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Groupon Reviews

2.0 Rating 1,151 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,151 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
fantastic website, so many goods to choose from. Ordering was easy and the delivery of items ordered was timely. Goods received was exactly as I had ordered.
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Posted 6 years ago
I purchased item from groupon an due for delivery in 7 days, dint arrive, then i contacted the customer care after 15 days, the customer care responded the item will take another week as groupon received a message from seller. the customer care is not bother about the customer care, i should be receiving a message if the item is delayed but groupon wants customers to call and case for their orders, thats carelessness.
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Posted 6 years ago
Groupon had been gaining more of my business from Amazon with merchandise deals. I had 2 unauthorized charges on Groupon show up through my account. Customer service should be titled the 'FU' Department. You cannot call them to speak to a live individual. Email or chat are their only available options. The reps are callous and heartless. They told me it was my fault and the terms and conditions place responsibility on the accounholder. Groupon's loss. I spent a lot of money with them. Probably between $200.00 - $450.00 month. Amazon will regain all that business as their customer care truly shows their valued clients they care. I rarely have problems, but when I do, Amazon gets an A+ in resolving them. In my opinion, Groupon is all smiles until there is a problem. We all make mistakes. I refrain from a final decision until the business is given the opportunity to correct the mistake. You failed miserably Groupon.
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Posted 6 years ago
Customer service does Not try to help you when there's a problem. My coupon did Not go thru. They refuse to refund me or allow me to use another coupon code.... customer service supervisor kept me on hold a long time without offering me anything on thst purchase. Only a lower discount on my next purchase which I won't be making.
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Posted 6 years ago
If you are a local business or want to support local business, DO NOT USE GROUPON!!! They stole money from me!!! I had set up a deal online to go live on June 1 of 2018. They gave my account to a groupon employee who was out of the office until June 5. No one would help me and they insisted that no one could help me because the person who was handling my account was the only person who could open the account and she was gone. When I finally did get a hold of her, she informed me that I HAD to publish 2 deals, not just 1 and and so I said no that will not work for me, nevermind about the deal. Fast forward, two months later, I get a phone call from a woman who bought a groupon for my yoga studio, specifically for a series of classes that were being offered and only for that purpose. I investigate and Groupon had gone ahead and pushed my deal through. Not only that, but they didn't use any of the pictures or text that I had downloaded for my deal. It was a stock photo with basic language about yoga. I would never have offered this series of classes on a groupon deal in the first place, but since it was not the (two) women's faults (how would they have known), i went ahead and honored them. They would have purchased the class full price through my website (which was already a great deal) if not for groupon and now I am literally paying to have this series of classes in my studio.
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Posted 6 years ago
cheap and cheerful.
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Posted 6 years ago
GROUPON had been slowly earning more of my business from Amazon. They offer services, entertainment and restaurant deals versus merchandise alone. That said, almost $300.00 was stolen from me by my account being hacked. I am the only one making purchases on my account. I am so disappointed with GROUPON for not taking this matter seriously. I am still chasing after them 9 days later, after electronic communications with 3 or 4 different individuals. They all pass the buck to another versus solving my problem. I have spent a ton of money supporting GROUPON in the past. It is my fault for trusting them to care about their loyal customers, this one has now become a former customer. Karma 101; the energy that you give out, boomerangs back to you.
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Posted 6 years ago
Bought a Franky and Benny's groupon Had a wonderful meal with good service in Kingston, Milton Keynes
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Posted 6 years ago
Do not buy sofas from Groupon. I bought two sofas from them for my parents. The quality is so poor that the leather has literally peeled off. My parents are so embarrassed they've just been covering the tears with throw blankets. As they are pensioners they cannot afford to buy replacements until we get a refund from Groupon but as bought them over 12 months ago Groupon do not want to know, choosing to hide behind their terms and conditions and ignoring consumer law that states items must be fit for purpose and last a reasonable amount of time. Their live chat abruptly ended the chat because he didn't want to deal with me so I emailed their CEO Rich Williams. The only response so far is an email back from the normal customer service email asking for more details of the order. I provided this straight away and haven't heard anything back despite chasing them twice. I have therefore lodged a complaint with the EU online dispute resolution and am seeking legal advice on how best to take them to court to retrieve the money they have effectively stolen along with some compensation from my elderly parents. I will not rest until they have paid dearly for what they have done.
