Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,153 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,153 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"I have had a very very BAD experience!!!!!!! Microblading!!! let me add here the happenings:\r\n\r\nI bought a voucher and it was the worst cosmetical experience that I have had and the worst outcome!!!!! let me just say this. Groupon refused my refund!!!\r\n\r\nExcuse me? Are you realistically telling me that after all my complaints and all the things that I have just explained in all the communications, you ARE NOT GIVING A REFUND?\r\nI mean, and on top of it, the person is still available on your website and offering the same poor service, reaping people off money and hundreds of pounds with such a poor service?????\r\n\r\nYou tell me that this person can still provide services like this, and make microblading on human faces, like real cosmetical interventions on a person's face, with such a poor way, and on top of everything with copy pasted pics from google????\r\nDo you understand that this person is not showing her real work and copy-pasted a picture of another person on her account???? Sorry but what exactly have you done against such a behaviour actually???? according to your very puerile and naive answers, I understand you have done NOTHING????\r\nThis person asked from me 50 pounds for a 1 hour cosmetical procedure, that would be supposed to last for months, and genuinely from the first week, you could tell that the lines are unfinished, the microblading was not done deep enough and it will last max 2 months instead of 12 months??????????????????????????\r\n\r\n\r\nAnd you tell me that you DO NOT REFUND ME???? YOU dirt of a company???????!!!!!! You shameless people!!!! aren't you ashamed about your behaviour???\r\nWhy YOU DIDN'T CHECKED THIS PERSON AND HER APPTITUDES BEFORE REGISTERING HER ON THE WEBSITE??????\r\n\r\nI want a full refund and I do not have even in my mind the slightest intention me to run after her with emails and phone calls!!! As a matter of fact, I have totally BLOCKED HER phone number obviously?????!!!!!!!!\r\nIt is YOUR JOB to give me back my money!!!!!!!!!! and to call her.... not mine!!!!\r\n\r\now...wow.... I DO NOT RECOMMEND YOUR STUPID COMPANY TO ANYBODY, GROUPON!!!!! Omg.....\r\nI WANT A FULL REFUND!!!!!!!!! \r\n\r\nand since you have allowed her to do this service under such circumstances as a registered person on your website, let me PUBLISH EVERYWHERE the great quality that you are showing!!!!\r\nwe wouldn't want another person to be ripped off with another 50pounds per hour and then have a poor service .... OBVIOUSLY!!! since you done NOTHING!!! YOU POOR COMPANY!!!!!!!!\r\n\r\nI WAIT FOR A FULL REFUND!!!! Of course, I have used the voucher,...how should I do the procedure without it you stupids??????!!!!! \r\n\r\nAnd why we can not contact you by phone anyway????? The pandemic is OVER????!!!!\r\n\r\nwe can not attach pics here for a reason, but here a link to my communication with them!!!\r\nhttps:\/\/ibb.co\/LSGvRjg"

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a BBQ, 6 days later the order hadn't been updated and had received no communication so chased them to be told the order couldn't be fulfilled and if I wish they would credit my account but only with 'Groupon Credits', they refuse to refund the funds to my bank card. Under Consumer rights this is illegally and extremely bad practice. I will of course be taking the matter further and reporting them to the Consumer Ombudsman. From what I've read on their Facebook community and elsewhere this seems to be their normal illegal practice. Therefore, I strongly advise against giving your hard earned coin to this sham of a business!”

Helpful Report

Posted 5 years ago

“PLEASE DONT GIVE THIS COMPANY YOUR MONEY. THE WILL SEND YOU INVALID TRACKING NUMBER AND YOU HAVE TO WAIT A WHOLE MONTH FOR A DELIVER THAT MIGHT NEVER COME.”

