“Same as everyone else! Placed and order at the beginning of December and it still hasn't shipped. Christmas will be over by the time I get my Christmas candles. I have ordered from Temu in China and received it and my candles still have not even been packed or shipped. No answer from customer service either.”
“Order $70 worth of merchandise 3 weeks ago and now it’s as if I’ve been dooped. No working email, phone number or any other way of contacting them. I paid through PayPal so I WILL get my money back. Avoid this scammer company at all costs!!!”
“Still nothing. I emailed nothing back. Ordered on 12/6. Happening to so many per Facebook. I ordered direct through website instead of through FB. Either they got overwhelmed with orders and could not keep up Im not sure. Just a reply email would work. They were gifts so very disappointing 5 candles 2 soaps Grrr.”
“I ordered candles on December 6 have not received an email or text message concerning my order. I plan on going to my bank tomorrow to file a dispute charge.”
“Bad customer service no response what's so ever...I have an order out there of almost $300 and nothing .....no updates no response....no candles...no nothing...but they got my money going on 2 weeks I have nothing”
“Terrible. I ordered on 12 9, and even the website says AFTER 12-9 may be after christmas. Well I ordered before that cut off.
And still nothing on it being shipped. Emailed them several times with a response from an automated message. I asked for my money back and I doubt I'll see it. If I get this product I'll be returning. This is ridiculous. Mine was suppose to be a christmas gift. Now I'm scrambling trying to come up with the money I paid for that gift to buy it somewhere else. I don't know about everyone else but I'm to broke for them to do this at this time of year”
“Order placed December 7th, nothing yet. Ive emailed them, no response. I'm going to reach out to my stares attorney general, there are way too many complaints about items not being shipped.”
“I have ordered from here several times times love the candles… but I placed an order on December 7 and my order has yet to ship out. No customer service phone number only text and the chat feature is broken. Very disappointed I’m going back to bath and body works !!!”
“I am going through the same thing!!! Ordered 12/6 have heard nothing, no replies to emails, no working phone number! I wish I would have read reviews !!!!! So frustrating. Totally shady when no customer support works .”
“They rip you off I ordered tons of candles about 200& worth they shorted me 9 candles I provided proof bank statements and they have no live people only email chats I told them I was suing them ! They ruined my Xmas gifts to my family after providing proof showed later and they scam and they don’t burn they way they said they get very hit dangerous and even I just emailing chatting they erased my history of ordering which was funny bc I screenshotted every conversation! And bank statements they took money and lied to me over and over gave them the chance to make it right and they either let me on page keep in mind I have proof called bbb and attorney who is going after them ! Not worth it don’t get screwed ! They don’t care can’t even afford humans to talk to you and give fake numbers to you they have no head quarters ! ! Period warning stay away and the news station doing a story on them”
“I wish I would have looked here before I ordered! Same thing. Can’t reach them, no updates, no candles. All my scents were to set a Christmas ambiance. Pointless if they come after Christmas.”
“1) My order was placed 10 days ago, and I still have not received a shipping confirmation. 2) Their customer support page has an 800 number that just plays a recording telling you to go to the website and use the chat or email features. 3) Their online chat feature displays a message that they are unavailable but can be reached by email. They should just state they only provide email support - and by the way, they have 48 hours to reply. I will never shop from them again.”
“I ordered two candles 9 days ago. The website states they will ship within 5-7 days and i have received no updates. After looking at the website i cannot seem to find a way to contact them to cancel the order. I also cant find a phone number.”
“Will never order from them again. Gave them a chance and will not ever buy from them again. Zero customer service and extremely slow service. Please beware and DO NOT buy from them. Very disappointing.”
