Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got 3 bikes from them 1 had 5 different lots of paint chips that they gave me £6 off the price of the bike because they didnt have any other bikes at the same price or size I wanted then one of the other bikes breaks are rubbing and holding on after they set them up and safety checks where done these where Christmas presents so didnt have time to not take them as they where as I didnt see this till i collected was told there is nothing more they could of offered me”

Helpful Report

Posted 5 years ago

“Went to my local Halfords in South Shields. Was seen straight away for a free bike check up. Guy who served me (think it was Elliott) was fab. Knew what he was doing, gave good advice, didn't charge me the earth and obviously loves what he does. So pleased I can go somewhere I trust now. Thank you, I'll be back for some new gadgets for my bike which is working fine now thanks to Elliott 😁”

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Posted 5 years ago

“Thank you Chris at the Crawley branch today for all your advice, expertise and guidance with setting me up on my new Hybrid bike and navigating me through all of the Cycle to Work process. You were amazing. Fab customer service. Thank you so much. I couldn’t be happier!”

Helpful Report

Posted 5 years ago

“Having rung three Halfords branches for cycle information not one of them answered the call, so there is no chance of them now making a sell to me.”

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Posted 5 years ago

“Okay service”

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Posted 5 years ago

“Generally good service from the staff. Quite pleased”

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Posted 5 years ago

“Great service from Rashid in the Gypsy Lane, Luton branch. Fixed my bike in no time with a smile. Couldn't ask for more.”

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Posted 5 years ago

“Recently purchased a Carerra bike for our son's birthday, Halfords set it up, took 4 hrs to build it, as "the bits in the box didn't fit together". After a few weeks whilst my son was riding the bike the back wheel came off, he was lucky that he wasn't injured. Since found out on Twitter this same thing has happened to another two families in the UK in the past two months. Store manager was very rude and blamed my son. Advised they could repair "the bike (that) was too dangerous to use" - Manager's words, but repair only at our cost. Not ok Halfords, after paying £300 for a bike weeks before. When I replied I will need to report this to Trading Standards as I don't want any other child to be hurt with their bike wheels coming off, the manager, said, "Trading Standards will do nothing". I had no idea that Halfords treated their customers with such disdain.”

Helpful Report

Posted 5 years ago

“Brought a reverse camera had it fitted was not given the box or instructions, plastic panel to my boot is now broken and wont clip back on, dirty fingerprints on my beige interior from fitters dirty hands.. and interior mirror does not Dim even though i brought the dearest one for the dimming feature... try calling them no one answers in putney rd store or abbey lane so gotta go back down on my day off from work... poor service wish i had gone elsewhere .”

Helpful Report

Posted 5 years ago

“Ignorant staff in your Stroud Glos branch.”

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Posted 5 years ago

“Poor and shocking service!! Had to share my poor experience. Went to Halfords to buy a bike for my sons 5th birthday. Asked for advice from their experts- they setup a bmx style bike for my son and said all adjustments are perfect for his size... however- he always had an issue reaching the brakes which affected his riding skills, and so was not allowed to go down hills because he couldn’t brake properly! 5 months later went holiday and hired a bike for him, and we were shocked how he could brake and ride with huge confidence! Halfords bike was the problem not my son. Went to Halfords for the trusted brand name but poor cycle setup lead to my son riding poorly! Complained but was told the bikes used and I need to pay for adjustments! Very disappointed! Will go to Decathlon next time as kids bikes are so much better especially brakes and levers! Halfords is a trusted well know brand but this time they robbed my son of his confidence on his bike and yet still did nothing about it... big thumbs down!”

Helpful Report

Posted 5 years ago

“Poor and shocking service!! Had to share my poor experience. Went to Halfords to buy a bike for my sons 5th birthday. Asked for advice from their experts- they setup a bmx style bike for my son and said all adjustments are perfect for his size... however- he always had an issue reaching the brakes which affected his riding skills, and so was not allowed to go down hills because he couldn’t brake properly! 5 months later went holiday and hired a bike for him, and we were shocked how he could brake and ride with huge confidence! Halfords bike was the problem not my son. Went to Halfords for the trusted brand name but poor cycle setup lead to my son riding poorly! Complained but was told the bikes used and I need to pay for adjustments which were £22. Very disappointed at fact that we trusted their opinion but it was clearly wrong! Will go to Decathlon next time as kids bikes are so much better especially brakes and levers! Halfords is a trusted well know brand but this time they robbed my son of his confidence on his bike and yet still did nothing about it... big thumbs down!”

