Name: Halfords Autocentres
Rating: 1.86

“Hi, I want to share my opinion on the staff at Halford Bolton as of today, I had an hour to spend my Van for MOT at 12.40, I was there at 12.30, but due to a viral virus it was written on the site that the store was down and not even working I saw nothing, went outside the door of downtown Mott and waited half an hour for the attendees to look at me smartly and laugh. Then one of the employees came to me and told me that I was already late to get to my garage because I had to be there at 12 and 40 and was there to go to the reception, given that a virus was announced today that did not more people should be approached 2 meters away. I was standing in front of the garages, which saw me very well and could come to me and make fun of me and finally kicked me out of the workshop. He was not interested and shut up, so at this point it is very, very bad and he talks very bad in semi -ford and just thinking of taking people's money and then chasing them like a wild dog. I'm very disappointed with their attitude and the attitude they told me and I have no words at all, they took my money, they didn't even want to talk to me on the phone about my situation and they didn't even give me explanations, they just kicked me out of the service and hang up. That's unacceptable. I'm very disappointed with their attitude and the attitude they told me and I have no words at all, they took my money, they didn't even want to talk to me about the situation I created, and they didn't even they give me explanations, they just kicked me out of the service and for they made the handset This is unacceptable. I'm very disappointed with their attitude and the attitude they told me and I have no words at all, they took my money, they didn't even want to talk to me about the situation I created and they didn't even do it they explain, they just kicked me out of the service and hung up. This is unacceptable.”

Helpful Report

Posted 5 years ago

“Car went in for brake fluid change came out with noise from engine. I'm very sorry to hear about your recent experience involving our Luton Autocentre. It is with regret we read that this visit has caused some disappointment to yourself. I have spoken with the Senior Manager for the area regarding your claim, we have both agreed that a brake fluid change being conducted would not cause an issue with the timing belt. The belt is concealed within the engine unit and would not need to be touched during a brake fluid change. At this point in time, we would not accept liability for any issues present with the timing belt, however, we would be more than happy to obtain quotes for you should you wish to get this repaired through ourselves. Please let me know if this is something you wish to do and I can arrange for the quotes to be sent to you. Avoid and take your car to an independent.”

Helpful Report

Posted 5 years ago

“Swansea New Cut Road MOT Major Service 19/03/20. Excellent service and nothing too much trouble for the centre manager. Will call again.”

Helpful Report

Posted 5 years ago

“I broke down at 5/20pm on 20/3/20 telephones AA Breakdown they told me my Alternator had failed needed a new Alternator i telephoned Richard (manager) at HALFORDS AUTOCENTRE AT PORTRACK LANE STOCKTON OPPOSITE B&Q AND TOLD HIM I HAVE JUST BROKEN DOWN AND THE AA BREAKDOWN SAID THEY WOULD BRING MY CAR TO HIS GARAGE AND RICHARD SAID HE WOULD WAIT TILL I GOT THERE BECAUSE THEY SHUT AT 6PM BUT DONT WORRY HE WOULD WAIT TILL I GOT MY CAR INTO HIS GARAGE HE SAID LEAVE IT WITH HIM HE SAID IT WOULD BE FIXED ASAP OVER THE WEEKEND OR AT THE LATEST 4 DAYS BECAUSE HE HAD TO ORDER PARTS AND WITH IT BEEN OVER THE WEEKEND I THOUGHT IT WOULD TAKE LONGER BUT RICHARD AND HIS TEAM DOWN AT HALFORDS AUTOCENTRE AT PORTRACK STOCKTON ORDERED THE PART AND HAD MY CAR FIXED WITH NEW ALTERNATOR THE VERY NEXT DAY, THANK YOU RICHARD AND ALL YOUR MECHANICS AND STAFF ONCE AGAIN WHAT A FANTASTIC JOB YOU DONE ON MY VEHICLE AT VERY SHORT NOTICE I HAVE USED THIS GARAGE ON ALL OF MY VEHICLES IN THE PAST AND THEY HAVE ALWAYS DONE A GREAT JOB AND VERY GOOD PRICE SO ANYONE READING THIS REVIEW I HIGHLY RECOMMEND RICHARD (A REAL GENTLEMAN) AND HIS TEAM, I WILL ALWAYS USE THIS GARAGE FOR ANY FUTURE REPAIRS AND MOT AND SERVICES ECT GREAT JOB DONE THANX AGAIN GUYS TAKE CARE TILL NEXT TIME FROM PDM ROOFING LTD (Patrick) Director from INGLEBY BARWICK.”

