“Do not use gotogate for any flights.
I called and was told I would get a refund, 30 days later nothing and I asked my bank for a chargeback.
Now gotogate dispute the chargeback saying they told me I would not get a refund, a complete lie from the phone call I originally had.
Disgusting behaviour during covid time.
Avoid gotogate at all costs!”
“NEGATIVE FIVE STARS
I placed an $1100 booking. 20 hours later I called as I needed to cancel. The airline itself has no charge for bookings cancelled within 24 hours, however GOTOGATE has no such policy. After waiting on hold literally for 2 1/2 hours an agent answered. Heavy Indian accent. Not that it matters, but India is unfortunately a huge red flag as it's a hotbed for scams. Anyway the agent said it would cost $750 to cancel the booking, based on their own charges. He said if I could call the airlines and have them add an authorization code on booking to remove cancelation fee (like a waiver), then he would *only* need to charge $71 to cancel the booking.
Now compare this with most airlines and travel agents. Most offer a 100% refund if cancelled within 24 hours.
GOTOGATE is an absolute scam. They are thieves and shame on any airline conducting business with them.”
“Am having an awful experience trying to use the flexible option I spent hundreds of pounds on for the family. You have to use customer services by phone . Yesterday I spent over 90 mins on the phone to customer services and when I got through he said he would sort it out but didn’t after another half an hour - he then said a supervisor would phone - 24 hours later they still haven’t called me ( I fly in 6 days).
I tried to phone today and after 1 hour 50 mins they just cut me off - now have waited 30 mins on hold still no answer.
MY ADVICE WOULD BE TO AVOID THIS COMPANY AS THEIR CUSTOMER SERVICE IS AWFUL”
“This is a total scam. Please, please don't book with them. There is no customer service and you can just spend hours of useless waiting. No refunds, no vouchers, no support at all. This is a criminal organization.”
“My flights of €3,000 were cancelled in April 2020. It is now June 2021 and no refund has been refused. Gotogate do not accept queries or complaints. They say they are guaranteed etc. but refuse to refund what the airline refunded to then which is dishonest. I would not book with them again and advise others not to book with them”
“COMPLETE SCAM - No customer service. Calls take hours to connect. They provide incorrect prices and then charge more later, which happened twice with the same ticket. I am literally scared to cancel reading reviews below. Let me know if anyone have initited action against them in Canada. Would be happy to join the suit and provide further evidence.”
“They are officially a scam, it is urgent to denounce them.
Originally booked a flight with them. The Flight has been cancelled, no problem, gonna ask the refund. NO WAY. It's not regular but let's accept It.
Ok, i go with the discount. After 7-8 months i receive the code.
Fine, i can now book another Flight, using that discount, right? Officially yes, i confirm It.
It took 24hours to elaborate this. After 24 hours they send me an email saying there was an informatic mistake, in reality the Flight costed more so need to pay extra money approximately equally to the cost of the Flight, without discounts.
Ah, forgot It. They send you an email which is saying you have to pay before a deadline which expired earlier than their communication!
This is a complete scam, i'm going to speak with my lawyer and i'm going to destroy this Company thru all social media.
See you soon, Paolo B”
“Terrible experience. Avoid !!!!
In my situation, the airline canceled one of the flights without being able to find an alternative flight, which made the whole journey impossible. gotogate did nothing to help me (hours spent on the phone with no result), but was asking me $ 30 to cancel my flight. I didn't not agree and I intend to take the case to court”
“Hi
Paid them £1542.65 pounds at 14/1/2020 called them countless time and heard a lot lies from there customers service
I have followed the other successful cases and contact European consumers protraction and Skyscanner customer service
They contact them on my behalf and yesterday got refund the cut about £30
I had this dilemma over year and four months
Gotogate
Mytrip
SCAMMERS PLEASE ANY ONE READ THIS DO NOT DEAL WITH THEM”
“Absolute Scam!!!