Helpful Report

Posted 5 years ago

“This company is committing fraud please whatever you do never put your credit card information and keep it on your profile. They will charge on your card and then send you nothing when you didn’t order anything. I had order dresses With wrong colors and they was used and worn smelled really bad still outside getting wait. Then my stand came for my phone it broken and bend. They Haven’t send my fishermen hat mask But took my money and nothing. I took all my information off this site and the bad thing about it consumer services just as bad as the seller who is seeking these wormed and used products during this time of the virus. Services has gone downhill. They would take your money out your account and the tell you they can’t give it back when you ordered nothing. They are committing FRAUD against customers credit card. And send merchandise that is used and worn with smell really bad. Contact them and they tell you we will give you a bucks on Groupon why would i want to order anything else from this company and they have already scammed customers.”

Helpful Report

Posted 5 years ago

“I exchanged 18 email yesterday and today for return Defective item need to be return. I’m not sure how many people working on this all asking same questions over and over again. This is getting really frustrated with Groupon. It so bad.”

Helpful Report

Posted 5 years ago

“Absolute con. Groupon refusing to give refunds cos of cancellation due to corona virus. Offering vouchers which is illegal. Then claiming cant find details of account or emails sent . Then informing is that now its too late as voucher has expired. We have been trying to resolve this since corona virus started. We have no choice but cancel as all hotels have closed down while in lock down. TERRIBLE DO NOT PAY GROUPON ANYTHING . We CERTAINLY WONT BE FROM NOW ON NOR RECOMMENDING TO ANYONE . .”

Helpful Report

Posted 5 years ago

“Ordered toilet rolls , they came afer a long wait what I received was a total scam . Twelve toilet rolls can fit in a small shoe box I paid over £15 for dolls house size toilet rolls. This is disgusting at a time of world crises ripping of vulnerable people. I am old disabled and vulnerable unable to leave the house so was desperate after hearing about the shortages. I will never shop with groupon again I don't want vouchers I need my money back so I can shop with honest people”

Helpful Report

Posted 5 years ago

“I booked 5 tickets to go to the circus spending just over £50 and when the covid-19 struck, Groupon stated in writing underneath the advert that if the event is cancelled outside the merchants control I would get a full refund. I asked 3 different representatives for my refund and was told no. Also one particular man was very rude on Groupon chat. I have gone to consumer rights and have just today noticed that Groupon have removed thier statement to offer refunds for this event. I am furious at Groupon and feel cheated, the fact that they don't have a customer care telephone line tells me they don't care. I have also previously recieved faulty digital based ITEMS and it was very hard and frustrating to get a refund. I STRONGLY ADVISE YOU TO AVOID.”

Helpful Report

Posted 5 years ago

“C Xmatiwane Is the rudest costumer service representative I’ve ever talked to. One agent told me I can get my money back and this one ended our conversation with no reason!!!!!”

Helpful Report

Posted 5 years ago

“They don't give refunds like they say, groupon credit is not what I signed up for but that's what they give. The contract said REFUND!!!”

Helpful Report

Posted 5 years ago

“I purchased a nights stay back in Jan2020 for the 18th April for my mums birthday. With the on-going pandemic I fall under the high risk category so advised groupon I don't know when i will able to travel as atm im not even allowed to leave my house so I asked them for a full refund (as the hotel is closed as well). Groupon advised that if i get a confirmation from the hotel that i haven't used my stay I can have a full refund. I contacted the hotel and got something in writing to confirm it hadn't been used to which they advised they are happy for me to have a full refund. I forwarded this to Groupon and then didn't hear from them for a week. After I chased up my refund Groupon then advised that things have changed and i can have Groupon credits only. I have now been aruging with them for 2 weeks as they agreed my refund in monies then decided to change their mind. This is the first time I have used this company and I will definitely not be using them again.. There should be an option for 0 stars and 1 star is too generous.”

