H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.69

2.7 Rating 321 Reviews

42 %

of reviewers recommend H Samuel

2.7

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Avg Email Response Time	-1 hours

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for a watch for my grandaughters birthday and was told it would be here within the week. after 10 days of waiting i rang the store and was told it had been cancelled no one had contacted me at all to ell me. when asking for a refund they said they couldnt as my bank card i paid with had been changed due to someone using my bank and i had to have new card. So therefore i had no watch or refund. Shocking service will not buy from the fareham branch again”

Helpful Report

Posted 3 years ago

“I have sent a complaint to customer services team on behalf of my mother and received zero response. My mum put her watch in yo the Chichester branch last October and is still trying to resolve the issue of the watch going missing and subsequently a replacement. My mum has called the store almost weekly and visited the store many many times over the last year to try to resolve the issue. Shockingly, poor service, no accountability and still unresolved..waiting for a watch to come back on to stock!”

Helpful Report

Posted 3 years ago

“I have been a regular customer of H.Samuels for the better part of the last 2 years or so. They have been my go to place for good deals on entry level watches and jewelry gift items but today, I got to see a horrible side of them. I ordered a Seiko 5 Sports watch, reference number SNKD97K1 a week ago. The timepiece was on a great deal, with all the discounts I placed the order for £68, the lowest I have ever seen for this watch. Naturally, the product was in high demand and it was getting in and out of stock every day or so. A week later, today, when I was due to receive the watch, I felt suspicious of the fact that I hadn't received any text/emails from DX deliveries, (their postage provider) and so I gave their customer services a call. To my utter shock, it was then that the customer rep informs me that the product is out of stock and the order was cancelled! I mean, I placed the order a week ago and now they are telling me that the product was out of stock!?!!?? Upon further inquiry, the rep explained that their website does not show updated stock info. I could even see on my H.Samuels account that the product was Dispatched and was "In Transit" but the rep said it was wrong info displayed from their system and while I was on the phone they updated the order status to cancelled. In terms of compensation, all they could offer was me to look for any other alternative of the same price on their website, which was impossible they recently had a huge sale and most of the mechanical/automatic timepieces were already sold by now! I feel cheated, misled and extremely disappointed at such callous behaviour from a company with recognition and reputation of H.Samuels! It's not the case that I didn't get the watch I wanted, but the way they handled the situation that is particularly unacceptable to me. They could've given me a voucher to use later for the same or equivalent product later or they could've just raised a ticket to send the product whenever it gets in stock later. But they did none of that, just shrugged their shoulders and asked me to move on, after keeping me waiting for 1 whole week! If they had told me this earlier, I could've even gone for a Fossil me3102, a mechanical watch with comparable price and (a little less desirable) specs. But they didn't! They have surely lost a loyal customer in me and several others whom I know as this kind of "promising more than you can handle" attitude is reminiscent of scams and I will no longer suggest H.Samuels to anyone I know.”

Helpful Report

Posted 3 years ago

“All happy to help when buying but when you go back the aftercare is terrible. Was told the repair would take up to 4 weeks but they normally come in 2. My fiancé rang up and the woman was so rude and said “well what’s your collection date?” I’ve rang today on the 4 week mark after not receiving a text. Rang 9 times with no answer! Appalling”

Helpful Report

Posted 3 years ago

“Excellent staff! I was served by a lovely gentleman who said he was new and hadn’t had much experience in store yet however he was able to find me the perfect watch I was looking for. Amazing experience and would recommend for everyone.”

Helpful Report

Posted 3 years ago

“I've purchased a watch on line which I never received. Contacted customer service nearly every day during a week to find out what's happening with my order. A few times was advised to chase the delivery company. I did, but no results. When contacted the H.Samuel customers service team to ask for refund, was told that they can't do it as the order number I have it's under someone else's name?!!! Its a total nonsense! Terrible experience! Rude ,unprofessional and totally useless staff . Please be aware of purchasing any goods with this company!”

