Gousto Reviews

Name: Gousto
Rating: 2.45

2.5 Rating 723 Reviews

33 %

of reviewers recommend Gousto

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Metrics

2.5

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

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“This company is rapidly declining and failing to deliver standards expected from marketing campaigns”

Helpful Report

Posted 2 years ago

“We've been ordering Gousto for nearly 2 years now...always had great experiences, fresh food, prompt deliveries etc & on the rare occasions an item was missing I spoke to customer service and they solved it straight away with an immediate cover for that whole meal. Unfortunately in the last few months the box, ingredient and customer service has declined terribly! Lots of items missing, vegetables turning up moldy and one time completely infested with flies. So much so that we were unable to eat any of the other fresh food due to contamination...explained this to customer service who on many times offered me only £2 as an apology!! After explaining we couldn't have 4 completed recipes & didn't think this was a sufficient refund they explained to me it would be escalated & someone would get back to me. Almost been a month and have got nowhere & heard nothing. Customer service is now terrible, veg turning up in bad condition all the time. We have had so many meals ruined due to this - finally cancelled our subscription today & now looking for an alternative!”

Helpful Report

Posted 2 years ago

“Enjoyed it to begin with but last box contained rancid gone off chicken thighs. The smell was so bad I almost threw up. Totally put me off very using gousto again.”

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Posted 3 years ago

“Delivery incomplete and only a credit no refund offered. Next box did.not arrive at all!! Poor quality herbs and short dates. Horrendous. Competition is much better more professional.”

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Posted 3 years ago

“Started off well for the first few deliveries and orders. Then over half the meals ordered are missing or changed ingrediants. If you try to complain they shut you down and treat you awful. Refunds forget it, rude yes they are. Chicken is rubbish, plastic containers for everything so cant understand there commitment statements for greener way to shop? DONT USE, terrible company, over charged produce and rude customer service!!!”

Helpful Report

Posted 3 years ago

“We have used now for 6 months and probably had a missing ingredient or issue 3 times and we have 4 meals a week. It’s bought back variety to our meal, the fish and meat are so much nicer than supermarket foods. Disappointed so many reviews negative as it’s made my family so happy!”

Helpful Report

Posted 3 years ago

“Had a look around the site to see what new recipes there were since I last used them.I didn’t check out as decoded it was too pricey without discount.Then received an email to say I’d been charged and money had already left my bank account when I looked.Because it was too close to delivery date they won’t cancel and instead offered me 30% discount of a BOX I DIDNT ORDER IN THE FIRST PLACE.Have now cancelled my account completely and won’t be using them again.”

Helpful Report

Posted 3 years ago

“New customer. Don’t think I would have ordered after seeing these reviews. First recipe item missing . Hopefully the other 3 recipes have all itens. No issues with packaging and items all fresh I’ll see how it goes”

Helpful Report

Posted 3 years ago

“Have used this company for 12 month. Fantastic meals until around 2 months ago when meals started to 'cheapen' with reductions in meat, increases in uneeded vegetables. Then the deliveries became an issue, damaged and missing items, rancid gone off meat, who stacks canned items on top of tomatoes in boxes... Well you get the picture. Complained to Customer service and all you get offered is refunds or reductions. I want a proper service not money back. Anyways I would avoid.”

Helpful Report

Posted 3 years ago

“Ordered three recipes to try this out- a chicken salad (most of salad ingredients were missing), burgers (buns completely missing) and a Sri Lankan chicken curry (chicken was missing). Not a way to encourage me to use them again- I can't make any of the meals.”

Helpful Report

Posted 3 years ago

“Gousto use Hermes ( now called evri) as one of their couriers! Say no more! I ordered 5 times and only received 2 deliveries that came by yodel, the other 3 were Hermes and never arrived. Moving over to hello fresh who do not use Hermes.”

Helpful Report

Posted 3 years ago

“We have had four boxes from gousto so far and everything has been great apart from the chicken. The quality is very poor. It smells terrible when you open the packaging. So we let it breathe and put it on a plate for 15 minutes and then started cutting it and the smell was still terrible. There are alot of chicken dishes we like but we are having to purchase our own chicken which means it far from cost effective. Come on gousto sort it out lots of people are saying the same thing”

Helpful Report

Posted 3 years ago

“Very poor customer service Missing products, mouldy pepper, squashed herbs, an avocado that looked like it had been used as a football and delivered at 9pm Promise to credit account but never do Concept is great idea and makes meals easier if you want to eat at 10pm”

Helpful Report

Posted 3 years ago

“Allegedly ordered a box, they were unable to take payment. I am on holiday and can't take delivery - Gousto refused to cancel even though not due for another few days.”

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Posted 3 years ago

“Like so many others started off good but three times now i have had a problem with there delivery company that they use YODEL 2x they said my box was delivered it wasnt and now i have just been told that my box that is due today wont be here until tomorrow which is no use as I am back to work so off to the shops I go, there customer service is terrible you get no where with them so unfortuntly this was there last chance i will be canceling and going to another food subscription company.”

Helpful Report

Posted 3 years ago

“It started so well! Great food, great recipes for a good few weeks.Then the next box was late arriving. Ok , no biggie. The next week I got an email for the next box saying it couldn't be delivered on the right day. A bit more annoying. Then for the next box I got text on the Sunday saying that the delivery company had the box but by Tuesday it still hadn't arrived. I rang Gousto-they didn't know where is was, but they'd check and email me. Thirty mins later I got an email explaining that they were sorry but they couldn't offer me an NHS discount. I hadn't even ask for a discount. I don't even work for the NHS. I rang the call centre and they said they didn't know where the box was and couldn't guarantee the quality of the ingredients if/when it arrived. Gousto is supposed to be a service to make my life easier, not harder. Sadly, I'm had to cancel my subscription.”

Helpful Report

Posted 3 years ago

“Really liked their meals! I got 60% off too! I’ve cancelled now but if I didn’t hAve such a fussy partner I would definitely continue!”

Helpful Report

Posted 3 years ago

“Very unhappy with customer service we have been charged twice this week and have sent proof with a screenshot of my statement but they have still not refunded money. Received email that made no sense and have had to ring again today and still not sorted .”

Helpful Report

Posted 3 years ago

“The cancellation button clearly doesn’t work, as it was the second time I cancelled and it arrived. Anyway I cancel was cancel my direct debit, now they’re chasing me for a payment. I don’t have time for this kind of nonsense, such an inconvenience”

Helpful Report

Posted 3 years ago

“Box arrived one day late, then was missing most of one of the recipes ingredients. Then i weighed the meat which was more than 10% underweight. The i had to throw away x2 steaks as they were so tough i couldnt even feed them to the dog. Customer service refused to refund for the inedible meal. Then they have the cheek to charge me x2 amounts on my credit card for orders i have no made. Its criminal. Stay away from guosto they used to be good but now its completely scandalous.”

Helpful Report

Posted 3 years ago

Gousto is rated 2.5 based on 723 reviews