Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 822 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a £35 MOT with the Autocentre Tritton Road, Lincoln yesterday. My car had been serviced and pre-MOT'd by my regular mechanic (who is also a licensed MOT operative) the previous day, so I was not expecting any issues. I received a call from Halfords to say my car had failed due to the covers over the ball joints of the rear anti-rollbar no longer keeping dust out, and I was asked if I would like them to fit new ones. I explained I was surprised because of the recent service and said I would have the remedial work done by my regular mechanic. When he looked at the issue he was very clear that there was nothing wrong with the dust caps but was more concerned that the rubber bushes (which lie beneath the covers) had both been cut - not damage that would have been caused through driving. Bearing in mind that this guy has serviced my cars for around 12 years and is a 35 year experienced mechanic with his own business and MOT station, I have no reason to disbelieve him. He replaced the caps and bushes for me anyway(free of charge) and showed me the ones he had taken off. He also explained that even with the cuts to the bushes, had Halfords picked this up, this would not have been a fail. When I got home I immediately contacted the manager-on-duty and explained all this to her but ultimately got no-where just that it was a difference of opinion of different MOT'ers. I made it clear that I felt like I had been duped and complained at having to pay for a re-test at which point she advised that I would not be charged on this occasion. I had to contact the office first thing the next day to book the re-test which I did but was told that I would be charged as todays manager was not aware of any discussion I had had. When I took the car for it's re-test I parked at a slightly odd angle and took note of this. 45 minutes later when I collected the car along with the Pass paperwork I noticed that the car had not been moved. It was raining heavily so I cannot imaging the mechanic crawling around under the car to check on the work that had been done! I have been left with the feeling that Halfords were not honest about the MOT and can't shake the feeling that, although I can never prove it, the tester created the issues in the expectation that I would pay for additional parts and labour (having read through some of the other reviews it appears this is a pattern). I may be being over cynical but I will not use Halfords Autocentre again. Cheap MOT equals additional unnecessary(!) costs equals unfair deal.”

Helpful Report

Posted 5 years ago

“Excellent service, at the Washington centre”

Helpful Report

Posted 5 years ago

“Dropped car off at 0830 for mot and service for mid day finish only to be told at 15.30hrs that I had an option of a oil flush which meant that they hadn't even drained the oil yet( i declined ).Also there was a further hour delay while they sourced an air filter from the main dealer despite the car being booked in two weeks earlier. Recommendations were that a rear tyre needed replacing as it was 2-3 mm and three wheels required balancing.I immediately took the vehicle to a tyre company who replaced the front tyres weeks earlier who confirmed the rear wheels actualy had 4-5mm tread and the wheels didnt need balancing. Halfords also reported that the service light was on which is untrue,i actual don't know if the car has one. I take three vehicles a year to halfords but unsure if this will now continue.”

Helpful Report

Posted 5 years ago

“I booked my Mercedes CLK 320 (W plate) in for MOT test , ageing but in good condition, on 23/5/2019 at the Halfords Garage in Watford,Wiggenhall Rd WD18 0FN. It failed on a split alloy,three worn tyres, suspension ball joint, and the headlights were "obviously incorrect " ?... the manager Richard Brett-Hymns gave me the news. "Can you quote me for the work" I asked him , " will call you this afternoon " was the reply. Heard nothing for five days. Was being emailed for a customer review by Halfords so called them to explain I had been left in the dark. They apologised and booked me in for a free re-test. I had the work completed elsewhere...manager deals with me again on re-test day. No apologies for his total lack of customer service the first time, and told me it had failed again on headlights."They are a blob, you need new ones" . No explanation at all on what the "blob" was about. The manager, cannot cope with his computer or incoming phone calls, his desk and pc are at the front of the shop in the waiting area. In my presence and hearing, and three other customers, he answered one call , midway through said..." no, he's my assistant manager, he's useless". This was the most depressing customer / service provider exchange I have had for many years with any company / person. The manager has a bullying attitude of the passive aggressive variety. Jo ( the lady ), working with another older guy on the day next to him in reception were both fine.”

