Gymshark Reviews

Name: Gymshark
Rating: 1.78

1.8 Rating 162 Reviews

17 %

of reviewers recommend Gymshark

Company Reviews

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Metrics

1.8

Based on 162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Gymshark 1 star review on 27th August 2024

Anonymous

Brittany

Gymshark 1 star review on 31st October 2023

Nick

Gymshark 1 star review on 15th August 2023

Jas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I dont recommend GymShark (0 Stars!), AVOID!!! A terribly run company who offer POOR customer service and they make it difficult for people to contact customer service. No phone number at all!!!! The delivery options should be listed as "snail mail", as they are SUPER SLOW. The staff must crawl around the warehouse as literally they could not be slower dispatching!!!! Avoid like the plague. I have autism and I find them misleading, difficult to contact and the service is shocking. This company is not helpful at all. I paid for EXPRESS next day delivery and website states orders made before 9pm will arrive next day (I ordered about 5pm). Almost TWO days later and they still haven't even bothered to dispatch my t shirt, literally, its not even in a box. This has happened before and I don't know why I even bother with this company anymore? Every time i order from them it stresses me out, as i know its going to be a complete hassle. Trying to get hold of them is more difficult than anything. And what type of express is that? They have express options but take slower than economy chinese class post, really slow and never in a rush to even package, so why even bother offering it express. They have no contact telephone numbers to reach staff which is a big negative, as many people prefer talking to a human. Guess what? They now have a terrible chat bot on the website which seems new, it basically told me I'll 'get an email when it's dispatched' after explaining my issue! This is ridiculous, as that clearly doesn't answer my query as to why offer express when they cant provide express. This has actually happened before and I thought it was a one off, gave them a second chance but clearly not, they just advertise EXPRESS but clearly don't give a damn how long it takes as they are extremely slow to dispatch. To quote the website; "Evri Next Day (Order placed before 9pm Weekdays and 7pm Weekends)". I ordered 5pm and its now almost 48 hours later and my express delivery hasn't even been put in a box! The website said order before 9pm for next day, well its now been 2 days and still no dispatch. Basically this is a poor company as they keep selling 'evri next day' but don't bother even shipping next day, maybe not even the day after the next day! It's beyond a joke and I dread to think how long standard takes, maybe I'll get my t shirt by next year? I can't decide whether it's the warehouse who are useless and just don't bother dispatching, or the website and sales team for not bothering to make things clear as shouldn't be advertised as next day. Or perhaps the owners who may not hire enough staff to deal with the amount of orders? If it isn't here tomorrow I'll just spend the day on every review website. They need to change their website to state they don't offer express as nothing is express with this company... I expect when I pay more to be express, and they clearly have real issues in the warehouse dispatching items. Express items should be a priority as people pay MORE to get it sooner, but clearly they are utterly useless and don't understand why this company has good reviews when it clearly can't deal with express orders. Basically with any other company this would be standard delivery times. If people want to buy from them as gifts or need quickly for birthdays etc then it's IMPOSSIBLE to get it fast. Perhaps I am just used to the exceptional service offered by other brands such as Nike, Adidas etc? Utterly flawless, pay for express with them and I literally get it next day, rarely in my life had issues and when I have, can usually call up. Lets not even begin to mention how awesome amazon and amazon delivery can be, just the best. Clearly gymshark is not in the same league. I dont mind if a company is incompetent but when you pay for something which is SO SLOW, it gets frustrating..... and may as well talk to myself as they literally have NO phone number. I have autism and I like to talk to people... I dont like emailing companies and the fact your company make this so SO difficult for people like myself with autism just to try and get hold of your team, and to try get my product which I paid for is an utter disgrace. I dont know why I even bothered ordering from you! Can you please buy a telephone number so people can actually talk to a human, is it that hard??? This company is NOT easy to contact and that's another reason why they don't deserve anything more than 1 star. Not autism friendly, not easy to access, no phone number, no humans to talk to, a terribly bad bot and shambles when it comes to dispatching and making it hassle free. They basically sit on your order in the warehouse and dispatch it ages and ages later.... and then call that express. Beyond a joke!!! Need to list all delivery options as Snail Mail, slow.”

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Posted 2 years ago

“I like gymshark although I have noticed a trend in my leggings. Three of the leggings I have purchased have started unraveling at the seams over time. They seem to start this unraveling process in less than a year after purchase. Good leggings but not quality I'm looking for. I want leggings that are going to last. This has also happened to my friends leggings as well.”

Gymshark 2 star review on 27th September 2022

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Posted 2 years ago

“great brand”

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Posted 2 years ago

“I am leaving a 3 star review mainly because Gymshark website does not allow you to leave reviews on the site, so that makes me believe all the reviews are fake. With that being said...I purchased the Seamless Vital 2.0 I wish they had a pocket but I knew that upon purchasing, but they are not a comfortable material. I would recommend them for winter workouts as they are not breathable and very thick. They feel like compression leggings...”