Helpful Report

Posted 5 years ago

“DO NOT BOOK A TRIP!! I ordered a Groupon for a hotel stay that was to happen on April 24th through the 26th of 2020. I purchased this group on on May 4th 2020. When I originally purchased this group on the confirmation from the Groupon and the hotel said that as long as I canceled within nine days of the reservation I would receive a full refund. Because of the Corona virus my reservation was canceled by not only the hotel but by Groupon. The hotel issued me an email saying they were going to refund the amount to my payment. If I did not do anything by April 2nd it would be automatically refunded. Today April 3rd 2020, I received an email saying that the refund had not been issued to my form of payment, that instead Groupon had decided because of the Corona virus situation, that they were doing all refunds in the form of Groupon bucks. Groupon bucks can only be used to purchase things from Groupon and nothing else. I contacted Groupon and told them I did not want Groupon bucks. This reservation was for a birthday party obviously we will now have to do something else for this and have no intention of going to the hotel. Groupons response was that during the Corona virus they will only issue refunds to Groupon bucks and nothing else. I'd ask them for a refund again through another customer service agent and again explained that I never chose to get Groupon bucks and then I did not want to use any Groupon services. This was well within the cancellation period that was given to me initially when I made the reservation. Again they denied giving me the refund saying that they had already processed the refund into Groupon bucks and we're only doing that at this time.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“DO NOT BOOK HOTELS THRU GROUPON! They will charge you and the hotel will charge you separately! They do not process the funds to the hotel, it appears that they keep them! You will be charged twice! It is also very difficult/ nearly impossible to speak with someone! They take days to respond to emails and then do not assist you! Use any other site, but Groupon!”

Helpful Report

Posted 5 years ago

“Groupon’s present stance regarding refunds is deceitful and insulting, being little short of embezzlement. The company has lost my trust. I had a Groupon Getaway deal with a 3-day cancellation clause entitling me to a full refund. Fifteen days before I was due to visit the hotel, I contacted Groupon using their on-line chat service and cancelled the booking, with a request for a refund to my credit card. The Groupon representative processed this for me but advised that it may take several days to reach my account. This did not seem too unreasonable, but after 13 days I was getting anxious as no refund had materialised. I had to start afresh with a new on-line chat to find out what was happening. My anxiety soon turned to irritation when I was told that the booking had not, in fact, been cancelled. All they were willing to do at this stage was to give me Groupon Credits - they were not issuing any cash refunds anymore because they needed to "protect the merchants during 'these difficult times' because many are loyal small local businesses". What?!! How about looking after the interests of your loyal customers? {Sorry mate, you can’t have your money back – we’ll hang onto it so that you can exchange it for some tat off our website instead}.”

Helpful Report

Posted 5 years ago

“I order my parcel on February 4 and sent number of message to say I hadn’t received it by the end of February I then asked to resend which I still never received. Emailed them again in March n now April And now They are saying I can’t have a refund just credits, it’s an absolute joke why would I want to buy anything else on ur site when they don’t arrive !!”

Helpful Report

Posted 5 years ago

“Me and my friends booked a hotel in New York City for a weekend in April before the Covid-19 pandemic. After NY announced a state of emergency/stay-at-home order, we contacted Groupon to let them know we will be cancelling our hotel reservation. They let us know that we needed to contact the merchant (hotel) to see if they will honor the refund which they were happy to honor given NY’s current state. After informing Groupon that the hotel was ok with refunding us, they then asked us to instead move our dates. After many back and forth emails with Groupon, they went back on their original word and refused to give any type of refund or credit because ‘we had exceeded the window in which this could be processed’ after 3 weeks of communication with their customer service team. Their only solution was to move our dates knowing that we are completely unsure of when it will be safe to travel to New York in the foreseeable future. It was completely disappointing that Groupon was unwilling to work with their customers during an already confusing and difficult time. Even after the hotel was willing to work with us and agreed to provide a refund, Groupon was contradictory in their word. The inconsistency in the customer service was not only confusing but extremely frustrating. It is very likely that I will never be using Groupon again and especially to book any hotels.”

