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Groupon Reviews

2.0 Rating 1,153 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,153 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 24%
Accurate And Undamaged Orders
Greater than 57%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
Steer clear of this company!! They are disgraceful. I booked tickets for the blast off tour on Groupon. Groupon cancelled my tickets and didn't even tell me. Luckily I checked my account to see that they had been cancelled. When speaking with customer service, they used the same standard replies for pretty much everything which was really annoying as I felt that they weren't even taking me seriously. They wouldn't give me a reason why they cancelled my order and just said it could be a few reasons including bank etc. I phoned the bank and they told me that if I received an order number then it means that the payment went through so basically there are no excuses! Stay well away. They are a horrible company and going on the previous reviews on here, everyone has had their bad experiences with them
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Posted 5 years ago
Twice I have received emails from Groupon that gave me a code number so I would get $10.00 toward my purchase. But when I selected something and entered the code, a message said the number was not eligible. The code was G6C9K. I did not see a disclaimer that the code was limited to certain offers. This is annoying, misleading, disappointing and a turnoff. Please explain this. The Chat does not work, the web address is bogus, and the "phone number" sends you back to the web, etc. I have bought many items, but now that I have a complaint I can't get through.
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Posted 5 years ago
It is no surprise that you get treated badly. Groupon takes most of the money and the retailers get next to nothing it’s modern day slavery...
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Posted 5 years ago
We had an afternoon tea for two at lythe hill in haslemere. Really disappointing. Bread was hard round the edges. Scones were like bullets! Very poor selection of cakes. Tiny individual pot of jam between two of us looking around other people appeared to have far better than us. Better selection of cakes and better quality. Is it because we booked it on groupon that our quality was less! If so then this is not right! But this was how it seemed.
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Posted 5 years ago
Had the most dreadful experience of this company and the customer service is truly rubbish. I'm truly astounded they're still in business. I would advise anyone to avoid this company at all costs.
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Posted 5 years ago
I had three items ordered from my account and taken out of my bank. I didnt order these items and cancelled them right away.. I called the next day due to it was already late at night. The technician said I was getting refunded and be here in 7 to 10 business days... It's now passed the days said and I've only been refunded 2 items and talked to multiple people over chat and they end our conversation before it was done. Leaving me left frustrated.. now I still haven't received $101.89 back that was not authorized in the first place by me. I did telephone twice and live chat at least 5 times
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Posted 5 years ago
I had bought a refurbished phone from Groupon 4 years ago. Now, when I went to port it, I came to know that the phone's lease by the earlier owner wasn't paid off! So, I couldn't port it. Groupon point blank refused to do anything about it, saying 4 years had elapsed. 4 years or not, it is Groupon's mistake! I would suggest, do not buy any Groupon goods, if you do not want to be robbed of your money!
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Posted 5 years ago
Extremely difficult to get in touch with anyone if there is a problem. They really need to fix call center miscommunication issues. It's such a pain to deal with.
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Posted 5 years ago
Groupon charged me for a monthly membership once they had my bank number. I didn’t even know such a thing existed until I reviewed the charges. This is fraud and larceny! Don’t let them have your bank number!!! Buyer beware!
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Posted 5 years ago
GROUPON IS A SCAM. Triple charged my account for one transaction. Bought tickets for a show for my nephew's 3rd bday. Went to the show and Groupon oversold our seats. Literally nowhere to sit. Our family and 5 other families all experienced the overselling of seats and were bunched together at the very back of the venue. Incredibly embarrassing and uncomfortable trying to convince someone they're in your seats when you both paid for the same tickets. Not to mention standing in a big group of people packed with broken hearted children at a show they cant even see. All 6 families had to stand for 3 hours for tickets they charged me 3 times for, and then oversold on top of it all. Management was rude condescending and cold amd refused to do literally anything. Wasted over 6 hours trying to get resolved. They got away with stealing over $600 from me and then we didn't even get to see the show we drove a total of 4 hours to see. That didn't even matter compared to my poor nephew having to stand and not being able to see over the crowds. We could only hold him up for so long. Absolutely cruel cold and careless and groupon management was not only confrontational about the matter but actually had the audacity to tell us we should have turned around and driven (2 hours) home to come back to the show the next day they charged us for! They then used that insult to support their refusal to refund my account for the next days tickets we never ordered, attempted to order, or recieved any type of confirmation for. We were literally ripped off three times for one purchase. WE WOULD HAVE BEEN BETTER OFF BUYING TICKETS FROM A CORNER VENDOR THAN FROM GROUPON. Bottom line- STAY AWAY FROM GROUPON!! ABSOLUTE NIGHTMARE AND UNBELIEVABLY OFFENSIVE STAFF. I NEVER LEAVE REVIEWS. THAT SHOULD TELL YOU EVERYTHING YOU NEED TO KNOW. Good day and good luck everyone! Remember to speak up if you're mistreated so others dont experience the same!! Thank you.
