Gudrun Sjödén Reviews

Name: Gudrun Sjödén
Rating: 2.60

2.6 Rating 97 Reviews

31 %

of reviewers recommend Gudrun Sjödén

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2.6

Based on 97 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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Gudrun Sjödén 1 star review on 24th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Way too high price for the quality of the clothing. My order arrived today after about a month, and I was so disappointed. Thin see through fabric worse than the cheapest gauze u can imagine, used in the dress/pinafore and both the slips that I ordered. The so called tights are thinner than paper and are like the worst cheapest nylons you have ever worn, or your mother ever had to wear. I wanted them for cooler weather and winter. Not happening. I spent about 500. I hate returning things due to the fact that it takes forever to credit my account. Won’t be back ever.”

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Posted 4 years ago

“The most colourful ladies clothes, a bit funky/hippy that everyone can wear. All co-ordinated styles and colours, the only problem is when to stop! Good quality and very quick delivery in Australia. Visit the website for a fashion fest.”

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Posted 4 years ago

“Ordered an early bird special. Not honored. Full price was charged. Dreadful customer service. Will not use online ever again. I am requesting that you right this wrong. Dreadful. Dreadful.”

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Posted 4 years ago

“Following my previous very negative review, the staff at Dunfermline wasted no time in putting things right for me, and I am now very happy with the quality of the service and the garment I bought.”

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Posted 5 years ago

“I was so excited to buy my first piece. The Blossa dress at $58 fit my budget and since it was 94% cotton I could wear it year round. Sadly, my excitement faded when I received the dress. The material feels like bad shapewear! I don't know how something purported to be mostly cotton could possibly feel like this (think clammy synthetic) but it does. So disappointed. I won't be calling customer service as all reviews say how nasty they are and I'm frustrated enough.”

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Posted 5 years ago

“Een aaneenschakeling van opgelopen frustraties bij dit winkelketen GUDRUN SJODEN. De bestellingen bij GUDRUN SJODEN verlopen matig, je krijgt zelden de bestellingen in één pakket. De afwikkeling van de retourzendingen ging eerdere malen fout, als je daarvan bij de klantenservice van GUDRUN SJODEN melding wilt maken en een oplossing zoekt, meldde de klantenservice GUDRUN SJODEN alle keren ze niets kunnen doen en met GUDRUN SJODEN Zweden moeten gaan bellen, want ja de boekhouding... De retourstoring van de retour gezonden kledingstukken gaat altijd chaotisch en traag! Meerdere malen bellen met voortdurende uitleg want een helder overzicht van de geplaatste bestellingen lijkt de klantenservice van GUDRUN SJODEN niet te hebben.”

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Posted 5 years ago

“Gudrun Sjödén staff is always friendly. I always get complements when I wear her clothes. The way they are worn by models is a bit over the top, but if worn one or two pieces at a time, they are stylish and fun.”

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Posted 5 years ago

“Sadly the fun and mostly well made clothing is cancelled out by long delivery times and a very off-putting customer service experience. Three separate calls have been made to extremely uncaring phone agents, both tone & words seem to shout "I absolutely do not care if you are ever again a customer. Go away." All marketing materials play up what a caring & customer-appreciative company Gudren Sjoden is - while customer service experiences say "don't believe it. we could care less." Saddens & disappoints me. This is probably my last order w/them.”

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Posted 5 years ago

“PLEASE change your customer service provider. The clothes and website are so happy and colorful but, after my first ever purchase - I needed to speak with customer service and they are THE WORST EVER. Rude, arrogant and really unhelpful. I had just spent £200 on one order and the woman whom I spoke with tried to make me feel like a fool. I wondered if I would ever spend with the company again. I have been shopping online ever since it became available but this appalling, atrocious company that Sjoden are using - they really do your clothes and label a disservice and, as I can see from reviews - I am not the only one who feels this way so - Please show that you care about your customers and find a new customer service provider. The ones you have at the moment know absolutely nothing about the clothes and are surly and rude.”

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Posted 5 years ago

“If you order from this company and have an issue with their goods don't expect good customer service, they are so rude to deal with. I no longer buy their clothes on line because of this.”

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Posted 5 years ago

“Like your goods but one parcel has gone missing so far with UPS. Had an unpleasant experience reporting this to customer services. Lady on telephone was impatient and did not want to listen. She asked me for invoice number and I asked if she meant the offer number, which I had. She replied, 'No, the invoice number, not the order number. ' I said I had not seen an invoice number, so with a big sigh she said she supposed she could look if up from my customer number, which I had. I later looked very carefully through my order confirmation email and, suprise, there was no 'invoice' number, just an order one. Then, everytime I tried to speak she accused me of butting in on her, but every time I was silent to let her talk she waited and then just said, 'Hello? '. This happened half a dozen times. It felt to me as if she was trying to accuse me of being utterly stupid and rude so that she could put down the phone and not deal with the matter. As much as I like your products I am not sure I will order again because of this demeaning experience.”

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Posted 5 years ago

“The clothes are lovely. I have no problem with them. It's the customer service and their customer service I wish to complain about. Both are dreadful. Firstly, customer service. I called once about their "free shipping" to anywhere in the world. But I had to pay something at customs to get my parcel which took over a month to get to me. They didn't respond to my query for the longest time. When they did, they paid for one order but not the next one. I emailed another time because I could not place an order online with my credit card. No fault of the credit card. I received no reply to my email. The next time I emailed about my inability to place an order - well, lo and behold, they emailed back the next day telling me to call them and here is where is gets very frustrating: Gudrun's customer service doesn't want to hear any complaints about their website so the first time I tried I was hung up on, and the second time, the girl got catty with me. I made it clear that my comment was for the IT people. Dear Gudrun's customer service: toughen up and accept constructive criticism so that your website may be improved and work as customer friendly and seemlessly as possible. I've been put off twice now from ordering over $600 worth of product! That must not matter to you. Now to the website itself. How horrible is that? 1) When I'm looking at a piece of clothing, something drops down from the top of the page to cover the image making it difficult to see. 2) The items in the cart are not saved between sessions. That would be an easy and helpful fix as it takes so long to go through the product line. If Etsy and Amazon can save cart items, so can you! 3) As a Canadian, I cannot send something to someone in the States. Ridiculous. Fix that. Again, Etsy and Amazon figured it out. So, as I said....the product so far has been satisfactory but the service, abysmal.”

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Posted 6 years ago

“I love the design and color of the clothes. However, it seems that my latest purchase in May of 2018 was not of the high quality of knits that my purchases of previous years was. The knit is very flimsy and after washing looks wrinkled and has no body.”

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Posted 6 years ago

“Gudrun has made me happy because the sale prices were so good and the clothes were so colourful and I know they'll fit me!”

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Posted 6 years ago

“I love this designer's clothes! Gorgeous patterns and materials, and a quick service. My only disappointment was the way everything was packaged, it was all tightly folded in plastic bags - disappointing for two reasons : 1, the website touts their green credentials, using organic cotton etc, so using plastic bags seems a bit against their ethos, and 2: this meant that the clothes were all creased and not fit to wear immediately. (I bought another Gudrun item from eBay which arrived beautifully wrapped in tissue paper, I would have expected it the other way round!)”

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Posted 7 years ago

“This is a company with beautiful design and green (environmental) ethics. I have bought several clothing items both in store and online. The clothes arrived timely and beautifully packaged.”

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Posted 7 years ago

“Their clothes are very attractive, good materials and fit very well”

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Posted 7 years ago

Gudrun Sjödén is rated 2.6 based on 97 reviews