Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,641 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 8th February 2025

133

Anonymous

Anonymous // 01/01/2019

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“Very impressed with prompt service”

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Posted 3 years ago

Thankyou Peggy for your kind words! We are always happy to hear that our customers had a good experience with Gym Direct. Thankyou for choosing us to handle your gym needs!

Posted 3 years ago

“very fast delivery, very easy to install and build with clear instructions, very versatile half rack with a good price tag. the low pulley attachment is a great addition to the whole thing”

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Posted 3 years ago

We're so pleased to hear that you were happy with your half-rack Nikolas. Thankyou for choosing Gym Direct and for taking the time to leave us such a positive review!

Posted 3 years ago

“Second order of the 2.0 kettlebells, 2 x 20kg KB's are awesome use them most mornings definitely coming back for more”

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Posted 3 years ago

We're happy to hear that you are pleased with your kettlebells Brogan. Thankyou for choosing Gym Direct for your gym equipment and for being such a loyal customer!

Posted 3 years ago

“Product was quality and delivery fast. Loving my home gym thanks to gym direct 😁”

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Posted 3 years ago

Joanne, its reviews like this that really make us smile! We're so happy we've been able to be of service to you in making your home gym everything you wanted it to be! Hope you're smashing some workouts out!

Posted 3 years ago

“Excellent service and prompt dispatch of goods”

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Posted 3 years ago

We're happy to hear we were able to get your order to you promptly. Thankyou for taking the time to leave us such a positive review!

Posted 3 years ago

“Good Products, good follow up and service. thanks for all your effort would highly recommend.”

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Posted 3 years ago

Thankyou for taking the time to leave us such a positive review Jenny, we truly appreciate the kind words! We value our loyal customers and want you to stay happy with our service. Please do not hesitate to contact us directly if you need anything in future!

Posted 3 years ago

“My other arrived within days. Very happy with the product and the price.”

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Posted 3 years ago

We are very happy to hear that we were able to get your order to you in a short amount of time. All we want as a company is to keep you happy and satisfied! Thankyou for choosing Gym Direct!!!

Posted 3 years ago

“Amazing service & also fast delivery”

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Posted 3 years ago

Getting your order to you as quickly as possible is something we've been thoroughly working on. We're so happy to hear you had a pleasant experience with us, thankyou for your kind words!

Posted 3 years ago

“I was really unhappy with the service I was provided and the time and energy it took to complete an order. I had a $60 voucher I wanted to redeem with a code yet it took my sister-in-law (the person who boughtme the voucher) calling the gym direct office to verify that yes, she did in fact buy it for me before they would complete my order. They then refused to give me the $20 off (first order promo) as I was told that the voucher was being used as a special code and not the currency that it represented. I then made the choice to pick up my item from the Taren Point Warehouse (again, only given the pick up time option of 3:30 which for 99% of professionals, isnt feasable at all, seems like they really wanted to charge me shipping) only to recieve an email from the freight company that it was being delivered without my knowledge. I didn't mind it being delivered for free, but even when I called Gym Direct asking if it was being delivered they assued me that no I had to still pick up the item. I highly doubt I will be purchasing any other products from Gym Direct in the future. I am not one to every be upset or complain, especially with the year we have had however I was spoken to like I was a bit of a fool and that there was only one way to do anything. It's a shame as Gym Direct have always had great products and been reliable but this 3 week process has really put me off.”

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Posted 3 years ago

“I went to your warehouse to purchase my weights initially, I was rudely told you need to make an appointment. Nowhere on your mobile site is that clearly stated, it’s not until you go to pay for something that you’re notified. So I gave you a 2nd chance and ordered online, your delivery service is incredibly slow, it took over a week for you to process my order and have it delivered to Padstow Heights. I also unsubscribed from your mailing list and yet here you’re emailing me again?”

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Posted 3 years ago

“Awesome Product, Very Good and prompt Customer Service, we had a communication issue with the intermediate Delivery Depot (bigpost) where they insisted the delivery method was not a tail lift as what we purchased. this took two days to sort out with them and recommend gymdirect ensure all delivery details are passed onto the intermediate agent so delivery can be made by the transport companies without back and forth to confirm minor details. Apart from that very satisfied and will be ordering in the near future with Gym Direct!”

