Green Motion Reviews

Name: Green Motion
Rating: 2.26

2.3 Rating 896 Reviews

32 %

of reviewers recommend Green Motion

Company Reviews

Questions

Metrics

2.3

Based on 896 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Green Motion made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BOOK WITH GREEN MOTION!!!!!!!!!!!!!!! SPEND THE EXTRA MONEY AND GO WITH A BETTER RENTAL COMPANY! Upon our arrival at the airport, we realized that this hire car was located not at the airport, but a $20 cab fair to a random hotel. We waited outside in the cold for an hour to get to the window. Getting the car took a LARGE amount of time. We were not given the car that we booked. We were given an automatic car that cost us $20/per day extra. When we got the car (the only van they had) it was completely smashed up. When we tried to trade it for another car, they informed us they didn't have any vans left. We were basically stuck with it. The van had no satellite navigation and within an hour a check engine light came on. We arrived at our destination, over two hours away and phoned them about the van. We could get NO ONE on the phone. We lost an entire next day of our vacation trying to get someone on the phone or to answer an email. That is their solution, email someone. We had a road side service come and check the van and said it wasn't safe or driveable. Since this company is singularly owned, we couldn't just take it to the closest place, we had to take it all the way back down to London ( pay for the gas of course) and get another van. This van didn't have the scrapes and dents, but it also didn't have central locking. We had to tie the back door hatch with a rope in the back down every time we parked the car. It was absolutely ludicrous. We drove 1500 miles and the thing is, if we'd broken down 10 hours away, we'd still have to have the car towed back down there to get another one. What kind of company operates like this or doesn’t inform their clients that? The complaints department is blatantly ignoring our emails and we're a week out. SPEND THE EXTRA MONEY AND GO WITH ANYONE OTHER THAN GREEN MOTION! It is not worth it to deal with this budget company. Lesson learned and I hope that you can listen to our mistakes and NOT BOOK WITH GREEN MOTION”

Helpful Report

Posted 2 years ago

“I don't normally give feedback to companies, but this time, I cannot stay quiet. I received the most appalling service from Green Motion and want other people to be aware of this and stay away from this company if they don't want to be scammed of money. I booked a car from a third party site, checked in online to speed up the process. Bought the full insurance at the time of booking the car, it costed £50. The documents I was advised to bring with me were the drivers license and ID. I also knew I would need a credit card that is in my name, is valid and has enough funds, which is what I had. On the day of car collection, our plane was delayed by 1 hour. We get there at midnight, tired, we still had about 1 hour drive to the destination. I provided the requested documents at the check in, and the woman tells me my card is expired, it has to be valid for at least 6 months from the pick up date, so I won’t have a car unless I pay €250 for Green Motion full insurance, and €50 deposit. And to do that, I can then use my debit card. I was very surprised by this, because no such requirement was listed on the website where I booked the car from and all the terms and conditions only refer to the name and limit and where there is a mention on "valid", there is no specific term in months. The best thing was, Green Motion T&Cs state that you should refer to the third party T&Cs if you booked through a third party vendor. Anyway I paid that amount, because I needed the car and at midnight, there was no other place to go to to get a different car. That Green Motion representative then tells me how good it was that I provided my flight number, as she would have cancelled my booking altogether because I was late and charged me a late pick up fee, as if it was my fault that the plane was delayed. Finally, I booked a small car, specifically chose a small car, and got a huge one instead. When I asked for a small one, I was laughed at and told they don't do small cars. Probably hoping that I would damage it, so they could collect more money from me. This happened on the 28th June 2022, I formally complained to them on the 1st July. I only received 2 responses, where they did not try to come to any resolution, the last one was on the 18th June. They have stopped acknowledging my requests for the update of my complaint and I am pretty sure they are going to keep the money they scammed off me. Furthermore, they are not part of any association, so you won't be able to take your complaint any further. Everyone who can see this post, please be careful when booking cars online from third party vendors and please stay away from Green Motion as they are not an honest company and will try to scam you as best as they can. When I booked online, I didn't know which company I was booked with until I paid, so if you do get that, cancel immediately. Or best go through another rental company directly.”

Helpful Report

Posted 2 years ago

“The booking was very straightforward and was the best price found.”

Helpful Report

Posted 2 years ago

“Appreciate phone support to answer my questions in tandem with web site ease. Most other companies have only digital contact points.”

Helpful Report

Posted 2 years ago

“This company is terrible!! Beware!! I requested and paid for added insurance and specifically asked if everything was covered, sales person said the only thing I would be responsible for was the $200.00 deductible that was already held on my card. Upon leaving the parking lot TPMS came on, thinking was just adjusting to ambient temperature we just added some air, next day tire was flat. Then my fault I hit the curb damaging other tire. I was mad because it was my fault and I will likely be losing 200.00. When I turned the car in, the lot attendant goes over the car on his knees looking for any damage he can find and that is not an exaggeration. I mention both the flat tire and other tire damage knowing my $200.00 is gone. Then the salesperson inside tells me the insurance does NOT cover tires and glass damage and I am billed $1200.00. Before you rent from here just do a little google search. The third website that comes up https://www.theguardian.com/money/2018/jun/09/green-motion-car-hire-bills This company needs to be run out of business. My goal now is to make them lose more money than they took from me by doing as many bad reviews as I can.”

