Name: Halfords Autocentres
Rating: 1.86

“The worst Auto Centre. I booked my slot to change two tyres at 10 am, at 12 pm I went to check if my car is ready and of course nobody touched it, a lady from reception left the reception and she took her car and drive away for some shopping. Guy responsible for tyre changing was outside chatting with his friends for more than half an hour, nobody in the centre, no car inside waiting for repair, no more cars waiting for tyre changing, just staff chatting outside with friends, Guy who is responsible to open Autocentre was washing his fORD fOCUS, and my car waiting when a staff member will finish his chatting or another to finish washing his Ford focus, and start to change my tyres. Halfords why do you have a slot reservation, when in your garage nobody cares what time tyres will be changed. Two Tyres, car in the centre at 10 am in the morning, I called to Autocentre 1:30 pm to ask what the time I can pick up my car and the rude guy told me my car still waiting in the queue. I explained I booked my slot for 10 am in the morning and I was on time, and what ??? The rude guy explained to me that is really no matter what the time I came to the auto centre, for what the time my slot was booked. When is going to be ready will be ready and they will give me a call, he said you can book a slot on what the time you want but we will change your tyres when will be his turn. I wasted half of my Sunday just to wait for my tyres will be changed. Finally, after 4,5 h waiting to change 2 tyres, a lady called to me that car is ready to pick up, WOW two Tyres 4,5 h !!! amazing Halfords !! congratulation !!! You don't think when somebody books a slot at 10 am in the morning maybe he needs to have a car ready before noon ??? Or maybe this auto centre should have a manager who will control staff and their daily responsibilities ??”

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Posted 3 years ago

“This was my first experience with Halfords. I took my car for an appointment to fit 2 new tyres. Appointment was for 13.30. Car being taken and put on the ramp, but 30 minutes later i receive a call from member of staff saying my tyres is not arrived yet and i need to wait indefinite time. It takes 4 hours for job to be done. Why need to book appointment and pay in advance for service which can not be done in time, why Halfords can not communicate with costumers about any delays before customer come and leave car with them? Disappointed! Job itself done well.”

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Posted 3 years ago

“Excellent customer service. Excellent Manager (Andy). Used Andy for over 20 years. When Andy was transferred to another branch, I found him again. When he moved back to Erdington, I used him again. Very trust worthy and helpful, so are his staff. I will always use Halfords Autocentres for my car repairs.”

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Posted 3 years ago

“A few weeks ago I left a review for Halfords Ruislip after an MOT test. The service was very good BUT, Last Saturday I took my car back for a n appointment to have two new tyres fitted. The appointment was for 10.30 and I was instructed to bring it earlier than the appointment time. I delivered my car at 10.15 and was told that it could be up to an hour and a half as there were 4 in front of me. I wandered around the supermarkets for a while and returned at 11.45 only to be told that they had just got it up on the ramps. I then had to wait until 12.15 for my car. Why did I have to book it in when they clearly are so overwhelmed with work. I could have gone to Costco and had them fitted immediately. Absolutely appalled. Also, the day after my MOT they asked me to do a review and as it was a good service I recommended them. However as the tyres fitting service was so poor they have failed to send me a review request???”

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Posted 3 years ago

“Halfords autocentre in halesowen was absolutely brilliant.bobby-john the guys who looked after me and my car was 10 out of 10 for everything..already reccomended for a top service”

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Posted 3 years ago

“After querying a 'review' posted a month ago (Positive: Professionalism), which is positively flawless concerning this auto center at Southfields, Merton Road. This has since been removed from the site, once I brought this to their customer service attention. I was INFORMED (by member of management, not Ian) this particular post has been intentionally placed in order to meet targets, in turn all employee's will receive their bonus! (£3k) Basically, this glowing review is 'fake', therefore very misleading to unaware customers. Moreover, this is only one instance which I am aware of where this practice (fake reviews) has occurred. Needless to say, this review could be ONLY one of many fake reviews posted by Halfords SOUTHFIELDS employee's. Rather concerning this could be common practice, in order to fool people to bring their cars here and waste their hard earned cash. All for the sake of staff receiving a bonus and leaving unknowing customers out of pocket. Finally, this FAKE review which I write about has been written by an extremely dishonest employee by the name of 'Gary Almond', who reports to be a manager at Southfields. Need I say anymore? Please take your business elsewhere and do not allow yourself to be ripped off!”

