“Grandpa greens used to be a place you could get tea & coffee whilst you were walking your dog on the canal, although I appreciate that it’s done well to expand, it clearly has nothing to do with the quality of the coffee or service. Today I simply asked for one decaf Americano with cold milk; what could go wrong? Before we even got to order that particular coffee we had already queued at the new shack for coffee and a tea for 5 minutes only to be told they didn’t serve take away hot drinks there.
We then stood and queued at the original shack when after 5 minutes we were told we couldn’t queue there, we had to walk up the canal through the car park down the hill to queue behind 1 lady. Once it got to our turn the girl was radioed that we could go down to get our two takeaway hot drinks (yes, radioed). Once ordered, the drinks took around 15 minutes to be made. My decaf Americana looked more like a very weak latte with no froth & tasted weak watery & was scolding . I went back and asked the girl, could she do me another as it tasted of water and it was scolding, could you just do me half a cup so there is more flavour. Got my second cup and looked and tasted exactly the same, £2.50 for scolded water. It’s such a shame because it’s beautiful up there. If you’re gonna be charged £2.50 for a brew then at least send your staff on a barista course and research some nice coffee to sell to your loyal customers. And if your going to employ little kids for cheap labour, train them to be polite and teach them some customer service skills. Customer is king remember. Probably won’t return unfortunately as I hate bad service and rubbish coffee. You ruined a lovely little shack cafe.”
“We have been to Grandpa Greens on a few occasions now and was very satisfied with the service and food it’s a lovely place on the Huddersfield canal. I have given three stars as was disappointed this visit as queued in the takeaway line for a sandwich and ice cream at least half an hour in the sunshine, no shade ( water was served free of charge which was a lovely touch) on taking our turn at the order hatch I ordered the sandwiches only to be told if we then wanted ice cream to follow we had to join the long queue again or order the ice cream and watch it melt whilst we waited for our sandwich, ok not good. We cancelled the sandwich order and just went for the ice cream for the grandchildren. Surely once we had waited our turn we could have been given some kind of a pass to say we could now visit the ice-cream window after we had eaten our food I know it’s s one way system and they get very busy but honestly it’s not good customer service.”
“This is one of our families favourite places and we have always had lovely food and the customer service has always been great , but we went on Thurday and bought 2 takeaway coffees,, which were awful , no flavour (americano)very weak and watery , I see you are advertising for Barista, very good idea , sorry for this post , just disappointed”
