Name: Halfords Autocentres
Rating: 1.86

“Very good service at the crewe halfords autocentre.mot and service and repair to pass mot sorted the same day.Phone calls to let us know the progress first class service👍”

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Posted 4 years ago

“Very not happy with the service I have received at Halfords garage. They charge so much for the major service and wouldn’t even give me a report of what have been done. How am I supposed to be sure it’s even been done? Unprofessional service and when I asked for a report of the service I got a very rude response saying no we don’t, and got given a leaflet of what’s apparently included in the service. I got quoted £500 for breaks and auxiliary drive belt. Ridiculous prices. Definitely won’t be using them again. Wish I knew before I went. Also when I asked a different garage for their opinion, Spark plugs should be included in major service instead they wanted additional £110 for it. AVOID HALFORDS”

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Posted 4 years ago

“Absolute rip off £900 quoted for work needed on my car.....will ever ever use them again! Turns out the work needed was about £300-£400........should be on rogue traders”

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Posted 4 years ago

“Booked in for a MOT at 11 am, arrived 10 mins early and left the car with them for 40 mins as instructed, came back 1 hr later and the mot hadn't even started and the car wasn't even inside the premises. Had to wait another hour until it was done. Terrible customer service”

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Posted 4 years ago

“How these guys haven't been on rogue traders is beyond me! The staff are rude and nonchalant and they have the cheek to charge for work they don't complete. If you're not knowledgeable about cars, you won't know until it's too late. Almost ANY work you take your vehicle in for ends up taking most of, if not all of the business day. Effing jokers!! I'm never going back there again.”

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Posted 4 years ago

“Halfords Runcorn. I thought it would be a normal MOT.... I was very wrong! It failed, that's fine, these things happen, it's what an MOT is for. They said the emissions were the worst they have ever seen, I am going to need a full service for just under £300. They wouldn't look me in the eye whilst talking to me, so I took it away after refusing service. Another company tested my van it passed with flying colours on emmissions (how can this be!) PHOTO halfords results left 2nd opinion right. AVOID THIS COMPANY! RAN BY LIARS AND THIEVES!”

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Posted 4 years ago

“Halfords FELTHAM MOT Dropped my car for MOT MOT failed because of Brakes. I been told to replace discs and pads. They even gave me the price for the “necessary” service. My break pads and discs has been replaced only 1 years ago. Done only 8 thousand miles. I really doubted as milage was very low. I refused to change the discs in pads in Halfords garage as price they gave me was really high. Then they put some pressure - stating that I can’t drive my car as from now I have no MOT, and if police will stop me, there will be a problem. I said I want to hear opinion from another independent garage. Serviceman from ANOTHER MOT centre checked the breaks and said break discs are absolutely fine and there is no reason for failure. SO I PASSED MY MOT there. Now I really have concern about honesty of Halfords people. Looks like they trying to create job for themselves and lying to customers to buy unnecessary service from them. This way to rob the people. I lost trust to Halfords. Stay away from those dishonest people.”

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Posted 4 years ago

“Halfords have had my car since 8.50 this morning -still no sign of it being serviced. They claimed they had to order an oil filter and had only got permission at 11.30am. It’s now 13.35pm -the car has not moved from where I parked it. The rest rooms are filthy and look as though they have not been cleaned in weeks”

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Posted 4 years ago

“Bought a battery from this company and they charged me an additional £15 to remove the old and replace the new (Total reapoff) I can clearly say. The battery kept going flat, I continually had to jump start the car and take it back to Halford and did the 3 times, they checked the battery and said they find nothing wrong and send me on my way, I went back a forth time with the same problem and this time I demanded to see the manager to ask to change the battery but he refused. Okay! I had my mechanic replaced the alternator on the car and that did not solve the problem either, my mechanic then decided to return the flat battery to Halford with my receipt and it only then they decided to change the battery and I had no problems since. Very bad experience with this company, never again will I ever do business with this company.”

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Posted 4 years ago

“Had front wheel alingment. What a waste money and time. Nothing done. Employee answer? Leave car for all day. I’ll try to writing complain but I can’t :( error on website. I can’t update because I didn’t chose *autocentre When is nothing to fu.king chose Already book apoitmant in different garage”

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Posted 4 years ago

“Posting on behalf of a friend. If you do not sort this situation out and take responsibility for it. We will take the situation further. No joke. We will stand up for our right and make sure this problem is sorted. So after a 4 month debate and basically an onslaught of bills, I can now officially say that my Astra GTC is now ruined. Due to the incompetence of the Autocentre in Tunstall. Initially the car was quoted nearly £1000 for a clutch, after the car was taken apart by the good folk of Halfords Tunstall; half assed put back together, there’s now £5000 worth of damage on it. I wouldn’t trust a mechanic from Halfords again due to them not even being able to put a fly wheel back in properly which effectively destroyed my engine. Not to mention all the parts that were missing off the car when i collected it, including bolts in the gear box, along with a lot of other parts that were put in the car for a reason. So thanks Halfords, after speaking to your claims team and being told a gentlemen called ‘Ed’ had been in touch and resolved the issue (even though we’d never spoken to him) and when we finally got on the phone to ED, we were informed that it “wasn’t his problem” and ultimately our car is now goosed because of your state of the art team. Well done 👏🏻👏🏻👏🏻”

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Posted 4 years ago

“Avoid. Good things: The older gentlemen & the young girl at the front very friendly and very helpful. Bad things: Everything else. Took my car here and it failed it’s MOT that’s fine no issues with that asked them to price it up to get it through MOT just short of £400 decided to take it away and have a little think about it before getting work done. Thought why not try somewhere else worse it’s going to cost is another £40-£50 for another MOT so I did yet again it failed but after asking the other garage to price up the work they came back with a price a lot closer to £200. Didn’t need new tyre like they said. Nothing wrong with lights like they said indicator was correct colour which they said was wrong and the list continues. The reason the MOT is cheaper than most places is because they get it back by adding it on jobs on your car that are not needed. For someone who’s been driving close to 20 years this by far is the worse garage I’ve used such a shame as I’m a massive fan of Halfords.”

