Gymshark Reviews

Name: Gymshark
Rating: 1.78

1.8 Rating 159 Reviews

18 %

of reviewers recommend Gymshark

Company Reviews

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Metrics

1.8

Based on 159 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Gymshark 1 star review on 27th August 2024

Anonymous

Brittany

Gymshark 1 star review on 31st October 2023

Nick

Gymshark 1 star review on 15th August 2023

Jas

Anonymous

Anonymous // 01/01/2019

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“So expensive for the quality. Bought two pairs of leggings that have torn in the space of a year. My size hasn't changed, the material just can't seem to withstand movements like squatting. I would not recommend purchasing. Too spenny and low quality, not durable.”

Helpful Report

Posted 2 years ago

“My daughter purchased a shirt for me as a gift, from the website. It was on sale. It was the wrong size, so she contacted them to "exchange" the shirt for a larger size. She was advised that the shirt could not be exchanged, because it was a "sale item." Now I am stuck with a expensive shirt that is still sitting in the shipping bag and unusable. BAD customer service!”

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Posted 2 years ago

“nice designs but leggings are see through - poor quality Also i ordered more than one size to try as its my first order and i have had no communication about my returned items and it's been 2 weeks now. Customer service on the chat is useless. Very disappointed in customer service for such a well known brand”

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Posted 2 years ago

“Completely see through”

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Posted 2 years ago

“Love the Company/Brand itself, I order from them by their app on my phone and it’s great! I buy products for myself or my hubby and shipping is always so quick that our orders arrive in 2-3 days all the way to Hawai’i! Quality of everything is amazing too :)”

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Posted 2 years ago

“Expensive price point for what you get. I’ve had a few tights now that have ripped or gotten a hole at the seam after the first wear”

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Posted 2 years ago

“The shipping process is horrible. My package had to go through to 2 different carriers. I’ve ordered this item 3 weeks ago about to be 4. Was out for delivery and then ends ups all the way to LA. It isn’t gymsharks fault on that part. But I still haven’t received my items smh. Never buying from here again after spending a good amount on their products.”

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Posted 2 years ago

“I wish I could give a ZERO. Worst brand ever. I thought the leggings look cute so let's order some ! Oh my, they surely don't want my money. I've tried at least 10 times but because of a 'fraud' suspicion, it is impossible to order it. I've tried with different email adresses, different products, different way of writing my address, on different devices, with different wifi... They just don't want me to order. And customer service wasn't able to propose me an adequate solution... let's not even talk about the fact that I didn't know if I will get an answer because if you go through the chat with the bot, you don't have an email to notify you that your message has reach the customer service. Also, what is the point in having a chat if they take hours to answer and answer by mail ? Anyways, I personally wouldn't recommend the brand.”

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Posted 2 years ago

“Poor brand, Racist views and double standards when working, recruiting and talking to you. Totally Fake BS”

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Posted 2 years ago

“Great material, doesn't show sweat stains, good price for such good products. Not to mention how fast and cheap/free shipping is!! Very satisfied with Gymshark, have bought over 20 things and have never been not satisfied. 5/5 recommended!”

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Posted 2 years ago

“Was told I would have priority delivery or whatever if I spend $150. They sent my package using ups and ups updated their policy where apparently they need a signature now. Lucky for me I was at the gym and missed the ups guy. I don't understand why they couldn't just use USPS”

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Posted 2 years ago

“I ordered one pair of leggings and a shirt because of Black Friday. They said it would be a delay for ca 10 days. It’s been 38!!! And it hasn’t been shipped”

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Posted 2 years ago

“I purchased a pairof Gymshark in July 2021 and literally today is my 3rd time wearing the leggings, i stood in a long mirror and saw threads loose in the crouch area and then realized there is a hole and about to be another hole, I get they are cheap but i thought they were cute, I will keep with the more expensiv e brand I buy, I can count on them to last for many years not a few wearings”

Helpful Report

Posted 2 years ago

“I purchased some shorts for my son as a Christmas gift and they were on sale. After the holidays I found he needed a size larger and tried to do an exchange. System showed that larger size I wanted wasn't available, but I WAS able to order them. (Funny, not available for an exchange, but available as a new purchase at full price!!) I decided to go ahead and order since they were available and thought for sure that Gymshark would refund me the difference of over $13. I contacted them (only option is through chat) and they just gave some bologna about me purchasing at a time when there wasn't a sale and they couldn't provide a refund for the difference!!! An exchange should be even for the same shorts, different size!!! I'll never order from them again and would encourage others to steer away!! Thank you.”

Gymshark 1 star review on 5th January 2022

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Posted 2 years ago

“Slow delivery can't contact anyone. Still hasn't shipped and been a week.”

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Posted 2 years ago

“I received my items, however when I attempt to return (1) item the portal was slow and unresponsive. Made numerous attempts still unsuccessful. No phone, email or any customer service to support my return. The pinwheels just spins and it's definitely not my internet provider. It's almost as IF it's intentional ... "we don't have a record of the provided information, please try again"”

Helpful Report

Posted 2 years ago

“Radial is terrible! The delivery crew dumps packages in unsafe locations take photos as “proof of delivery” and the company does nothing! The are rude and callus. See photo of item delivered To a random window sill in my building and was then stolen”

Gymshark 1 star review on 26th December 2021

Helpful Report

Posted 2 years ago

“This company has taught me an expensive lesson; never do business with a company that has no; 1. Phone Number 2. Direct e-mail address 3. Live Chat By far the worst customer service I have ever encountered. I purchased an order on November 30, 2021. My order was shipped and delivered by a carrier I have never heard of ( Axlehire or Radial) however, I did not receive my package. It was either delivered to the wrong address or never delivered at all, however, I can not reach "GymShark" It is now December 25, 2021, and their website is still talking about delays due to "Black Friday" ....Really...What a joke. I will NEVER order from this company again and if you don't mind giving away your hard-earned money, I suggest you think twice. I filled a claim with my credit card company but it will take some time. GymShark you should be ashamed of yourself! With the business I'm sure your getting, you should know by now; customer service can make or break you. I'm just one person, however, had I done my due diligence first I wouldn't be on the list of unsatisfied customers.”

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Posted 2 years ago

“This is the absolute worse customer service I have had to deal with. I placed an order on November 12, and on November 14, I received an email stating my order was “the the way” and have yet to receive it. Trying to contact this company for information is ridiculous. They do not reply back for a week. When they did reply back, they said my order had been lost. A replacement will be sent. Another week goes by and nothing. When I emailed again to ask what the status of my order was, they stated 2 items items were out of stock. Due to their “Black Friday sales” they said we will send you what we have in at stock and send you a gift card to cover the other 2 items. Okay. Great. Well, it’s now Christmas Eve, and no items. They did however send me an E gift card in the amount of $26.56??? What? I spent $40 on those 2 Bold stringer tanks. Before taxes. A total of $95.62. I am beyond frustrated. At least send the correct amount I spent. I will NEVER order from this company again. They need to revamp their customer service department.”

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Posted 2 years ago

“Absolutely terrible service. I would definitely never buy from here again. I placed on order on the 5th, it still hasn't arrived, with no updates at all from them. Trying to talk to someone is like pulling teeth. The wait time for their customer service team is 1 week. Absolutely disgraceful customer care.”

Helpful Report

Posted 2 years ago

Gymshark is rated 1.8 based on 159 reviews