Helpful Report

Posted 5 years ago

“I took our cars in to Halfords autocentres Farnham Road Slough on Saturday 13th July 2019 for MOT's . Firstly my vehicle, it failed. My brake pedal rubber had come off and was in the footwell next to the pedal, he didn't just put it back on he failed it. Then I stated could they please replace it, so they did and it passed and then the reception guy stated I owed him money, to which I answered, it was a free MOT, oh he said we aligned your headlights so that's £15, they should have advised me the work needed doing, not just gone ahead and done it. Then they stated I needed a new anti role bar, bearing in mind I had Mylar serviced not 3 months earlier at BMW and it didn't even show up on their future advisories. Secondly my partners vehicle ran 1/2 hour late, they asked whether really wanted it doing ? Of course we wanted it doing - total incompetence! Bearing in mind last year he had his MOT done bathe ministry and it passed with no advisories. On completion were told the windscreen had failed due a mark on it. I stated to the reception guy that we had a ministry MOT last year with no advisories, his reaction was aggressive and he said we have nothing to hide etc so I asked him to Show me the mark, it was a stone chip in. The top corner , not impairing drivers vision and it was there last year, outside it turned into an argument. The tyre was defective also showing just 2mm of tread ? This car has only done 5000 since last year, the ministry would have had an advisory on this last year if it was low ? Monday 14th July I will be escalating my formal complaint to Halfords CEO and I require our vehicles to be re-tested by the ministry. In future we WON'T BE USING THIS COMPANY AGAIN”

Helpful Report

Posted 5 years ago

“Not happy!”

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Posted 5 years ago

“Hi went to bath centre on July 10th 2019 had a leaky tyre valve .valve was replaced free of charge had great service on a very hot day .Jess . .manager was very helpful. Will use again.well done”

Helpful Report

Posted 5 years ago

“I used the Barking east London branch yesterday. The service there was first class. The technician Roy was polite and very helpful kept me informed all the way through the repair. I booked my appointment on line First class service.”

Helpful Report

Posted 5 years ago

“Halfords Autocentre Coventry Took my car in for a free mot appointment was at 11.45 arrived at 11.30 Left car with them and went for a walk came back around 12.15 ish to see my car only just going in. Went for another walk came back and car not finished until 13.20 I spoke to the guy on the helpdesk who said car is late because of all the things wrong with it. I told him thats not true as mot had still only taken just over the hour but it was because the car was late going.He wouldn't have it and tried to tell me my appointment was at 11.55. I then had to wait a further 20 minutes plus before the report was written up total time wasted of my day was 2.5 hours One of the serious items listed was a leaky petrol tank so I phoned up another garage who had a look and said they couldn't find a leak. Halfords had sent me away thinking my car was scrap! I booked in for another mot at a major brand and my car came away with a pass and advisories of which Halfords had quoted some as dangerous. My message to anyone who wants to listen is THERE IS NO SUCH THING AS A FREE LUNCH THERE IS ALWAYS A CATCH The advisories on my new MOT are going to be dealt with immediately.”

Helpful Report

Posted 5 years ago

“Tuck my car to halfords Blackburn for a free car safety check. Dropped car of a 8.15 and wasnt available to pick up till 1.30 even though the website says 1 hour to do safety check. Goes go collect my car only to be told I need a new clutch as its slipping and they quoted £580. Didn't believe them so tuck to another garage and he sed the clutch is fine. Just trying to con people in with the free safety check to give you false quotes for work that doesn't need doing. Just think how many gullible people will fall for the scams.”

Helpful Report

Posted 5 years ago

“I am giving HALFORDS, Eastern Avenue, Gloucester, a very deserving ' Five Star' Rating for the following reasons :- I found Halfords. to be a very well stocked store for any motorists/cyclists customer's needs.which no other Gloucester retailer of such quality and robust goods can match. I attended and shopped at this Halfords Branch ( Gloucester ), on Wednesday. 3rd of July, 2019. looking to purchase good quality security items for two Motability electric scooters . A member of staff, namely, 'Aerron' was immediately on hand to assist me, and take me to and show me all my needs ( 2 x quality strong cables, 2 x best quality alarm locks with keys; and some minor items like wash sponges and disability display stickers ) all for under £50.00 which were well worth it, having regard to the fact that the locks and cables were probably the best I could obtain above that of from what any other retailer had to offer for my security needs....so top marks to HALFORDS. Eastern Avenue, Gloucester As a bonus. my grateful thanks to Aerron. who afforded me two minutes of time by adjusting the rear brake cables of my 4 wheeled disability shopping trolley. That's what I call a great service by HALFORDS Staff. I doubt that I would receive such all around good service at other retailers. THANK YOU HALFORDS, you are still as good and loyal as the days when I was a customer at your HALFORDS Swansea Branch in 1959.”

Helpful Report

Posted 5 years ago

“In my opinion - Very dangerous company! They damaged my car and said tough! that's your problem! you cannot prove anything! My advice save your money and go elsewhere! I will never go there again!”

