Name: Gousto
Rating: 2.47

“Where do we start! Paneer cheese, a find, I love it, but gusto you managed to ruin a beautiful ingredient. As normal, the instructions were poorly written, the three blind mice would have done better - how difficult can it be to as a normal person to cook the recipe based on the instructions - I tried recipe 2960 awful, its as if an Indian chief, asked his polish mate to get the Turkish guy to cook a meal and there is the car crash. A suggestion or two: look at your competitors and redo you instructions so they work and are easy to follow; set the ingredients out 2 by 3 - most peoples kitchen tops aren't big enough for Noha's 2 x 2; too many little pots of this and that what on earth for; add a small suggestion on how to sex up the meal (lets face it some of your meals are very boring) perhaps a dash of red win on the onions, a sprinkle of sugar to caramelize, you get the idea. Gusto, nice idea, currently, badly executed.”

Helpful Report

Posted 4 years ago

“2 stars: Poor Updated just now Gousto not so Good though So where do I begin ? I started using Gusto meal delivery because my son and daughter-in-law have used it and said it's good with the odd exception. I ordered my first box with no problems and it came in the morning. I liked the menus so I ordered a second delivery for last Monday but before doing so rang them to verbally give them our safe place (as it didnt have 'other' choice within online choices. As we were away for the weekend i ordered 4 days worth for two for mon-thursday. Eventually I received notification that Monday'delivery would be between 5 and 7pm which to be honest surprised me as I didn't realise they delivered that late. So was a bit disappointed as thought 7pm was a bit late considering a lot of people have their dinner before then and considering if you get it at 7pm and then have to unpack the box and to cook a meal. However at 6.40 ish we're still waiting so I gave Gusto a call and was told that it was definitely on its way and the CSR stated they always deliver before 7 p.m. Little did I know at that time that it was yodel handling the delivery. So around 7:05 it hadn't arrived so I rang Gousto again and was told its definitely on its way but told by the CSR he would check. He repeated it was on its way but that there was a bit of a problem (not given specifics) but that it wasnt far away) Then I saw a text stating delivery is delayed to between 7 and 8:30. By 7.45pm no sign and we had decided we could not wait any longer especially as I'm diabetic and was starting to realise i needed to eat so we had some toast. We felt we had been really let down and misled because firstly we hadn't been shopping cos we've been away and secondly the only food to make a substantial with was in the freezer frozen. We called Gousto phone again but lines were closed . A little while after 8pm a guy turned up dropped the box at our front door (which opens onto a park) as we could see him from the window plus the dog was going mad) and just walked away and so we called him back bu and we asked him why are you so late delivering our box. To which he replied "I have too many deliveries and too many homes to deliver to it is not possible to do it. He was clearly fed up. My partner said 'you can't expect everyone wanting to start cooking this time of night to which the guy replied. if you don't like i will take the box away and with that and us in utter shock he picked up the box and walked away. I went on to the gousto app and was upset to find my subscription had been suspended. But worse still, on the Yodel tracker it stated Driver tried to deliver your parcel but it was refused at the door. Then later about 10pm it stated parcel has been returned to sender please contact them. And then it's 6 oclock the next day it's stated due to the contents /condition of the parcel we're unable to deliver it. please contact sender. So Tues morning I rang Gousto stating i wanted to make a complaint and if possible would like to speak to a supervisor or manager. However I was told by the CsR she would take the details of the complaint and it would be passed on to a manager who would ring me back within 48hrs. Surprisingly I was then sent an email asking for feedback on my delivery and after the true comments I put, naively made me feel hopeful that I would get a call sooner rather than later, I told them that I expected a refund which to be fair has happened but it's now Friday, I've received no call back. So from Tuesday morning to Friday its much more than 48 hours so around mid day Friday I rang Gousto again only to be told I had to wait 48 hours again before somebody could ring me and i tried to explain i lodged a complaint on tue morning so why should i have to go back to the beginning. said I'm not waiting again when nobody has rang me from the time of my original complaint on Tuesday morning. Are they even open weekends ? and i doubt they would ring on Sunday but I told CSR I was not prepared to wait 48 hours yet again. I feel i have given Gousto enough chances to explain and apologise for what has happened. I remember that when I first look that the delivery information it did state something like 230 stops and at one point I was 119 and when I looked later in the day showed 12 but seemed to be stuck on this for ages and then 9 and then when I looked again I was 2nd. I'm asking myself does that really mean this guy had over 200 deliveries to make! if so surely that can't be right. According to the screen box arrived at my local depot in Reading at 7.05am. At 10.33 it stated it was with a driver for delivery between 5 p.m and 7p.m So I keep asking myself if the number of deliveries are what is stated and the time scale is what is stated 7 till 7 but then the driver has to work over that time because its too many boxes for the time allocated then who is monitoring this? Gousto or Yodel and is the duty of care to these drivers sufficient.”

