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Groupon Reviews

2.0 Rating 1,151 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,151 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
Never a problem with my order
Helpful Report
Posted 7 years ago
You need to review their refund policy..i was unable to use the groupon i bought as i found out i needed hip surgery which meant the groupon would have expired before i had a chance to recuperate. I spoke with customer service at Groupon and they said they would refund and the next day I get an email saying there's no refund!!
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Posted 7 years ago
Excellent deals and great customer service.
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Posted 7 years ago
Many vouchers on offer and they are very good value
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Posted 7 years ago
I ordered two carpets and a soft sheet on the bed Now my child can play on a warm carpet and I sleep on a soft and warm bed Thanks
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Posted 7 years ago
They provide an array of discounts that companies are offering locally . As well as , discounts on items potentially that need to be delivered to my door. Very easy and functional app to use.
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Posted 7 years ago
As a company we have been with groupon for a while now and due to being ripped off entirely AND relocating we can not provide the services we sell. WELL we have been trying to get in touch with them for almost 2 weeks via email and phone calls and they are ignoring us. We have left so many voicemails to IAN B (our representative) and even requested to speak to his supervisor with no response. This is ridiculous! Starting November 1st we can not take the groupons any longer and a lot of people will be upset. DO NOT USE GROUPON FOR YOUR BUSINESS! I already know that they will not refund all those people who purchase the groupons, and I hope they lose a lot of business from it. STAY AWAY FROM THEM!
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Posted 7 years ago
They need a serius customer service training.Very bad customer service. Very rude people which never have a chance to esplain my side of view. The guy has a very bad attitude. I have requested to talk to his manager and He refused to do it. He was taking on top of me taking which He never listen to my saying. I dont recomend this service to any one of the customer service is so baddly done. The head office should look at it seriusly.
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Posted 7 years ago
Groupon has only customer service on the web... I want to ask about failure to show and refund issues & though a phone number shows on a search it directs you to the website. The website is a mess & good luck to find what assistance you need. I tried to contact them on their site with live support chat & waited over twenty minutes before I hung up. There are still those who would rather use the phone & not be pushed into live chat... & the live chat seems to be another way for them to avoid dealing with their customers.
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Posted 7 years ago
If there's one thing I really dislike it's deals that are not straight forward! I mean if you're offering 30% off excluding additional charges, just state it as that! Why put "up to 45% off" when upon calculating the entire purchase it costs almost the exact price the merchant is offering?!!! Please try to be straight forward so people know and can anticipate exactly what they are about to pay for and either back out or continue! I know it's a marketing gimmick to showcase a deal with this kind of play on words to attract sales, but it's needless and stupid as you seem to have a very large customer base that you cannot even handle directly anymore (hence the silly auto response customer care). Don't let greed keep you from getting that 100% review please!!!
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Posted 7 years ago
They need customer service training! No one to help you. Will not use again.
Helpful Report
Posted 7 years ago
I was very happy to find groupon, brilliant looking products for a great price... haha. I’ve just moved into my first apartment and ordered a bed, TV stand and Sofa from groupon. First comes the bed The partner and I go to unpack and built it, open the box to find the back wood of the head board split... we think okey it’s on the back, that’s livable. We take out the rest to find holes on the fabric of the other pieces as well as marks on the corners where it looks like it’s been dragged on the warehouse floor. Not happy but we continue as we discussing if we should return or not. We put the side parts in place, then notice it’s not straight st all The thick metal side pieces of the bed frame or bent. I’d go as far to say that it was twisted. So we weren’t able to put the bed together. We contacted the merchant via email and got a response back fairly quickly, around 11pm the next evening. (Slightly odd hour though) They asked for photographic proof, offered their apologies, telling us they take damage very seriously and this is a rare issue. Oh really? A few days later my TV stand arrives Chipped, scuffed, holes on the instruction manual, split back board (again) but worst of all no screws.... again I’m not able to put the product I ordered together. we got delivered two packs of wooden rods instead of 1 rods and 1 screw pack. As the delivery came early in the morning, we contacted the merchant imminently via Live chat. Telling them about the damage but most importantly the missing screws. They looked into it and came back with two options, 19 Groupon Credits or a Return and Full Refund. I asked if I could just have the screws that they forgot to include but they “don’t do that” “19 pounds should be enough to go get screws from your local retailer” Which I pointed out to him he wasn’t offering me £19, he offered me 19 Groupon Credits. Very deceiving. I said I’d accept a £19 refund to go and but them (knowing they wouldn’t) but of course it’s their company credits not pounds. 😏 Credits wouldn’t work for me as I don’t want to use their their company again! it’s damaged and I’d have to pay more because of their mistake that they “don’t” fix? Even if groupon did sell screws, I’d have to wait for them to be delivered and I’m not about to order screws from groupon after the experience I’ve just had, they'd probably arrive broken like their furniture. Also worth noting he didn’t care much about the damage of the product. So we won’t an email with photos of proof, and now we wait. Although I’ve been pleased with the fairly speedy responses from their live chat operatives, I’ve not been pleased with what they are able to offer or after I’ve sent information through, I’m not getting correspondence or updates afterwards. No response after I’ve requested a refund... I’m still waiting on the sofa which is arriving tomorrow morning between 7-10 as they called up to let me know today. Which is fine, I’m happy they let me know. I do wish they’d give a specific delivery date when ordering though, as it’s furnature and can’t exactly be left behind he wheely bins. I think the company takes bad care of their products in general it seems, as all the ones I’ve received have been damaged and I see here a lot of complaints and even allegations that they sell faulty returns. Intentional or not I think they need to own that a large number of the products are faulty and it’s not a “rare” issue. Now I have to wait for the refund to be investigated, accepted and processed before I can get my money back and order a new bed, tv stand and most likely, sofa too. I took a risk that I thought was worth it and I’ve found it really wasn’t. I wouldn’t recommend it to people but if they wanted to try there is always the refund, just takes a lot of time. Looking forward to see how they are going to handle all this
Helpful Report
Posted 7 years ago
The interface is really good . The layout n communication is very good to .. they make every step super easy an are friendly when dealing with problems over the phone or online chat
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Posted 7 years ago
Bargains, bargains bargains
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Posted 7 years ago
Quick delivery time
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Posted 7 years ago
Order some trainer shoes,good quality exactly as described,a very good shopping experience
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Posted 7 years ago
the worst customer service I have ever deal with... lack of commitment Lack of and proactive communication Lack of. Transparency Lack of trust... I will invite you to check my recent transactions and the way your team was dealing with it... judge your self And even more check recent customers feedback your customer service doesn't meet the min requirements. Wonder how you will survive
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Posted 7 years ago
The items received have all been good quality
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Posted 7 years ago
Groupon has improved hugely. Fantastic products, really good service. Fast dispatch times.
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Posted 7 years ago
great prices , and super quick delivery, great items
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Posted 7 years ago
Groupon is rated 2.0 based on 1,151 reviews