“Avoid at all cost! We purchased the 3rd most expensive grass they offer. Thinking we invested in something great, what arrived is a product of shocking quality with a huge line right across the grass. We can only imagine what their cheaper grasses must look like! Requests to either refund our money or send a new role have been with the seller / manufacturer for a whole two weeks now with no solution in sight; we're continuously asked to wait for a decision. During a time where people really only get to enjoy their own garden as we're bound to our homes this is absolutely unacceptable! It shouldn't take two weeks to make a decision on something that quite clearly and visibly is a manufacturing fault.”
“Completely useless service and rude customer service.
Only ordered because I was told I’d receive a specific delivery date due to the large order I was placing and delivery would be direct by this company, only to receive an email stating completely different and no delivered date. Called to resolve and the lady was rude, talked over me constantly shouting down the phone. No effort to resolve anything just kept repeating the same “can’t do anyhting etc etc” just disgusting, when I requested a refund I was then told it a story of how long it would take to refund the funds waiting for the courier etc etc, just nonsense, awful company,”
“Easy to order product online. Grass looks grey. Discount codes found directly on website. Grass looks good. Pegs to install weren't great - as soon as hit will hammer green colour disappeared and metal visable”