Helpful Report

Posted 5 years ago

“Groupon is so wrong on so man levels. Where do I begin??? They are very difficult to resolve any issues with. They say free returns, but then when you try to return something, there are times when now they say that this was a final sale, no returns. I would not buy something knowing that there was no return!!! I am now dealing with an exchange problem. Here...I ordered larger sizes for the shirts I purchased because the review said they run small. When they came, they were WAY TOO BIG. So I exchanged for 1X. I sent the shirts bk to Groupon. They sent me the "new size" but guess what. These shirts were both 2X, NOT 1X as I had requested. So, bk to the exchange right? Only thing is now they have the exchange button dithered on these items. So I hit refund on the first shirt to start the process. Later on they say that they do not want the shirt back, but that they will credit my account in the way of groupon bucks. So now I go to the other shirt to start the same process as the previous shirt, right? No, this shirt they want back, saying they will give a refund in the original form. Fine right? No, Now they are saying they want both shirts sent bk, & that they had credited my account appropriately. But NO!!! There is still only $14 in my bucks and they just can not "get it"!!! It should be a total of $28 something if they want both shirts bk now!!! I am done with them!!! This is just ONE example of dealings with Groupon. Sorry so long, but do you understand what the problem is here??! Thanks if you've made it to the end!! 8~)”

