Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,669 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,669 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i have been promised a shipping in 2 days, 4 days and counting nothing happened. i called everyday explaining that i needed the back support belt due to injury.”

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Posted 4 years ago

“I ordered a concept 2 rowing ergo from gym direct as it was advertised as being in stock ? It was sold out everywhere, so I went with Gym direct as I thought I should have it in a few days... It’s now a month later and still nothing. I rang gymdirect after about a week to find out that they advertised wrongly to get my business., they did not have a concept 3 either ! I was quite upset with the person at gymditect who admitted, that their advertising was misleading. He offered me to cancel, but promised that as soon as the next concept 2 would arrive they would let me know and send it per express. Indeed I received an email 2 weeks ago , but still nothing arrived. It’s over a month s now . There was no apologies, gym direct uses misleading advertising to get customers and then does not deliver. As I paid full price now over a months ago I am extremely frustrated. Please be aware with misleading promises by gym direct .”

Gym Direct 1 star review on 8th February 2021

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Posted 4 years ago

Dear Mr. Jens - Ulrich, Thank you for your review and feedback. As spoken this morning, we have looked back your purchase record and confirmed that you placed this Pre - Order item back in 2nd Jan 2021 and website advertised ETA for product availability was from end of Jan 2021 onward. Fortunately stock came back earlier than we expected and your order been dispatched and shipped on 27th Jan 2021. However due to Perth COVID19 lock down , no freight company been operated and therefore, your goods still been hold in Perth depot. We are doing our best to get your goods out ASAP from Perth depot. However we are shock that you were not willing to understand the situation and terminated phone call conversation abruptly; We also disappointed to be accused that we mislead the information as we are honest business company and been trading for over 13 years. We are not able to change stock status after order been placed. As discussed, please contact us and confirm if you wish to continue with the delivery; Otherwise we are more than happy to cancel the delivery and refund you in full if you are not happy with our service. Thank you Jens Gym Direct

Posted 4 years ago

“Whilst we appreciate the dumbell rack, the approach and inflexibility with respect to the delivery / leave at front door when living inner city seemed unreasonable and irritating. To not be able to receive even a notification of the date it would be delivered and the approximate time in such a scenario caused a lot of issues. A lot of companies have significant order volumes and do the courtesy of informing customers accordingly. To say this is not possible seemed unprofessional and a little dismissive of a reasonable request. Below to then ask if the order was delivered on time is ridiculous given you don't advise the approximate time the order would be delivered.”

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Posted 4 years ago

“Received notification that delivery was on its way back in 12th Jan 2021. The order never arrived.”

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Posted 4 years ago

“This is probably unfair to Gym Direct as this is more to do with the freight service. My equipment arrived in separate shipments over a week, including deliver items that were not mine. After 10 days of deliveries and returns I do not have a full order and much of my order is in very bad condition. I have made formal complaints to both Freight Direct and Gym Direct and have had no response. Very frustrated and disappointed.”

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Posted 4 years ago

“I didn’t receive everything I ordered.”

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Posted 4 years ago

“I still have not received some of my items and am not getting any responses from gym direct or transport company! Ha being paid nearly $200 shipping for my items and an extremely unhappy! Will be contacting fair trading”

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Posted 4 years ago

“Didn’t receive springs that keep weights on bar”

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Posted 4 years ago

“I still don’t have my stuff”

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Posted 4 years ago

“Equipment faculty and email that was sent has not been followed up on”

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Posted 4 years ago

“The product was delivered 2 weeks later then what I was told multiple times. Items were missing when delivered. Customer service from Chris was ordinary at best as I received the same excuse every time the order delivery date was pushed back.”

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Posted 4 years ago

“Let me know when my refund is provided to me for order 46063. I did not order it”

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Posted 4 years ago

“Some of the order is missing. Chasing it up at the moment.”

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Posted 4 years ago

“I am still waiting on 3 pairs of dumbbells which I ordered at the end of March. I ordered these as a set with a number of other dumbbells but 3 pairs were left out. I know Covid-19 has caused delays, but this is beyond acceptable. To make matters worse, I have followed up every month and am constantly told that they are on their way and are expected in a month. After 5 months of being told the same story and receiving no dumbbells, I have to say I am very disappointed. Honestly is always the best policy. I couldn't even cancel the items because they are a part of a set. I just can't believe I didn't receive the full set because somehow 3 pairs were allocated to someone else. I should have received all of the dumbbells together. Furthermore, I am never updated on the status of my order, it's always me having to chase it up.”

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Posted 4 years ago

“Took heaps longer than said and only shipped when I complained”

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Posted 4 years ago

“I never received my order Gym Directs courier delivered my order to a totally different address. I have bought 100k equipment for my new gym this year using the same address and all orders were delivered exception for Gym direct. Gym direct never reimbursed my order my experience was like ordering from a Chinese rogue company. Very stressful and humiliating how there customer service presented themselves when l enquire of my undelivered order.”

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Posted 4 years ago

“Good products, terrible customer service.”

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Posted 4 years ago

“Mats have become bumpy and inconsistent - not good quality.”

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Posted 4 years ago

“Thanks for the invitation to write a review. Firstly my name isn’t Bec Hassall. Secondly my bench got delivered to my front door as the delivery guy was only paid to deliver it that far so my husband and I had to drag it to the room we wanted it in. Thirdly the back part of the bench Itself had a rip in it and the packaging also had bumps on it so obviously was not handled with care..”

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Posted 4 years ago

“I did make a purchase however I am not Wing Hei Tse. Whilst happy with the purchase I’m concerned that someone has been sent an email with my name and therefore knows I was a customer. That would be a breach of privacy. I think you need to review your mail merge”

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Posted 4 years ago

Hi Melinda, We are so sorry. Our system had a major glitch and some people have been sent emails requesting a review but addressed to a completely different name. We are so sorry about this glitch. Rest assured our IT team is working hard to have this rectified right away and no personal information has been divulged in any way shape or form. Kindest regards, Gym Direct.

Posted 4 years ago

Gym Direct is rated 4.4 based on 1,669 reviews