Helpful Report

Posted 4 years ago

Thank you for your review. We’re sorry to hear about this and want to help. If you can please send us additional details. The best way is to click ‘Get in touch’ on Gousto.co.uk/Help. We’ll do our best to try and make things right. We’re sorry this happened, and thank you again for bringing it to our attention. Best wishes, The Gousto Team

Posted 4 years ago

“I ordered gusto wasn’t overly impressed I wanted to compare it to hello fresh The meals weren’t as tasty. I found it hard to find much I liked and when I did receive the recipes the produce wasn’t great, for instance once I had a recipe that required 1 clove of garlic and I got the smallest piece of shrivels garlic, hello fresh give you the bulb!! I wasn’t feeling that happy with the recipes they lacked in flavour compared to hello fresh in my opinion and to top it off I’ve had my hours cut at work so money is tight so I paused my subscription until my hours on increase in a few weeks I cancelled on 13/10 then last night I get a text telling me my box is on its way!! I check my bank and surely enough I’m over drawn and they sent me a box I didn’t want, they admit I cancelled but previous to my cancellation I’d ordered a box so I have to have it it seems despite cancelling the box 2 weeks ago!! This also happened to a friend of mine she cancelled then still received a box On pausing your subscription the app tells you ‘ you will receive no more boxes’ Stay away they must make a fortune doing this to people meanwhile I’m in my overdraft with a box of food not wanted as I did a shop at Lidl yesterday, what a waste!”

Helpful Report

Posted 4 years ago

Thank you for your review. We’re sorry to hear about this and want to help. If you can please send us additional details. The best way is to click ‘Get in touch’ on Gousto.co.uk/Help. We’ll do our best to try and make things right. We’ve sorry-this happened, and thank you again for bringing it to our attention. Best wishes, The Gousto Team - Kai

Posted 4 years ago

“The menus, ingredients, and instructions are excellent, but in these times a principal reason for using Gousto is that it avoids the risks associated with shopping, particularly if one is sheltering. If the main ingredient, such as the meat, is missing and one has to go out and buy it, which has happened twice in a few weeks, the point of Gousto is largely lost. The compensation of £1.60 is totally beside the point.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share your feedback Sheida! We are so sorry to hear about this and we would like to review this matter for you. If you could get in touch with us via the 'Help Centre', we will be able to take a further look. The Gousto Team - Kai

Posted 4 years ago

“Disappointing. They make sure to get it right for first 2 boxes, downhill after that. Food gone bad before expiry date, specially the meat products, veg weltered after a couple of days (even in fridge), always missing something from several recipes, waste of time. All I got from support (who are nice at least) are apologies. “this is not a persistent issue..” I can read from a script too. Anyway, rather spend 5 minutes and go to local supermarket myself, loads of free recipes online.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share your experience with us, we are so sorry to hear that these issues have been occurring for you and we would like to help you resolve this. If you could get in touch with us through the 'Help Centre' we will then able to take a further look. The Gousto Team - Kai