Helpful Report

Posted 5 years ago

“Chat Name: GuesDennis Shoemakert User , Chat Ticket ID : 882101453896396563 Hi there, Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there’s anything else I can help you with, just reply to this email and it’ll go straight to the top of my pile. Kind regards, Nokukhanya P. ---- Dennis Shoemaker Apr 3, 10:45 PM IST GuesDennis Shoemakert User : I'm canceling Groupon # 1000-123204-366980 due to virus. Do not wish to reschedule or credit Groupon Bucks. Within time to cancel. Please refund to credit card used for transaction. Thank you, Dennis Shoemaker Nokukhanya P: Hi, GuesDennis. It looks like you might be new to using Groupon, so I want to say welcome and we're happy to have you here! I'll be happy to answer any questions you have and share a few tips to help you get the most out of your experience. Nokukhanya P: Due to the effects of COVID-19 on local businesses, our current company policy is that any refunds outside the cancellation window will be issued exclusively in Groupon Bucks. Nokukhanya P: GuesDennis, just checking, are you still there? GuesDennis Shoemakert User : That is not acceptable.I am within the cancelation window GuesDennis Shoemakert User : I signed up before that Company policy was in place. Nokukhanya P: Unfortunately, as a result of COVID-19, under our policy we're unable to offer a refund to your original form of payment. Nokukhanya P: We know the coming months will be difficult for local businesses, and we want to support them by showing them that when their doors reopen, Groupon customers will be ready. Nokukhanya P: Your Bucks will never expire and can be used toward almost any purchase on our site, so you'll have plenty of time to find another deal that works for you. GuesDennis Shoemakert User : Do not wish to find another deal. This was unique. I will blog and post that Groupon will not honor it's refund policy Nokukhanya P: I understand this isn't your preferred resolution. At this point we've provided all of the options available, and I won't be able to issue a refund to your original form of payment. Nokukhanya P: GuesDennis, just checking, are you still there? GuesDennis Shoemakert User : So let me get this straight. Groupon will not honor it's refund policy. Groupon is holing $992.96 in their account refusing to refund. Only Groupon bucks available Nokukhanya P: Groupons policy changed due to the pandemic. At moment only Bucks refund will be honored. GuesDennis Shoemakert User : I've taken a screen shot of our chat for Yelp, Blogs, Facebook and Groupons home page. This is not right and not stated in your origional contract. My attorney will be reviewing this transaction. Nokukhanya P: I understand. Nokukhanya P: Thank you for reaching out, and if you change your mind, please use the self-service options available on Groupon.com or our app. You can also reach out to us again and request a credit to Groupon Bucks. GuesDennis Shoemakert User : Then make it right GuesDennis Shoemakert User : So if I don't accept Groupon Bucks what happens to the money in Groupons Avccount?? Nokukhanya P: We will not do anything to your existing order. Your other option os to reschedule with hotel. GuesDennis Shoemakert User : So I bought a Groupon in good faith. Canceled within the time limits as stated in your contract & Groupon refuses to honor Nokukhanya P: I am not understanding. GuesDennis Shoemakert User : Groupon is refusing to honor it's cancellation policy as stated in the contract when I signed up on January 29th 2020 Nokukhanya P: I am happy to answer any questions you may have regarding other purchases, but at this point, there is nothing more we can do regarding this specific request. GuesDennis Shoemakert User : I'm not going to use the Groupon #1000-123204-366980. Do not want Groupon Bucks. Requesting a refund into account that was charged for purchase GuesDennis Shoemakert User : I would like to speak to a supervisor Nokukhanya P: I understand your frustration. Due to unprecedented contact volumes during this difficult time, our support staff is busy helping other customers, so unfortunately I'm unable to escalate your request. GuesDennis Shoemakert User : Refusing to let me speak to a supervisor? Nokukhanya P: I understand you would prefer to speak with a manager, but I’m unable to escalate your issue any further. GuesDennis Shoemakert User : I don't understand Nokukhanya P: I’m sorry that I haven’t been able to provide you with your preferred outcome. In the interest of supporting our merchants and our customers at large in these difficult times, I've offered the best solution available under the circumstances. GuesDennis Shoemakert User : I'm also impacted by the circumstances. My business has shut down Nokukhanya P: I'm very sorry for that these are hard times. GuesDennis Shoemakert User : But for Groupon to be holding customers money this way is against the law GuesDennis Shoemakert User : If their are enough people that have been treated this way. This is a class action lawsuit. Nokukhanya P: I apologize for any inconvenience caused and if I came up with no help. But this is a strict resolution placed by the