Helpful Report

Posted 2 years ago

“Ordering nightmare. After ordering some t-shirts I very quickly realised that my delivery address was wrong. I immediately pressed the ‘Cancel Order’ button, well within the 15 minute time scale but nothing happened. I then very quickly emailed the company to point this out and was informed that they could not do anything to stop or change the order. This was minutes after the order!!!! I emailed again saying that I did not have access or any contact with address and could they cancel the order. I was asked to reject the delivery and when it was returned they would refund my money. That would also be impossible as I don’t live anywhere near that address. I was then advised to contact the delivery company and try to redirect the goods. On checking the delivery company website, it clearly states that any redirection has to come from the supplier and NOT the customer. The customer service rep insisted that they can not do anything to either cancel the order or change the delivery address. How about a phone call or hitting a few computer keys 🤯🤯 I am not sure if I will get my money back but I am sure I won’t be using this company again. I initially found this company through a UK Veterans email. One to avoid shipmates.”

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Posted 2 years ago

“Went through the order process, then at Checkout was informed that the items could take up to 14 days (at which point I'd be out of the country on holiday). I see there are options for next day delivery (at a cost) however selecting these still tells me it'll take up to 14 days. So what's the point? Tried the "contact" section, which is a locked-loop of bots without the ability to answer the question or talk to or log an email with a human. At which point I close down the session and go to SportsShoes.com”

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Posted 2 years ago

“AMAZING Customer Service. They always fix my issue whether that be my package was lost in transit to much more. They always send a replacement or offer a gift card! I truly don't understand why people have given them such a bad rating.”

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Posted 2 years ago

“So expensive for the quality. Bought two pairs of leggings that have torn in the space of a year. My size hasn't changed, the material just can't seem to withstand movements like squatting. I would not recommend purchasing. Too spenny and low quality, not durable.”

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Posted 2 years ago

“My daughter purchased a shirt for me as a gift, from the website. It was on sale. It was the wrong size, so she contacted them to "exchange" the shirt for a larger size. She was advised that the shirt could not be exchanged, because it was a "sale item." Now I am stuck with a expensive shirt that is still sitting in the shipping bag and unusable. BAD customer service!”

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Posted 2 years ago

“nice designs but leggings are see through - poor quality Also i ordered more than one size to try as its my first order and i have had no communication about my returned items and it's been 2 weeks now. Customer service on the chat is useless. Very disappointed in customer service for such a well known brand”

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Posted 2 years ago

“Completely see through”

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Posted 2 years ago

“Love the Company/Brand itself, I order from them by their app on my phone and it’s great! I buy products for myself or my hubby and shipping is always so quick that our orders arrive in 2-3 days all the way to Hawai’i! Quality of everything is amazing too :)”

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Posted 2 years ago

“Expensive price point for what you get. I’ve had a few tights now that have ripped or gotten a hole at the seam after the first wear”

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Posted 2 years ago

“The shipping process is horrible. My package had to go through to 2 different carriers. I’ve ordered this item 3 weeks ago about to be 4. Was out for delivery and then ends ups all the way to LA. It isn’t gymsharks fault on that part. But I still haven’t received my items smh. Never buying from here again after spending a good amount on their products.”

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Posted 2 years ago

“I wish I could give a ZERO. Worst brand ever. I thought the leggings look cute so let's order some ! Oh my, they surely don't want my money. I've tried at least 10 times but because of a 'fraud' suspicion, it is impossible to order it. I've tried with different email adresses, different products, different way of writing my address, on different devices, with different wifi... They just don't want me to order. And customer service wasn't able to propose me an adequate solution... let's not even talk about the fact that I didn't know if I will get an answer because if you go through the chat with the bot, you don't have an email to notify you that your message has reach the customer service. Also, what is the point in having a chat if they take hours to answer and answer by mail ? Anyways, I personally wouldn't recommend the brand.”

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Posted 2 years ago

“Poor brand, Racist views and double standards when working, recruiting and talking to you. Totally Fake BS”

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Posted 2 years ago

“Great material, doesn't show sweat stains, good price for such good products. Not to mention how fast and cheap/free shipping is!! Very satisfied with Gymshark, have bought over 20 things and have never been not satisfied. 5/5 recommended!”

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Posted 2 years ago

“Was told I would have priority delivery or whatever if I spend $150. They sent my package using ups and ups updated their policy where apparently they need a signature now. Lucky for me I was at the gym and missed the ups guy. I don't understand why they couldn't just use USPS”

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Posted 2 years ago

“I ordered one pair of leggings and a shirt because of Black Friday. They said it would be a delay for ca 10 days. It’s been 38!!! And it hasn’t been shipped”

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Posted 2 years ago

“I purchased a pairof Gymshark in July 2021 and literally today is my 3rd time wearing the leggings, i stood in a long mirror and saw threads loose in the crouch area and then realized there is a hole and about to be another hole, I get they are cheap but i thought they were cute, I will keep with the more expensiv e brand I buy, I can count on them to last for many years not a few wearings”

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Posted 2 years ago

Gymshark is rated 1.8 based on 162 reviews