Posted 4 years ago

“Disappointing. They make sure to get it right for first 2 boxes, downhill after that. Food gone bad before expiry date, specially the meat products, veg weltered after a couple of days (even in fridge), always missing something from several recipes, waste of time. All I got from support (who are nice at least) are apologies. “this is not a persistent issue..” I can read from a script too. Anyway, rather spend 5 minutes and go to local supermarket myself, loads of free recipes online.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share your experience with us, we are so sorry to hear that these issues have been occurring for you and we would like to help you resolve this. If you could get in touch with us through the 'Help Centre' we will then able to take a further look. The Gousto Team - Kai

Posted 4 years ago

“We love gousto. Tasty meals and no waste with all ingredients supplied. Great value for money”

Gousto 5 star review on 20th October 2020

Helpful Report

Posted 4 years ago

Thank you for sharing this with us Susan! All of the meals look so filling and yummy. We hope you enjoyed them! The Gousto Team - Kai

Posted 4 years ago

“Customer Service is awful (Adam) and they don't bother to get back to you.”

Helpful Report

Posted 4 years ago

Hi Deb, So sorry to hear that you have had a poor experience with our customer care team. If you could get in touch with us with some further information, we will be able to investigate this further! The Gousto Team - Kai

Posted 4 years ago

“Ingredients were not fresh and mouldy. Was told I would. get £5 refund in my bank account but never received. Shocking customer service.”

Helpful Report

Posted 4 years ago

Hi there, We are really sorry about this! If you could get in touch with us via the help section on our website, we will be able to investigate this further for you. The Gousto Team - Kai

Posted 4 years ago

“The food is mostly nice but the use by dates are stupid and customer service is dreadful. I have always had recommended useby dates within 3-4 days of the delivery which isn't good for 4 meals. When I questioned this I was advised by customer services that the use by dates were just a "guideline" and to use the dates on the meat - nevermind that the veg was going off.”

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Posted 4 years ago

“Gousto is perfect for keeping home recipes fresh and allowing to have restaurant quality meals at home with minimum food waste.”

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Posted 4 years ago

“Great idea and good value for 2 people and sorts the endless question of what to have for tea!”

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Posted 4 years ago

“Great recipes! Superb use of food packaging - very little plastic. Sadly, the portions have changed and for example: with the chicken only half of the portion that was provided is now provided & with teenagers in the house I often need to bulk out the meals. Would also prefer to have some organic meat options. As usual twice as much spice is provided as is needed (well for our household anyway...) Thank you for all your reliable deliveries and super easy to use app.”

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Posted 4 years ago

“I love Gousto. It makes my eating habits so much better. One think I could do with another recipe book. In all seriousness I have never had any issues and the food is always amazing”

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Posted 4 years ago

“Food is decent but the price fluctuates too much, needs to stay at the lower price or it becomes expensive for what you get.”

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Posted 4 years ago

“I am loving my Gousto mealS. They make cooking great dishes easy during the pandemic. All ingredients provided to make delicious nutritious meals.”

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Posted 4 years ago

“Great recipes. Something different every night and so easy to cook as everything is there. It takes the stress out of deciding what to eat!”

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Posted 4 years ago

“Generally a very good range of menu choices. The food lasts for a week at least meaning nearly nothing is thrown away!”

Helpful Report

Posted 4 years ago

Wonderful to hear Gavin! We love to have as much variety for our customers as possible. - The Gousto Team - Kai

Posted 4 years ago

“Menus are great doing joe wicks just now so helps with meal plans. The recipe cards are very simple and easy to follow”

Helpful Report

Posted 4 years ago

Hi Michael, It is wonderful that you love our meals! We hope that you continue to enjoy all of our recipes! - The Gousto Team - Kai

Posted 4 years ago

“So much better than other similar services. Better selection, delivery time slots, no missing/incorrect items and spices etc bagged and labelled.”

Helpful Report

Posted 4 years ago

Hi Stefan, Great to hear that you have enjoyed our service! We hope that you continue to enjoy our service! - The Gousto Team (Kai)

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Gousto Reviews