“Stay away from these products. I had them in my house 10 years ago and loved them but this build is completely different. I have the pull out cooking oil stand and it is so badly designed the products fall off when pulled out mainly because the side is too low there is no support and the quality of the tin is so poor the whole thing shakes as its pulled out , same thing with the tea towel pull out. The twin large bins have corroding on the tracks after only 12 m months and the tracks a very worn.
I would not choose these products again.”
“Bought a 'City' bin system through our Kitchen Installer. It had a fault within a year which was repaired, then significant further faults shortly after leading to the frame collapsing. Hafele refused to replace the bin system, saying that the faults had been caused by misuse! Misuse!! All we used the system for was to put rubbish in then empty it out. Our Kitchen installer has been great, replacing the system at their cost with another manufacturer's; but should not have had to. AVOID!!”
“It's a horrible product ,September we bought it, twice a month I need to call a person for servicing.Anything spills it stops working .I had Faber for so many years never faced such a problem.For a new house got a new hob and that's where we made a mistake .I should say it's horrible product no one should buy it”
“I'm using nagold hob since three years but have been having problems like getting switched off in low flame, the big burner not working, lot of black deposit on the vessels, etc., First, the authorised service centre number is not available anywhere in hafele websites or other pages. When I finally got the contact from a showroom nearby, they took the whole unit for service. I got a call saying there are many parts that needs to be replaced and quoted a huge sum towards that and service. When I questioned about the quality of the product and the price I have paid, the answer was shameless and very rude. The authorised service engineer in Bangalore said that he agrees hafele is an inferior quality with cheap burners compared to prestige or sunflame. This is a lifestyle product and calls for heavy maintenance if you need these stylish products was the straight shameless response. He also said don't waste my time, get it repaired if you want or throw it away. Extremely disappointed Hafele. I have recorded the conversation and will escalate it to the highest possible level”
“I have had 3 conversations with them and 2 emails chasing £102.18. Working from home i can't check during the Covid 19 pandemic. Harassing people who have been furloughed to make them sort out when they are going to get paid. Literally horrid people who suggested i got on the bus and went to work to post a part back to them if we weren't going to pay for it. I explained personal worry with sick family issues. They are the worst people i have encountered during this crisis. You will never be able to apologise to me.”
“I purchased all Top quality products by HAFELE India but unfortunately had really bad experience with HAFELE that products not valid as per it's cost. It's biggest cheating I ever suffered with worst products.”
“Terrible customer service and delivery my items not been delivered its been more then 2 months and still they dont give delivery date i am not happy at all as i have no cooker to feed my kids never shop from here again 😢”
