“Ordered since 12/6 they even had guts to charge me expedited process and still they can’t even provide me with a shipping date . I was able to contact them by email and the ridiculous excuse for not being able to fulfill my order as of yet is because I have to understand that their candles have gone viral online …..why don’t they make their way to going viral by providing excellent customer support and actually compromising to their promising 2-3 business day shopping. I have emailed them multiple times to refund me a d they say they can’t refund me at this point yet they don’t even have any idea when it will be shipped. Don’t waste your money they should be banned for false advertisement, and sales they are a scam.”
“Like everyone else. Ordered 12/6 no candles or ship date. Should of went to BBW. Going to bank tomorrow to stop payment and will email company. Yes they were Christmas presents.”
“Same as others. My first and last time ordering. Placed order 12/8. No updates and can’t call. Sent email which was difficult with no response. Very disappointed. Still no product and no update.”
“FIRST and LAST time ordering anything from them. Placed my order on 12/6. No order updates, no way to contact them via email, text or phone like their website suggests.”
“Ordered $100 on 12/10. Not a word. No email, nothing. Have emailed 3 times, finally today they tell me it was too busy and for 10 days, nobody has touched it. I want my money back, I wanted these for gifts, Christmas gifts, not effing Easter.”
“Same as everyone else! Placed and order at the beginning of December and it still hasn't shipped. Christmas will be over by the time I get my Christmas candles. I have ordered from Temu in China and received it and my candles still have not even been packed or shipped. No answer from customer service either.”
“Order $70 worth of merchandise 3 weeks ago and now it’s as if I’ve been dooped. No working email, phone number or any other way of contacting them. I paid through PayPal so I WILL get my money back. Avoid this scammer company at all costs!!!”
“Still nothing. I emailed nothing back. Ordered on 12/6. Happening to so many per Facebook. I ordered direct through website instead of through FB. Either they got overwhelmed with orders and could not keep up Im not sure. Just a reply email would work. They were gifts so very disappointing 5 candles 2 soaps Grrr.”
“I ordered candles on December 6 have not received an email or text message concerning my order. I plan on going to my bank tomorrow to file a dispute charge.”
“Bad customer service no response what's so ever...I have an order out there of almost $300 and nothing .....no updates no response....no candles...no nothing...but they got my money going on 2 weeks I have nothing”
“Terrible. I ordered on 12 9, and even the website says AFTER 12-9 may be after christmas. Well I ordered before that cut off.
And still nothing on it being shipped. Emailed them several times with a response from an automated message. I asked for my money back and I doubt I'll see it. If I get this product I'll be returning. This is ridiculous. Mine was suppose to be a christmas gift. Now I'm scrambling trying to come up with the money I paid for that gift to buy it somewhere else. I don't know about everyone else but I'm to broke for them to do this at this time of year”
“Order placed December 7th, nothing yet. Ive emailed them, no response. I'm going to reach out to my stares attorney general, there are way too many complaints about items not being shipped.”
“I have ordered from here several times times love the candles… but I placed an order on December 7 and my order has yet to ship out. No customer service phone number only text and the chat feature is broken. Very disappointed I’m going back to bath and body works !!!”
“I am going through the same thing!!! Ordered 12/6 have heard nothing, no replies to emails, no working phone number! I wish I would have read reviews !!!!! So frustrating. Totally shady when no customer support works .”