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Posted 5 years ago
Have purchased a number of items from groupon and generally quite happy with what has been received. This is not the case with my most recent buy, A five piece anti drip paint kit that is probably the worst purchase I have ever made anywhere. I followed the instructions and even after numerous attempts to get the paint to flow evenly, I was getting nowhere, then to add fuel to the fire, the extension arms snapped after 30 seconds of use. Now totally frustrated with the product and still got a sitting room roof to emulsion. Not a happy customer.
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Posted 5 years ago
Ja beauty in Monterey park is permanently closed and sold the business to someone who has no idea about Group on coupons the previous owner had sold. This is a Scam!!! Groupon doesn't even check legitimacy of business before they let them sell the fraud coupons???! So bad...
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Posted 5 years ago
Horrible. Never going to use their service again. Bought a Mt. Baldy groupon. No way to load it. We bought two passes to the Museum of Illusions. The $63 charge appears on our CC. The voucher is nowhere to be found. Horrible service. Complicated process. My time and money is worth more than this.
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Posted 5 years ago
They charged me twice for the same purchase I contacted and they said they can't rembols me the amount they charged me the person I talked said they will investigate my issue, but never happened, so be careful when your purchases don't go through wait until the next day cuz if you use another card maybe both they going through. Customer service is HORRIBLE sometimes people from another country they will answer. No more Groupon for me.
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Posted 5 years ago
Took friends to le chinois in millennium Hotel in Knightsbridge and had to wait about 25 minutes for drinks...tiny portions..when we complained we were told that portions are smaller for Groupon clients!.Hello? I thought this was meant to be good deal?..How did this average restaurant get rosettes?..would never go again...
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Posted 5 years ago
I purchased a Groupon for carpet cleaning of 1,200 sq. ft or 5 rooms with "Steam & Green". "Steam & Green" people showed up and refused to do the service: too many stairs, the job is too difficult, and told me "there's NOTHING we can do for $119" and just left. Groupon refused to deal with it, repeatedly telling me that it's ME who cancelled the service!!!??? Unbelievable
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Posted 5 years ago
Due to many problems with deliveries that did not happened, low quality of products, Groupon gave me some credits. Groupon raised a false accusation of fraud, saying that I created fake accounts to get credits. But all credits were given to me due to Groupon faults. After that, they said the credits were not following their policies. But they gave me credits due to their faults. they canceled my account and stole my money. They stole the credits, I can not longer use. I had to request credit card to block payments otherwise Groupon would also have also stolen money I paid with credit card and they had to refund following their policies. I tried many times and I conclude they really stole my credits. They refuse to give it back. And I almost lost money that they clearly wanted to steal
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Posted 5 years ago
Do not trust this company! I did not receive everything I payed for. Customer service was only reachable through email, and was the worst ever. This was an awful experience!
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Posted 5 years ago
Due to many problems with deliveries that did not happened, low quality of products, Groupon gave me some credits. Groupon raised a false accusation of fraud, saying that I created fake accounts to get credits. But all credits were given to me due to Groupon faults. After that, they said the credits were not following their policies. But they gave me credits due to their faults. At the end, they canceled my account and stole my money. They stole the credits, I can not longer use. I had to request credit card to block payments otherwise Groupon would also have also stolen money I paid with credit card and they had to refund following their policies.
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Posted 5 years ago
Groupon is a artistic scam. Whey do not have a direct line to speak on the phone with a representative if you purchases a Groupon you are screwed and no help at all. You can chat with them through email and no help. They do a bad business try avoid them. I bought a Groupon for hair color paid 100$ for it. A long story short that a ended up to pay in additional 250$ because stupid Groupon did not mention that they advertised only two hours service and next hour you have pay additional. Shame on you Groupon. Eventually they will be out the business soon.
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Posted 5 years ago
Groupon is rated 2.0 based on 1,153 reviews