve been waiting to get my order. I received a text message asking me if I wanted to cancel the order. I’m like “No”, I’m not letting you off that easily and not fulfilling my order! I believe all should receive frees shipping and a candle for this terrible inconvenience.”
“I ordered mine 3 candles on December 14 and absolutely nothing!! You can’t even email them and you can’t do the form the provide because of the stupid captcha!! Highly disappointed!!”
