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Groupon Reviews

2.0 Rating 1,153 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,153 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 24%
Accurate And Undamaged Orders
Greater than 57%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
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33
Anonymous
Anonymous  // 01/01/2019
If I could score no stars then I would, Customer service is shocking, I was missing parts for a bed I had ordered and it is very difficult to get this resolved, to make this worse I am currently pregnant and have had to sleep on the floor. This is unacceptable and will be making sure everyone knows.
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Posted 7 years ago
Bought product from Groupons , got scammed. Don’t buy it from. Buy from Amazon , Walmart etc .b’z they Backed their promise .
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Posted 7 years ago
I ordered a T-shirt and and received 2 emails confirming my order I though the email had just been duplicated 3 days later I received 2 packages each contained 1 T-shirt both were identical T-shirts and I had been charged 2 separate transactions, I sent an email explaining the situation the reply said that the attachment had a return pre paid label I could print off which as I don,t have a printer, I then asked if they could pop a label in the post no was the reply I could ask a friend who might be generous with their paper to print me the label or I could go to the library and print it of myself, I have had an operation and going out is out of the question, just sending me a label that they could easily print of would be quicker than having to reply to the emails I have sent RUBBISH customer service. this was only my 2nd order with groupon, how many times have people's orders been duplicated and charged twice this was no fault of my own, I can't remember confirming 2 orders.
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Posted 7 years ago
No contact phone number on website for support assistance. terrible terrible policy. Senior management should be ashamed.
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Posted 7 years ago
You need to review their refund policy..i was unable to use the groupon i bought as i found out i needed hip surgery which meant the groupon would have expired before i had a chance to recuperate. I spoke with customer service at Groupon and they said they would refund and the next day I get an email saying there's no refund!!
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Posted 7 years ago
As a company we have been with groupon for a while now and due to being ripped off entirely AND relocating we can not provide the services we sell. WELL we have been trying to get in touch with them for almost 2 weeks via email and phone calls and they are ignoring us. We have left so many voicemails to IAN B (our representative) and even requested to speak to his supervisor with no response. This is ridiculous! Starting November 1st we can not take the groupons any longer and a lot of people will be upset. DO NOT USE GROUPON FOR YOUR BUSINESS! I already know that they will not refund all those people who purchase the groupons, and I hope they lose a lot of business from it. STAY AWAY FROM THEM!
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Posted 7 years ago
They need a serius customer service training.Very bad customer service. Very rude people which never have a chance to esplain my side of view. The guy has a very bad attitude. I have requested to talk to his manager and He refused to do it. He was taking on top of me taking which He never listen to my saying. I dont recomend this service to any one of the customer service is so baddly done. The head office should look at it seriusly.
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Posted 7 years ago
Groupon has only customer service on the web... I want to ask about failure to show and refund issues & though a phone number shows on a search it directs you to the website. The website is a mess & good luck to find what assistance you need. I tried to contact them on their site with live support chat & waited over twenty minutes before I hung up. There are still those who would rather use the phone & not be pushed into live chat... & the live chat seems to be another way for them to avoid dealing with their customers.
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Posted 7 years ago
They need customer service training! No one to help you. Will not use again.
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Posted 7 years ago
I was very happy to find groupon, brilliant looking products for a great price... haha. I’ve just moved into my first apartment and ordered a bed, TV stand and Sofa from groupon. First comes the bed The partner and I go to unpack and built it, open the box to find the back wood of the head board split... we think okey it’s on the back, that’s livable. We take out the rest to find holes on the fabric of the other pieces as well as marks on the corners where it looks like it’s been dragged on the warehouse floor. Not happy but we continue as we discussing if we should return or not. We put the side parts in place, then notice it’s not straight st all The thick metal side pieces of the bed frame or bent. I’d go as far to say that it was twisted. So we weren’t able to put the bed together. We contacted the merchant via email and got a response back fairly quickly, around 11pm the next evening. (Slightly odd hour though) They asked for photographic proof, offered their apologies, telling us they take damage very seriously and this is a rare issue. Oh really? A few days later my TV stand arrives Chipped, scuffed, holes on the instruction manual, split back board (again) but worst of all no screws.... again I’m not able to put the product I ordered together. we got delivered two packs of wooden rods instead of 1 rods and 1 screw pack. As the delivery came early in the morning, we contacted the merchant imminently via Live chat. Telling them about the damage but most importantly the missing screws. They looked into it and came back with two options, 19 Groupon Credits or a Return and Full Refund. I asked if I could just have the screws that they forgot to include but they “don’t do that” “19 pounds should be enough to go get screws from your local retailer” Which I pointed out to him he wasn’t offering me £19, he offered me 19 Groupon Credits. Very deceiving. I said I’d accept a £19 refund to go and but them (knowing they wouldn’t) but of course it’s their company credits not pounds. 