Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Went to local keighley store about my car battery, the guy there who dealt with me was great and friendly!! Top service!!”

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Posted 7 years ago

“Store in Coventry road birmingham rude unfriendly didn't want to fit dash cam i ordered a week earlier,like i interrupting his day no manners ,i cancelled the fitting never again”

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Posted 7 years ago

“Excellent customer service. Wanted advice on a bike. The assistant was brilliant with me and my son.”

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Posted 7 years ago

“every time I buy a part, the staff fixes straight in my car. Quick service.”

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Posted 7 years ago

“I recently had major service carried out by Halfords to a car I had recently purchased. One of the selling points for me was that the car came with many Halford's receipts for work they had carried out since 2014. These receipts came to some £1,500 including servicing and larger work such as the head gasket. In fact they had looked after this car for several years. I was happy therefor to choose them to carry out this extensive and expensive service to give me even more piece of mind. However within days of the work being done I had disk break warning lights flashing, My indicators failed as did my break lights and then whilst driving the car violently expelled all coolant causing the car to rapidly overheat. The Breakdown Engineer advised I take it back to Halfords as the integrity of the head gasket could be effected. It was and Halfords refused to fix the head gasket saying that the warranty on the work is non transferable between owner. They also will not admit that the damage had been caused due to the cooling system not been bled sufficiently during the service as suspected by the breakdown engineer. They were defensive from day one and stalled me for over a week before in effect telling me "tough" Despicable uncaring and disloyal company.”

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Posted 7 years ago

“Were able to order the product I wanted in, and arrived next day!”

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Posted 7 years ago

“Were able to order the product I wanted in, and arrived next day!”

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Posted 7 years ago

“The order arrived earlier than agreed and in perfect condition, even the deliveryman was friendly! I loved this page and very cheap”

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Posted 7 years ago

“Great selection of goods, very easy to use website and good delivery.”

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Posted 7 years ago

“Excellent customer service in the Letchworth branch. Replaced our product immediately after a problem.”

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Posted 7 years ago

“Had the right parts to fix my car, and the staff were very helpful.”

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Posted 7 years ago

“Good price, very good customer service, helpful people in shop, life quarantee for tools i purchased.”

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Posted 7 years ago

“good quality and cost”

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Posted 7 years ago

“Courteous service but slow delivery of installed bike”

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Posted 7 years ago

“Absolutely shocking company. Poor customer service, had the phone put down on me 3 times over 3 days. They had my car for 4 days, finally fixed it so they said, drive out of garage to same noise! They fixed wrong part, then charged me again to fix it. NEVER AGAIN, STAY WELL CLEAR”

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Posted 7 years ago

“Ordered the item and let us know by email that they now had it in stock.”

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Posted 7 years ago

“Ordered 2 keyrings oinline to pick upin store. Git an email saying they were ready to pick up. Drove 5 miles to the store only to be told the keyrings were not available and could not be ordered. What's the point of click and collect if they website tells you its ok and then the items are not available. It was on;ly 2 keyrings but if this can go wrong there is no way I'll order anything big from them. Will not be using Halfords again.”

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Posted 7 years ago

“Great service I had a battery fitting there”

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Posted 7 years ago

“No issues, helpful staff”

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Posted 7 years ago

“Good customer services and price was good”

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Posted 7 years ago

Halfords is rated 2.5 based on 1,357 reviews