Helpful Report

Posted 5 years ago

“Lack of service at Luton Halford Autocentre Booked my car for a free exhaust check at 8:30am (online stated 1hr) Arrived and was told that there was a backlog but to leave my car and I would get a call back by 12pm. After no call back went to the centre at 1pm and to my disappointed my car had not been touch. I was asked if I wanted to rebook, declined. will not use Halford centre or shop again. I would rate service as a big 0”

Helpful Report

Posted 5 years ago

“Booked and paid online for a wheel alignment at Halfords Peterborough Breydon Centre email confirmation received at 4.20pm for an 8.30am appointment the next day. I arrived at 8.27 only to be told by the female receptionist/manager that she was just about to ring me as there was no MOT bay availability all day but she could book me in for another day. Requested a refund instead and she gave me the number of Customer Services to ring. At least that lady was apologetic and offered to send me a free MOT voucher when I said I would not use that branch again and she suggested I use another branch. Previously, I had made a booking online last year and the booking was only looked at when I arrived, although they did do the puncture repair within 55 minutes completed (it wasn't busy). Does seem to be little point in booking and paying online if they do not expect you! These places are just moneygrabbers, they want £90 to do an oil and filter change for my i40, when Brake Station over the back charges me £65.95! I have seen 205/60/R16 v92 tyres online for only £48.99 but I will find a different garage brand instead to make sure that my appointment is honoured! I am a taxi driver and don't like timewasting customers never mind timewasting businesses! I have previously spent a lot of money in the Halfords Stores before I ever had a discount card but even with a discount card most items are cheaper elsewhere! Will only use Halfords in an emergency in future!”

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Posted 5 years ago

“Free MOT from promotion last year. West Ealing Halfords. Booked for 8.30..told it would be approx.11am. Phoned at 12.15 told only just started MOT. Phoned by them at 12.40 to be told it had failed with all brakes at dangerous levels. Quoted £542 to repair!!!. Collected car took to friend's garage and passed MOT with no issues for £45!! My friend's garage checked brakes/discs and all had several months if not years before anywhere near the wear level Halford's had made up!!! Cost me £0.00 as an experience which is the only positive. They make up faults to create work for them to fix....will never use again!”

Helpful Report

Posted 5 years ago

“I booked my car service (interim) today at Weston-Super-Mare, I dropped my car off just before 2pm as requested, I wa told it would take an hour and a half to complete when booking, I returned at 3-30pm expecting it to be almost completed, however the sales manager told me it wouldn't be ready until at least 5-30, thank you Halfords for wasting my time, I took my car and will not be using you again.”

Helpful Report

Posted 5 years ago

“I had to give one star as giving none wasn't an option they are that incompetent and uncaring. Since my first visit to the Bath branch for a simple clutch replacement my car has been back to the Branch at Oxford 7 times (making a total of 14 days off the road) to put right the work. During this time I have received conflicting and misleading advice resulting in numerous unnecessary wasted appointments, incomplete work, body work damage to the vehicle and cover ups about parts being fitted which weren't. Over this time the gearbox has been removed on at least 5 occasions and is now left with the legacy of an oil leak. At first Halfords said there was nothing wrong, then an oil seal needed replacing then the housing was cracked. If I had accepted this on face value I would have had to pay £900 plus fitting for a new gearbox which wasn't needed as I insisted on another examination which confirmed an oil leak. Halfords have refused to put this right even though the cause is most likely due to the frequent gearbox removal, as the car has only covered 50000 miles and as a Hyundai has a bullet prove reliability record. Correspondence with the Regional Manager and Head Office is now unanswered.”

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Posted 5 years ago

“Halfords Autocentre Ipswich. Really bad service. My car went in for a service, mot and an aircon re-gas. I picked the car up and was told the aircon might be an issue because the machine was playing up. I got in my car and it was clear it wasn't working within 30 seconds. So they knew it wasn't working. I took it back and then it was a hose. I said you would of known because you can't re-gas the system if it can't pull a vacuum. Was then told they don't have the light to be able to check for a leak.. I got a refund but I question how well the service was done??? I will give anyone a chance but to be lied to... 3 days later received a parking fine of £60 for leaving my car in their carpark. Icing on the cake! No thanks! Steer clear people”

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Posted 5 years ago

“Halfords at Durham the best Ronnie the manager very helpful and friendly first class every time”

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Posted 5 years ago

“Rang Halfords at Borehamwood to ask if they could check my tyres, told to call in the next day which I did, they checked all my tyres, all tyres need air which they did for me, went to pay & they said there was no charge, how great was that service, so thank you team Borehamwood”

Helpful Report

Posted 5 years ago

Halfords Autocentres is rated 1.9 based on 822 reviews