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Posted 3 years ago

“I made a booking through blackcircles.com for 4 tyres to be supplied and fitted by my local Halfords Autocentre on my dads vehicle; he would normally use the local ATS Euromaster however due to lockdown they had closed so we thought to try Halfords Autocentre as we believed them to be reputable as they are a chain but they turned out to anything but reputable. My dad drove the vehicle in and decided he would take a walk while they carried out the work, once complete he drove the vehicle away. Approximately 2 weeks later he heard a light noise coming from the engine and I called the AA, on arrival the AA advised it was the engine knocking very lightly meaning a replacement engine is required to rectify this, they then pulled the oil dipstick which was completely dry, at this point we believed this was our fault. The engine still ran on all 5 cylinders, just a light bottom end engine knock, believed a bottom end bearing which has spun. I then asked for the vehicle to be recovered to my local Ford main dealer to see what can be done. While the vehicle was awaiting inspection my dad asked the service advisor if they could arrange for the vehicle to have an MOT while it was there as it was due and he had every intention of putting this vehicle back on the road regardless of cost as this is his pride and joy which he has owned from new. The MOT was carried out before the inspection and it had passed the MOT. The vehicle was then taken in be inspected to see what had happened. Upon removal of the under tray it was found the sump had been cracked and there was a corresponding mark on the under tray which resembled a trolley jack indicating the front of the vehicle was lifted using a trolley jack on the oil sump and not using the correct jacking points. I was then asked by the service manager if the vehicle had been into any garage recently to which I replied it had been into Halfords Autocentre for 4 tyres approximately 2 weeks ago. It was their belief as well as mine that this vehicle was damaged as a result of faulty workmanship on the part of Halfords Autocentre. I being the more automotive minded person my dad asked me to deal with the situation for him. My first step was to approach the branch where the work was carried out, they didn't want to know and were not very helpful so I next contacted customer services and head office where I put in a complaint, this was then passed onto a senior manager who called me back to discuss what had happened. I explained in full and in detail what had happened and the senior manager advised he would call me back, in this time I found him to be a very unpleasant person to talk to. A day later he called me back and this time before proceeding with the phone call he informed me the call was being recorded to which I stated I have no objection to. He then went on to question the MOT the vehicle had, I explained that at the time we were waiting for the vehicle to be inspected to find out how the vehicle had lost oil (bearing in mind at this point we did not know the vehicle had been damaged) my dad had asked for the vehicle to have an MOT while it was there as it was due and we had every intention of putting the vehicle back on the road therefore we couldn't see a reason not to put an MOT on the vehicle for a year. The manager then went on to pass the blame on to the Ford main dealer and wanted nothing to do with this despite the fact the vehicle was already damaged and had lost oil due to a crack in the sump before it had got to the Ford main dealer (hence we had called the AA who recovered it to the Ford main dealer) and there was a clear mark on the under tray resembling a trolley jack and the only garage the vehicle had been to before the AA recovery was Halfords Autocentre. I reiterated these points to him again and he decided to be oblivious to this, I also asked about CCTV footage to which he stated they do not have CCTV in their workshop which I highly doubt is true. A google search of "avoid Halfords autocentre" and similarly worded searches brings up results showing Halfords Autocentre has a history of poor workmanship; I wish I had known this before so we could have avoided having to spend over £4,000 repairing damage caused by mechanics who should be nowhere near cars.”

Halfords Autocentres 1 star review on 19th March 2021

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Posted 3 years ago

“AVOID!! I went to fit 4 brand new tyres which were bought from Blackcircles. I had a choice of garages to get this done but I had chosen Halfords due to the 'reputable' brand, however I have been put off using and recommending Halfords for life! They had damaged all 4 of my alloy wheels during this standard tyre fitting AND then denied they had damaged it. The 'manager' claimed they had before and after pictures of my alloys but refused to show me and told me to contact Blackcircles and they will show and discuss it with them. They wouldn't even come out to see the damages I am claiming. The alloys were filthy after the fitting so I went to get them cleaned and noticed more damages than I initially saw. I was furious I was told my tyre fitting would be done between 09:00-13:00. I had dropped the car off at 09:05 (because I went to Halfords the shop first thinking it was there) and went to the Starbucks in Sainsbury's nearby. I called Halfords at 12:20 asking the tyres had been fitted yet. They said it was going up now and will take up to 30 minutes and they will call me. 13:10 and no call so I walk over and they 'claimed' they couldn't call me because they didn't have my number despite me giving it when I dropped the key and it was in the paperwork with the tyres that came. 4 hours I was waiting to do a tyre fitting! After the 1st email to Blackcircles, I kept chasing them every week or 2 and every time they would say they're waiting for Halfords to get back to them. Finally after 2/3 months Blackcircles told me I can get the alloys refurbished and they would pay for it. Very disappointed with Halfords and will avoid them at all costs and will tell everyone I know the same.”