Helpful Report

Posted 3 years ago

“My very loved engagement ring stone fell out after 4 years,found stone luckly..Very disappointed,and very upset..”

Helpful Report

Posted 3 years ago

“I bought a pretty 9ct gold, double heart chain.It is so pretty, lightweight and perfect to wear, at any occasion.”

Helpful Report

Posted 3 years ago

“Ordered watch online, did not arrive, their online chat eventually told me it was out of stock. Give them their due when I rang customer services they did arrange a transfer from another shop to my local one but.... they never bothered to contact me to tell me they had it. So to recap twelve days on, I've just had to walk a mile and a half in the pouring rain to collect a watch that had free delivery and was more expensive, from a shop who didn't know why they had it! Absolutely appalling, avoid at all costs”

Helpful Report

Posted 3 years ago

“Great offers on jewellery with fast delivery. Good quality”

Helpful Report

Posted 3 years ago

“Should be 0 stars . The 3 for 2 is a scam . Ripping costumer off . Selling items on line when they clearly don't have it in stock”

Helpful Report

Posted 3 years ago

“Staff incompetent had to keep pushing for my repair to be completed it took 5 week to fit a Diesel watch strap on collection it was fitted the wrong way round (simple job) a fool could complete worst ever company stay well clear and dont trust them with your jewellery”

Helpful Report

Posted 3 years ago

“You get what you pay for with this jewellers....they sell complete rubbish. Faulty catches on necklaces, stones falling out of rings, metal going off colour and tarnished. No interest in repairing faulty goods which shouldn't be faulty after such a short time after purchase. Keep your money in your pocket and use a reputable, upmarket jewellers, and not this shower of budget brand cowboys.”

Helpful Report

Posted 3 years ago

“Manager is a rude and blunt woman and was offered no support or help or even advice during my visit. Wont be back.”

Helpful Report

Posted 3 years ago

“Got a watch online from another retailer but they mixed up the measurements. I took into the Lincoln branch and they made sure I knew it would cost £20 to adjust. Went ahead and in the end they did not charge me as I had bought from them before. Service was spot on.”

Helpful Report

Posted 3 years ago

“Collected new watch ,which I had to order On getting home discovered it’s needs anew battery.Very disappointed. Very poor experience.Would never use again”

Helpful Report

Posted 3 years ago

“I visit the store in Prospect Centre Hull as i was in search of an eternity ring My store assistant Lorraine went above and beyond I found the perfect ring Sadly Prospect Centre didnt have my size Lorraine rang around several stores Yes she located my size in Ireland This was located on Thursday by Lorraine she assured me my ring would be in theProspect store on Tuesday of the next week After she confirmed my ring size she i left the store I have to admitt i felt unsure of her guarantee of the ring being in Hull for Tuesday Low and behold the day before Monday i recieved a call saying my ring was ready to collect I was excited so went into Hull on Monday The ring is beautiful and fits perfectly Lorraine was very friendly,helpful and proffesional I will be returning to this store if i decide i need anymore jewellery”

Helpful Report

Posted 3 years ago

“Appalling customer services, the bangle brought for wasn’t fit for purpose, wouldn’t waste my money with this company, £220 Down the drain and a not a ounce of care from ThemAt all. Scrapped the bangle for stupid money!! Thanks !! I Wont recommend you to anyone .. poor workmanship for the cost of you tatt”

Helpful Report

Posted 3 years ago

“I ordered a bracelet and a few days later received an email to say the order has been cancelled. I called trying to sort this problem and was told it was out of stock and was showing in stock on online. I then ordered another bracelet and again the same thing happened a few days later. Another email saying it had been cancelled. By this point I was annoyed as this was supposed to be a gift and now very close to the event I had nothing. Very badly arranged online service, won't be shopping from here again. Can't rely on the delivery from here.”

Helpful Report

Posted 3 years ago

“Very bad service”

Helpful Report

Posted 3 years ago

H Samuel is rated 2.7 based on 321 reviews