Green Motion Reviews

Name: Green Motion
Rating: 2.26

2.3 Rating 896 Reviews

32 %

of reviewers recommend Green Motion

Company Reviews

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Metrics

2.3

Based on 896 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“I've rented a Green Motion car at Smirne (Izmir) in Turkey August 2023. Reading some negative reviews I discovered that the place to return the car, was not at the International Sabiha airport as written in the voucher, but in a different place not easy to be reached without googlemap instolled in the mobil phone.... This is crazy!!! Thanking this negative feedback I called the Green Motion number and they sent me with Whatsapp the right location and from there bus took us to the airport. What would have happened if I hadn't read it? What if the time available to me was short and I missed the plane?”

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Posted 1 year ago

“Green motion at Bristol airport treated us very badly and their approach to deposits and petrol payments and excess insurance is sly and dishonest …. Perhaps even extortionate. The petrol tank was only half full, the car was brand new…. Except it had a new front section….the tyre pressure was low. There was no discounted cost for the inconvenience of their position outside the airport complex and the only reason I chose them was because they were open later than other car hire companies. Big mistake. Never again.”

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Posted 1 year ago

“We hired a car in Orlando. On collecting the car we were advised we should pay for the toll package of $12.99 a day. We asked why we can't pay for the toll as we get to them and we were advised we would be charged a admin fee of $29 per toll. We were also advised that there are tolls every five miles in Orlando especially around the Disney area. On this advice we paid the toll package for two weeks. In the two weeks we went through two tolls one leaving the airport and the other returning to the airport. There weren't tolls every five miles we were lied to to make is pay for the toll package. We have since complained to be told we paid for it so there is nothing they can do.”

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Posted 1 year ago

“DO NOT RENT A CAR FROM THIS COMPANY!!!!! The pick up at the airport was facilitated by our call to let them know we had arrived despite booking the car through the airline. The driver who picked us was pleasant and helpful and proved to be only good part of the experience, The car was presented with a filthy inside windscreen, only half filled with fuel, The controls still in French language from previous client, which hid the fact that there was insufficient air pressure in the tires. Clients ahead of us had booked an EV but it was not ready and would not take a charge. they were not happy and delayed our reception. The facilities at both pick up and drop of were non existent, no toilets. On return to Heathrow the directions within the hotel car park were very small and misleading. Staff about the car park were even less help. Eventually we were attended by the one member of staff that was pleasant. However on completion of the hire with all checks Ok we asked to speak to the manager about the state of the car and more importantly having been informed there was no provided way to get to the airport (After booking the car through the airline). The manager apologized and I suggested that they drive us to the airport in a company car (15 minutes drive) just as happens in most off airport rentals we have used regularly in Europe. No dice! He offered to drive us to the hotel adjacent to use that hotel's shuttle bus, not indicating at all that we were not entitled to a free ride, nor that the bus suggested only went to terminal 5. We were dumped off and had to make our own way through the airport to Terminal 3 The whole process was a disaster and we will actively advise friends to avoid green motion at all costs.”

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Posted 1 year ago

“They asked for a £1200 deposit on a credit card which I couldn't make as not enough credit so the asked for £50 and £200 deposits which I reluctantly paid only paid me back £50 as they said the £200 was a charge. Fraudulent liars the Speke Airport branch. I have taken action with my bank”

Helpful Report

Posted 1 year ago

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Posted 1 year ago

“It has been over 7 weeks since I returned the vehicle in perfect condition and I am yet to receive my $2500 deposit. We call, we email and either no return or the promise to look into it. How can they get away with stealing money?”

Helpful Report

Posted 1 year ago

“This has been the worst rental experience in my life. I'm 51 years old and have travelled abroad many times. Renting a car is a necessity in some cases and most of my experiences have been pleasant, but Green Motion is the most money hungry company I've encountered. It reminds me of the song "...charge them for the lice extra for the mice, two percent for looking in the mirror twice" song from Les Miserables. The original car rental was $250 for a 3 day compact car rental. At check in we were charged an extra $150 for mandatory insurance at the lowest coverage which included a $1600 credit card "Holding" charge and covered almost nothing. Three days later we returned the car and were charged an additional $250 for a new tire due to "excessive scuffing" on the side of the tire. So the total charge was $650 for a compact car 3-day rental AND a $1600 holding charge which is yet to be reversed after 3 weeks. They also asked for excessive personal information when making the booking (are they selling it to advertisers?). This was the only rental option at the airport when we booked our flights. I assume everyone else was avoiding them like the plague as we will in the future. UPDATE: 12-AUG-2023 I took Green Motion advice and contacted their customer service division. After being on "hold" for over an hour, I finally was connected with a human. They informed me that these were standard charges and corporate policy. They said there is nothing they could do about it since I didn't have photos of the tire prior to renting the car showing the tires condition. Seriously, who does a photo shoot of their car prior to renting a car? AND to add insult to injury I receive the final bill for the tire replacement today which had ADDITIONAL fee for Damager Service Fee AND Loss of Use Fees....so the total tire replacement cost was..... New Tyre Replacement = $250 Damage Service Fee = $50 Loss of Use Fee = $100 I mean....do they really HATE their customers that much??? Never again....never again will I rent anything from Green Motion. I'd rather change airports.”

Helpful Report

Posted 1 year ago

“The business model is actually a total con. Google them and read all the stories of how people were conned out of money, or sometimes even just had the held deposit stolen from their credit cards with false claims of damage to the vehicles. Ended up being told I had to pay an additional fee over over twice the original booking, while letting me know I would have to wait until morning to find another company and even then if any cars are available the short notice means it'll be just as expensive anyway. Felt totally manipulated and robbed. I also witnessed them con two other people while in their offices. One was a young family who probably would have had a harder time adjusting to their plans being ruined after landing at the airport, looked to be getting charged an additional fee of over £1000 pounds to have the rental they already paid for given to them. I wouldn't believe if it I hadn't witnessed it. Never ever use them.”