Helpful Report

Posted 5 years ago

“Do not use Halfords in Croydon Purley Way. The incompetence of the staff of checking the simplest of items, that being wiper blades, was unbelievable. They not only firstly got the wrong ones, the staff, who I paid the fitting fee for didn’t even know how to take the blades off. We then found out they had got the wrong blades and didn’t have mine in stock. There is more to this story but basically the service and attitude from a certain member of staff was disgusting. I made complaint online The next day. and then was told that they were sorry but the store now had the right ones in stock. So I spent an hour through rush hour traffic to get to the store and the manager apologised about the staffs behaviour and would be talking to him on Monday, they even told me he had health issues, what that has to do with my shopping there I don’t know. Anyway, the manager proceeds to try and change the wiper blades, which I hasten to add he struggle to get the old ones off. And then, shock, they also got the wrong blades. I obviously by this stage become quite agitated and upset. The manager disappears for what seemed forever, to come back and tell me that Halfords do not sell wiper blades for this car. Which is crazy as 4 weeks prior to this I had wipers changed at this branch for the same make and model vehicle. Incompetence is too good a word for these absolute idiotic untrained I’m qualified imbeciles. Training is certainly required and would steer clear and use eurocar parts instead.”

Helpful Report

Posted 5 years ago

“I came in at 9am this morning to have 2 cameras put in my car. Was told 2 hours wait and I was still there at 12.15 as the elderly man fitted them. no offer of refreshments. Not amused with your service at all. And it didn’t come cheap. Will not be coming back!”

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Posted 5 years ago

“The staff in Halfords Staines are always polite & very helpful. I needed some new windscreen wipers for my Mazda. They supplied & fitted them for me in less that 10 minutes. I live in Slough but I always go to Halfords in Staines, as they always provide a friendly & super efficient service. I would highly recommend them.”

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Posted 5 years ago

“Visited the Basingstoke store, Staff helpful, would use again.”

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Posted 5 years ago

“Halfords Store Nightmare Update Halfords accept responsibility for their mechanics negligence but refuses to replace the bike or refund the full market value for mine?! I took a newly professionally painted racing cycle to Halfords in Blackpool for rebuild, their mechanic destroyed the bike in the process (by Halfords own admission “the integrity of the frame has been compromised beyond use”). Halfords refuses to replace the frame and fork which they damaged and pay for repainting, my preferred choice instead of the offer of £220, “take it or leave it”?! After almost four months battle (since September 2019) to resolve the matter but to no avail I employed the services of an Alternative Dispute Resolution (ADR) before the Small claim court which Halfords refused to engage with. I am now being forced by Halfords to proceed with a small claim court in January 2019. I will provide a monthly update of the progress both on Google & Trustpilot.”

Helpful Report

Posted 5 years ago

“Beckton Halfords worst store to have your car/bike or anything else checked because staff do not have a clue about anything they are doing. They would either find a problem which is not even there or if theres acctually something wrong they would not have a clue. clueless people getting employed by a clueless company. Why offer these services? Just stick to sales. Bunch of untrained muppets.”

Helpful Report

Posted 5 years ago

“I am putting this here because Halfords deleted it from their own site trying to hide the facts of what their staff in one of their service departments has done: I dropped my son's car in to the service center to get a quote to fix the knocking on the front steering. I was given a quote to replace the damaged part and told the quote covered supplying a new drop link with fitting. When I checked myself that evening before getting the staff to do the job next day, I found there is no drop link on this car. The liars didn't know what to say when I went back in the morning. When I asked to speak to the to fitters who found the fault and provided the quote they were conveniently not there. I asked the manager how they were going to charge us to supply and fit a part that didn't exist and the manager had no answer. Disgraceful liars. I wonder who would have kept the money for replacing a part that couldn't be supplied nor fitted as there was nowhere to fit such a part on the vehicle.”

Helpful Report

Posted 5 years ago

“ordered wrong size, awful place and awful customer service, ruined my sons christmas and not fussed to put it right at all.”

Helpful Report

Posted 5 years ago

Halfords is rated 2.5 based on 1,357 reviews