H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.67

2.7 Rating 317 Reviews

42 %

of reviewers recommend H Samuel

2.7

Based on 317 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Avg Email Response Time	-1 hours

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pretty 9ct gold, double heart chain.It is so pretty, lightweight and perfect to wear, at any occasion.”

Helpful Report

Posted 3 years ago

“Ordered watch online, did not arrive, their online chat eventually told me it was out of stock. Give them their due when I rang customer services they did arrange a transfer from another shop to my local one but.... they never bothered to contact me to tell me they had it. So to recap twelve days on, I've just had to walk a mile and a half in the pouring rain to collect a watch that had free delivery and was more expensive, from a shop who didn't know why they had it! Absolutely appalling, avoid at all costs”

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Posted 3 years ago

“Great offers on jewellery with fast delivery. Good quality”

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Posted 3 years ago

“Should be 0 stars . The 3 for 2 is a scam . Ripping costumer off . Selling items on line when they clearly don't have it in stock”

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Posted 3 years ago

“Staff incompetent had to keep pushing for my repair to be completed it took 5 week to fit a Diesel watch strap on collection it was fitted the wrong way round (simple job) a fool could complete worst ever company stay well clear and dont trust them with your jewellery”

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Posted 3 years ago

“You get what you pay for with this jewellers....they sell complete rubbish. Faulty catches on necklaces, stones falling out of rings, metal going off colour and tarnished. No interest in repairing faulty goods which shouldn't be faulty after such a short time after purchase. Keep your money in your pocket and use a reputable, upmarket jewellers, and not this shower of budget brand cowboys.”

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Posted 3 years ago

“Manager is a rude and blunt woman and was offered no support or help or even advice during my visit. Wont be back.”

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Posted 3 years ago

“Got a watch online from another retailer but they mixed up the measurements. I took into the Lincoln branch and they made sure I knew it would cost £20 to adjust. Went ahead and in the end they did not charge me as I had bought from them before. Service was spot on.”

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Posted 3 years ago

“Collected new watch ,which I had to order On getting home discovered it’s needs anew battery.Very disappointed. Very poor experience.Would never use again”

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Posted 3 years ago

“I visit the store in Prospect Centre Hull as i was in search of an eternity ring My store assistant Lorraine went above and beyond I found the perfect ring Sadly Prospect Centre didnt have my size Lorraine rang around several stores Yes she located my size in Ireland This was located on Thursday by Lorraine she assured me my ring would be in theProspect store on Tuesday of the next week After she confirmed my ring size she i left the store I have to admitt i felt unsure of her guarantee of the ring being in Hull for Tuesday Low and behold the day before Monday i recieved a call saying my ring was ready to collect I was excited so went into Hull on Monday The ring is beautiful and fits perfectly Lorraine was very friendly,helpful and proffesional I will be returning to this store if i decide i need anymore jewellery”

Helpful Report

Posted 3 years ago

“Appalling customer services, the bangle brought for wasn’t fit for purpose, wouldn’t waste my money with this company, £220 Down the drain and a not a ounce of care from ThemAt all. Scrapped the bangle for stupid money!! Thanks !! I Wont recommend you to anyone .. poor workmanship for the cost of you tatt”

Helpful Report

Posted 3 years ago

“I ordered a bracelet and a few days later received an email to say the order has been cancelled. I called trying to sort this problem and was told it was out of stock and was showing in stock on online. I then ordered another bracelet and again the same thing happened a few days later. Another email saying it had been cancelled. By this point I was annoyed as this was supposed to be a gift and now very close to the event I had nothing. Very badly arranged online service, won't be shopping from here again. Can't rely on the delivery from here.”

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Posted 3 years ago

“Very bad service”

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Posted 3 years ago

“I bought a beautiful engagement ring , and wedding ring set , I couldn't be happier, I bought it from the store in Oldham, the young man that served me was brilliant he has a nice manner , very good customer service, lovely man couldn't fault any of it.”

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Posted 3 years ago

“Iam extremely happy with HSamuel I took a gift back that my husband had bought me for Christmas and I was not happy with wasn’t something I would wear And because of the covid19 Lockdown had been unable to go to the shop to change it hopefully we went this morning now the the shop is open and we had a warm welcome and Sadie was so helpful in showing me. things I really liked no fuss about changing the items I had taken back it was such a relief as I would never have worn got just what I wanted I was soo happy abig thankyou to Sadie for her helpxx”

Helpful Report

Posted 3 years ago

“Deserve 0.0000000. Whitehaven staff are immensely rude and intolerant to customers. I did buy some necklace there and the zircon fell out within a month. One grey old woman actually left the shop with two other members of staff to point and gossip at me after I returned an unwanted gift. This went on for many months. Made me feel inferior. The quality of products and staff is appalling. They should close.”

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Posted 3 years ago

“Shopping with hubby for 25th wedding anniversary gift assistant so helpful and gave several options as i wanted new bridal set .he took time allowing time for choice and ensured i was 100% happy when in fact i was ecstatic and while my size had to be ordered it was available within 48hrs and so even better”

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Posted 3 years ago

“Very bad service. I bought a ring as a gift on their website. After a few days, they canceled my order due to lack of goods. My girlfriend was left without a birthday present. They sell goods online that they don't have. I just lost my time and nerves. I will never use it again and advise my friends against it.”

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Posted 4 years ago

“Was in contact with a lady loads of offers came up just wanted a watch refused offers contact lost”

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Posted 4 years ago

“If anything goes wrong they make an excuse not to change it bunch of cowboys”

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Posted 4 years ago

H Samuel is rated 2.7 based on 317 reviews