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Posted 1 year ago

“An hour wait for the rental car van, then aggressive threats to up sell a transponder and insurance, and then the car was filthy.”

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Posted 1 year ago

“Be careful of Manchester Airport branch, I arrived after long flight with my mother in law 80 years old. I arrived and they said your booked car is not available right now (vw passat @ £250 for a week) , the alternative is toyota corolla @ £750 extra or kia @ £ 1000 extra. It was a very hard situation for me. What to do, time is not in my side with a tired elderly woman. My advise, first do not use their serviced. Two, if you are forced and you have the time insist on your booking.”

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Posted 1 year ago

“Green Motion, or the africans of Europe. Bad car, bad atittude, they charge more money, they don't give the right car, if you have problems with the car, they will give younthe worst, not the category that you are paid before. Horror movie!”

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Posted 1 year ago

“1 star it's to much! SCAMMERS! kind of mafia! car problems. change price. horrible and they have the worst attitude! don't rent here!”

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Posted 1 year ago

“Scammers. Don't even think about hiring a car from this company.”

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Posted 1 year ago

“Avoid avoid avoid. Dishonest, unpleasant, and with all sorts of hidden costs. Ended up being far more expensive than a proper car hire company. We ended up with a knackered old banger that ended up costing a fortune. Amazed that companies like this still exist.”

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Posted 1 year ago

“I should have googled the company before making the reservation, then I should have known. The rental cost me in the end more than 500€ extra. Only a part of that was refunded by the extra insurance I had booked through booking.com. Read the small print. Make pictures of the car, also of the underside, because they will make up damage that simply is not there. Be aware: the office is not at Luton Airport, but in a nearby hotel. To get there, you need to take a bus. Not a company shuttle or an airport bus, but public transport. Don't return the car outside the opening hours, because they charge you extra if you leave the key earlier. Don't lose time with their pre-registration system, scanning all your documents, because you will have to fill in all documents again at their desk anyway. Better steer away from this louche company.”

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Posted 1 year ago

“Green motion need to improve their level of customer service. I was pushed into leaving a deposit and then promptly told I was insured. Only to find out that they withheld the information that there was an option to actually be insured. And essentially I had minimal cover. Green motion should make a point to train their staff to be more honest in future. I would actually recommend people to avoid this company in favour of a more reputable company such as Europcar Overall this company has cost me 2 days of my holiday. And quite frankly a lot of stress. Not what you need. Please be careful about trusting them.”

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Posted 1 year ago

“******SCAM*******SCAM COMPANY*******SCAM****** When I turned up office was closed, eventually someone came to serve me, but then they refused to hire me a car because I had 3 points on my licence. (33mph in a 30zone) They said it was in one of the pages of their Terms and Conditions, and as I had accepted them and paid in full they will not refund me any money!!! This was 9pm at night, and as I was a woman travelling alone 200miles from home, they just shut the door!!! I had no option to spend hundreds more £££ on a Taxi. TOTAL RIP OFF!!!! *******SCAM******SCAM*******SCAM*******SCAM*******”

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Posted 1 year ago

“I really wish I could give 0 stars. After paying for the upgraded coverage, I got a flat tire. Even though I was told that I was fully covered for all damage, now I get to buy a tire and arrange for the replacement all on my own. Add to that, there's no spare, no repair kit, and no jack. So I am now stranded in Kent and they're not at all interested in helping me. This isn't a rental car company, it's a scam 100% avoid them at all costs. If you're in the fence with dealing with them, let this bee your rational reason why to choose another, real, company.”

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Posted 1 year ago

“Where do I start with this bunch of scamming rogues? Firstly, DO NOT rent a car from these callous thieves! Secondly, check out the Facebook group “Class Action Against Green Motion.” Read about the sort of scams they pull on unsuspecting customers up and down the country. They tell you to check the car over on collection and photograph any damage you can find. They follow you around the car and see if you spot everything. Anything you don’t spot, you WILL be billed for at the end of the rental. I wasn’t happy to begin with when they didn’t have the car that I had originally booked, a large saloon. They made out that I was getting an upgrade and gave me a small “SUV.” It was tiny, luckily the family members I collected from the airport only had small cases and we’d had to go in two cars anyway as there were six of them. When returning the car, the guy checking it skipped over all the damage I’d photographed and went straight to a small ding on the edge of one of the doors. It could hardly be seen with that naked eye but the way he made a big deal out of it you’d think the door had been ripped off. He soon produced a card with stripes printed on it to highlight the damage in the reflection on the paintwork. Even then, it was hardly noticeable. I am 100% sure that the damage did not occur while I was responsible for the car. It couldn’t have even been a third party that caused the damage as the car was never parked in a situation that it could have sustained the alleged damage while in my possession. I contested their findings and things soon got nasty, all the staff reared up on me and I felt quite intimidated. I signed the return form but stated on the form that I did not agree with the damage that they were highlighting. Within a half hour they had charged nearly £900 onto my credit card. I had taken out a third party insurance policy for the excess after I had booked the vehicle and read up on some reviews about them. It was too late to boo another car at that point though, hence the third party insurance. I refuse to claim on the insurance as I know that I was not responsible for the damage and I suspect that they regularly pull this scam with customers. How many times will they charge for that small dent? If I had been responsible, I would have held my hands up and claimed on the third party excess insurance that I had taken out. I have raised a dispute with my credit card company and will go all the way to court if necessary as it is the principle of getting scammed rather than the financial burden that annoys me.”

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Posted 1 year ago

Green Motion is rated 2.3 based on 896 reviews