Gucci Reviews

Name: Gucci
Rating: 1.54

1.5 Rating 100 Reviews

13 %

of reviewers recommend Gucci

Company Reviews

Questions

Metrics

1.5

Based on 100 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Gucci made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Then Gucci phone case they are made so cheap after a month start piling the corner”

Helpful Report

Posted 3 years ago

“Gucci won’t accept my return!!!! They claim the tag was missing when they got it, but I sent it back intact. Scammers. Gucci even closed the matter before I got to talk to them!!! Disgusting people!”

Helpful Report

Posted 3 years ago

“I ordered my sister the Double G earrings with black crystals. I was charged the 380 (including shipping) for the item. Delivery was fast, but what I was sent was the double G stud earrings for a fraction of the price! The tag that they sent with it even said they were the crystal ones. Some idiot must’ve thought I wouldn’t notice? Anyway, customer service was horrible, it took weeks for them to respond to me to assist me. Very disappointed. I did eventually receive my refund but I expected more from such a “high end” brand. Scammers for sure”

Helpful Report

Posted 3 years ago

“Horrible don’t buy from them!!!!! Scammers”

Helpful Report

Posted 3 years ago

“I ordered some shoes from Gucci however upon arrival, after trying them on for 10 minutes, I realised they were not comfortable! I packaged them up and off they went to Italy! A week later I get an email saying they will not refund me as the shoes have shown sign of wear!! I had them on for a maximum of 10 minutes, in my home, on carpet! After arguing with them, they shipped them back..... and shock, when they returned there was absolutely no sign of wear!! Just a way to get out of refunding people!! Stay away from this high end brand! Useless!”

Helpful Report

Posted 3 years ago

“I bought a crossbody bag from Gucci. I only wore it once and the tassel that zips the purse fell off. The clasp that hold the tassel wasn’t closed all the way. Now I don’t have a tassel. I reached out to customer service, emailed me receipt, pictures and everything and NO RESPONSE!!!! Lois Vuitton is sooooooo much better than me!!!!!! Louis Vuitton gives you Awesome customer service and follow up with you.”

Helpful Report

Posted 3 years ago

“We bought a heart bracelet So disappointing The bracelete broke right after 30 days Now to get it fixed Gucci charges $50 When we got it we were trusting Gucci’s name and reputation However , Gucci’s jewelry is so expensive They should offer a better policy on fixing their pieces We completely regretted buying it We DONT recommend it”

Helpful Report

Posted 3 years ago

“My review would be zero if possible. By far the worst customer service and lack of empathy. Let's make this simple: Sent shoes for repair( needed heel fixed on sneakers) received them over two months later and they were just polished. No one returns your call and never fixed it. Why would you send a repair back without it being fixed?”

Helpful Report

Posted 4 years ago

“Scam! Everyone please be careful when you want to buy something from Gucci. I had purchased three pair of sneakers from them. One of them was supposed to be size 37 but they gave me size 40 instead. Another pair was too small. I mailed them all back and it has been a month from the day that they arrived to the warehouse. They have not send my refund back. No response from the phone and email. They kept saying wait for 1 or 2 business day, and it has been a month. Please be aware and keep a record of everything!”

Helpful Report

Posted 4 years ago

“I sent my bag to have the handles repaired on 12/1 today is 2/20. They told me it maybe 4-6 weeks. I have left 4 emails with the repair center, with zero response. I have tried to call the Scottsdale Gucci store, and have either been hung up upon (4x’s), or been automatically transferred to a phone that rings off of the hook until I am told the mailbox is full and to call back later. Of which still no one answers. I know not to expect too much service these days but this is taking it to a new lower level of terrible service.”

Helpful Report

Posted 4 years ago

“Stephanie and her manager in the white plains store were terrible. They claim to supply excellent customer service and they provided anything but. I had to keep following up with them and they did nothing to help with my repair.”

