“Ordered on the 9th... still have not received my order and they are now giving me the run a round. The website stated any orders placed after the 9th might not be received in time for Christmas. They then removed that information off of the website. I ordered on the 9th and Brooklyn emailed me back and said the problem is I ordered on the 9th. This company gave no apologies.”
“Horrible Horrible customer service. False advertisement by saying shipping in 2-3 days. I ordered 12/8 and it's 12/22 nothing. Getting automated replies when I email them. Has the same message just a different name. SCAM SCAM SCAM SCAM 100 percent SCAM”
“I am very upset. I ordered a bunch of candles to be Christmas presents for my family on Dec 12, I keep checking daily and it still showed processing supposed to be 2-3 day shipping' I sent an email' wheres my order?? They still have it. I may not get it in time to give my Christmas presents to my family and all they offered me was if your not happy we will give a refund. I sent back another email and no response. This is my very 1st time ordering from here, I had heard so many amazing things and now Im out money on my credit card and Its 3 days til Christmas and cant get gifts for my family. NOT HAPPY AT ALL”
“I would say I would never buy from this company ever again .
I thought it would be awsome to buy from a family owned business to help them out.
Liberty Kentucky.
Well placed an order on December 7th and still no update on delivery. Contacted customer support by email.
Get a lame excuse were busy and it's taking g longer to ship.
I said you guaranteed delivery by christmas.
FLASE ADVERTISEMENT!!!!
YOU SHOULD BE ASHAMED OF YOURSERLF GOOSE CREEK.
After seeing all these reviews and being promised delivery before christmas you should be held accountable. Thousands of people are upset and frankly.
If I told my customers you will have it by a certain time I would keep my promise and my guarantee.
Just checked my order and still has not shipped only 2 shipping days left for christmas. Not gonna see my products for christmas. What a shame . Should have never thought we would help a family owned business and stayed with Bath and body. Will never make that mistake again and I am warning others .”
“Placed an order over Dec 7th, 16 days ago (they were supposed to be Christmas gifts). When order was placed website specifically said I would have it before Christmas. Order still hasn’t shipped (now 5 days before Christmas). Called the company and was told a generic “it is our busy time and we are a little delayed in shipping. I can’t tell you when this order will ship”. Should have bought them from BBW. These candles are no better and this time of year basically the same price. So disappointed in this company!! Bad customer service and now I can’t cancel the order or have my candles!!!”
“Worse company ever. They advertised to order before Dec 9th to ensure you get by Christmas. When everyone called them out on they pathetic business ethics, they removed that feom their website. They take your money and refuse to ship your items. It was placed 14 days ago and no shipment as of yet. Temu would have even had your order to you already. I believe this company is a scam. From the other post, there are many of us who feel robbed.”
“Ordered 12/6. Followed up with Ava by email. She was very personable and sent me two emails with updated info. Received today. The candles arrived perfect and smell amazing”
“I ordered a large order on Dec 6 for holiday gifts and still not shipped . Knowing they had a huge “online viral sale “ (is what I was told) they are backed up . Still charged my card and still nothing so very disappointed. Customer service is horrible .”
“Do NOT count on Goose Creek around the holidays!! Their customer service is awful if you are lucky enough to get an email through within 3 days. I placed an order on December 8 and as of December 21 it still hasn’t shipped. Took me several tries to get anyone to respond to an email only to be told….I’m so sorry we’re experiencing high volume and basically I was just out of luck. Oh, they did offer to cancel my order numerous times instead of offering to see what they could do to get it pushed through. Please keep in mind. I had spent a tremendous amount of money with them over the last three months!! Never again!! candles online are dime a dozen, and there is nothing special about these!”
“I placed 2 large orders on 12/8/24 for Christmas gifts and as of 12/20/24, no updates on shipping despite my sending two emails and receiving the same generic response as everyone else. I'm starting to think we've all been scammed.”
“If i could give them a negative score I would. They suck. I understand it is the holidays. I literally placed my order on December and it is December 20 and still no update.”
“Ordered 12/1 tried many times to track told it was processing tried canceling twice but could not just got email my order shipping today delivery after Xmas not good. I ordered for as gifts”
“Unlike most I ordered Thanksgiving night. It only took about 10 days to receive my order so that wasn't bad. I absolutely loved the secure packaging. My problem with them is that only 2 of the candles gave off a smell. The Candy Cane kiss only smelled for the first 2 hours and didn't burn right. I tried for about the last week and a half but I finally threw it away a few minutes ago. Just lit the Wonderland and so far nothing. It's in a 10x12 room. So disappointed yet thankful I didn't order for Christmas gifts. Back to B&B works for this customer.”
“Ordered on 12/7…and still no shipping confirmation. I contacted them and they told me that they can’t give me a date for when they will be shipped.
This isn’t a “small business” with 2 people working there. UNACCEPTABLE that a candle order takes a month to receive.”
“I ordered 12/8 and still no shipping. All Chritmas gifts that needed to be handed out on 12/21. That should have been more then enough time. Nothing. Emailed w some bologna excuse about small business going viral, but after reading these reviews, my bad. Very upsetting. Just need my money back and lesson learned.”
