Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,060 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The basket itself was great, however the website experience is awful. There are glitches that made it difficult to get through the order system. Also, not being able to remove additional items to a basket once at the confirmation page prior to checkout was annoying. There was also an issue trying to hit space bar when writing the message (it kept wanting me to input a suburb or something?). I am on an iPhone so it’s the mobile site. Lastly, when I tried to mention the issues to the help online at the time, they completely misunderstood me and instead of trying to clarify my question, told me I needed to amend my message by emailing. Not happy, so despite the basket being fantastic I would not order again as the website gave me a lot of grief.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to contact us and we would like to apologise about your recent experience and difficulty you experienced with our website when trying to place your order. Feedback like this helps us to improve our services to our customers and for this, we are very grateful. If you wish to discuss this matter further please don't hesitate to call our office. Kind Regards Rachael Customer Service

Posted 4 years ago

“Usually great but wasn't delivered... still hasn't been. Not your fault - COVID-19 implications i'm sure.”

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Posted 5 years ago

“Delivered on 11th April, when it was booked for delivery on the 9th April. Recipients were happy with the gift but the buyer (me) wad disappointed with the late delivery. It was ordered And delivery date confirmed on the 3rd April”

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Posted 5 years ago

“Ordered 2 separate Easter baskets for delivery yesterday to two separate families. One arrived but not the other. Fingers crossed it will arrive over Easter!”

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Posted 5 years ago

“The basket has not been received by the due date”

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Posted 5 years ago

“Gift basket was delayed, not too impressed with the customer service overall and could have solved the problem with StarTrack if the driver could make a simple phone call clarifying the recipient's address.”

Helpful Report

Posted 5 years ago

“1. Delivered to incorrect address, despite the address label being correct. I received a call from someone 2km away from the delivery address saying that the package was delivered to her address. I had to drive there, pick it up and drop it off at the correct address. 2. Poor presentation. The delivery package looks just like a box of cheap groceries ordered through Catch.com.au and delivered through the post. Not like a nice birthday gift waiting on the doorstep. However, their customer care is great - they offered to ameliorate the delivery issue without me having to ask, and offered to rectify the presentation issue.”

Helpful Report

Posted 5 years ago

Hello Michael Thank you for taking the time to contact us, feedback like this helps us to improve our services to our customers and for this, we are very grateful. Apologies that your gift did not meet your expectations. We would be more than happy to arrange a refund for you although we do require the hamper to be returned back to our warehouse in the same condition it was received. I have looked into this further for you and can see our customer service team have already been in contact with you via email and provided further information regarding the delivery. Unfortunately on this occasion it does appear that the courier has delivered your gift to the incorrect location. We understand this is very disappointing and want to apologise for the inconvenience caused and as a gesture of apology we have refunded your delivery fee and will be lodging a complaint with the courier. If we can help you any further please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 5 years ago

“My mother is still yet to receive the gift that was meant to be delivered on 07/02/2020 for her birthday.”

Helpful Report

Posted 5 years ago

Hello Lucy Thank you so much for reaching out. Sincere apologies that your mum did not receive her gift on the 7th February. I have looked into this further for you and contacted our courier. I was informed due to an incorrect address the gift was being held by the courier .They confirmed your gift has now been collected. Our customer service team have been in contact with you directly via email. Although if you have any further concerns please feel free to contact us. Kind Regards Rachael Customer Service

Posted 5 years ago

“Looked great on the website...delivery fantastic but damaged box and not what is displayed in the box.”

Helpful Report

Posted 5 years ago

“The gourmet basket I ordered has not been received by Sister Amiet. I received a note from the Rose Bay post office to say that the parcel was there. Sister Amiet is 90 years old and has been unable go to the post office. I'm in Brisbane, and have not been able to contact the post office. I'm concerned that the parcel has been returned to you. If so, could you please ensure that my elderly relative receives the basket? Annette Carrigan”

Helpful Report

Posted 5 years ago

Hello Annette Thank you so much for reaching out regarding your delivery. Sincere apologies that your gift was not received by Sister Amiet. I have looked into this further for you and can see that the courier attempted to deliver on the 24/12/19, although due to an unsuccessful delivery this was taken to the Rose Bay Post office for collection. I can confirm that Sister Amiet has collected her gift on the 06/01/20. If we can assist you any further please don't hesitate to contact the office. Kind Regards Rachael Customer Service

Posted 5 years ago

“it still hasnt turned up it was a christmas presant but that didnt happen”

Helpful Report

Posted 5 years ago

Hello Richard Thank you so much for reaching out. I can confirm your gift was delivered on the 24th December as requested. Our customer service team have been in contact with you via email with further information and proof of delivery information. If we can assist you any further please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 5 years ago

“Items not dispatched in a timely manner. I selected delivery for a Friday, item not dispatched until the Monday.”

Helpful Report

Posted 5 years ago

Thank you so much for reaching out. Our customer service team have been in contact with you via email to confirm your gift arrived on your chosen gift delivery date of Friday 20th December. We also sent through a proof of delivery image to confirm your gift had been delivered. If we can assist you with anything else please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 5 years ago

“Ordered 3 Baskets, selected delivery date, 1 item arrived three days late, remaining two still to be delivered - Same location for all three items.”

Helpful Report

Posted 5 years ago

“The hamper was delivered at night or early hours. All the cheese had melted as the insulation was insufficient and was inedible. Given that they have no excuse - it's clearly hot (!)- there was no additional allowance made to cool the package. Disappointed to say the least. Only reason they don't score less is because they delivered on time!”

Helpful Report

Posted 5 years ago

“It wasn't delivered on time. You guys promised to deliver it next day if ordered before 3pm which I did. I also called your office to say how important it was for it to be delivered next day and will only put through the order if you can confirm it will be delivered by Friday. It was NOT delivered on Friday but instead was sent next Monday when all key stake holders had left on leave.”

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Posted 5 years ago

“I am unfortunately very disapointed. I requested the gift be delivered on the 18th December. The gift was left on the doorstep on the 17th December. This is a birthday present and totally spoiled the birthday surprise. 😢”

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Posted 5 years ago

“Order #GB66200 should be delivered on December 23. Hence, I should not be yet asked to rate the performance of Gourmet Basket given that it is not December 23. Hopefully, the basket has not yet been delivered! If the basket has been delivered prematurely, then I'd rate the service as poor as the wrong date of delivery will create a range of problems for both the recipients and the gift givers.”

Helpful Report

Posted 5 years ago

“Gift was delivered 2 days before requested date. Gift card requested was missing message”

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Posted 5 years ago

“The delivery to Surry Hills did not arrive as it should have today (they were there to 6pm) and the one going to Cooma arrived on the wrong day. I specifically wanted it to arrive when all staff were working tomorrow. So I'm not that happy.”

Helpful Report

Posted 5 years ago

“When I received one of the hampers, some of the beers had been broken in transport.”

Helpful Report

Posted 5 years ago

Hello Amanda Thank you for reaching out. Our customer service team were in contact with you regarding the hamper that had been damaged in transit and we arranged for a replacement hamper to be sent out. If we can assist you any further please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 5 years ago

Gourmet Basket is rated 4.6 based on 7,060 reviews