Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Halfords are refusing me to refund me for a free gift they made me purchase (wouldn’t let me complete the transaction without forcing me to buy it despite being advertised as a free gift and I have a screenshot of this.) I have been requesting a refund since 30th September, both in writing and on the phone. I have it in writing via email on 3rd October that I would be refunded within 72 hours but despite calling 3 times today (had to call 3 times as previous customer service reps, Thandi and Zintle both hung up on me when I asked why I have not been refunded.) Apparently a lady named Chantelle is handling my refund, but so far, no monies have been received. This comes after I waited over a week for the Byfleet branch to call me back as I had a question regarding an item and I was repeatedly told I would be called back later that day/the next day. It took over a week for anyone to call me. I emailed a complaint and this was followed up with further questions from the Halfords team and then they stopped replying on this matter also. Could I pleased be contacted urgently regarding my refund and also why Halfords are forcing their customers to purchase free gifts to complete a transaction and then refusing to refund them?”

Helpful Report

Posted 6 months ago

“I ordered a roof rack online, it arrived within 24 hours, but was clearly a used item that had been re-boxed and shipped as if it were new. Won't use their online service again. I had to return it to a shop and got a refund a few days later.”

Helpful Report

Posted 6 months ago

“Booked a wheel alignment with them. Arrived on time then went for a coffee only to be called to say their alignment machine wasn't working. Called back a few days later-the guy on the other end told me that their machine had been out of action for weeks. My journey and time was a complete waste. I would caution anyone to think about using them. Have not had any refund as of yet.”

Helpful Report

Posted 6 months ago

“I took out a motoring club membership £5 per month was going to buy a battery and take advantage of the free mot got told so much misleading information didn’t go ahead bought the battery elsewhere and had the Mot done elsewhere I cancelled the membership and asked for my money back 2 payments of £5 I have never had so much trouble trying to get hold of someone in customer services went into a local Halfords close to where I live spoke to a young employee what an amazing young man very confident and helpful he’s actually wasted at Halfords he would be a credit to any company his name was Rupert I then went into the store and spoke to Phil the manager another credit to the company who don’t seem to care about the customers he was so helpful sent an email for me as I could not get anyone to answer so frustrating I went back in to the store a couple of days after and said I hadn’t heard anything he then sent another email the next day I had my £10 refunded and the membership cancelled had I read the reviews before I would never have joined !! Thank you once again Phil the manager at Exeter Halfords Russell Way they don’t deserve staff like you who went above and beyond to help not a large amount of money but the total frustration of not being able to spk to someone forever grateful for your help and to Rupert lovely young man I hope you go far you would be an asset to any company it’s a shame it didn’t extend to the online route which was of no help or the live chat waste of time and the non existent customer service”

Helpful Report

Posted 6 months ago

“Despite providing all information, the wrong battery was recommended. The mobile operator was brilliant and fitted the correct one (apparently this happens so often that they carry spare batteries of the right type!!!), we were told to contact the help centre to avoid double billing - tried Chat - No agent despite saying it was avaiable until 22.00 every day and when you ring the option on the phone it simply cuts you off - not even a message. Absolutely dire!!”

Helpful Report

Posted 7 months ago

“What an excuse of a manager in the Peterborough store. Has no costumer service skills whatsoever the most pathetic ignorant rude person I’ve ever met if Halfords employ people like this it’s no surprise at the amount of one star reviews well done Dean of the Peterborough store I’m sure you will go far.”

Helpful Report

Posted 7 months ago

“When I search for home car battery fitting and it comes up with Halfords saying "We'll come to for free" do they then leave me sitting by my car for half an hour and when I ring them they say they don't come out? I should have known better. I've never had good service from Halfords in the past so why should I expect them to deliver good customer service now? Never again.”

Helpful Report

Posted 7 months ago

“I purchased 2 x Anti- Theft Car Key Signal Blockers, and whilst the ordering and collection process was first class, unfortunately the products DID NOT WORK- I can still unlock my car with the fob inside the case. My car is still therefore susceptible to hacking whilst I try to source a pouch that does what it is supposed to do.”

Helpful Report

Posted 7 months ago

“I bought a bike in march 2024. The new bike had very bad brakes. Usually takes a second for a bike to stop but the Halford bike needed ages to stop and I had to drag my shoes on the ground to avoid being run over by a car. Unfortunately, I couldn’t stop or even slow down on a turn and smashed my face into metal fences. However, the bike was returned and I got refunded. I asked for compensation for the scar on my face, the week of pain. Instead I got funny later from Halfords lawyer saying that the compensation could be less than the cost of the court procedure and of cost I gave up. So, don’t buy bikes from Halfords! Too costly with life reminder on your face for the experience.”

