Gousto Reviews

Name: Gousto
Rating: 2.47

2.5 Rating 713 Reviews

33 %

of reviewers recommend Gousto

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2.5

Based on 713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Lee

Vanesa Verna

Gousto 1 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab service, delivery on time and packaged well. Amazing recipes. No waste. Inspiring me with confidence with my cooking. Love it!!! My next purchase is a folder for the recipes!!”

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Posted 3 years ago

Hi Lorna, Thanks so much for the glowing review it really means a lot to hear how much our customers are enjoying the recipes and service we provide. Happy cooking! Best wishes, Jodie - The Gousto Team.

Posted 3 years ago

“Lovely quality ingredients, loads to choose from, easy to follow recipes and every meal so far has tasted unbelievable! The app is really user friendly and easy to use. Really pleased with Gousto so far!”

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Posted 3 years ago

“On the whole I have enjoyed the recipes I have tried so far although there have been a couple which I was a little disappointed with and wouldn’t order again.”

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Posted 3 years ago

“Food is delicious, and recipes easy to follow. I love Gousto as was sick of having the same meals everyday. We are eating better as a family and even my fussy daughter loves the dinners and loves helping me pick the meals.”

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Posted 3 years ago

“Had some good meals but unfortunately 75% of the time ingredients were missing”

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Posted 3 years ago

“Don’t bother!! First time ordering and I was so excited! Email said my box would arrive between 8am & 7pm, when 7pm came but my order had not arrived I called and was told that my box had not left the warehouse! Not ideal as I hadn’t received any update and was left with no food at 7pm at night! The customer service agent told me that she was taking personal responsibility to sort this and compensate me accordingly, I was promised an email that would keep me updated regarding my order: and hopefully it would be here tomorrow! I did not recieve the email so called back and spoke to another agent who was even less help, long weird silences and mumbled communication and put me on hold for 5/10 minutes at a time insisting that I reboot my phone as it was most definitely sent to the correct email; very patronising when I know how to refresh an email! When I insisted this be sorted this evening and that I would not be fobbed off; another agent took over and promised to resolve the issue. This lady obviously knows how to correctly type an email address as her email arrived straight away. All in all spent 1 hour 45 minutes to gousto and I’m still none the wiser about when I will be receiving my food; even though the money has gone from my account! Disgusting service! A big complaint is on its way! No food, young family ...and not coming off the phone at 8.30pm: after 1 hour 40 minutes trying to get assistance! shocking!! If your reading this; try hello fresh!! I hear they have better customer service!”

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Posted 3 years ago

“Pre lockdown, amazing. Now, have multiple errors in each meal per box. No longer missing one item you can replace, missing 50% in the box, customer services refund without bothering to give a monkeys as 100's of people waiting no doubt. 3 year relationship, done.”

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Posted 3 years ago

“Good for the price, good portion sizes, great ingredients and easy to follow recipe's”

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Posted 3 years ago

“Recipes really good only downfall for me 20% of ingredients poor ie wilted coriander half a carrot rotten pepper.so not bad bit not great”

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Posted 3 years ago

“Don't even bother looking at gusto as an option! They start out well but sadly they can not sustain this! My last box had a full recipe missing plus other bits of other recipes missing. I now have to take my hungry 17 month old son out in the snow to the supermarket as we have nothing for his tea thanks to gusto! I'm appalled at their lack of understanding and empathy. When you ring and speak to "customer services" you get told you have their sincerely apologies but that's all they can be bothered to give you. Horrendous customer service and terrible all round service! Try Hello fresh or one other the other box delivery services as they can't be as bad as Gusto.”

