Gymshark Reviews

Name: Gymshark
Rating: 1.78

1.8 Rating 162 Reviews

17 %

of reviewers recommend Gymshark

Company Reviews

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Metrics

1.8

Based on 162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Gymshark 1 star review on 27th August 2024

Anonymous

Brittany

Gymshark 1 star review on 31st October 2023

Nick

Gymshark 1 star review on 15th August 2023

Jas

Anonymous

Anonymous // 01/01/2019

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“I purchased some shorts for my son as a Christmas gift and they were on sale. After the holidays I found he needed a size larger and tried to do an exchange. System showed that larger size I wanted wasn't available, but I WAS able to order them. (Funny, not available for an exchange, but available as a new purchase at full price!!) I decided to go ahead and order since they were available and thought for sure that Gymshark would refund me the difference of over $13. I contacted them (only option is through chat) and they just gave some bologna about me purchasing at a time when there wasn't a sale and they couldn't provide a refund for the difference!!! An exchange should be even for the same shorts, different size!!! I'll never order from them again and would encourage others to steer away!! Thank you.”

Gymshark 1 star review on 5th January 2022

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Posted 2 years ago

“Slow delivery can't contact anyone. Still hasn't shipped and been a week.”

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Posted 2 years ago

“I received my items, however when I attempt to return (1) item the portal was slow and unresponsive. Made numerous attempts still unsuccessful. No phone, email or any customer service to support my return. The pinwheels just spins and it's definitely not my internet provider. It's almost as IF it's intentional ... "we don't have a record of the provided information, please try again"”

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Posted 2 years ago

“Radial is terrible! The delivery crew dumps packages in unsafe locations take photos as “proof of delivery” and the company does nothing! The are rude and callus. See photo of item delivered To a random window sill in my building and was then stolen”

Gymshark 1 star review on 26th December 2021

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Posted 3 years ago

“This company has taught me an expensive lesson; never do business with a company that has no; 1. Phone Number 2. Direct e-mail address 3. Live Chat By far the worst customer service I have ever encountered. I purchased an order on November 30, 2021. My order was shipped and delivered by a carrier I have never heard of ( Axlehire or Radial) however, I did not receive my package. It was either delivered to the wrong address or never delivered at all, however, I can not reach "GymShark" It is now December 25, 2021, and their website is still talking about delays due to "Black Friday" ....Really...What a joke. I will NEVER order from this company again and if you don't mind giving away your hard-earned money, I suggest you think twice. I filled a claim with my credit card company but it will take some time. GymShark you should be ashamed of yourself! With the business I'm sure your getting, you should know by now; customer service can make or break you. I'm just one person, however, had I done my due diligence first I wouldn't be on the list of unsatisfied customers.”

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Posted 3 years ago

“This is the absolute worse customer service I have had to deal with. I placed an order on November 12, and on November 14, I received an email stating my order was “the the way” and have yet to receive it. Trying to contact this company for information is ridiculous. They do not reply back for a week. When they did reply back, they said my order had been lost. A replacement will be sent. Another week goes by and nothing. When I emailed again to ask what the status of my order was, they stated 2 items items were out of stock. Due to their “Black Friday sales” they said we will send you what we have in at stock and send you a gift card to cover the other 2 items. Okay. Great. Well, it’s now Christmas Eve, and no items. They did however send me an E gift card in the amount of $26.56??? What? I spent $40 on those 2 Bold stringer tanks. Before taxes. A total of $95.62. I am beyond frustrated. At least send the correct amount I spent. I will NEVER order from this company again. They need to revamp their customer service department.”

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Posted 3 years ago

“Absolutely terrible service. I would definitely never buy from here again. I placed on order on the 5th, it still hasn't arrived, with no updates at all from them. Trying to talk to someone is like pulling teeth. The wait time for their customer service team is 1 week. Absolutely disgraceful customer care.”

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Posted 3 years ago

“Placed two separate orders in the past 3 months and never received items or money back. Terrible customer service”

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Posted 3 years ago

“I order a bunch of stuff on Black Friday and received 2 of the items a week later. I was told the other 6 items will be deliver separately. its now Dec22 and still nothing. no response from their chat, no other way in getting in contact with them. now I will look stupid on xmas day without gifts for my family. they definitely lost me as a future customer!”

