Login
Start Free Trial Are you a business?? Click Here

Groupon Reviews

2.0 Rating 1,151 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,151 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
Groupon are nothing but scammers I bought a course from their site, the next things I noticed was that they started stealing money from my account without any transaction with them. Groupon you are nothing but scammers, thieves, evil peoples.
Helpful Report
Posted 4 years ago
I purchased a large size male shirt for my husband after taking his measurements and using the Groupon sizing chart. I am a size 8 female and the shirt fits me! The shirt is equivalent to a size 8 female size. The shirt is made in China and I cannot get a refund from Groupon. Very poor customer service from people based overseas and poor quality products (once again from overseas).
Helpful Report
Posted 4 years ago
The absolute worst company to work with from a business perspective- they took 1/2 of any money that came in on my campaign (that I agreed to) BUT, then turned around and false reported my income to the IRS 3 years later and now they (IRS) are coming after me for money Groupon made off my campaign! 2017 my campaign made over $40,000 and I was paid slightly over $15,000 and got hit with a tax bill and owe taxes on the 40,000 that equalled about $11,000! I about died! I called them specifically after the end of the year how to claim this as income and was told they won’t 1099 anything over $20,000 they never sent me anything!! But told IRS differently and now I have to redo all my taxes and pay!! I prayNO one ever goes through this - NEVER advertise with this company!!!!
Helpful Report
Posted 4 years ago
restaurant out of buisness Bought a groupon for a restaurant only to learn later it was out of buisness. Groupon does not have any customer service to contact to issue a refund nor to report this fraud.
Helpful Report
Posted 4 years ago
Easy website to use if you are spending money but a nightmare when trying to redeem a gift voucher you have been sent. NEVER WILL USE THIS COMPANY AGAIN. THERE ARE MUCH BETTER OUT THERE. PLEASE AVOID!!!!
Helpful Report
Posted 4 years ago
Very poor customer service. I bought a cinema voucher before the covid pandemic and couldn’t use it because of the restrictions, so asked to extend the expired date but they refused. They didn’t even let You call them and they close their lines.
Helpful Report
Posted 4 years ago
I had bought a paid for a groupon, the vendor would not honor it, I cancelled within the 72 hours, followed their policy, the website would not let me cancel it! I could not get a response from Customer Service by phone or email. I had contacted the vendor and he wasn't paid either, which is why he's not accepting them anymore. I received a letter indicating a credit, but in looking at my account, it's like I have never purchased it at all! I see many others have been scammed and I think we should all get together and file for our monies. Mine is $100, but I really need it, besides the principal of what they are doing!! Nor will my document upload in jpg form !! ??? PS Zero wasn't available
Helpful Report
Posted 4 years ago
You must be very careful when buying on this website, they robbed me, no one responds, they just send you from one website to another and your money is lost, they are thieves
Helpful Report
Posted 4 years ago
Worst experience ever!!!!!!! I joined at a merchant and they completely ripped us off! The communication is shocking and extremely unprofessional. We did hundreds of dollars of services and only received $40. Don’t waist your time or heartache even trying to sort it out. Worst company ever!!!!!!! I would give them a much lower rating if I could.
Helpful Report
Posted 4 years ago
website was not user friendly, no customer service, cannot speak to a live person, long lead times, products were incorrectly and did not perform as listed, returns process is a nightmare. etc......
Helpful Report
Posted 4 years ago
I paid for a coupon, booked my appointment for 24hr after I paid for the coupon only to be sent an email saying I've been refunded! I paid $159.00 money was taken from my account but won't receive my money back from 5 to 10 days!!! Absolute joke! I didn't ask for a refund but was told via chat that an expert will contact in 3days with an answer as to why my coupon was cancelled and why they still have my money!!! NEVER AGAIN WILL I BUY FROM THIS COMPANY!
Groupon 1 star review on 30th October 2020
Helpful Report
Posted 4 years ago
Groupon has the worst customer service that i have ever encounter in my whole life! They dont call the customer they want you to email or live chat back and forth to get a refund or exchange! I got dooped by this company or whatever you wanna call it. I advise people just to book or buy somewhere else than this! Will never ever use this again and warn people about it! Save your time and headache!
Helpful Report
Posted 4 years ago
The customer service is non existent. I have been a customer for many years and have become very dissatisfied with them so stopped ordering. Unfortunately I decided to give them another chance but the website crashed while ordering. The items weren't in my account so I reordered...5mims all the items turned up in my account. I contacted customer service immediately and was told I'd get a refund. Next thing I get an email saying I would get groupon credits instead, I sent a reply saying that wasnt acceptable and had no response. I contacted customer service the next morning and was told the items were ALL out for delivery and I could return them for groupon credit once they arrived. How dare you keep my money!! Customer service is a joke!! I will never, ever order anything from you again.
Groupon 1 star review on 22nd October 2020
Helpful Report
Posted 4 years ago
Booked a haircut and colour through groupon - haircut was awful and hairdresser did not comply with social distancing guidelines - contacted groupon to advise this and to refund me as was not happy with it - all they did was give me £10 groupon credit - asked for my complaint to be forwarded to a manager but didn’t even get a response!
Helpful Report
Posted 4 years ago
I bought a Groupon after calling Bike and Kayak to ask if they had an opening for a Groupon deal on a particular day and time. When I attempted to redeem the offer, I got the redemption code and I was unable to use it. When I called Bike and Kayak, they said they only allow a few Groupons to be redeemed on weekends and I should try a weekday. That wouldn't work for working people. I then contacted Groupon to try to return the coupon, but since I had gotten a redemption code, they wouldn't let me return it. The entire fiasco took me hours to work on and I have been fuming about our ruined trip for days.
Helpful Report
Posted 4 years ago
Purchased a voucher for a haircut at the start of August and was informed by the salon that it was not valid - a fact that Groupon had been aware of for months now. Groupon refused to take responsibility for this or offer a refund. Instead I was passed to a new member of the team every time I contacted them, meaning I had to waste time explaining the situation on multiple occasions. After nearly 2 months of back and forth I was offered £3 in 'Groupon bucks' as compensation for the trouble. I eventually had to accept that I couldn't waste any more time or effort arguing with a company that clearly had no intention or returning the money they stole from me. Disgraceful customer service and a horrible experience, avoid at all costs.
Helpful Report
Posted 4 years ago
Booked to go to shrigley hall in macclesfield weekend spa break was not told by groupon we had to pay extra £49 per person to use the pool our room was dirty lovely views and lovely food but spoilt by state of our room and didn't know extra swimming cost
Helpful Report
Posted 4 years ago
Quality of every single product I ordered in last few months has been absolutely cheap and tacky!! It’s states in all groupon items that they are slashed down in price with huge discounts !!’ False advertising !! The items are not worth the money you pay !! Would not recommend this online shopping whatsoever !!! I’m extremely disappointed !!
Helpful Report
Posted 4 years ago
Groupon was not honored by merchant. Groupon refused a refund. Have to file fraud claim with bank.
Helpful Report
Posted 4 years ago
I wouldn't even give this company one star if I had the choice. I have written a bad review about them previously and now have another. Due to a previous bad experience, I was given £140 in Groupon credits (after they wrongly took my money and would not refund me). I was not informed that my credits would run out within 12 months (which would have been in July 2020) and have now been told that my credits have expired and that I am not entitled to an extension of any kind due to the pandemic. This company are absolute crooks and I strongly advise everyone to steer clear of them. Its nearly impossible to get them on live chat and so many bad reviews!!!! Mine is just another to add to the list.
Helpful Report
Posted 4 years ago
Groupon is rated 2.0 based on 1,151 reviews