Helpful Report

Posted 4 years ago

“Ordered a belt wore it once over the weekend and there is no a lovely dent in the middle of the belt - I called Gucci and explained the situation they asked me to send in some photos of the belt not specifically specifying what it was they wanted photos of until 4 emails later they decide to tell me they need photos of x y z which I had sent over the them 3 time they then came back to me and said that they needed further photos to clarity making me feel like a criminal only to then be told over the phone well as you've worn it once not and cut the label not sure there is anything we can do. Spending so much on a belt I expect it to not have a dent in it after the first wear. Wont be buying from Gucci again - rude and very poor service”

Helpful Report

Posted 4 years ago

“I ordered a bag and it was smaller than I expected and for weeks am still waiting for a refund.customer service is horrible am disappointed”

Helpful Report

Posted 4 years ago

“sucks!!!! they treat only VIP. Super disappointed!! won’t buy or become their customer ever again.”

Helpful Report

Posted 4 years ago

“I’ve been waiting on a refund for a month now. Horrible customer service no one gets back to you it’s always the same thing someone will call you and no one does. It’s a huge run around with this company. Does not cater to your needs.”

Helpful Report

Posted 4 years ago

“Hi! I am so disappointed in the belt. It’s not the same that on website, second one letters yellow, not the same like on the bag , that I purchased before. Another things, no stamp inside the belt , look so fake from AliExpress . Box was broken from one side, original box that was inside the same with damage. Very disappointed, want to send its back and leave review. Please check your staff who packed the brand and give me fake . Never coming back online shopping.”

Helpful Report

Posted 4 years ago

“Terrible, horrible customer service. Mailed a damaged handbag back to Gucci on Dec 4, 2020 and I have yet to receive my refund and it’s Tuesday Dec 15, 2020. Never seen such horrible customer. Never ever will I shop with this company again. Promise!!”

Helpful Report

Posted 4 years ago

“Purchased a 1,350$ handbag in August for my 40th birthday gift. Well November comes and the leather starts to peeling. The customer service and experience with Gucci has literally been a nightmare. I have never been treated so badly by a luxury company. I worked hard and out of all the the companies I chose their company (Gucci) and this experience has been a nightmare. I have yet to receive my refund. Trying to see if I can speak with the president of this company because this is terrible business. Never again will I purchase another handbag from their company. Promise!! Mailed handbag back on Dec 4th, and on Tuesday Dec 15th I’ve yet to receive a refund.”

Helpful Report

Posted 4 years ago

“I purchased a fragrance from Gucci (first time ever buying from the brand). They were able to sell it using distance pay and it was delivered fast. I was so ecstatic to open the package and when I opened it, guess what, the product was in a dust bag and wrapped in blue bubble wrap. All the regular cards/receipts were there but I expected so much from Gucci. In their website it clearly stated complementary gift wrapping on all orders. I told the store and customer service it was a gift and it looks bad to give the fragrance in a dust bag! Also said if I go to the store they would even give me at least that paper bag!! I got so frustrated at them. Sales associate was at first reluctant to send over box and bag saying they didn’t have. However, when I completed the customer survey and gave them poor feedback, they called me and apologised and said they had found spare box and bag for the item and will ship it (overnight delivery). Overall, I’m just appalled with their service and I hated how I had to request for such a small yet essential thing that I should’ve received in the first place. Clearly, I think the sales associate got scared after I complained to customer client service and completed the survey, and gave them the worst feedback. Another thing to note is that sales associate and some client service representative can’t speak English that well so it was very hard to understand them and them to understand me. Overall, I don’t think I’ll buy from any Gucci store again. Possibly will consider second hand but this brand I swear - I can’t trust them anymore.”

Helpful Report

Posted 4 years ago

“Ordered 2 belts from the Gucci website. I felt that they were a little small so I sent them back via Fed Ex with their label they provided. I turned around and ordered the same belts in a different size. I lost track of time and realized that I never got my refund from my first order. I have called and emailed with very little help or response. I have never received the refund for my first set of belts. I wish I had read reviews before ordering. I had know idea a designer upscale business would do something like this. I will NEVER order anything from gucci again.”

Helpful Report

Posted 4 years ago

Gucci is rated 1.5 based on 100 reviews