business. GuesDennis Shoemakert User : Who is "The Business"/ Nokukhanya P: Groupon. GuesDennis Shoemakert User : Who at Groupon? Nokukhanya P: I am not sure of who. Nokukhanya P: While I understand that you’re not satisfied with this solution, I am not able to assist any further with this particular request. GuesDennis Shoemakert User : Who can I talk to to resolve this issue? Nokukhanya P: At this point, there is nothing more we can do regarding this request. GuesDennis Shoemakert User : Not acceptable Nokukhanya P: I'm very sorry for the trouble. GuesDennis Shoemakert User : Groupon is sorry for stealing $992.96 Nokukhanya P: Is there anything else I can help you with today? GuesDennis Shoemakert User : Yes. Credit my account for the cancelation of Groupon #1000-123204-366980 Nokukhanya P: I've canceled the Booking and issued a refund to Groupon Bucks. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. GuesDennis Shoemakert User : I do not want Groupon Bucks. I want a refund as stated in Groupon contract Nokukhanya P: I will leave your account as is. Nokukhanya P: . Thank you for reaching out, and if you change your mind, please use the self-service options available on Groupon.com or our app. You can also reach out to us again and request a credit to Groupon Bucks. Need help? Click here Chat Name: GuesDennis Shoemakert User , Chat Ticket ID : 882101453896396563 Hi there, Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there’s anything else I can help you with, just reply to this email and it’ll go straight to the top of my pile. Kind regards, Nokukhanya P. ---- Dennis Shoemaker Apr 3, 10:45 PM IST GuesDennis Shoemakert User : I'm canceling Groupon # 1000-123204-366980 due to virus. Do not wish to reschedule or credit Groupon Bucks. Within time to cancel. Please refund to credit card used for transaction. Thank you, Dennis Shoemaker Nokukhanya P: Hi, GuesDennis. It looks like you might be new to using Groupon, so I want to say welcome and we're happy to have you here! I'll be happy to answer any questions you have and share a few tips to help you get the most out of your experience. Nokukhanya P: Due to the effects of COVID-19 on local businesses, our current company policy is that any refunds outside the cancellation window will be issued exclusively in Groupon Bucks. Nokukhanya P: GuesDennis, just checking, are you still there? GuesDennis Shoemakert User : That is not acceptable.I am within the cancelation window GuesDennis Shoemakert User : I signed up before that Company policy was in place. Nokukhanya P: Unfortunately, as a result of COVID-19, under our policy we're unable to offer a refund to your original form of payment. Nokukhanya P: We know the coming months will be difficult for local businesses, and we want to support them by showing them that when their doors reopen, Groupon customers will be ready. Nokukhanya P: Your Bucks will never expire and can be used toward almost any purchase on our site, so you'll have plenty of time to find another deal that works for you. GuesDennis Shoemakert User : Do not wish to find another deal. This was unique. I will blog and post that Groupon will not honor it's refund policy Nokukhanya P: I understand this isn't your preferred resolution. At this point we've provided all of the options available, and I won't be able to issue a refund to your original form of payment. Nokukhanya P: GuesDennis, just checking, are you still there? GuesDennis Shoemakert User : So let me get this straight. Groupon will not honor it's refund policy. Groupon is holing $992.96 in their account refusing to refund. Only Groupon bucks available Nokukhanya P: Groupons policy changed due to the pandemic. At moment only Bucks refund will be honored. GuesDennis Shoemakert User : I've taken a screen shot of our chat for Yelp, Blogs, Facebook and Groupons home page. This is not right and not stated in your origional contract. My attorney will be reviewing this transaction. Nokukhanya P: I understand. Nokukhanya P: Thank you for reaching out, and if you change your mind, please use the self-service options available on Groupon.com or our app. You can also reach out to us again and request a credit to Groupon Bucks. GuesDennis Shoemakert User : Then make it right GuesDennis Shoemakert User : So if I don't accept Groupon Bucks what happens to the money in Groupons Avccount?? Nokukhanya P: We will not do anything to your existing order. Your other option os to reschedule with hotel. GuesDennis Shoemakert User : So I bought a Groupon in good faith. Canceled within the time limits as stated in your contract & Groupon refuses to honor Nokukhanya P: I am not understanding. GuesDennis Shoemakert User : Groupon is refusing to honor it's cancellation policy as stated in the contract when I signed up on January 29th 2020 Nokukhanya P: I am happy to answer any questions you may have regarding other purchases, but at this point, there is nothing more we can do regarding this specific request. GuesDennis Shoemakert User : I'm not going to use the Groupon #1000-123204-366980. Do not want Groupon Bucks. Requesting a refund into account that was charged for purchase GuesDennis