Helpful Report

Posted 2 years ago

“I used the Bucharest airport branch, the staff were very nice, gave me a free upgrade and helped me deal with a parking ticket.”

Helpful Report

Posted 2 years ago

“Avoid Green Motion at all costs. This company's business model is a scam. Maybe it's because they have very poor economic indicators but maybe it's just because they have such a business model”

Helpful Report

Posted 2 years ago

“Avoid Green Motion at all costs. This company's business model is a scam. They trick customers into claiming responsibility for damage that they are not responsible for. My wife and I traveled to Scotland for our ten year wedding anniversary (her first time to travel internationally) and after long flights we arrived at Green Motion only to be welcomed by the worst scam that I have ever fallen for. As of now we are out nearly $5,000 because of mechanical damage that they tried to pin on us. The car broke down literally 5 minutes within leaving the facility. We never received another car but were left without transportation in a foreign country and $5,000 out of our pocket. It is not worth it. Please spend the money to go with a reputable rental company, I wish I had. Additionally, they refuse to contact me. It took 7 weeks for me to get any information from them, and they refused to give me an invoice or any proof that the driver was at fault. I did finally get some documentation 2 months later after filing a complaint with the parent company, but still no one is willing to admit that they took advantage of me. It is without a doubt a scam. I am currently seeking legal advice on how to hold them accountable.”

Helpful Report

Posted 2 years ago

“The car was in a good state. The staff was friendly and direct to the point. We have not been pestered with suggestions for additional expenses. The bay seat and the booster seat I requested were in good enough state. I don’t rent cars very often, but in 2022 I would expect that all cars have 2 usb charging points. Since you call yourself Green Motion, you should propose electric cars in your roster, big and small (Renault Zoe), especially in the islands, where electric cars make total sense since there aren’t so many km to wander. You could provide charging points in strategic locations, and that’s it.”

Helpful Report

Posted 2 years ago

“The price of the car was great and the staff were friendly. I loved the ability to make a carbon offset contribution (one of my main reasons for using you); however would have liked to be able to make a larger payment for this so would suggest a range of offset payments.”

Helpful Report

Posted 2 years ago

“A word of caution to renters who have children. We specifically chose green motion as we needed car seats for our 2 year and 2 month old. We sent 2 emails to the office to make sure that the seats were available and in adequate state, of which we we assured that there would be no problem as I had read some bad reviews of other rental companies in the UK. When we arrived the process of getting the car was easy enough and staff seemed quite helpful. Then the car seats came out- of which I can only describe as health and safety disaster- they we covered in spore mould and dust, the seat for my 2 month old had no support cushioning and filthy. My wife checked all seats and they were all in the same condition. After refusing to take these seats staff just basically left us to 'get on with it' after spending an hour there a member of staff offered to give us his babies car seat saying that the rental company 'did not care about our situation' While thankful to him we should of have never have been left in this situation. Staff were ill equipped to deal with, when I asked for a name and number of manager in charge I was told I should just leave a review and that nothing could be done for me now. So here is my review- Green motion you left in a state which comprised the safety of my children- disgusting and left my wife in very anxious/ stressed state. I do expect someone to get back to me and I sincerely hope that you do better to take care of children needs in the future.”

Helpful Report

Posted 2 years ago

“Best costumer service”

Helpful Report

Posted 2 years ago

“I collected a clean, very low mileage car exactly as expected and both pick-up plus drop-off were easy, efficient and speedy. My car was only a tiny Fiat 500 but that's what I booked. What I did appreciate was polite, respectful and friendly staff. Additionally, as the hire depot is remote from the airport, I appreciated a rapid bus that dropped me off right at the entrance doors to LTN airport, very late-for-check-in friendly! I'm sure I shall be using you again.”

Helpful Report

Posted 2 years ago

“efficient, van was new and very clean, price was great and as advertised.”

Helpful Report

Posted 2 years ago

“friendly staff at the holiday inn leicester branch. good price. definitely use them again”

Helpful Report

Posted 2 years ago

“The pick up service took a really long time. It seems many international flights come in during the morning so it took over 90 minutes causing us to miss our reservation at Blue Lagoon. BL let us in anyway, fortunately, as I called to advise them. There was no one there in the afternoon when we returned the car so it was fast and easy. Pricing was good. We loved being able to drive a manual transmission again! The car worked great.”

Helpful Report

Posted 2 years ago

“Fast pick up rental service, upgraded car, helpful people at the counter, good rental prize. That was my first experience with this company and I’m very satisfied with their service.”

Helpful Report

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

“After my first experience with the Green Motion, I found that their business is build in an unfair and impudent manner. This is the only car enterprise which is trying to rip off their clients on anything possible. I was late for 1 hour and 30 minutes for my car collection and when I arrived, the counter staff told me that I have to pay additional €40 because they gave away my car to someone else. I mean I could understand if it actually was the case but I saw may similar cars to the one I booked were standing in the parking slot. Clearly he was lying to me and adhering to the Terms and conditions of the company in order to rip off additional €40 from my pocket. The staff was very arrogant and impolite and almost laughing on me when I tried to explain why I was late. I will never recommend Green Motion as their business is build just on trying to get as much money on anything as possible.”

Helpful Report

Posted 2 years ago

“very professional employees, quick and easy car rental. It is very easy to return the car. I recommend this company.”

Helpful Report

Posted 2 years ago

Green Motion is rated 2.3 based on 896 reviews