Gymshark Reviews

Name: Gymshark
Rating: 1.78

1.8 Rating 159 Reviews

18 %

of reviewers recommend Gymshark

Company Reviews

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Metrics

1.8

Based on 159 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Gymshark 1 star review on 27th August 2024

Anonymous

Brittany

Gymshark 1 star review on 31st October 2023

Nick

Gymshark 1 star review on 15th August 2023

Jas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed two separate orders in the past 3 months and never received items or money back. Terrible customer service”

Helpful Report

Posted 2 years ago

“I order a bunch of stuff on Black Friday and received 2 of the items a week later. I was told the other 6 items will be deliver separately. its now Dec22 and still nothing. no response from their chat, no other way in getting in contact with them. now I will look stupid on xmas day without gifts for my family. they definitely lost me as a future customer!”

Helpful Report

Posted 2 years ago

“Worst Customer Service!! It's 2021 and you'll think a £1bn company would actually invest in customer service! Spent £76 and they didn't send a SINGLE item right. All wrong items. Each time I try to get through to their customer service, I get a message from their chat bot saying that someone will contact me...it's been over 2 weeks now and still waiting. What a terrible company!”

Helpful Report

Posted 2 years ago

“I expedited an order to arrive for Christmas and they sent the wrong order!!! They don't have a number to call and take a week to respond by email. Horrible customer service and incompetent fulfillment. From the "wrong" product I received, I can also tell that their products are garbage. Don't trust.”

Helpful Report

Posted 2 years ago

“I placed an order at the end of November HOPING it would come before Christmas. I saw on their website that they told us to add about 10 business days because they were “backed” up hence why I ordered ahead of time. It’s saying the label has been created and preparing to ship ( for about 4 days now) but UPS doesn’t even have the order! Tried contacting customer service but there’s no phone, just a bit and an email and even that’s saying a response will be given in a week! Never buying from them again, severely disappointed.”

Helpful Report

Posted 2 years ago

“I ordered stuff for my brother for Christmas, the package said it was delivered but I never got it. Reached out to the gymshark BOT and then waited a week for a reply just for them to tell me they can't help me in any way or give me a refund for my items. So I just spent over $60 on items that I did not get! Their response team is the worst, and the way they "resolve" issues is horrible. I supported them for years and now I don't want to spend another dime on their stuff.”

Helpful Report

Posted 2 years ago

“Austpost keeps asking me to wait, Gymshark has no where to contact human service whom can explain where my items have gone. It's ridiculous and service is a joke.”

Gymshark 1 star review on 14th December 2021

Helpful Report

Posted 2 years ago

“I placed an order on 11/1/21 that I have still not received. There is no one to talk to over the phone or to chat with. They said they would reply in a week. I have been charged for the item on my credit card. I would never buy from a company that doesn't have the ability to apply back in 24-48 hours. My son wanted this item, but I will not purchase from them ever.”

Helpful Report

Posted 2 years ago

“The only brand that can lose a $300 order for good. I'm your customer, not your sponsor. My friend and I made these huge orders on the same day, from the same street, only a few hours apart. She got her package delivered full, within 5 days. Mine, on the other hand, was fulfilled 10 days after hers and in the end, got completely lost. I have also contacted the delivery service and they said, the package never came to them! SO Gymshark?! Can you imagine how can a package with 26 goods in it got lost in space? It is not like I have ordered a pair of leggings and one crop top. When I reached out to them, I had to wait for the answer 7 days just to find out, my $300 Christmas presents somehow disappeared. Great news Gymshark, thanks a lot. As a refund, I was offered a gift card in the value of the "sold out goods", because of course, in a meantime some things I have ordered got out of stock. You can count how many things you can buy at Gymshark for a $100 gift card, right? 2 instead of the original 6, just to clarify this. I'm the patient type of customer, always replying nicely. But this is too much. Anyways, take my advice. If you do not want to lose money and all the joy from workout clothes, do not shop at Gymshark. And another thing - do not provide Black Friday sales if you are not capable of delivering your promises.”

Helpful Report

Posted 2 years ago

“I ordered a size L in leggings from GymShark. I loved the color (pink/orange ombré), but everything else is awful. I normally fit in a size M, but sometimes decide to size up for my butt. The size L BARELY fits me and is super tight. Plus the material does not hardly stretch at all and feels very restricting especially when doing squats and other leg exercises. I would recommend sizing up and only using these if you want expensive lounge wear.”