😏 Credits wouldn’t work for me as I don’t want to use their their company again! it’s damaged and I’d have to pay more because of their mistake that they “don’t” fix? Even if groupon did sell screws, I’d have to wait for them to be delivered and I’m not about to order screws from groupon after the experience I’ve just had, they'd probably arrive broken like their furniture. Also worth noting he didn’t care much about the damage of the product. So we won’t an email with photos of proof, and now we wait. Although I’ve been pleased with the fairly speedy responses from their live chat operatives, I’ve not been pleased with what they are able to offer or after I’ve sent information through, I’m not getting correspondence or updates afterwards. No response after I’ve requested a refund... I’m still waiting on the sofa which is arriving tomorrow morning between 7-10 as they called up to let me know today. Which is fine, I’m happy they let me know. I do wish they’d give a specific delivery date when ordering though, as it’s furnature and can’t exactly be left behind he wheely bins. I think the company takes bad care of their products in general it seems, as all the ones I’ve received have been damaged and I see here a lot of complaints and even allegations that they sell faulty returns. Intentional or not I think they need to own that a large number of the products are faulty and it’s not a “rare” issue. Now I have to wait for the refund to be investigated, accepted and processed before I can get my money back and order a new bed, tv stand and most likely, sofa too. I took a risk that I thought was worth it and I’ve found it really wasn’t. I wouldn’t recommend it to people but if they wanted to try there is always the refund, just takes a lot of time. Looking forward to see how they are going to handle all this
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Posted 7 years ago
the worst customer service I have ever deal with... lack of commitment Lack of and proactive communication Lack of. Transparency Lack of trust... I will invite you to check my recent transactions and the way your team was dealing with it... judge your self And even more check recent customers feedback your customer service doesn't meet the min requirements. Wonder how you will survive
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Posted 7 years ago
I bought an oil change coupon from the Los Angeles Groupon webage. The closest location where it is usable is more than 100 miles away.
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Posted 7 years ago
I purchased a bed frame from Group On. The bed arrived in good condition however it was missing screws that held the legs on. The screws are specific to the bed so I could not go to a hardware store to purchase them. I called, took pictures, emailed Groupon and all they said was to return the bed at my cost. The bed frame weighed almost 70 lbs and the shipping cost was half the price of the bed. Beware of Groupon. They knew I wouldn't return the bed because of the weight so they got me and will do the same to you. DO NOT ORDER FROM GROUPON. Delete the app, pay a little more but know it will be with an honest company.
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Posted 7 years ago
I had 1 day, hopped on groupon, bought it, then saw that you have to wait 24 hours to use the groupon. Will never use groupon again.
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Posted 7 years ago
I bought a Groupon for an activity that said to call 2 weeks ahead of time to book an appointment. I started calling a month ahead and the business was completely booked. Even though Groupon says they'll give a refund if you don't receive the goods or services, when I contacted them, they refused to give a refund, saying my claim was over 3 days after purchase and that their computer system wouldn't let them. Never again.
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Posted 7 years ago
Ordered a pushchair that was poor quality asked for it to be returned they said they would come and collect it waited 2 weeks for someone to collect but they emailed me saying they couldn't get anyone out to collect it so I had to arrange delivery now nearly a month on and I am still waiting for a refund although the pushchair has been sent back
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Posted 7 years ago
They wouldn't provide a refund for a promo code that did not work. Not impressed.
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Posted 7 years ago
I purchased a Groupon for salon seventy six for a wash, cut& blow dry in February. Every time I phoned to get an appointment they were fully booked for a month and very rude telling me they would never do a Groupon again. In the end I gave up. Just before my Groupon expired in May I contact Groupon to see if I could get a refund..they told me to contact the shop and get them to send me an email verifiying that I had not used my Groupon. Didn't bother as they were so rude. Will never use Groupon again.. Nightmare
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Posted 7 years ago
Purchased a groupon for a smog check on 7/25. Went to get the test done today on 7/31 and the shop said the machine is broken and had no clue when it would be fixed. Could be in an hour or a week. Needing to get my car registered I certainly dont have time to play games with this place. Talked to 3 different representatives on live chat. All 3 refused to give me a refund. Tried every phone number I can find online and none work. Selected the option to have a representative call me within 30 minutes. 5 hours later received an email saying due to technical difficulties they can't call me but I can try live chat to get help. I have opened up a Paypal case and now have to wait 10 days for a refund. Also have filed complaint with the FTC. They sold me a service that could not be completed and refuse to give a refund. Unbelievable.
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Posted 7 years ago
Received a gift for a facial. Company didn't answer phone or return call. After 2-1/2 weeks and 3 hours of my time, I am out the money. Will never ever use Groupon again.
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Posted 7 years ago
Groupon is rated 2.0 based on 1,153 reviews