Shoemakert User : I would like to speak to a supervisor Nokukhanya P: I understand your frustration. Due to unprecedented contact volumes during this difficult time, our support staff is busy helping other customers, so unfortunately I'm unable to escalate your request. GuesDennis Shoemakert User : Refusing to let me speak to a supervisor? Nokukhanya P: I understand you would prefer to speak with a manager, but I’m unable to escalate your issue any further. GuesDennis Shoemakert User : I don't understand Nokukhanya P: I’m sorry that I haven’t been able to provide you with your preferred outcome. In the interest of supporting our merchants and our customers at large in these difficult times, I've offered the best solution available under the circumstances. GuesDennis Shoemakert User : I'm also impacted by the circumstances. My business has shut down Nokukhanya P: I'm very sorry for that these are hard times. GuesDennis Shoemakert User : But for Groupon to be holding customers money this way is against the law GuesDennis Shoemakert User : If their are enough people that have been treated this way. This is a class action lawsuit. Nokukhanya P: I apologize for any inconvenience caused and if I came up with no help. But this is a strict resolution placed by the business. GuesDennis Shoemakert User : Who is "The Business"/ Nokukhanya P: Groupon. GuesDennis Shoemakert User : Who at Groupon? Nokukhanya P: I am not sure of who. Nokukhanya P: While I understand that you’re not satisfied with this solution, I am not able to assist any further with this particular request. GuesDennis Shoemakert User : Who can I talk to to resolve this issue? Nokukhanya P: At this point, there is nothing more we can do regarding this request. GuesDennis Shoemakert User : Not acceptable Nokukhanya P: I'm very sorry for the trouble. GuesDennis Shoemakert User : Groupon is sorry for stealing $992.96 Nokukhanya P: Is there anything else I can help you with today? GuesDennis Shoemakert User : Yes. Credit my account for the cancelation of Groupon #1000-123204-366980 Nokukhanya P: I've canceled the Booking and issued a refund to Groupon Bucks. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. GuesDennis Shoemakert User : I do not want Groupon Bucks. I want a refund as stated in Groupon contract Nokukhanya P: I will leave your account as is. Nokukhanya P: . Thank you for reaching out, and if you change your mind, please use the self-service options available on Groupon.com or our app. You can also reach out to us again and request a credit to Groupon Bucks. Chat Name: GuesDennis Shoemakert User , Chat Ticket ID : 882101453896396563 Hi there, Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there’s anything else I can help you with, just reply to this email and it’ll go straight to the top of my pile. Kind regards, Nokukhanya P. ---- Dennis Shoemaker Apr 3, 10:45 PM IST GuesDennis Shoemakert User : I'm canceling Groupon # 1000-123204-366980 due to virus. Do not wish to reschedule or credit Groupon Bucks. Within time to cancel. Please refund to credit card used for transaction. Thank you, Dennis Shoemaker Nokukhanya P: Hi, GuesDennis. It looks like you might be new to using Groupon, so I want to say welcome and we're happy to have you here! I'll be happy to answer any questions you have and share a few tips to help you get the most out of your experience. Nokukhanya P: Due to the effects of COVID-19 on local businesses, our current company policy is that any refunds outside the cancellation window will be issued exclusively in Groupon Bucks. Nokukhanya P: GuesDennis, just checking, are you still there? GuesDennis Shoemakert User : That is not acceptable.I am within the cancelation window GuesDennis Shoemakert User : I signed up before that Company policy was in place. Nokukhanya P: Unfortunately, as a result of COVID-19, under our policy we're unable to offer a refund to your original form of payment. Nokukhanya P: We know the coming months will be difficult for local businesses, and we want to support them by showing them that when their doors reopen, Groupon customers will be ready. Nokukhanya P: Your Bucks will never expire and can be used toward almost any purchase on our site, so you'll have plenty of time to find another deal that works for you. GuesDennis Shoemakert User : Do not wish to find another deal. This was unique. I will blog and post that Groupon will not honor it's refund policy Nokukhanya P: I understand this isn't your preferred resolution. At this point we've provided all of the options available, and I won't be able to issue a refund to your original form of payment. Nokukhanya P: GuesDennis, just checking, are you still there? GuesDennis Shoemakert User : So let me get this straight. Groupon will not honor it's refund policy. Groupon is holing $992.96 in their account refusing to refund. Only Groupon bucks available Nokukhanya P: Groupons policy changed due to the pandemic. At moment only Bucks refund will be honored. GuesDennis Shoemakert User : I've taken a screen shot of our chat for Yelp, Blogs, Facebook and Groupons home page. This is not right and not stated in your origional contract. My