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Groupon Reviews

2.0 Rating 1,151 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,151 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
In mid June 2017 I purchased a pair of shoes (Harrison Men's Desert Derby shoes) from Groupon for about $40. After wearing them only a few times, the shoe laces started to fray and break and the eyelets started to break out. I can easily replace the laces, but the eyelets breaking made the shoes not wearable. When I contacted Groupon for a replacement due to defect (broken eyelets after three uses must certainly be a defect), I was told they are past the 14 day return period and cannot be returned. No one bothered to listen and realize this was a warranty claim and not just a common return. No one bothered to even contact the manufacturer to see if they would stand behind their quality. After more than 10 emails and involvement of Groupons customer service supervisor, they still stand behind their internal policies rather than stand behind their customers. Groupon does not have control over its manufacturers and will not stand behind their products. Do not buy from them, they are just a little above current day snake oil sales people.
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Posted 7 years ago
Excellent service and kept up to date at all times.
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Posted 7 years ago
Groupon offers me great service with great bargains - it allows me to travel to fantastic hotels for week ends away in different places - at exceptional prices.
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Posted 7 years ago
Always clear on policy and description of goods. Immediate acknowledgement and updates on progress and delivery dates. Quick easy and efficient.
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Posted 7 years ago
Bought a Groupon for a Beauty salon service form my wife on her B'Day on 2nd of Nov and services are modified once arrive. wrong item purchased because lack of information for service ,so i call That beauty salon ask abut service i needed and said if you have group on they are busy but if you dont have groupon you are well come any time. so call Group on back on 6th of nov, ask for refund , which the denied as said you can gift this to someone , how can u gift BikiniWax to some other person. wrong item , there are different items available similar item name which confuse customer , at the end customer buy wrong service , i tried to resolve issue by calling them , they said no refund . totally unsatisfied experience. Previously as well same experience for nail and spa no appointment give to us at end we loose our money because you can not cancel and gropon eat you money. now beauty salon said you pay more if you need another service.
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Posted 7 years ago
Good deals and price on items and good delivery times also you can contact them by phone .
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Posted 7 years ago
Brilliant offer and easy transaction
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Posted 7 years ago
The advisors were useless.they couldn't even find the order I was querying even though I'd sent screen shot 's of everything and emailed it to them. Shocking service
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Posted 7 years ago
They have beauty and hygiene products and in sport direct they do not send me to Spain
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Posted 7 years ago
Very good service and great variety of deals. Customer service very good at dealing with any issues or queries.
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Posted 7 years ago
Even if only one of the lids of the little Tupperware came broken, they gave us back the 20% of the whole price we paid. Amazing customers services
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Posted 7 years ago
Order arrived within time advised although a text to advise of a delivery day if not a time would have been more helpful
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Posted 7 years ago
Easy to use
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Posted 7 years ago
If I could score no stars then I would, Customer service is shocking, I was missing parts for a bed I had ordered and it is very difficult to get this resolved, to make this worse I am currently pregnant and have had to sleep on the floor. This is unacceptable and will be making sure everyone knows.
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Posted 7 years ago
Bought product from Groupons , got scammed. Don’t buy it from. Buy from Amazon , Walmart etc .b’z they Backed their promise .
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Posted 7 years ago
Groupon does not offer the ability to give reviews of their products purchased. Some, unknowingly come from overseas. A size large woman's blazer I purchased came from China and as you can imagine it was more like a US size small. No where on their site could I find an area for reviews of this item in order to stop others from making this mistake. The items was also of very cheap quality...they should be ashamed. To make is worse, Groupon offers no customer service telephone number for issues like quality, etc., but keep offering these vendors a place to sell their goods to unknowing customers....they don't seem to give a hoot!
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Posted 7 years ago
I ordered a T-shirt and and received 2 emails confirming my order I though the email had just been duplicated 3 days later I received 2 packages each contained 1 T-shirt both were identical T-shirts and I had been charged 2 separate transactions, I sent an email explaining the situation the reply said that the attachment had a return pre paid label I could print off which as I don,t have a printer, I then asked if they could pop a label in the post no was the reply I could ask a friend who might be generous with their paper to print me the label or I could go to the library and print it of myself, I have had an operation and going out is out of the question, just sending me a label that they could easily print of would be quicker than having to reply to the emails I have sent RUBBISH customer service. this was only my 2nd order with groupon, how many times have people's orders been duplicated and charged twice this was no fault of my own, I can't remember confirming 2 orders.
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Posted 7 years ago
Just so easy always description as says have never let me down
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Posted 7 years ago
No contact phone number on website for support assistance. terrible terrible policy. Senior management should be ashamed.
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Posted 7 years ago
Goods advertised is value for money and more
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Posted 7 years ago
Groupon is rated 2.0 based on 1,151 reviews