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Posted 3 years ago

“I have enjoyed the food but cancelled further orders as I live alone and found this 8 meals too many for me. In the time set. If you ever do single portions I would reconsider thank you”

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Posted 3 years ago

“Changed my life! So easy and flexible. Not stumped for meal ideas or having the meals every other week. Highly recommend”

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Posted 3 years ago

“Terrible first impression! I thought a weekly meal box would be a great way of learning some new recipes and reducing my trips to the supermarket, which seems sensible at the moment. I was going to use Hello Fresh but Gousto had an enticing special offer on the first four boxes. The recipes looked good so I ordered my first box at the weekend and it was due to arrive today. I had an email yesterday saying the box would arrive today between 8am and 7pm. Nothing arrived so I contacted customer services who told me there had been a system factory error, so why they couldn’t have contacted me as soon as the error occurred I don’t know. I’ve been issued a refund on the box as it apparently won’t now be delivered at all. So I’m off for a late night trip to the supermarket to get meals for tonight and the rest of the week. I’ll give them a chance next week but if there are any issues I’ll be cancelling my subscription and move to Hello Fresh!”

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Posted 3 years ago

“Been loyal for over 3 years. So disappointing. Ordered 4 recipes but can only cook one as multiple missing ingredients. What has happened? So very sad. Customer service solution - here’s a credit! Can’t eat credit, and options to buy missing ingredients currently limited. Will think seriously about continuing. Are you overwhelmed by demand or just plain greedy and now no longer have any care for quality, service or your loyal customers?”

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Posted 3 years ago

“Been with them for 5 years, used to be really good but now their service has gone downhill. Boxes dont arrive, ingredients missing or wrong and customer service no longer great like it used to be. I'm glad I left.”

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Posted 3 years ago

“Great recipes, good quality ingredients, easy cooking, big portions. All the above is amazing. For roughly one year the Mondays (our gousto delivery day) have been something we waited for excitedly. As of late, however, Mondays became more of a dreadful experience, never knowing if you will receive all the ingredients you paid for and whether you'll be able to cook all the meals or not. We are strongly considering to swap providers as we are getting tired of paying to be disappointed.”

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Posted 3 years ago

“Boxes fail to arrive. Paid for on a Monday. Notified on a Thursday morning the box is on its way. Then get an email late on Thursday night to say the box is not arriving. Or they don’t even bother to tell you the box isn’t arriving. End up with no food despite paying for it and then need to pay extra expense for a takeaway because the family need to eat. This has happened repeatedly since January. Gousto then take ages to answer the phone; no manger is ever available to offer an explanation or a resolution. They don’t respond to DMs either (I send a message last night at 7.45pm when they emailed me to say my box wasn’t turning up. By 11.30 this morning Gousto hadn’t bothered responding. They have no interest in customer service; their only interest is in taking your money....they’re certainly in touch quick enough to ask for that. But any issue then they’re impossible to contact) Just avoid them. I’ll be changing to a different delivery box now...been a customer since 2018 but I am sick of their incompetence.”

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Posted 3 years ago

“Ordered for the first time, was looking forward to my first box. Couldn't select a time slot for delivery so went for the standard got notification to say was out for delivery contacted to say that I wouldn't be there after 6pm please.could deliver before as it's my works address and no secure place to leave and no neighbours to be told the driver couldn't be contacted I get home 20 minutes later receive a notification your box has been left in a secure place which was at the side of my works under a pallet which when I got to it was soaking wet because it had been raining and we are near a railway so have rats running around so the box went in the bin! Emailed customer services 3 times no response. I appreciate they are busy but frustrating”

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Posted 3 years ago

“We recently returned to ordering with Gousto after a break in late 2020. I have no idea what has gone wrong in the intervening period but the service re: the boxes is now diabolical! Boxes don't arrive on time (I had one box arrive on a date I hadn't placed an order so had double grocery bill for the week!) Every box has missing items or recipe cards. I receive multiple emails saying a recipe has changed or an ingredient changed to find it hasn't. I even receive emails about meals I haven't ordered! Customer services says it's a new warehouse & teething problems but I wouldn't recommend to anyone. We are returning to Hello Fresh...”

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Posted 3 years ago

“Nice food. Quite small portions. Had 3 deliveries so far. The first one was very late. The second delivery was missing items and the third delivery was missing items and arrived late.”

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Posted 3 years ago

Gousto is rated 2.5 based on 713 reviews