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Posted 3 years ago

“Worst Customer Service!! It's 2021 and you'll think a £1bn company would actually invest in customer service! Spent £76 and they didn't send a SINGLE item right. All wrong items. Each time I try to get through to their customer service, I get a message from their chat bot saying that someone will contact me...it's been over 2 weeks now and still waiting. What a terrible company!”

Helpful Report

Posted 3 years ago

“I expedited an order to arrive for Christmas and they sent the wrong order!!! They don't have a number to call and take a week to respond by email. Horrible customer service and incompetent fulfillment. From the "wrong" product I received, I can also tell that their products are garbage. Don't trust.”

Helpful Report

Posted 3 years ago

“I placed an order at the end of November HOPING it would come before Christmas. I saw on their website that they told us to add about 10 business days because they were “backed” up hence why I ordered ahead of time. It’s saying the label has been created and preparing to ship ( for about 4 days now) but UPS doesn’t even have the order! Tried contacting customer service but there’s no phone, just a bit and an email and even that’s saying a response will be given in a week! Never buying from them again, severely disappointed.”

Helpful Report

Posted 3 years ago

“I ordered stuff for my brother for Christmas, the package said it was delivered but I never got it. Reached out to the gymshark BOT and then waited a week for a reply just for them to tell me they can't help me in any way or give me a refund for my items. So I just spent over $60 on items that I did not get! Their response team is the worst, and the way they "resolve" issues is horrible. I supported them for years and now I don't want to spend another dime on their stuff.”

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Posted 3 years ago

“Austpost keeps asking me to wait, Gymshark has no where to contact human service whom can explain where my items have gone. It's ridiculous and service is a joke.”

Gymshark 1 star review on 14th December 2021

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Posted 3 years ago

“I placed an order on 11/1/21 that I have still not received. There is no one to talk to over the phone or to chat with. They said they would reply in a week. I have been charged for the item on my credit card. I would never buy from a company that doesn't have the ability to apply back in 24-48 hours. My son wanted this item, but I will not purchase from them ever.”

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Posted 3 years ago

“The only brand that can lose a $300 order for good. I'm your customer, not your sponsor. My friend and I made these huge orders on the same day, from the same street, only a few hours apart. She got her package delivered full, within 5 days. Mine, on the other hand, was fulfilled 10 days after hers and in the end, got completely lost. I have also contacted the delivery service and they said, the package never came to them! SO Gymshark?! Can you imagine how can a package with 26 goods in it got lost in space? It is not like I have ordered a pair of leggings and one crop top. When I reached out to them, I had to wait for the answer 7 days just to find out, my $300 Christmas presents somehow disappeared. Great news Gymshark, thanks a lot. As a refund, I was offered a gift card in the value of the "sold out goods", because of course, in a meantime some things I have ordered got out of stock. You can count how many things you can buy at Gymshark for a $100 gift card, right? 2 instead of the original 6, just to clarify this. I'm the patient type of customer, always replying nicely. But this is too much. Anyways, take my advice. If you do not want to lose money and all the joy from workout clothes, do not shop at Gymshark. And another thing - do not provide Black Friday sales if you are not capable of delivering your promises.”

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Posted 3 years ago

“I ordered a size L in leggings from GymShark. I loved the color (pink/orange ombré), but everything else is awful. I normally fit in a size M, but sometimes decide to size up for my butt. The size L BARELY fits me and is super tight. Plus the material does not hardly stretch at all and feels very restricting especially when doing squats and other leg exercises. I would recommend sizing up and only using these if you want expensive lounge wear.”

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Posted 3 years ago

“Placed two seperate orders on 11/18. I received one of them 8 days later and my other order (the first order I placed, which, of course had all of my "must haves") is still showing "LABEL CREATED"on the fed ex site. Gymshark told me over a week ago, that they already shipped the package out of their warehouse, but I found out that is not actually the case. Fed Ex does not have the package yet. I messaged them over two days ago for the third time, and they have yet to get back to me. I'm about to dispute the charge with my bank.”

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Posted 3 years ago

“Shocking service delivery still not come and ordered on the 18th”

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Posted 3 years ago

“Slow ass shipping.”

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Posted 3 years ago

Gymshark is rated 1.8 based on 162 reviews