attorney will be reviewing this transaction. Nokukhanya P: I understand. Nokukhanya P: Thank you for reaching out, and if you change your mind, please use the self-service options available on Groupon.com or our app. You can also reach out to us again and request a credit to Groupon Bucks. GuesDennis Shoemakert User : Then make it right GuesDennis Shoemakert User : So if I don't accept Groupon Bucks what happens to the money in Groupons Avccount?? Nokukhanya P: We will not do anything to your existing order. Your other option os to reschedule with hotel. GuesDennis Shoemakert User : So I bought a Groupon in good faith. Canceled within the time limits as stated in your contract & Groupon refuses to honor Nokukhanya P: I am not understanding. GuesDennis Shoemakert User : Groupon is refusing to honor it's cancellation policy as stated in the contract when I signed up on January 29th 2020 Nokukhanya P: I am happy to answer any questions you may have regarding other purchases, but at this point, there is nothing more we can do regarding this specific request. GuesDennis Shoemakert User : I'm not going to use the Groupon #1000-123204-366980. Do not want Groupon Bucks. Requesting a refund into account that was charged for purchase GuesDennis Shoemakert User : I would like to speak to a supervisor Nokukhanya P: I understand your frustration. Due to unprecedented contact volumes during this difficult time, our support staff is busy helping other customers, so unfortunately I'm unable to escalate your request. GuesDennis Shoemakert User : Refusing to let me speak to a supervisor? Nokukhanya P: I understand you would prefer to speak with a manager, but I’m unable to escalate your issue any further. GuesDennis Shoemakert User : I don't understand Nokukhanya P: I’m sorry that I haven’t been able to provide you with your preferred outcome. In the interest of supporting our merchants and our customers at large in these difficult times, I've offered the best solution available under the circumstances. GuesDennis Shoemakert User : I'm also impacted by the circumstances. My business has shut down Nokukhanya P: I'm very sorry for that these are hard times. GuesDennis Shoemakert User : But for Groupon to be holding customers money this way is against the law GuesDennis Shoemakert User : If their are enough people that have been treated this way. This is a class action lawsuit. Nokukhanya P: I apologize for any inconvenience caused and if I came up with no help. But this is a strict resolution placed by the business. GuesDennis Shoemakert User : Who is "The Business"/ Nokukhanya P: Groupon. GuesDennis Shoemakert User : Who at Groupon? Nokukhanya P: I am not sure of who. Nokukhanya P: While I understand that you’re not satisfied with this solution, I am not able to assist any further with this particular request. GuesDennis Shoemakert User : Who can I talk to to resolve this issue? Nokukhanya P: At this point, there is nothing more we can do regarding this request. GuesDennis Shoemakert User : Not acceptable Nokukhanya P: I'm very sorry for the trouble. GuesDennis Shoemakert User : Groupon is sorry for stealing $992.96 Nokukhanya P: Is there anything else I can help you with today? GuesDennis Shoemakert User : Yes. Credit my account for the cancelation of Groupon #1000-123204-366980 Nokukhanya P: I've canceled the Booking and issued a refund to Groupon Bucks. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. GuesDennis Shoemakert User : I do not want Groupon Bucks. I want a refund as stated in Groupon contract Nokukhanya P: I will leave your account as is. Nokukhanya P: . Thank you for reaching out, and if you change your mind, please use the self-service options available on Groupon.com or our app. You can also reach out to us again and request a credit to Groupon Bucks. Need help? Click here”

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Posted 5 years ago

“One star is way too much for this disgusting vile company with zero customer services. No changes to their cancellation policy during this awful time. They don’t give a hoot about Covid19 and would rather see vulnerable customers attending a Spa ! How ???? Rather than reimburse monies It’s diabolical that a company of this magnitude can treat customers like this and as soon as I have used my Groupon credits which is apparently all I can have, I will be voting with with my feet. DO NOT TOUCH THIS COMPANY and if you are a company thinking of selling your services through them - DONT your reputation will be soiled forever !!”

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Posted 5 years ago

“Did live chat with customer service today and was told my $80 is non refundable because I didn't read the fine print and the offer said all sales final! Guess the company's guarantee that you get the amount you paid even if the groupon expires is not true. Also to add insult to injury the agent then closed the chat while I was writing a response. Avoid purchases from this company - I know I will never buy another item from them ever!”

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Posted 5 years ago

Groupon is rated 2.0 based on 1,153 reviews