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Posted 3 years ago

“Great service and delivery to melbourne was second to none. Very impressed. Ordered some kettle bells on Tuesday evening and they were delivered on Thursday afternoon!!”

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Posted 3 years ago

We're so happy to hear that we were able to get your order to you in a short amount of time. Super fast delivery times are something we've been working on thoroughly over the last year and are so happy to see the results of that work now. Thankyou for taking the time to leave us such kind words Dawn!

Posted 3 years ago

“i have been promised a shipping in 2 days, 4 days and counting nothing happened. i called everyday explaining that i needed the back support belt due to injury.”

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Posted 3 years ago

“Product as just what I expected at a great price. Friendly and prompt service as well.”

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Posted 3 years ago

We're very happy that we were able to meet your expectations Peter! All we could ever ask for as a company is to keep our customers happy and satisfied, so we're very grateful for the feedback!

Posted 3 years ago

“The young man who attended me was courteous and helpful and gave me”

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Posted 3 years ago

We're very happy that you had a positive experience with us Robert, thankyou for taking the time to leave us such a positive review! Have a great day!

Posted 3 years ago

“I ordered a concept 2 rowing ergo from gym direct as it was advertised as being in stock ? It was sold out everywhere, so I went with Gym direct as I thought I should have it in a few days... It’s now a month later and still nothing. I rang gymdirect after about a week to find out that they advertised wrongly to get my business., they did not have a concept 3 either ! I was quite upset with the person at gymditect who admitted, that their advertising was misleading. He offered me to cancel, but promised that as soon as the next concept 2 would arrive they would let me know and send it per express. Indeed I received an email 2 weeks ago , but still nothing arrived. It’s over a month s now . There was no apologies, gym direct uses misleading advertising to get customers and then does not deliver. As I paid full price now over a months ago I am extremely frustrated. Please be aware with misleading promises by gym direct .”

Gym Direct 1 star review on 8th February 2021

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Posted 4 years ago

Dear Mr. Jens - Ulrich, Thank you for your review and feedback. As spoken this morning, we have looked back your purchase record and confirmed that you placed this Pre - Order item back in 2nd Jan 2021 and website advertised ETA for product availability was from end of Jan 2021 onward. Fortunately stock came back earlier than we expected and your order been dispatched and shipped on 27th Jan 2021. However due to Perth COVID19 lock down , no freight company been operated and therefore, your goods still been hold in Perth depot. We are doing our best to get your goods out ASAP from Perth depot. However we are shock that you were not willing to understand the situation and terminated phone call conversation abruptly; We also disappointed to be accused that we mislead the information as we are honest business company and been trading for over 13 years. We are not able to change stock status after order been placed. As discussed, please contact us and confirm if you wish to continue with the delivery; Otherwise we are more than happy to cancel the delivery and refund you in full if you are not happy with our service. Thank you Jens Gym Direct

Posted 4 years ago

“I was extremely impressed with the customer service I initially received when I was placing orders. Unfortunately it went down hill after that and my emails/phone calls didn't get returned and I had to constantly chase up updates.”

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Posted 4 years ago

“Thank you Gym Direct, my equipment was delivered quickly and the products are great.”

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Posted 4 years ago

Thank YOU Leanne, for being an awesome customer! We are so happy that you had a positive experience with us and hope you are happy with your purchase. Have a fantastic day!

Posted 3 years ago

“Easy to order, only took a couple of days to arrive from the time I ordered. Excellent service and quality of equipment. Couldn't be happier. Thank you Gym Direct.”

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Posted 4 years ago

We are so happy to hear that you were happy with your order and delivery times Robyn. Thankyou for taking the time to leave us some feedback and hope you are enjoying your products!

Posted 3 years ago

“Whilst we appreciate the dumbell rack, the approach and inflexibility with respect to the delivery / leave at front door when living inner city seemed unreasonable and irritating. To not be able to receive even a notification of the date it would be delivered and the approximate time in such a scenario caused a lot of issues. A lot of companies have significant order volumes and do the courtesy of informing customers accordingly. To say this is not possible seemed unprofessional and a little dismissive of a reasonable request. Below to then ask if the order was delivered on time is ridiculous given you don't advise the approximate time the order would be delivered.”

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Posted 4 years ago

Gym Direct is rated 4.4 based on 1,641 reviews