Green Motion Reviews

Name: Green Motion
Rating: 2.26

2.3 Rating 896 Reviews

32 %

of reviewers recommend Green Motion

Company Reviews

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Metrics

2.3

Based on 896 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff friendly patient , was busy but pick up and drop off seamless just make sure you have credit card to pay”

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Posted 2 years ago

“It was quick to get the car and it was driven to us. The price was good and the car was good, so everything was good. Thank You”

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Posted 2 years ago

“Picking the car and returning worked very well, very fast and easy for me. I was very pleased. But one annoying thing happened: I signed 8/8 full tank, but then I realized the car was just 7/8 full. My complaint was settled in the way I suggested. I returned the car with the same tank level as I received it, 7/8 full. All in all, despite the little tank problem, I would anytime recommend Green Motion car rentals. Rental at Arlanda Airport, Sweden, EU”

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Posted 2 years ago

“Shame some of the GreenMotion offices have earned such poor reviews. My experience in Bristol was excellent – thoroughly professional service, acceptance of my third-party insurance (bought online while I was booking the car), sensible advice on their own insurance (but no pressure), excellent near-new car, rapid and professional post-processing of the booking. I would certainly use the Bristol office again!”

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Posted 2 years ago

“Great service and friendly helpful lads”

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Posted 2 years ago

“Alles bestens und korrekt. Beim nächsten Mal wieder 👍”

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Posted 2 years ago

“The proced Car rental did not take much time.. the procedure went smoothly. I rented a Nissan Qashqai..but upon delivery they gave me a replacement car (Opel) that was not at the same level and said that they do not have any Qashqai car. Why put an ad for a different car when you don't already have the car . There is no credibility”

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Posted 2 years ago

“We hired in Greece, the office was 20min away from the airport and we waited 30min for the shuttle bus. Got the car for 2weeks and although the car was older than expected, it ran fine. They took a €1100 deposit in case of damage but this was refunded to me immediately after the rental. All in all it was a good experience as we weren’t in any hurry. Very reasonable prices and website easy to navigate”

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Posted 2 years ago

“Rented a car from the Gatwick Airport location on May 13, 2022. Purchased insurance at time of rental online. Upon arrival at their office I had to wait 20 minutes for service as the employees dealt with an irate customer. Finally they started to process my rental at which time they informed me I would have to purchase their insurance at a total cost close to my 11 day rental. When I stated that I already had purchased insurance from Lloyds UK at the time of rental and showed my printed policy they stated that they did not accept 3rd party insurance and that I either purchase theirs or would have a 30,000 Pound security deposit charge on my Credit Card. It was then that the clerk informed me that this was the same issue with the previously irate customer encountered and was the reason for the long delay in service. Knowing I had no credit card with a limit this high I was left with no choice but to purchase their overpriced insurance as they clearly stated to me that if I did not purchase or leave the outrageous security deposit they would not rent a car to me. One month after returning home to Canada I noticed another small ($115) charge from this company on my credit card. 2 weeks later I received a 30 Pound Penalty Charge Notice from Brighton City Council for being in a bus lane. While not disputing the charge I wanted to find out what the extra Green Motion charge was for and was informed that it was an administration fee for the Penalty Charge Notice I had received. Outrageous, the administration fee was double the infraction fee. I would recommend all potential customers stay far away from this company as while they initially appear very cheap you will end up paying double the price you initially thought. Stick with a well known reputable company. Upon further investigation of this company after returning home I am not alone in this feeling as their negative customer experiences recorded online far outweigh the positives. Glad I undertook a very thorough inspection of the damaged car upon rental with numerous photos and video as I dread to think what they would have charged me for damaged upon return. Very deceitful in their practices!!”

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Posted 2 years ago

“I hired a car at Heathrow. They took a £2500 deposit because I had my own insurance, then immediately cashed it! A month later and I still haven't gotten it back. They owe me other money for another issue and it seems I may never see it again. As far as I can tell they do this a regular practice, since there's no way to get human contact with them.”

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Posted 2 years ago

“Easy website to navigate through and convenient pick-up location.”

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Posted 2 years ago

“Was given contradicting information, reserved on priceline was told no further payments due at pick up unless adding a driver. Was convinced to spend 283.44 more to rent the car due to surprise fees.”

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Posted 2 years ago

“I wish I have been provided some customer service, but this was not the case. Other than trying to oversell me on an insurance and trying to convince me I HAVE to buy it, nothing else useful happened during check out. Nobody cared to explain to me London Congestion Zone and related charges. Nobody mentioned I will be assigned 60 pounds administrative fee for every SINGLE penalty, nor how I can avoid the penalties to start with. They did not manage to sell me their insurance, but screwed me over with 3 administrative charges for a 2 days rental - more than 200 pounds that could have beeb easily avoided if the agent behind the desk cared about me and my business. I wish I did not have a positive experience with this company in Miami previously, so I would have avoided them. But I learned an expensive lesson and now I know who to rent from. I just hope others won't be scammed like I was with a reasonable rental rate and outrages administrative fee for something they knew well would happen as I was driving into London and I shared this with the rental agent. In the States we can purchase toll charges in advance, in LHR they did not even mentioned it to me, nor the nice fee they charge when congestion zone charges appear on my "driving record"....”

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Posted 2 years ago

“Fast services both at the counter and office , reasonable price , clean car”

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Posted 2 years ago

“Staff is very pleasant and friendly. Pick up was on time, car return and inspection was smooth. Overall experience was positive.”

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Posted 2 years ago

“Staff very pleasant and helpful. Stayed after 7.00PM since fight time was changed. I would expect an airport car hire firm to have longer opening hours. Forget about the bus from the terminal. It only goes every hour. A taxi is required.”

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Posted 2 years ago

“The prefabricated office, in a hotel car park was a joke. But the staff were nice.”

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Posted 2 years ago

“Pleasant and helpful staff. Pick-up and return achieved promptly. The car was exactly as expected and overall renting from Green Motion was a good experience.”

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Posted 2 years ago

“I paid £139 to book a car online for a few days. When I got there, they took 90 minutes to even serve me and when they did they refused to actually give me a car unless I paid for the full premium reduction - this is despite having all the required information, available credit on my credit card etc. There were a lot of people in front of me having similar issues that I thought were just being unreasonable, but it turns out these guys are just crooks. I declined paying the extra insurance (an extra 300gbp) and they didn't give me the car and refused to refund my booking fee. They straight up stole my money and left me and my pregnant wife abandoned. I wish this was an exaggeration. Don't be tempted by their cheaper booking fees, this company is a scam.”

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Posted 2 years ago

“Hi! I usually rent car from Green motion from Istanbul airport but last time it was expensive and especially insurance, so i am now some hesitated to rent again. Sincerely Elias”

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Posted 2 years ago

Green Motion is rated 2.3 based on 896 reviews