Rubbish costomer service and systematic scam. I bouht two ticket from same airline to use one to get to third country and second one from third country to my destination. A week before my frist trip they emailed me to inform me about the flight cancelation of first ticket. Then I had no choice to cancel my second ticket, but thet did not allow me. I even paid 16£ for cancelation protection. I called them about 9 times and each time 45minutes on answering machine. Now they said they ask for 35£ for cancelation fea. They ask me for medical letter as well. and after two weeks still waiting for they email.
We live in a jungle with a rubbish government that allow these scumbags suck our bloods.”
“Following on from the other countless reviews. If you book a flight with GTG and have no problems, fine - they are cheap and it's pretty easy.
BUT, like many of you I booked a flight early last year from LGW - Toronto with WestJet. WestJet have no UK office which has made it more complicated, but the crux of it is - I paid £413.55 for my return flight and GTG have only refunded me (which took 10 months), £215.51!!!!
I keep emailing them and they won't give me the rest of my monies.
Have now issued a dispute with VISA.”
“I bought a ticket with Gotogate and once I checked my bank account I realized that I was overcharged of almost 90 euros!!! I immediately tried to cancel the flight but I realized that the whole website is a scam - once you ask for a refund you have to idea if you will ever get one and how much it will be. I wonder how these scammers can still operate.”
“IF AIRLINE CANCELLS THE FLIGHT OR YOU CANCEL THE TICKETS IN BOTH THESE CIRCUMSTANCES YOU WILL NOT GET REFUND, THOUGH AIRLINE HAVE GIVEN THEM OUR REFUND MONEY.
I MYSELF GOING TO CONSUMER COURT FOR DAMAGES, COMPENSATION & NOT GOING TO LEAVE THEM. I MYSELF WENT TO AIRLINE OFFICE, GOT THAT PROOF- WHEN THEY REURRNED MY MONEY TO GOTOGATE, INSPITE OF SHOWING THEM PROOF THEY AREN'T RETURNING MY MONEY
I REQUEST ALL TO GO TO THEIR RESPECTIVE COUNTRY COURTS FOR COMPENSATION”
“Avoid at all cost! Terrible customer service, can not possibly be more rude. I was forced to re-book a flight during pandemic, as I wasn't given the option to have an open ticket, had to pay more than twice the price of the initial flight. This is just robbery. Never had issue with other companies.”
“They are not honest, and don’t help their customers. My refund application is from April 2020 and till now they keep sending automated emails ; telling that the problem is with flight company. Not recommend to book through this agency.”
“I ordered tickets with GoToGate and it was really bad decision. Let me explain you why.
I had a flight: Punta Cana - Madrid - Sofia - Kyiv, of course with different airlines
I added 1 luggage and the next day after the purchase they just sent me an email that my luggage is cancelled “please register with airline”. In my case with 3 airlines, not that fast, yes?)
When I started doing it I noticed that my flight from Madrid to Sofia was rescheduled. I contacted gotogate and you know what? Nothing! They did not reply me for more than a week
Then they replied “if you need to view your options you should call us”
And I called, from Punta Cana with Viber out, spending my money to deal with their problem (because they guarantee your correction”
And you know what? I was waiting for 2 hours to have 0 help! 2 hours, I am seriously. I was redirected 3 times before 1 guy could explain me using normal English language that they will call me when they have options.
And you know what? They never called back!!!!
We bought other tickets on our own, I called then and email and I did not get any help, any options for refund and just nothing!!!!
Never ever again, now I am gathering all info to have an official complaint to them”
“Go to gate stole my money!
I bought tickets for an internal flight a few months ago when the restriction of covid was ending. Now covid restrictions are tightening up and the government strictly defended that we can't go to the region I was going to.
I then asked the company to refund me or give me a credit because even if I still want to go, I now just can't take the flight. They just told me too bad! I don't have access to refund and credit. I want to respect covid restriction, they should too!
Now I paid for a service i can't take and I will never have this service. This is stealing.”