Helpful Report

Posted 5 years ago

“Booked a brake check, returned 90 minutes later, car never moved and not checked, drove away never to use again.”

Helpful Report

Posted 5 years ago

“Very good service at the crewe halfords autocentre.mot and service and repair to pass mot sorted the same day.Phone calls to let us know the progress first class service👍”

Helpful Report

Posted 5 years ago

“Very not happy with the service I have received at Halfords garage. They charge so much for the major service and wouldn’t even give me a report of what have been done. How am I supposed to be sure it’s even been done? Unprofessional service and when I asked for a report of the service I got a very rude response saying no we don’t, and got given a leaflet of what’s apparently included in the service. I got quoted £500 for breaks and auxiliary drive belt. Ridiculous prices. Definitely won’t be using them again. Wish I knew before I went. Also when I asked a different garage for their opinion, Spark plugs should be included in major service instead they wanted additional £110 for it. AVOID HALFORDS”

Helpful Report

Posted 5 years ago

“Absolute rip off £900 quoted for work needed on my car.....will ever ever use them again! Turns out the work needed was about £300-£400........should be on rogue traders”

Helpful Report

Posted 5 years ago

“Booked in for a MOT at 11 am, arrived 10 mins early and left the car with them for 40 mins as instructed, came back 1 hr later and the mot hadn't even started and the car wasn't even inside the premises. Had to wait another hour until it was done. Terrible customer service”

Helpful Report

Posted 5 years ago

“How these guys haven't been on rogue traders is beyond me! The staff are rude and nonchalant and they have the cheek to charge for work they don't complete. If you're not knowledgeable about cars, you won't know until it's too late. Almost ANY work you take your vehicle in for ends up taking most of, if not all of the business day. Effing jokers!! I'm never going back there again.”

Helpful Report

Posted 5 years ago

“Halfords Runcorn. I thought it would be a normal MOT.... I was very wrong! It failed, that's fine, these things happen, it's what an MOT is for. They said the emissions were the worst they have ever seen, I am going to need a full service for just under £300. They wouldn't look me in the eye whilst talking to me, so I took it away after refusing service. Another company tested my van it passed with flying colours on emmissions (how can this be!) PHOTO halfords results left 2nd opinion right. AVOID THIS COMPANY! RAN BY LIARS AND THIEVES!”

Helpful Report

Posted 5 years ago

“Halfords FELTHAM MOT Dropped my car for MOT MOT failed because of Brakes. I been told to replace discs and pads. They even gave me the price for the “necessary” service. My break pads and discs has been replaced only 1 years ago. Done only 8 thousand miles. I really doubted as milage was very low. I refused to change the discs in pads in Halfords garage as price they gave me was really high. Then they put some pressure - stating that I can’t drive my car as from now I have no MOT, and if police will stop me, there will be a problem. I said I want to hear opinion from another independent garage. Serviceman from ANOTHER MOT centre checked the breaks and said break discs are absolutely fine and there is no reason for failure. SO I PASSED MY MOT there. Now I really have concern about honesty of Halfords people. Looks like they trying to create job for themselves and lying to customers to buy unnecessary service from them. This way to rob the people. I lost trust to Halfords. Stay away from those dishonest people.”

Helpful Report

Posted 5 years ago

“Halfords have had my car since 8.50 this morning -still no sign of it being serviced. They claimed they had to order an oil filter and had only got permission at 11.30am. It’s now 13.35pm -the car has not moved from where I parked it. The rest rooms are filthy and look as though they have not been cleaned in weeks”

Helpful Report

Posted 5 years ago

“Bought a battery from this company and they charged me an additional £15 to remove the old and replace the new (Total reapoff) I can clearly say. The battery kept going flat, I continually had to jump start the car and take it back to Halford and did the 3 times, they checked the battery and said they find nothing wrong and send me on my way, I went back a forth time with the same problem and this time I demanded to see the manager to ask to change the battery but he refused. Okay! I had my mechanic replaced the alternator on the car and that did not solve the problem either, my mechanic then decided to return the flat battery to Halford with my receipt and it only then they decided to change the battery and I had no problems since. Very bad experience with this company, never again will I ever do business with this company.”