Halfords Autocentres 1 star review on 12th March 2021

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Posted 3 years ago

“Customer service was non existent looked like nobody wanted to be there and you were an inconvenience to them. Work carried out was good so can’t complain about that but will go elsewhere next time.”

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Posted 3 years ago

“Went as car battery was flat and they did a free battery check so impressed they informed me I didn’t need to buy a new battery very impressed”

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Posted 3 years ago

“Do not visit a Halfords Autocentre for car batteries. They are not experienced in fitting car batteries and blow the electrics resulting in car not starting. Be careful and I would suggest avoiding cycle retailers and going to reputable car garages / mechanics. Also Halfords customer services just don’t want to know they are a large company and have no regard for the problems they cause.”

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Posted 3 years ago

“I booked a free repair check online yesterday and when I dropped off the car was told it would be £49.99?!?!? A bit dodgy. Wrongly advertised online. They said they do not do free repair checks and booked in as a service instead. Waiting for them to get back to me as to why ...... watch this space !”

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Posted 3 years ago

“Do not visit a Halfords Autocentre for car batteries. They are not experienced in fitting car batteries and blow the electrics resulting in car not starting. Be careful and I would suggest avoiding cycle retailers and going to reputable car garages / mechanics. Also Halfords customer services just don’t want to know they are a large company and have no regard for the problems they cause.”

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Posted 3 years ago

“Hadnt been here before,South street Romford took a chance,very pleased,had few problems with my car ,passing M.O.T..they told me what to do,they helped me,didnt over price me,I had to return George took control,got me in Quickly,and Jo worked on car explained everythg to me my lights etc...I was impressed👏👏defo be going back..Thankyou From Lisa Edwards..”

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Posted 3 years ago

“Hadnt been here before,South street Romford took a chance,very pleased,had few problems with my car ,passing M.O.T..they told me what to do,they helped me,didnt over price me,I had to return George took control,got me in Quickly,and Jo worked on car explained everythg to me my lights etc...I was impressed👏👏defo be going back..Thankyou From Lisa Edwards”

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Posted 3 years ago

“I visited Halfords Autocentre in Ipswich today to have one tyre fitted. When I dropped off the car I was told it would be approximately 30 minute & I would be called when it was done. I was unable to wait on the premises due to covid restrictions so I walked around in the rain for one hour & ten minutes & still no call so I returned to find it had been completed! No explanation why I'd had no call! When I saw the new tyre the actual wheel was completely covered in tyre fitting lube, there was more on the wheel than used on the tyre! The balance marker on the new tyre did not line up with the valve & the wheel had not been balanced. All in all a bad experience. Three hours after I arrived home I had the receipt emailed to me, on which the mileage was wrong by 30,000 miles (a random number, nothing like the actual mileage) also they had supposedly done a health check on the car which stated the lights, battery & wipers were all ok, however one of the headlight bulbs had blown so obviously not checked! The other tyre depths had also been stated on the report which were also random & completely wrong. I have this afternoon been & had the tyre refitted & balanced somewhere else. Never again Halfords, very poor service.”

Halfords Autocentres 1 star review on 30th January 2021

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Posted 3 years ago

“Excellent service from the Halfords Autocentre in Luton as always.”

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Posted 3 years ago

“Went to Halfords for a replacement battery, they blew the electrics on disconnection, they drove my car in to the centre and were unable to drive it out. Please do not trust Halfords Autocentres with replacing your car battery regarding stop / start cars with electronics they are not competent. 26 yes 26 days later this has not been resolved their customer service is appalling. Please go elsewhere for a ca battery it’s not worth the risk.”

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Posted 3 years ago

“Friendly staff always helpful and efficient work done”

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Posted 3 years ago

“Dropped by car off at 8am was told wouldn't be ready til 6,we did explain we had an hours bus journey to and fro,then at 10am was told it was ready just as we got home😬😬😬it's a GREAT SHAME halfords didn't have the customer service skills to at least have given us a estimated time of pick up,what a right old carry on..then we had to wait for 11 days to get the appointment as NHS workers get priority and my husband's only a non important bus driver,who btw drive the nhs and key workers to work and works with the elderly and vulnerable providing an obviously unusefull service,,,THANKS HALFORDS DURHAM, will NOT be returning or recommending”

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Posted 3 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Halfords Autocentres Reviews