GotRentalCars.com Reviews

Name: GotRentalCars.com
Rating: 2.20

2.2 Rating 131 Reviews

30 %

of reviewers recommend GotRentalCars.com

Company Reviews

Questions

Metrics

2.2

Based on 131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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GotRentalCars.com 1 star review on 16th August 2024

Nathan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked and paid 2 weeks ago and the day before collecting the car they sent me 2 brief mails saying that the booking was cancelled (no motives) at no extra cost to me!!! Don’t use this company!! They are scammers.”

Helpful Report

Posted 2 years ago

“Extremely poor service and communication. Ryanair changed my flight times. same day just different times. I contacted gotrentalcars.com several times via e-mail to advise of flight time changes - no reply. I tried to phone and left a message - no reply. Ryanair then cancelled the flights so I had to cancel the car hire. I did receive an automated reply confirming cancellation but had to e-mail to chase the full refund which was due. Eventually I received a reply saying it would take 10 days (which is a disgrace in itself as I paid instantly). 10 days pass and still no refund. Therefore I had to go to the lengths of contacting my credit card company who issues the refund immediately without any problems - now that is customer service. I will NEVER deal with gotrentalcars.com again and if you are not aware, then think twice before booking through them.”

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Posted 2 years ago

“Rented a vehicle in the UK via GotRentals and two days later they cancelled my reservation with no reason given. I then tried to contact them without success to get a refund, it has now been sometime therefore l have instructed my credit card company to get involved which meant l had to cancel my credit card. A lot of hassle needless to say l would not use them again.”

Helpful Report

Posted 3 years ago

“Company junk don't really buy from them. do they not even respond by phone or email? I had problems with a vehicle that I rented, I had to change the date and that was not possible, I canceled it out of fear of losing all the value and I still lost half of the value and I can't get in touch with them. they are really bad, i am very sad about all this.”

Helpful Report

Posted 3 years ago

“Do not reserve/rent from this company. We go totally ripped off! Fifteen fraudulent charges on my credit card. My bank was sending us notifications. We arrived in Portugal after a 14 hour flight. Went to pick up our rental car. The agent at (Europcar) tried very hard to get us to upgrade. We told him NO thank you. The car we reserved was not available so he gave us what was available. We returned the car with a full fuel tank as agreed and they added 30 euros on our finally bill saying the fuel tank was not full. And an extra 190.00 euros for a upgrade. We feel the agent took advantage of us because we are seniors and we were very tired. Word of advise - get everything they ask you to sign in your own language Drop off the car rental when they are open Get the finally bill as soon as you return the car GotRentalCars.com is not helping us resolve this problem with Europcar”

Helpful Report

Posted 3 years ago

“The only reason I gave this a 1 star is because I was not given the option to choose 0. I rented a car for 4 days for a trip we were going to take but my fiance had a heart attack the day before we were going to leave. I called to cancel and they told me that because it wasn't within the 24 hour period they will not give us a refund. I can understand ok maybe 1 day but they charged us the entire rental period. This was not our fault. It was a medical emergency and they have the heartless gaul to charge us the entire fee. I will NEVER use this company again. And I would strongly change my reservation if you did or are about to. DON'T DO IT. They will rip you off and not think twice about it.”

Helpful Report

Posted 4 years ago

“Do not book with them. You cannot contact them. They have taken money from my account when they shouldn’t have. We are looking into our options but please do not give them your card details.”

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Posted 4 years ago

“Should have considered their lower review scoring before I made the booking. A temporary booking was provided and then an email followed to say I needed to send scanned copies of my credit card to an email address. Imagine e any company ever thinking this was acceptable! I said this was far too risky and I wanted to cancel with full refund. Never again not at all progressional”

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Posted 4 years ago

“Booked a car in France, at Perpignan airport. No car, no phone being answered, appalling service. They then tried to say it was my fault and their was a phone number for the rental company on the voucher, there was not. Many hours spent on the phone. Intending to take them to court unless they sort it out in the morning. Very dissatisfied”

Helpful Report

Posted 4 years ago

“i was ripped off, i arrived late at bodrum to find no rental company ever having heard of" essence rentals" no one was there and the got rental number was simply dialing out, i rented another car from enterprise. do not use these thiefs plain and simple.”

Helpful Report

Posted 5 years ago

“I rented a convertible through gotrentalcars.com approximately a year ago. I got a confirmation email confirming my reservation with detailed instructions how to get to the rental place when I arrived in my location. Upon arriving I followed the instructions given to me by gotrentalcars.com, but could not find the actual location. After an hour of searching I finally found the place. When I arrived at the rental counter, they told me that they could not give me the convertible car that I reserved because they didn't have the reservation. They gave me an economy car and charged me for it. A few days later I received an email from gotrentalcars.com stating that they would refund my money as I had not used the reservation. Three months later I noticed a charge from them on my statement. I tried contacting thatgotrentalcars.com via phone and email to question the charge to no avail. I could not reach anyone. I called my credit card provider to dispute the charge, and now over six months later they got back to me saying that gotrentalcars.com said that I had taken the car and that it was a valid charge. They claimed that I had been "upgraded", when in fact I paid for a convertible and got an economy car. STAY AWAY FROM THIS COMPANY. IT IS A SCAM”

Helpful Report

Posted 6 years ago

GotRentalCars.com is rated 2.2 based on 131 reviews