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Grass247.co.uk Reviews

1.7 Rating 25 Reviews
16 %
of reviewers recommend Grass247.co.uk

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Grass247.co.uk 5 star review on 4th April 2025
Johnny106
Grass247.co.uk 5 star review on 4th April 2025
Johnny106
Grass247.co.uk 5 star review on 4th April 2025
Johnny106
Grass247.co.uk 5 star review on 4th April 2025
Johnny106
Grass247.co.uk 5 star review on 4th April 2025
Johnny106
Grass247.co.uk 5 star review on 4th April 2025
Johnny106
Grass247.co.uk 5 star review on 4th April 2025
Johnny106
3
Anonymous
Anonymous  // 01/01/2019
Awful customer service when complained about my delivery. My grass weighed around 80kg, the delivery man couldn't lift it out of the van so told me to help him or he couldn't drop off my grass. I'm not strong and only 5ft and had a c-section a year a go so shouldn't really lift heavy items. He insisted I help. I helped and fell, hurting my back, and this was only to take it out of the van to the from of my house. I complained and was told someone should be there to help. I'm sure health and safety, you can't expect someone to carry heavy items. The phoned and complained the adviser dismissed my complaint. I then complained to the manager who made lots of excuses to avoid my complaint. They are happy to take your money but not deal with you after. Avoid this company!
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Posted 2 years ago
We have waited 3 weeks for delivery. All their fault: admin error, not enough in stock, etc. Still not arrived. No communication. Not able to use phone lines. Fuming!
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Posted 3 years ago
Avoid at all cost! We purchased the 3rd most expensive grass they offer. Thinking we invested in something great, what arrived is a product of shocking quality with a huge line right across the grass. We can only imagine what their cheaper grasses must look like! Requests to either refund our money or send a new role have been with the seller / manufacturer for a whole two weeks now with no solution in sight; we're continuously asked to wait for a decision. During a time where people really only get to enjoy their own garden as we're bound to our homes this is absolutely unacceptable! It shouldn't take two weeks to make a decision on something that quite clearly and visibly is a manufacturing fault.
Grass247.co.uk 1 star review on 21st March 2021 Grass247.co.uk 1 star review on 21st March 2021 Grass247.co.uk 1 star review on 21st March 2021
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Posted 4 years ago
Completely useless service and rude customer service. Only ordered because I was told I’d receive a specific delivery date due to the large order I was placing and delivery would be direct by this company, only to receive an email stating completely different and no delivered date. Called to resolve and the lady was rude, talked over me constantly shouting down the phone. No effort to resolve anything just kept repeating the same “can’t do anyhting etc etc” just disgusting, when I requested a refund I was then told it a story of how long it would take to refund the funds waiting for the courier etc etc, just nonsense, awful company,
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Posted 4 years ago
Easy to order product online. Grass looks grey. Discount codes found directly on website. Grass looks good. Pegs to install weren't great - as soon as hit will hammer green colour disappeared and metal visable
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Posted 4 years ago
Grass247.co.uk is rated 1.7 based on 25 reviews