Helpful Report

Posted 2 years ago

“Placed two seperate orders on 11/18. I received one of them 8 days later and my other order (the first order I placed, which, of course had all of my "must haves") is still showing "LABEL CREATED"on the fed ex site. Gymshark told me over a week ago, that they already shipped the package out of their warehouse, but I found out that is not actually the case. Fed Ex does not have the package yet. I messaged them over two days ago for the third time, and they have yet to get back to me. I'm about to dispute the charge with my bank.”

Helpful Report

Posted 2 years ago

“Shocking service delivery still not come and ordered on the 18th”

Helpful Report

Posted 2 years ago

“Slow ass shipping.”

Helpful Report

Posted 2 years ago

“Ordered leggings over two weeks ago and no sign, emailed them and haven’t heard anything back.”

Helpful Report

Posted 2 years ago

“Quality is getting worse and worse, also , why would models be size L and more , you are discriminating all the people who worked pretty hard and build their body, proper eating, workouts , sleep and etc. But right now what I see , everyone (especially big girls ) wearing gymshark clothes. What is the purpose of naming your company GYMSHARK ??!!”

Helpful Report

Posted 3 years ago

“Recently bought the Whitney Simmons collection. The quality was on the products were appalling!! There were all lines of colour dye on the leggings and top. There were bits of stitching sticking out here and there. I sent back to Gymshark and waited over a month for a refund!! Contacted customer service who’d implied I’d not sent the right items back, and do had to wait for warehouse staff to physically open the bag! I won’t buy off this company again! Don’t waste your money!”

Helpful Report

Posted 3 years ago

“I don’t know how gymshark has so many good reviews. Following the trends, I ordered a supply of gymshark clothes to workout in. On top of ordering gymshark apparel, I also ordered and bought workout apparel from over 10 other companies. Gymshark workout apparel fit the worst, stretches the worst, and the sizing was off. I have a bum and a small waist. I order leggings typically size small so they cling to my waist. All leggings from all other companies but gymshark fit fine. However, I couldn’t even get the gymshark leggings over my bum so make sure to size up. Also, I would not feel comfortable working out in this material as it is not stretchy. While the small bottoms I ordered felt more like an XXS with no stretch, the workout bras which I ordered in size small were larger than usual. I have A cups and feel like I should have at least a strong B or C with these. Majority of the shirts I got fit more like mediums when they were small or XS. One of the shirts however I got in small was like an XXS baby shirt. It was a long sleeve. All’s I’m saying is their sizing is all over the place. Their material has no stretch so I don’t know how we’re supposed to bend in these things for squats, deadlifts, yoga, etc. Ultimately I don’t know what all the hype is about and this was the only website where I could find honest real reviews about gymshark wear. All the reviews I read was that this apparel was fabulous which is really confusing considering so many other companies have fantastic gym wear for way less money and they fit better too.”

Helpful Report

Posted 3 years ago

“Wanted to send back some of the items that i purchased and it turns out i have to pay the return fee which is 3x times more overpriced that i would have paid at my local post office. Never ordering anything from gymshark again. Their customer service sucks :)”

Helpful Report

Posted 3 years ago

“*BEWARE* Placed my order the first week of July, received an email two days later saying my order had shipped. However the tracking number has NO information listed on it. No estimated delivery times or any indication that my order actually shipped. I emailed the customer support 3x now and still have yet to receive a reply. I paid for expedite shipping because I am moving next week. At this rate, I doubt I’ll receive the clothes before we move. BL: this Companies customer service and shipping our right SUCKS!”

Helpful Report

Posted 3 years ago

“Be very very careful when returning. I returned 3 items I know for a fact were in the parcel - something which can be proven by its weight - and after numerous complaints I received a message to say “the warehouse staff refunded all items returned so this case is closed” they claimed they received just two items. So someone is lying. Absolutely despicable from a company of this size. BE VERY VERY CAREFUL! If you order, make sure you want it all because their staff cannot be trusted!”

Helpful Report

Posted 3 years ago

Gymshark is rated 1.8 based on 159 reviews