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Posted 6 years ago
I do like this website a lot, is really easy to buy on it.
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Posted 6 years ago
Excellent service everything happens and no problems with results firstclass
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Posted 6 years ago
I bought from a uk dealer some cheap chinese smartphone gadgets, which he is selling on the groupon website ! The delivery came very quick ! The first item I bought was a car-holder for smartphones and the handling was self-explanatory. The 2nd item was a bit trickier. A bluetooth modem for the radio and phone for handsfree talking. It seems to work, but I never figured out how to use the handsfree mode for the phone, because there was no instructions manual included! It should be mandatory to include an english written manual ! Not everyone understands chinese ! So this item is now pretty useless for me.... The seller or groupon should keep attention to those things.
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Posted 6 years ago
NEVER USE GROUPON!!!! I ordered a mattress with them, thinking it would be great. It has been the most awful customer experience!! I ordered this on the 30th July, I was promised delivery within 7 days. Contacted them on the 7th day, to be told it would be delivered the next day. It was not delivered the next day and the tracking system was not updated. I contacted them via the live chat, for them to tell me the carrier had not updated the tracking system, they completely blamed the carrier for not delivering. So I demanded the carrier details to contact them myself as they could not be bothered to do it. Turns out, Groupon never even gave the carrier the mattress to deliver!!!! I asked for a manager to contact me urgently, still no contact made from the manager, apparently they cannot use phones, so I would have contact via email- STILL WAITING!!!! Ever since I have had nothing but excuses from Groupon. I have just contacted them AGAIN, and now they are just sending me automatic messages, instead of speaking personally to me. Telling me to wait another five days for a resolution!!! The customer service team is terrible, they are a bunch of robots with no care in the world about you or the amount of money you have spent, they are thieving scam artists! NEVER USE THEM, NO MATTER HOW GOOD THE DEAL IS!!!!!!! If I could give a 0 star, I would!!!
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Posted 6 years ago
This was my first time buying from groupon. So disappointed. Very bad communication regarding delivery of my order. Order status updates on your website are delayed so my package was almost sent back without me knowing. Called customer service. One of the people on the phone was totally useless and did not know anything about status of my order. He keep saying don't worry it will be delivered to you by the deadline and it is still in transit. Actually at that point courier already tried to deliver 2 times! Further more when I have opened the packaging the product was cracked and repainted in several places. No wonder groupon doesn't have customer reviews on their website like other sellers! I'm in shock that such a big name provides such poor quality products and services! OMG! I think if simple sale was such a bad experience getting a refund must be nightmare:( Please beware when you are buying furniture from them! Cannot comment on other products but definitely not going to chance it.
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Posted 6 years ago
Good quality stuff for sale on the site , very well placed and priced
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Posted 6 years ago
Still going wrong. Delivered the wrong size bed frame. Reported the fault on the 1st August. No communication since escalating it verbally with customer services on the 2nd. Still sleeping on the floor. Shocking customer service.
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Posted 6 years ago
Increasing number of non/failed deliveries, and on the rare occasions an item arrives, it is very wide of the delivery window time. Customer service poor, always scripted, and always offers credit. Have to push for monies refund every time. Stock customer service reply, 'we will ensure that this does not happen again'.....how many time have I now heard that one!
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Posted 6 years ago
I am a Groupon groupie. They never fail to come up with discounted products. I really do recommend Groupon for yourself, or gifts. One niggle is the across the board postage charge of £1.99. This can negate any discount if you are ordering something under £10.
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Posted 6 years ago
I messed up a purchase and the request for a refund was processed smoothly without any quibble, keeping me informed throughout the refund process.
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Posted 6 years ago
I messed up a purchase and the request for a refund was processed smoothly without any quibble, keeping me informed throughout the refund process.
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Posted 6 years ago
Groupon is rated 2.0 based on 1,151 reviews