Helpful Report

Posted 7 months ago

“Had all 4 tyres changed at thier Borehamwood branch. Didn't know they were part of Matuonal tyres now. When I got the car back all 4 recently refurbished had some damage done to them. Also new balance weights had been fitted leaving marks were the old ones had been. Missing wheel cap cover as well, these were just left on the passenger seat and not put back on the car. The car is a 2015 BMW Z4 with 15500 miles on the clock, pretty much show room condition and garaged. I spend £600 a few months ago getting the wheels and caliper done , so why would I go out if my way to damage them, as Halford claimed it was me. Poor workmanship and lake of attention to detail. Will never use Halfords .”

Helpful Report

Posted 8 months ago

“Went into Halfords Peterborough today 16_08_24 to purchase some oil. Was told by the lady on the till I could not use my phone app for the trade card I would need the plastic card I was issued. I explained that I had used the app recently in other stores with no problems but she would not except it. The manager Dean the rudest person I’ve ever met appeared and after trying to explain to him that I had a card and the mobile app but he didn’t want to know and asked me to leave his shop. I asked his name he said Dean I said surname he said I’m not telling you what a professional manager. Have put in a complaint to Halfords waiting for a response.”

Helpful Report

Posted 8 months ago

“WILL NOT HONOUR WARRANTY”

Helpful Report

Posted 8 months ago

“Bought a battery for my car from them. Then they tell me they can not fit to my model, too complicated! So I paid a garage as i do not have the tool to program it. 3.5 years later it fails, i return it under its 5 year warranty. They claim nothing wrong. Manager arrogant. Told me start stop not working because of a window module (without testing anything). I have it tested elsewhere as they told me to (battery specialist). They tell me certain types of battery fail in a manner they will not fully charge either on or off the car. However they tested alternator and wiring, its fine. Halfords still don't believe it faulty, wont do anything. Write to all 5 directors, no reply Store at other end of the country call me but as I'm too far away just tell me to go back to the store I went to before. Local battery specialist tell me Halfords have no idea with modern batteries. I call Halfords customer services they say warranty does not cover it being used! End up giving up ! Battery fails completely. Have to buy a new one elsewhere MESSAGE TO HALFORDS, STICK TO SELLING CAR WASH AND WAX !!! lets see if you can get that right?”

Helpful Report

Posted 8 months ago

“Got a motoring club membership costing £4.99 a month asked cancel in January 2024 my reason for cancelling to get the garage charges far to much & it's like monkeys with spanners, I went to another independent garage & get charged less”

Helpful Report

Posted 8 months ago

“They need a system where you can contact the store directly going through their central system is a nightmare. Customer service should be top of their list it comes well down and if they don't improve there will be no Halfords in 5 years time”

Helpful Report

Posted 8 months ago

“Scam company hide in the small print that you're tied down for 12 months after signing up fpr Halfords motoring club... A complete scam. And no option to cancel on their website”

Helpful Report

Posted 8 months ago

“Tried to call my local store in Thetford, apparently the calls are now diverted to a customer support steam that aren’t in the actual store. All I wanted was to check the price of a battery with my Trade Card. Absolute waste of time, I checked the price without the card online and it was more expensive than my local independent shop. I won’t be returning to Halfords again.”

Helpful Report

Posted 8 months ago

“Click and collect service did not work and the person I spoke to in the shop tried to tell me we had not ordered correctly, but they had taken the money from my account. The order was placed in the morning and online it said it would be available for collection in an hour, but at 5 in the afternoon it wasn’t available and they had just cancelled the service without letting us k ow and without refunding the money. Only after complaining and my 86 year old mum getting upset did someone offer a refund”

Helpful Report

Posted 8 months ago

“i returned goods today and was not given my full amount of money back... vat what I paid for when purchasing the items was not returned . even the staff doesn't know where it goes ... its not about the money it's about everyone else that's been ripped off without knowing it... you can't just keep people's money ..... WRONG ON EVERY LEVEL . shame on you”

Helpful Report

Posted 9 months ago

“I had a start/ stop battery fitted by Halfords a year ago, however the battery is dead. I was told by Halfords staff that I have to get the battery to the local shop to be checked out as they do not offer a mobile service. These batteries are complicated to change and was told to use YouTube as a guide. Terrible service. I left a review on google and a reply was given to contact Halfords to resolve this. This has not achieved anything as we were continually fobbed off. never use this company”

Helpful Report

Posted 9 months ago

Halfords is rated 2.5 based on 1,357 reviews