Helpful Report

Posted 5 years ago

“Had front wheel alingment. What a waste money and time. Nothing done. Employee answer? Leave car for all day. I’ll try to writing complain but I can’t :( error on website. I can’t update because I didn’t chose *autocentre When is nothing to fu.king chose Already book apoitmant in different garage”

Helpful Report

Posted 5 years ago

“Posting on behalf of a friend. If you do not sort this situation out and take responsibility for it. We will take the situation further. No joke. We will stand up for our right and make sure this problem is sorted. So after a 4 month debate and basically an onslaught of bills, I can now officially say that my Astra GTC is now ruined. Due to the incompetence of the Autocentre in Tunstall. Initially the car was quoted nearly £1000 for a clutch, after the car was taken apart by the good folk of Halfords Tunstall; half assed put back together, there’s now £5000 worth of damage on it. I wouldn’t trust a mechanic from Halfords again due to them not even being able to put a fly wheel back in properly which effectively destroyed my engine. Not to mention all the parts that were missing off the car when i collected it, including bolts in the gear box, along with a lot of other parts that were put in the car for a reason. So thanks Halfords, after speaking to your claims team and being told a gentlemen called ‘Ed’ had been in touch and resolved the issue (even though we’d never spoken to him) and when we finally got on the phone to ED, we were informed that it “wasn’t his problem” and ultimately our car is now goosed because of your state of the art team. Well done 👏🏻👏🏻👏🏻”

Helpful Report

Posted 5 years ago

“Avoid. Good things: The older gentlemen & the young girl at the front very friendly and very helpful. Bad things: Everything else. Took my car here and it failed it’s MOT that’s fine no issues with that asked them to price it up to get it through MOT just short of £400 decided to take it away and have a little think about it before getting work done. Thought why not try somewhere else worse it’s going to cost is another £40-£50 for another MOT so I did yet again it failed but after asking the other garage to price up the work they came back with a price a lot closer to £200. Didn’t need new tyre like they said. Nothing wrong with lights like they said indicator was correct colour which they said was wrong and the list continues. The reason the MOT is cheaper than most places is because they get it back by adding it on jobs on your car that are not needed. For someone who’s been driving close to 20 years this by far is the worse garage I’ve used such a shame as I’m a massive fan of Halfords.”

Helpful Report

Posted 5 years ago

“Car required a new battery and alternator. Came here as I thought it was a name I could trust, clearly not. They sold me a faulty battery, I had numerous problems since with car 'not starting' & 'low battery symbol'. Had multiple AA & RAC patrols come out and each one diagnosed and gave me a report advising to replace the battery as its faulty. Each time I brought it back into the garage they ran their own tests basically called me and the breakdown company liars and blamed me for the low battery (although car is used daily and often goes on long journeys) Ian was extremely rude to my partner and I. Now the car is out of warranty...lord and behold THEY HAVE FOUND A FAULT WITH THE BATTERY! but its my job to buy a replacement due to warranty expiration. Formal complaint going through with Head Office, trading standards have been contacted and so have Watchdog. Avoid this place at ALL costs. Unless you have the time and money to waste (which I do not)”

Helpful Report

Posted 5 years ago

“Avoid. Good things: The older gentlemen & the young girl at the front very friendly and very helpful. Bad things: Everything else. Took my car here and it failed it’s MOT that’s fine no issues with that asked them to price it up to get it through MOT just short of £400 decided to take it away and have a little think about it before getting work done. Thought why not try somewhere else worse it’s going to cost is another £40-£50 for another MOT so I did yet again it failed but after asking the other garage to price up the work they came back with a price a lot closer to £200. Didn’t need new tyre like they said. Nothing wrong with lights like they said indicator was correct colour which they said was wrong and the list continues. The reason the MOT is cheaper than most places is because they get it back by adding it on jobs on your car that are not needed. For someone who’s been driving close to 20 years this by far is the worse garage I’ve used such a shame as I’m a massive fan of Halfords.”

Helpful Report

Posted 5 years ago

“Halfords chingford aviod this at all cost my wife took the car for MOT and it failed on emission. My first thought was the guys tested it on cold engine which would give a bad reading. They asked my wife for a diagnostic which would cost £50. The next working day I ask for a retest and took it myself got the engine hot before I took It and passed straight away how funny. These guys are known for ripping people off DO Not have a MOT at halfords.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Halfords Autocentres Reviews