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Posted 4 years ago

“Car required a new battery and alternator. Came here as I thought it was a name I could trust, clearly not. They sold me a faulty battery, I had numerous problems since with car 'not starting' & 'low battery symbol'. Had multiple AA & RAC patrols come out and each one diagnosed and gave me a report advising to replace the battery as its faulty. Each time I brought it back into the garage they ran their own tests basically called me and the breakdown company liars and blamed me for the low battery (although car is used daily and often goes on long journeys) Ian was extremely rude to my partner and I. Now the car is out of warranty...lord and behold THEY HAVE FOUND A FAULT WITH THE BATTERY! but its my job to buy a replacement due to warranty expiration. Formal complaint going through with Head Office, trading standards have been contacted and so have Watchdog. Avoid this place at ALL costs. Unless you have the time and money to waste (which I do not)”

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Posted 4 years ago

“Avoid. Good things: The older gentlemen & the young girl at the front very friendly and very helpful. Bad things: Everything else. Took my car here and it failed it’s MOT that’s fine no issues with that asked them to price it up to get it through MOT just short of £400 decided to take it away and have a little think about it before getting work done. Thought why not try somewhere else worse it’s going to cost is another £40-£50 for another MOT so I did yet again it failed but after asking the other garage to price up the work they came back with a price a lot closer to £200. Didn’t need new tyre like they said. Nothing wrong with lights like they said indicator was correct colour which they said was wrong and the list continues. The reason the MOT is cheaper than most places is because they get it back by adding it on jobs on your car that are not needed. For someone who’s been driving close to 20 years this by far is the worse garage I’ve used such a shame as I’m a massive fan of Halfords.”

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Posted 4 years ago

“Halfords chingford aviod this at all cost my wife took the car for MOT and it failed on emission. My first thought was the guys tested it on cold engine which would give a bad reading. They asked my wife for a diagnostic which would cost £50. The next working day I ask for a retest and took it myself got the engine hot before I took It and passed straight away how funny. These guys are known for ripping people off DO Not have a MOT at halfords.”

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Posted 4 years ago

“Went to collect my car after mot and service. New system wasnt working to print invoice off the only way it would work if they took the 2 tyres i had replaced off. Marty who was fantastic tried ringing round to sort it out. After 40 minutes wait . He spoke to the guy who created the system who said just charge the lady and we will send the invoice via email. I was not having that as i would be paying for something i had no proof i had the work done and what if the email never came or i drove away and something went wrong with the tyres.He then asked to speak to me. I as a customer shouldnt have to speak to the person who created system so i said no. Marty finally sorted it out and was very sorry for what happened . It werent his fault but its a poor system when you cant pay gor work you have had done .”

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Posted 4 years ago

“Took our mini for MOT. Cancelled once already by Hemel Halford. Having alead planned the Saturday around car drop off. Got told 1 hour before 3pm appointment. Very useful! Started MOT the next Saturday, after 30 minutes And entrusting our car to Halfords I went to the cafe next door. Then get a phone call to say the radiator was leaking and the test had to be cancelled. It certainly was not leaking before and this happened in the care of Halfords. Charged me 300 to fit a new one. They had obviously hit the rolling road way too hard. Denied any responsibility. Not even a discount. BEWARE BEWARE BEWARE do not let the car out of your sight”

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Posted 4 years ago

“Useless Tried in two stores to have a radio fitted. One said it was too windy. I booked a spot on line at 5pm to have the radio done in a different store. They called me and said it was too dark to do it. Then why are these time slots available. Many times I have been in to stores only to be told there are no fitters today. The problem is, they just cannot be bothered, lack of incentives or whatever. If they can dodge the work and stay inside they will, it’s simply a case of, they actually get nothing out if a £70 fitting charge. The store gains the profit not the workers. I can really see why they cannot be bothered. The issue here is, losing money through this side stepping, and then they let staff go. Wake up and smell the coffee.”

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Posted 4 years ago

“An excellent auto centre Oxford My car was sorted with in an hour of being there n/s/f lower arm will always use this garage again 10/10 :)”

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Posted 4 years ago

“Halfrauds would be a more fitting name for this company. Absolute scammers and crooks, they should not be allowed to trade. Took my car in for full service, as MOT was due next day. I always have MOT at separate garage to MOT. When I collected my car, I was advised my shocks needed replacing as one had a major leak. They guy also said that this would be an MOT fail if I did not get this done. Knowing now, he knew my MOT was due the next day, so fabricated this fault as to scare me and pay up for their massive overpriced quote/repair. Took car for MOT next day and passed with no advisories. They even said the shocks were in great condition. Halfrauds make this faults up to make money. It's questionable what they do with your car when it does go in for service, but I really dont trust them. My advice to anyone is to avoid this company.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Halfords Autocentres Reviews